4.0 out of 5

"Nice hotel, close to the beach, helpfull staff, good food in restaurant, " More

By a verified traveller on Sun 17 Jul 2016

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Hotel Description

The breakfast at Mercure Gold Hotel Al Mina Road Dubai gets good marks from our customers. During your stay, you'll be within walking distance of Jumeirah Mosque. Free WiFi in public areas, free valet parking and a free area shuttle are available. Built in 2009, this 4-star hotel has 184 rooms over 4 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Senses
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests share positive feedback about the dining, from the restaurant and breakfast to the room service
  • Just a 3-minute drive from Jumeirah Mosque and a few minutes from Dubai Cruise Terminal
  • Free shopping centre and local-area shuttle service

Superior Twin Room

Bed Count 1 Single Bed Maximum Occupancy 3 Max
£23 per night

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 Double Bed Maximum Occupancy 6 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Single Bed Maximum Occupancy 2 Max

Mercure Gold Hotel Al Mina Road Dubai ratings based on 19 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Gold Hotel Al Mina Road Dubai

Everyone (13) Couples (3) Family (1)
4 out of 5
The swimming pool was going through maintenance work. So we could not use it the first day. Otherwise the facilities lived up to our expectations.

Posted by on 13 Apr 2019

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Comment from Hotel Management

14 Apr 2019 by Mercure

Dear Guest, Thank you for taking the time to share your experience that will surely help other travelers. We are glad that our facilities and services met your expectations. At the same time, we would also like to apologize for the inconvenience caused you while our pool is under refurbishment. We always aim to meet our guest satisfaction and the ongoing pool maintenance is to enhance guest experience. We hope to see you back again in the near future with our enhanced rooftop pool. Sincerely, Mercure Gold Hotel Team

4 out of 5

Posted by on 24 Oct 2018

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Comment from Hotel Management

28 Oct 2018 by Manuel Garcia

Dear Guest, Thank you for staying with us and for sharing your feedback. We hope to see you back soon. Sincerely, Manuel Garcia General Manager

2 out of 5

Wonderful staff, mediocre hotel

Pros: The staff were lovely.
Cons: Lighting in the room. The loudness of the bar unavoidable as you enter the lobby.
Location: There is a small supermarket next door. There are many restaurants on this street that don't seem to do much business.
Bar downstairs was extremely loud especially after midnight. One of those bars that just max the volume. Could hear it very well in the room. Spa on top floor was dodgy as hell. Lighting in the room was cold. Had to keep curtains drawn due to the rooms facing which made the room dark. Didn't feel the carpet was clean.

Posted by on 16 Dec 2017

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Comment from Hotel Management

19 Dec 2017 by Sven Drewitz

Dear Valued Guest, Thank you for selecting our hotel and the review of your stay. We like to apologize that our service failed to meet your expectation. It is our aim to provide superior service to all our guests and we believe in constant improvement. Please rest assured that your concerns have been shared with the team for necessary action. We do hope that your experience will not deter you from using our facilities and we look forward to welcoming you back in the near future. Sincerely, Sven Drewitz General Manager

5 out of 5

Nice hotel

Nice hotel, close to the beach, helpfull staff, good food in restaurant,

Posted by , from United Kingdom, UK on 17 Jul 2016

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Comment from Hotel Management

27 Sep 2016 by General Manager

Dear Mr. Jerry, Thank you very much and we appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback from our valued guests. We will definitely share your comments within our team. We believe that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Once again, Mr. Jerry, thank you very much for sharing your review and we are looking forward to welcoming you back in the near future. With kind regards, S. Drewitz General Manager

5 out of 5
Au top très bien situer et personnel très agréable

Posted by on 20 Jun 2019

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Comment from Hotel Management

22 Jun 2019 by Mercure

Dear Valued Guest, We would like to thank you for the praising review you shared following your recent visit to Mercure Gold Hotel and are delighted to read that we were able to match your expectations. We hope that your next visit will be as pleasant as the previous one and we look forward to welcoming you back again in the near future. Sincerely, Chris Fourment General Manager

5 out of 5
Everything was perfect thank you so much to all staff at the hotel

Posted by on 20 Apr 2019

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Comment from Hotel Management

21 Apr 2019 by Mercure

Dear Guest, Thank you for sharing your experience and we hope that your next visit will be as pleasant as the previous one. Sincerely, Mercure Gold Hotel Team

1 out of 5

Posted by on 5 Apr 2019

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Comment from Hotel Management

6 Apr 2019 by Mercure

Dear Guest, Thank you for sharing your feedback and we hope to see you back soon. Sincerely, Mercure Gold Hotel Team

4 out of 5
Ensimmäisenä päivänä ei saatu lämmintä vettä hanasta, mutta henkilökunta oli paikalla nopeasti ja korjasi asian.

Posted by on 18 Mar 2019

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Comment from Hotel Management

18 Mar 2019 by Mercure Gold Hotel Team

Dear Guest, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

5 out of 5
Un magnifique hôtel avec une amabilité du personnel vraiment exceptionnelle. On trouve plein de restaurants partout tout près et le parking est gratuit. La seule chose négative est la discothèque qui est trop bruyante et qui réveille la nuit. Sinon parfait !

Posted by on 11 Mar 2019

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Comment from Hotel Management

13 Mar 2019 by Mercure

Dear Guest, Thank you for staying with us and we appreciate your feedback which will help future travelers. We are glad that you like the facilities and services offered in our hotel. We do regret the inconvenience caused of the bar during your stay and rest assured that the concern will be shared to all. We look forward to welcoming you back again in the near future. Sincerely, Mercure Gold Hotel Team

4 out of 5

Posted by on 10 Mar 2019

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Comment from Hotel Management

3 Apr 2019 by Mercure

Dear Guest, Thank you for staying with us and we hope to see you back soon. Sincerely, Mercure Gold Hotel Team

About the Mercure Gold Hotel Al Mina Road Dubai

Location Al Mina Road, Dubai, 66431

Property Features

Mercure Gold Hotel Al Mina Road Dubai offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. Public spaces have free WiFi. Business amenities include a business centre, a limo/town car service, and a meeting room. Event space at this hotel measures 732 square feet (68 square metres). A rooftop terrace, spa services, and tour or ticket assistance are also featured at the business-friendly Mercure Gold Hotel Al Mina Road Dubai. A round-trip airport shuttle (available on request) is available for a fee. Free self parking and valet parking are available.

  • 1 building
  • 184 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 732 sq ft of conference space
  • 68 sq. m of conference space
  • Built in 2009
  • Bar or lounge
  • Manager's reception (free)
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (12.3 km / 7.6 mi)
  • Property shuttles: Free area shuttle and shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Mercure Gold Hotel Al Mina Road Dubai offers 184 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include a bath and shower, complimentary slippers, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception on selected days.

Senses – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time ends at noon
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available upon request during limited hours. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request during limited hours. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: AED 15.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

The name on the credit card used at check-in must be the primary name on the guestroom reservation. If the card is unavailable, guests are required to contact the property in advance to request a third party credit card authorization form. For further details, please contact the property using information in the booking confirmation.

Please be advised that all guests, including children, staying at Jumeirah Zabeel Saray are required to present valid identification upon check-in, which may be either a passport or a GCC National ID card. UAE driver's licenses are acceptable for UAE Nationals only. UAE Nationals may check in with either a passport, National ID, or a valid UAE driver's license.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 72 per person (approximately)
  • Airport shuttle fee: AED 250 per vehicle (roundtrip)
  • Rollaway bed fee: AED 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Gold Hotel Al Mina Road Dubai
  • Mercure Gold Hotel Mina
  • Mercure Gold Al Mina Road Dubai
  • Mercure Gold Mina

You should know

  • Mercure Gold Hotel Al Mina Road Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.