24 Sep 2019 by Mercure
Dear Valued Guest, Thank you for sharing your feedback and we are thrilled to know that you had a pleasant stay with us. We look forward to serving you again in the near future. Sincerely, Chris Fourment General Manager
29 Jun 2019 by Mercure
Dear VAlued Guest, Thank you for sharing your experience with us thru the perfect score ratings and look forward to serving you again soon. Sincerely, Chris Fourment General Manager
14 Apr 2019 by Mercure
Dear Guest, Thank you for taking the time to share your experience that will surely help other travelers. We are glad that our facilities and services met your expectations. At the same time, we would also like to apologize for the inconvenience caused you while our pool is under refurbishment. We always aim to meet our guest satisfaction and the ongoing pool maintenance is to enhance guest experience. We hope to see you back again in the near future with our enhanced rooftop pool. Sincerely, Mercure Gold Hotel Team
28 Oct 2018 by Manuel Garcia
Dear Guest, Thank you for staying with us and for sharing your feedback. We hope to see you back soon. Sincerely, Manuel Garcia General Manager
19 Dec 2017 by Sven Drewitz
Dear Valued Guest, Thank you for selecting our hotel and the review of your stay. We like to apologize that our service failed to meet your expectation. It is our aim to provide superior service to all our guests and we believe in constant improvement. Please rest assured that your concerns have been shared with the team for necessary action. We do hope that your experience will not deter you from using our facilities and we look forward to welcoming you back in the near future. Sincerely, Sven Drewitz General Manager
27 Sep 2016 by General Manager
Dear Mr. Jerry, Thank you very much and we appreciate your comments regarding your stay at the Mercure Gold Hotel Al Mina Road Dubai. It is always a pleasure to receive positive feedback from our valued guests. We will definitely share your comments within our team. We believe that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Once again, Mr. Jerry, thank you very much for sharing your review and we are looking forward to welcoming you back in the near future. With kind regards, S. Drewitz General Manager
5 Jan 2020 by Mercure Gold Hotel Team
Dear Guest, Thank you for staying with us and for sharing your feedback. We regret that we could not fully meet your expectation. It is our aim to provide a superior experience to all our guests and we do take constructive comments serious in order to improve our services and communication provided. Please rest assured that your concerns have been shared with the team. We hope that you will give us another chance to be in your service again in the future. Sincerely,
10 Nov 2019 by Mercure
Dear Valued Guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We are sincerely sorry to read your dissatisfaction with your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website, rooms with smoking and non smoking, for a future occasion we strongly recommend you to visit our website or contact our reservations team for all the relevant information on the room of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit. Sincerely, Chris Fourment General Manager
2 Nov 2019 by Mercure
Dear Valued Guest, Thank you for staying with us and we appreciate your feedback. We look forward to welcoming you back again in the near future. Sincerely, Chris Fourment General Manager
12 Sep 2019 by Mercure
Dear Valued Guest, Thank you for choosing us and for sharing your feedback. We appreciate your time and effort. We look forward to welcoming you back again in the near future. Sincerely, Chris Fourment General Manager
Mercure Gold Hotel Al Mina Road Dubai offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces. Business amenities include a business centre, a limo/town car service, and a meeting room. Event space at this hotel measures 732 square feet (68 square metres). A rooftop terrace, spa services, and tour or ticket assistance are also featured at the business-friendly Mercure Gold Hotel Al Mina Road Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This Mediterranean Dubai hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Mercure Gold Hotel Al Mina Road Dubai offers 184 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
The hotel hosts a free manager's reception on selected days.
Senses – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The name on the credit card used at check-in must be the primary name on the guestroom reservation. If the card is unavailable, guests are required to contact the property in advance to request a third party credit card authorization form. For further details, please contact the property using information in the booking confirmation.
Please be advised that all guests, including children, staying at Mercure Gold Hotel Al Mina Road Dubai are required to present valid identification upon check-in, which may be either a passport or a GCC National ID card. UAE driver's licenses are acceptable for UAE Nationals only. UAE Nationals may check in with either a passport, National ID, or a valid UAE driver's license.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.