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"Reception staff very helpful, room ok, great location. En suite very dated and in need of an update. Shower didn't work both days of our stay. " More

By a verified traveller on Mon 16 Mar 2020

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Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£42* Per night/room 23 Jun - 24 Jun

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Carlisle Station Hotel, Sure Hotel Collection by BW's good location gets good marks from our customers. During your stay, you're just a quick walk from Green Market. You'll find features such as free WiFi in public areas, plus a bar and breakfast (surcharge). This property offers pet-friendly amenities, such as food and water bowls.

  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at the brasserie
  • English breakfast served weekends for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, meeting rooms and conference space
  • Guests speak favourably about the overall condition of the property and the breakfast
  • Within a 15-minute walk of Carlisle Cathedral and AMF Bowling
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Carlisle Station Hotel, Sure Hotel Collection by BW ratings based on 8 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Carlisle Station Hotel, Sure Hotel Collection by BW

Everyone (7) Couples (1)
3 out of 5
Reception staff very helpful, room ok, great location. En suite very dated and in need of an update. Shower didn't work both days of our stay.

Posted by on 16 Mar 2020

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Comment from Hotel Management

17 Mar 2020 by Team Carlisle

Thank you for your review. The hotel is currently undergoing a refurbishment, so the next time you stay we hope to have updated many of our bedrooms and a bathrooms

3 out of 5

Posted by on 19 Jan 2020

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Comment from Hotel Management

23 Jan 2020 by Team Carlisle

Thank you for your recent review. We hope you enjoyed your stay with us

4 out of 5
Great location, directly opposite the train station and next to lots of cafes, restaurants, shops, pubs and takeaways. The building is clearly old and being slowly renovated but the room was comfortable enough with a great bed. Slept very well and cant complain for the great value price paid considering the great location!

Posted by on 22 Sep 2019

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Comment from Hotel Management

30 Sep 2019 by Team Carlisle

Thank you for taking the time to review your stay. We are delighted you had a great time with us and we hope that we can welcome you back in the future

4 out of 5

Posted by on 8 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Team Carlisle

Thanks for your review. We are glad you had a good stay and we hope we can welcome you back soon.

3 out of 5
Hotel well situated in city centre reception and bar area reasonable but like the room we stayed in would benefit from and upgrade our room was very dated especially the bathroom great shower though.

Posted by , from GB on 13 Sep 2018

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3 out of 5

stayed 27th Jan 18

Hotel car park was extra dog was also an extra charge I think because we had the dog with us we were given a shabby room. Decor was very dated and tired. Bathroom also very old and tired. A little annoyed that our breakfast in bed on Sunday morning didn't arrive and we had to rush down to eat in the dinning room before breakfast finished.

Posted by on 29 Jan 2018

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Comment from Hotel Management

11 Feb 2018 by Hallmark Hotel Carlisle

Good Evening, Thank you for taking the time to leave us your feedback. I can assure you that bringing a dog had no influence over the room that you were given and I am sorry that you felt this way. Regarding the breakfast, I will certainly look into why this happened. We do hope that you will return so we show you our usual standards.

4 out of 5

Nice Friendly Hotel.

Pros: Just about everything. I think I have found a gem of a hotel here.
Cons: There was only one lift and it was a little slow.
Location: Just round the corner from a host of pubs and takeaway food shops. There is also an excellent Greek restaurant not far away.
Nice hotel adjacent to railway station and only short walk to National Express bus station. Close to pubs and restaurants. Very friendly staff. Really comfortable bed and room cleanliness excellent. Only one elevator which was a little slow but no problem. I thoroughly enjoyed my stay. The breakfast was incredibly good.

Posted by , from Lincoln UK on 17 Aug 2017

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Comment from Hotel Management

18 Sep 2017 by Natalie Howlett

Thank you so much for your kind words and taking the time to leave us feedback. It makes us happy to know our hard work across all departments has paid off and our guests have enjoyed themselves. We hope you are able to visit us again soon

3 out of 5

Nice hotel but kept awake by screaming/drunken wom

Pros: Breakfast
Cons: Double glazing
Location: Good location
Sufficient for a night stop. However, due to being next to train station had a few unsavoury characters lounging about the front door.

Posted by , from london on 20 Aug 2016

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About the Carlisle Station Hotel, Sure Hotel Collection by BW

Location Court Square, Carlisle, England CA1 1QY

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 54 square feet (5 square metres) and includes conference space. The business-friendly Carlisle Station Hotel, Sure Hotel Collection by BW also features express check-out, discounted use of a nearby fitness facility, and a front desk safe. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Carlisle hotel is smoke free.

  • 70 guestrooms or units
  • 3 levels
  • Conference rooms
  • 54 sq ft of conference space
  • 5 sq. m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Carlisle Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Carlisle Station Hotel, Sure Hotel Collection by BW offers 70 accommodations with coffee/tea makers and a hairdryer. 32-inch LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Housekeeping is provided on a daily basis.

  • LED television
  • Satellite channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a English breakfast on weekends.

The Brasserie – On-site brasserie. Guests can enjoy drinks at the bar. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 12 per person
  • Self-parking fee: GBP 15 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlisle Hallmark
  • Carlisle Hallmark Hotel
  • Hallmark Carlisle
  • Hallmark Carlisle Hotel
  • Hallmark Hotel Carlisle
  • Hotel Hallmark Carlisle
  • Hallmark Hotel Carlisle
  • Carlisle Sure Hotel Collection by Best Western
  • Carlisle Station Hotel, Sure Hotel Collection by BW Hotel
  • Carlisle Station Hotel, Sure Hotel Collection by BW Carlisle

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.