4.6 out of 5

"Stay on the whole was good,felt front of house staff at breakfast were very disorganised and not very attentive felt they were a bit thin on the groun ... " More

By a verified traveller on Sun 08 Apr 2018

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Hotel Description

Our customers tell us they enjoy the pool at Sofitel Dubai Downtown. During your stay, you'll be within walking distance of Burj Khalifa. Features include free WiFi in public areas and free valet parking, plus 2 outdoor pools. Built in 2014, this 5-star hotel has 350 rooms over 31 floors. Free WiFi and deep-soaking bathtubs are available in all rooms.

  • Air-conditioned rooms with deep-soaking bathtubs, separate sitting areas and 24-hour room service
  • Free WiFi and wired Internet
  • Free valet parking
  • Enjoy international cuisine at Les Cuisines, one of the property's 6 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Treat yourself to facials, massages or aromatherapy at So SPA
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a fitness centre, a sauna and a playground
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • 7 minutes by car from Dubai Mall and 7 minutes from Dubai International Financial Centre

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£147 per night

Luxury Room, View (Burj Khalifa View - Club millesime)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Luxury Room (Coastline View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room (Burj Khalifa view, Club Millesime)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Luxury Room (Burj Khalifa View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Dubai Downtown ratings based on 28 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Dubai Downtown

Everyone (16) Couples (3) Business (1)
2 out of 5
Rooms were not what was requested management tried to extract more money after argument they relented to put right but noAction was taken at midnight they brought the bed staff were answering Mobil. A

Posted by on 25 Oct 2018

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Comment from Hotel Management

6 Nov 2018 by Sofitel Dubai Downtown Team

Dear Guest, Please note that your invaluable feedback is important to ensure that we continually deliver the ultimate experience Sofitel Dubai Downtown is renowned for and exceed your expectations for future visits. I have communicated your great feedback to the entire team and we are all looking forward to having you back hopefully in the not so distant future. Sincerely, Your Sofitel Dubai Downtown Team

4 out of 5
Stay on the whole was good,felt front of house staff at breakfast were very disorganised and not very attentive felt they were a bit thin on the ground

Posted by , from England on 8 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by Sofitel Dubai Downtown Team

Dear Guest, Please note that your invaluable feedback is important to ensure that we continually deliver the ultimate experience Sofitel Dubai Downtown is renowned for and exceed your expectations for future visits.We have acknowledged your constructive feedback and will be working with our team in order to make improvements on timeliness of service. We all look forward to welcoming you back at the Sofitel Dubai Downtown in the near future. Sincerely, Your Sofitel Dubai Downtown Team

4 out of 5
Pros: Comfortable room.
Cons: The light switches are frustrating and difficult to operate. The tv controls are annoyingly slow.
Location: Location is great for downtown Dubai. Perfect for Mall and metro.
Stayed for 4 days. Easy to get to from the airport, and staff are pleasant.

Posted by on 28 Oct 2017

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5 out of 5

Great Hotel

Pros: Everything
Cons: Clearer instructions on operating lighting in rooms
Location: Downtown to a very nice part of Dubai within walking distance of Dubai Mall, Burj Khalifa, etc. Only 25 minutes from the International Airport.
Everything about this hotel is excellent. Staff were very helpful and friendly.

Posted by , from London on 28 Dec 2016

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5 out of 5

Posted by on 13 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Sofitel Dubai Downtown

Dear Guest, Thank you for your comments. We are very happy with your message and look forward to welcoming you and making your stay unforgettable. Regards Your Sofitel Dubai Downtown Team

5 out of 5

Posted by on 3 Nov 2018

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Comment from Hotel Management

4 Nov 2018 by Sofitel Dubai Downtown Team

Dear Guest, Thank you very much for sharing with us your perfect score feedback. We look forward to welcoming you back for another magnifique stay with us. Sincerely, Your Sofitel Dubai Downtown Team

5 out of 5
Hôtel très bien situé, service au top, chambres spacieuses et modernes

Posted by on 25 Oct 2018

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Comment from Hotel Management

6 Nov 2018 by Sofitel Dubai Downtown Team

Cher invité, Merci beaucoup pour votre belle critique et nous espérons vous accueillir à nouveau et profiter du séjour avec nous. Cordialement, Votre équipe Sofitel Dubai Downtown

5 out of 5
Very helpfull staff, got the room as soon as possible even in the morning. concierge service is good and vers convenient. Try out wakame restaurant and also the pool (shadow comes early in afternoon)

Posted by , from zürich on 2 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by Sofitel Dubai Downtown Team

Dear Guest, Thank you for acknowledging so many positive elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence and we all look forward to welcoming you back at the Sofitel Dubai Downtown in the near future. Sincerely, Your Sofitel Dubai Downtown Team

4 out of 5

Situation géographique idéale

Hôtel neuf tous conford. Proche du métro et du Dubaï Mall

Posted by , from dubai on 26 Mar 2018

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Comment from Hotel Management

29 Mar 2018 by Sofitel Dubai Downtown Team

Cher invité, Nous vous remercions d'avoir pris le temps d'écrire un commentaire et d'avoir choisi de rester avec nous. C'est super d'entendre que vous avez passé un séjour agréable et agréable. Nous espérons que nous pourrons bientôt vous accueillir au Sofitel Dubai Downtown pour un autre séjour relaxant. Passez une belle journée et hâte de vous accueillir de nouveau. Cordialement, Votre équipe Sofitel Dubai Downtown

5 out of 5

Excellent personnel, à l'écoute du client

Pros: Tout
Cons: aucun
Expérience magnifique , avec chambre vue Burj Khalifa . A recommander seule ou en famille . Le personnel est à l'écoute de vos recommandations . La localisation est géniale , proche du centre ville.

Posted by , from Paris on 13 Mar 2018

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Comment from Hotel Management

15 Mar 2018 by Sofitel Dubai Downtown Team

Cher invité, Je suis heureux de lire que vous avez apprécié votre séjour parmi nous et que vous étiez satisfait du service fourni par nos collègues. Nous sommes très reconnaissants pour votre recommandation pour les futurs clients de rester dans notre hôtel. Nous sommes impatients de vous accueillir pour un autre magnifique séjour avec nous. Cordialement, Votre équipe Sofitel Dubai Downtown

About the Sofitel Dubai Downtown

Location ,

Property Features

Sofitel Dubai Downtown offers its guests a full-service spa, 2 the outdoor swimming pools, a spa tub, and a sauna. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi and wired Internet. There's an onsite business centre. Event space at this hotel measures 14956 square feet (1389 square metres) and includes conference centres. A fitness centre, spa services, and a terrace are also featured at the luxury Sofitel Dubai Downtown. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 350 guestrooms or units
  • 31 levels
  • 6 dining venues
  • 2 bars or lounges
  • 14956 sq ft of conference space
  • 1389 sq. m of conference space
  • Built in 2014
  • Bar by the pool
  • Kid's club (free)
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools -2
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (16.9 km / 10.5 mi)
  • Metro station: Burj Khalifa - Dubai Mall Station (0.2 km / 0.1 mi)
  • Parking: Free valet parking

Room Amenities

Sofitel Dubai Downtown offers 350 forms of air-conditioned accommodation with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 40-inch Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with complimentary slippers, designer toiletries and a bidet. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Les Cuisines – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

La Patisserie – This delicatessen specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours. Open daily.

Wakame – This theme restaurant specialises in Asian cuisine. Open daily.

Mosaic Pool and Lounge – This bar is located by the pool. Open daily.

Inka – This theme restaurant specialises in Peruvian cuisine. Open daily.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Snowboarding nearby
  • Golfing nearby
  • Golf lessons available nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, So SPA. Services include Thai massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 240.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 145 per person (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AED 240.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Dubai Downtown Hotel
  • Sofitel Dubai Downtown

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.