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4.6 out of 5

"The breakfast was great - staff in particular. Hamza in the restaurant was very welcoming and made our breakfast very enjoyable as he would take the t ... " More

By a verified traveller on Tue 06 Aug 2019

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Luxury Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£88* Per night/room 17 May - 18 May

Luxury Room, 1 King Bed, View (Club Millésime, Burj Khalifa View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, Multiple Beds (Luxury, 1 KingBed & 2 BunkBed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Room, 1 King Bed, View (Coastline View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed, View (Burj Khalifa View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Sofitel Dubai Downtown. During your stay, you'll be connected to a shopping centre and just a quick walk from Emaar Square. Free WiFi in public areas, free valet parking and a free area shuttle are available. Built in 2014, this 5-star hotel has 350 rooms over 31 floors. Each room includes amenities such as free WiFi and a deep-soaking bathtub.

  • Air-conditioned rooms with deep-soaking bathtubs, separate sitting areas and 24-hour room service
  • Free WiFi and wired Internet
  • Free valet parking
  • Enjoy international cuisine at Les Cuisines, one of the property's 5 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Treat yourself to body treatments, Thai massages or body scrubs at Sofitel Spa
  • Services include babysitting, a free kids' club and a lifeguard on site
  • On-site recreation includes a fitness centre, a sauna and a playground
  • Guests love the breakfast and restaurant
  • Within a 15-minute walk of Emaar Square and Burj Khalifa
  • Free local-area and beach shuttle service

Sofitel Dubai Downtown ratings based on 42 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Dubai Downtown

Everyone (22) Couples (5) Family (1)
4 out of 5

Posted by on 19 Aug 2019

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5 out of 5
The breakfast was great - staff in particular. Hamza in the restaurant was very welcoming and made our breakfast very enjoyable as he would take the time to speak to us and gave AWESOME customer service - he is a STAR for the company to have.

Posted by on 6 Aug 2019

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Comment from Hotel Management

29 Aug 2019 by Sofitel Dubai Downtown Team

Thank you very much for the feedback, we'll make sure to pass it on to Hamza.

2 out of 5
Rooms were not what was requested management tried to extract more money after argument they relented to put right but noAction was taken at midnight they brought the bed staff were answering Mobil. A

Posted by on 25 Oct 2018

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Comment from Hotel Management

6 Nov 2018 by Sofitel Dubai Downtown Team

Dear Guest, Please note that your invaluable feedback is important to ensure that we continually deliver the ultimate experience Sofitel Dubai Downtown is renowned for and exceed your expectations for future visits. I have communicated your great feedback to the entire team and we are all looking forward to having you back hopefully in the not so distant future. Sincerely, Your Sofitel Dubai Downtown Team

4 out of 5
Stay on the whole was good,felt front of house staff at breakfast were very disorganised and not very attentive felt they were a bit thin on the ground

Posted by , from England on 8 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by Sofitel Dubai Downtown Team

Dear Guest, Please note that your invaluable feedback is important to ensure that we continually deliver the ultimate experience Sofitel Dubai Downtown is renowned for and exceed your expectations for future visits.We have acknowledged your constructive feedback and will be working with our team in order to make improvements on timeliness of service. We all look forward to welcoming you back at the Sofitel Dubai Downtown in the near future. Sincerely, Your Sofitel Dubai Downtown Team

4 out of 5
Pros: Comfortable room.
Cons: The light switches are frustrating and difficult to operate. The tv controls are annoyingly slow.
Location: Location is great for downtown Dubai. Perfect for Mall and metro.
Stayed for 4 days. Easy to get to from the airport, and staff are pleasant.

Posted by on 28 Oct 2017

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4 out of 5
Der Pure Luxus ist das Hotel nicht. Eher eine 4.5 sterne hotel.

Posted by , from Zürich on 27 Jul 2020

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4 out of 5
Es könnte mehr Kaffee im Zimmer haben. Ansonsten war alles gut.

Posted by on 12 Mar 2020

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5 out of 5
Sehr nettes Personal. Die Suite ist sehr schön und hat viel Platz. Das Frühstück ist perfekt!

Posted by on 12 Mar 2020

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5 out of 5
Zum 2.mal waren wir in diesem Hotel und es war wieder ausgezeichnet. Wir fühlten uns wohl, gut aufgehoben und sehr zuvorkommend behandelt.

Posted by on 9 Mar 2020

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4 out of 5
Hilfsbereit,. Bekam am Anfang das Falsche Zimmer. Wurde aber gelöst. Ich bin sicher schon das 4 mal in diesem Hotel.

Posted by on 1 Feb 2020

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Comment from Hotel Management

3 Feb 2020 by Paul

Thank you for the mail We are looking forward to welcome you in our hotel Kind regards

About the Sofitel Dubai Downtown

Location Sheihk Zayed Road, Dubai,

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Sofitel Dubai Downtown offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Event space at this hotel measures 14956 square feet (1389 square metres) and includes conference centres. A fitness centre, spa services, and a terrace are also featured at the luxury Sofitel Dubai Downtown. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 350 guestrooms or units
  • 31 levels
  • 5 dining venues
  • 3 bars or lounges
  • 14956 sq ft of conference space
  • 1389 sq. m of conference space
  • Built in 2014
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (13.7 km / 8.5 mi)
  • Metro station: Burj Khalifa - Dubai Mall Station (0.2 km / 0.1 mi)
  • Property shuttles: Free area shuttle and beach shuttle
  • Parking: Free valet parking

Room Amenities

Sofitel Dubai Downtown offers 350 forms of accommodation with minibars and laptop-compatible safes. This individually furnished accommodation has separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 40-inch Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, designer toiletries and bidets. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Sitting area
  • Deep-soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

Les Cuisines – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

La Patisserie – This delicatessen specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours. Open daily.

Wakame – This theme restaurant specialises in Asian cuisine. Open daily.

Mosaic Pool and Lounge – This bar is located by the pool. Open daily.

Inka – This theme restaurant specialises in Peruvian cuisine. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sofitel Spa. Services include Thai massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 240.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Sofitel Dubai Downtown

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Caters to women only
  • Individually wrapped food options are not available
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 145 per person (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AED 240.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Dubai Downtown
  • Sofitel Hotel Dubai Downtown
  • Sofitel Dubai Downtown Hotel
  • Sofitel Dubai Downtown Hotel
  • Sofitel Dubai Downtown Dubai
  • Sofitel Dubai Downtown Hotel Dubai

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.