29 Aug 2019 by Sofitel Dubai Downtown Team
Thank you very much for the feedback, we'll make sure to pass it on to Hamza.
6 Nov 2018 by Sofitel Dubai Downtown Team
Dear Guest, Please note that your invaluable feedback is important to ensure that we continually deliver the ultimate experience Sofitel Dubai Downtown is renowned for and exceed your expectations for future visits. I have communicated your great feedback to the entire team and we are all looking forward to having you back hopefully in the not so distant future. Sincerely, Your Sofitel Dubai Downtown Team
10 Apr 2018 by Sofitel Dubai Downtown Team
Dear Guest, Please note that your invaluable feedback is important to ensure that we continually deliver the ultimate experience Sofitel Dubai Downtown is renowned for and exceed your expectations for future visits.We have acknowledged your constructive feedback and will be working with our team in order to make improvements on timeliness of service. We all look forward to welcoming you back at the Sofitel Dubai Downtown in the near future. Sincerely, Your Sofitel Dubai Downtown Team
3 Feb 2020 by Paul
Thank you for the mail We are looking forward to welcome you in our hotel Kind regards
Due to COVID-19, this property’s food and beverage options may be limited.
Sofitel Dubai Downtown offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Event space at this hotel measures 14956 square feet (1389 square metres) and includes conference centres. A fitness centre, spa services, and a terrace are also featured at the luxury Sofitel Dubai Downtown. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Dubai hotel.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free valet parking
Sofitel Dubai Downtown offers 350 forms of accommodation with minibars and laptop-compatible safes. This individually furnished accommodation has separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 40-inch Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, designer toiletries and bidets. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Les Cuisines – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Patisserie – This delicatessen specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours. Open daily.
Wakame – This theme restaurant specialises in Asian cuisine. Open daily.
Mosaic Pool and Lounge – This bar is located by the pool. Open daily.
Inka – This theme restaurant specialises in Peruvian cuisine. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sofitel Spa. Services include Thai massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Tourism Pledge.