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"The swimming pool was going through maintenance work. So we could not use it the first day. Otherwise the facilities lived up to our expectations. " More

By a verified traveller on Sat 13 Apr 2019

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Hotel Description

Mercure Gold Hotel Al Mina Road Dubai's central location gets high marks from our customers. During your stay, you'll be within walking distance of Jumeirah Mosque. You'll find features such as free WiFi in public areas, free valet parking and a free area shuttle. Built in 2009, this 4-star hotel has 184 rooms over 4 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Senses
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the location and the convenient parking
  • 6 minutes by car from Dubai Cruise Terminal and 9 minutes from Dubai World Trade Centre
  • Free local-area and shopping centre shuttle service

Superior Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max
£37* Per night/room 21 Mar - 22 Mar

Superior Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 Double Bed Maximum Occupancy 6 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Mercure Gold Hotel Al Mina Road Dubai ratings based on 26 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Gold Hotel Al Mina Road Dubai

Everyone (18) Couples (5) Family (1)
5 out of 5

Posted by on 24 Sep 2019

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Comment from Hotel Management

24 Sep 2019 by Mercure

Dear Valued Guest, Thank you for sharing your feedback and we are thrilled to know that you had a pleasant stay with us. We look forward to serving you again in the near future. Sincerely, Chris Fourment General Manager

5 out of 5

Posted by on 27 Jun 2019

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Comment from Hotel Management

29 Jun 2019 by Mercure

Dear VAlued Guest, Thank you for sharing your experience with us thru the perfect score ratings and look forward to serving you again soon. Sincerely, Chris Fourment General Manager

4 out of 5
The swimming pool was going through maintenance work. So we could not use it the first day. Otherwise the facilities lived up to our expectations.

Posted by on 13 Apr 2019

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Comment from Hotel Management

14 Apr 2019 by Mercure

Dear Guest, Thank you for taking the time to share your experience that will surely help other travelers. We are glad that our facilities and services met your expectations. At the same time, we would also like to apologize for the inconvenience caused you while our pool is under refurbishment. We always aim to meet our guest satisfaction and the ongoing pool maintenance is to enhance guest experience. We hope to see you back again in the near future with our enhanced rooftop pool. Sincerely, Mercure Gold Hotel Team

4 out of 5

Posted by on 24 Oct 2018

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Comment from Hotel Management

28 Oct 2018 by Manuel Garcia

Dear Guest, Thank you for staying with us and for sharing your feedback. We hope to see you back soon. Sincerely, Manuel Garcia General Manager

2 out of 5

Wonderful staff, mediocre hotel

Pros: The staff were lovely.
Cons: Lighting in the room. The loudness of the bar unavoidable as you enter the lobby.
Location: There is a small supermarket next door. There are many restaurants on this street that don't seem to do much business.
Bar downstairs was extremely loud especially after midnight. One of those bars that just max the volume. Could hear it very well in the room. Spa on top floor was dodgy as hell. Lighting in the room was cold. Had to keep curtains drawn due to the rooms facing which made the room dark. Didn't feel the carpet was clean.

Posted by on 16 Dec 2017

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Comment from Hotel Management

19 Dec 2017 by Sven Drewitz

Dear Valued Guest, Thank you for selecting our hotel and the review of your stay. We like to apologize that our service failed to meet your expectation. It is our aim to provide superior service to all our guests and we believe in constant improvement. Please rest assured that your concerns have been shared with the team for necessary action. We do hope that your experience will not deter you from using our facilities and we look forward to welcoming you back in the near future. Sincerely, Sven Drewitz General Manager

5 out of 5

Nice hotel

Nice hotel, close to the beach, helpfull staff, good food in restaurant,

Posted by , from United Kingdom, UK on 17 Jul 2016

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Comment from Hotel Management

27 Sep 2016 by General Manager

Dear Mr. Jerry, Thank you very much and we appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback from our valued guests. We will definitely share your comments within our team. We believe that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Once again, Mr. Jerry, thank you very much for sharing your review and we are looking forward to welcoming you back in the near future. With kind regards, S. Drewitz General Manager

1 out of 5
A fuire , établissement en fin de vie bruyant , mauvaise odeur, pas à l’écoute de sa clientèle, fréquentée par des noctambules , et fille un peu légère 😡😡😡

Posted by on 3 Jan 2020

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Comment from Hotel Management

5 Jan 2020 by Mercure Gold Hotel Team

Dear Guest, Thank you for staying with us and for sharing your feedback. We regret that we could not fully meet your expectation. It is our aim to provide a superior experience to all our guests and we do take constructive comments serious in order to improve our services and communication provided. Please rest assured that your concerns have been shared with the team. We hope that you will give us another chance to be in your service again in the future. Sincerely,

3 out of 5
Ils m'ont donner une cjambre fumeur alors que je ne pouvais ps fumer dedans

Posted by on 8 Nov 2019

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Comment from Hotel Management

10 Nov 2019 by Mercure

Dear Valued Guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We are sincerely sorry to read your dissatisfaction with your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website, rooms with smoking and non smoking, for a future occasion we strongly recommend you to visit our website or contact our reservations team for all the relevant information on the room of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit. Sincerely, Chris Fourment General Manager

4 out of 5

Posted by on 1 Nov 2019

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Comment from Hotel Management

2 Nov 2019 by Mercure

Dear Valued Guest, Thank you for staying with us and we appreciate your feedback. We look forward to welcoming you back again in the near future. Sincerely, Chris Fourment General Manager

4 out of 5

Posted by on 11 Sep 2019

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Comment from Hotel Management

12 Sep 2019 by Mercure

Dear Valued Guest, Thank you for choosing us and for sharing your feedback. We appreciate your time and effort. We look forward to welcoming you back again in the near future. Sincerely, Chris Fourment General Manager

About the Mercure Gold Hotel Al Mina Road Dubai

Location Al Mina Road, Dubai, 66431

Property Features

Mercure Gold Hotel Al Mina Road Dubai offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces. Business amenities include a business centre, a limo/town car service, and a meeting room. Event space at this hotel measures 732 square feet (68 square metres). A rooftop terrace, spa services, and tour or ticket assistance are also featured at the business-friendly Mercure Gold Hotel Al Mina Road Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This Mediterranean Dubai hotel is smoke free.

  • 1 building
  • 184 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 732 sq ft of conference space
  • 68 sq. m of conference space
  • Built in 2009
  • Bar or lounge
  • Manager's reception (free)
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (11.5 km / 7.1 mi)
  • Property shuttles: Free area shuttle and shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Mercure Gold Hotel Al Mina Road Dubai offers 184 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception on selected days.

Senses – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

  • Golfing nearby

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • One child stays free
  • UnionPay
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

The name on the credit card used at check-in must be the primary name on the guestroom reservation. If the card is unavailable, guests are required to contact the property in advance to request a third party credit card authorization form. For further details, please contact the property using information in the booking confirmation.

Please be advised that all guests, including children, staying at Mercure Gold Hotel Al Mina Road Dubai are required to present valid identification upon check-in, which may be either a passport or a GCC National ID card. UAE driver's licenses are acceptable for UAE Nationals only. UAE Nationals may check in with either a passport, National ID, or a valid UAE driver's license.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 72 per person (approximately)
  • Airport shuttle fee: AED 250 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercure Gold
  • Mercure Gold
  • Mercure Gold Al Mina Road Dubai
  • Mercure Gold Hotel
  • Mercure Gold Hotel Al Mina Road Dubai
  • Mercure Gold Hotel Mina
  • Mercure Gold Mina
  • Mercure Gold Hotel Al Mina Road Dubai Hotel
  • Mercure Gold Hotel Al Mina Road Dubai Dubai
  • Mercure Gold Hotel Al Mina Road Dubai Hotel Dubai

You should know

  • Mercure Gold Hotel Al Mina Road Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.