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Luxury Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£112* Per night/room 24 Jun - 25 Jun

Luxury Room, 1 King Bed, Business Lounge Access, View (Burj Khalifa View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Le Petit Prince Kids & Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, View (Burj Khalifa View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 2 Single Beds, Business Lounge Access, View (Burj Khalifa View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Sofitel Dubai Downtown. During your stay, you'll be connected to a shopping centre and just a quick walk from Dubai Mall. Free WiFi in public areas, free self-parking and a free beach shuttle are available.

  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine at Les Cuisines, one of the property's 5 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with aromatherapy, manicures and pedicures or body wraps at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, a sauna and a playground
  • Guests have great things to say about the helpful staff and the proximity to public transport
  • Within a 10-minute walk of Emaar Square and Dubai Mall
  • Free beach shuttle service

Sofitel Dubai Downtown ratings based on 27 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Dubai Downtown

Everyone (9) Couples (9) Family (1)
4 out of 5
Very convenient to all venues.Staff very attentive. Food was excellent

Posted by on 13 Feb 2023

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Comment from Hotel Management

14 Feb 2023 by Guest Experience Manager

Dear Valued Guest,Thank you for taking the time to rate and review your recent stay at Sofitel Dubai Downtown.We appreciate your effort, and we look forward to welcoming you back in the near future.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

4 out of 5

Posted by on 19 Aug 2019

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5 out of 5
The breakfast was great - staff in particular. Hamza in the restaurant was very welcoming and made our breakfast very enjoyable as he would take the time to speak to us and gave AWESOME customer service - he is a STAR for the company to have.

Posted by on 6 Aug 2019

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Comment from Hotel Management

29 Aug 2019 by Sofitel Dubai Downtown Team

Thank you very much for the feedback, we'll make sure to pass it on to Hamza.

3 out of 5
Das Hotel ist 1 Minute zu Fuss von der Metrostation Dubai Mall erreichbar. Metro direkt vom Flughafen zum Hotel ist viel günstiger und schneller als Taxi. Allerdings ist der Blick auf Burj Kalifa nicht sehr gut weil das Hotel in der 2.Reihe steht. Personal ist zuvorkommend und freundlich.

Posted by on 30 Jun 2023

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Comment from Hotel Management

4 Jul 2023 by Guest Experience Manager

Dear Valued Guest,We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. We sincerely hope to have the opportunity to turn around your experience with us. Warm regards,Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

4 out of 5
Nice and clean Hotel. Thank you to the cleaning team and especially to Mr. Bhupender Singh for his professionalism

Posted by on 30 May 2023

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Comment from Hotel Management

31 May 2023 by Guest Experience Manager

Dear Valued Guest,Thank you for choosing to stay at Sofitel Dubai Downtown and for sharing your feedback on the platform.We are extremely pleased that you enjoyed your stay with us and your overall experience was good. We look forward to welcoming you again soon.Warm regards,Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

5 out of 5

Posted by on 28 May 2023

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Comment from Hotel Management

31 May 2023 by Guest Experience Manager

Dear Valued Guest,Thank you for choosing to stay at Sofitel Dubai Downtown and for sharing your feedback on the platform.We are extremely pleased that you enjoyed your stay with us and your overall experience was good. We look forward to welcoming you again soon.Warm regards,Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

4 out of 5
Die Unterkunft ist seit vielen Jahren unser erstes Reiseziel in Dubai. Der Club Zugang war früher stets ein sehr großer Vorteil und Anreiz. Leider wurde der Club in ein öffentliches Restaurant umgewandelt, wo auch nicht Club Mitglieder Zugang haben. Zugleich wurden auch die Speisen und Getränke mehr als Snack deklassiert und haben nicht mehr die Qualität wie früher.

Posted by on 26 Feb 2023

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Comment from Hotel Management

27 Feb 2023 by Guest Experience Manager

Dear Valued Guest,We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. If only we knew about your feedback while staying with us we would have definitely acted to understand your expectations and find common ground. We sincerely hope to have the opportunity to turn around your experience with us. Warm regards,Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

4 out of 5

Posted by on 19 Dec 2022

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Comment from Hotel Management

20 Dec 2022 by Guest Experience Manager

Dear Valued Guest,Thank you for taking your time to rate your recent stay at Sofitel Dubai Downtown. We are looking forward to have you back with us soon. Warm regards,Lusine IskandaryanGuest Experience Manager Sofitel Dubai Downtown

5 out of 5
Es war einfach eine Superlative. Besser ist nicht mehr möglich.

Posted by on 22 Nov 2022

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Comment from Hotel Management

23 Nov 2022 by Guest Experience Manager

Dear Valued Guest,We would like to thank you for taking the time to reflect on your recent stay at Sofitel Dubai Downtown. We appreciate your kind words and sentiments.Looking forward to have you back with us soon. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

5 out of 5
Hôtel au top! Meilleur emplacement avec une passerelle qui vous amène directement au Dubai Mall, à la Burj Khalifa et aux Fontaines. Sofitel Downtown, une valeur sûre. Personnel serviable et agréable. Nous avons été surclassé. Nous sommes passés d'une chambre familiale à une suite de 90m2. C'était splendide. Merci au Sofitel. De plus, ils mettent volontiers à disposition et gratuitement une poussette pour enfant.

Posted by on 15 Oct 2022

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Comment from Hotel Management

8 Nov 2022 by Guest Experience Manager

Dear Valued Guest,We would like to thank you for your kind comment regarding your recent stay at Sofitel Dubai Downtown.Your recognition is the best reward for our dedicated team. We are most grateful for your recommendation and compliments. All our "Heartists" are extremely happy to read your review.Awaiting the pleasure to welcoming you back soon. Warm regards,Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

About the Sofitel Dubai Downtown

Location Sheihk Zayed Road, Dubai,

Property Features

Sofitel Dubai Downtown offers its guests a full-service spa, 2 outdoor swimming pools, Access to hot tub, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and 11 meeting rooms are available. Event space at this hotel measures 14956 square feet (1389 square metres) and includes a conference centre. A fitness centre, a terrace, and a complimentary children's club are also featured at the luxury Sofitel Dubai Downtown. Free self parking is available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 350 guestrooms or units
  • 31 levels
  • 5 dining venues
  • 3 bars or lounges
  • 14956 sq ft of conference space
  • 1389 sq. m of conference space
  • Built in 2014
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Burj Khalifa - Dubai Mall Station (0.2 km / 0.1 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Sofitel Dubai Downtown offers 350 accommodations with minibars and laptop-compatible safes. This individually furnished accommodation has separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, designer toiletries and bidets. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Sitting area
  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate bath and shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Les Cuisines – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

La Patisserie – This delicatessen specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours. Open daily.

Wakame – This theme restaurant specialises in Asian cuisine. Open daily.

Mosaic Pool and Lounge – This bar is located by the pool. Open daily.

Inka – This theme restaurant specialises in Peruvian cuisine. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Thai massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at 3 AM
  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 240.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Sofitel Dubai Downtown

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Grey water recycling system
  • Humane animal treatment
  • Car recommended
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Water dispenser use by guests actively encouraged
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Smoke detector
  • Caters to women only
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 145 per person
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AED 240.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Dubai Downtown
  • Sofitel Hotel Dubai Downtown
  • Sofitel Dubai Downtown Hotel
  • Sofitel Dubai Downtown Hotel
  • Sofitel Dubai Downtown Dubai
  • Sofitel Dubai Downtown Hotel Dubai

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.