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4.3 out of 5

"Good views out to Dubai, and the beds were comfy.. " More

By a verified traveller on Thu 07 Nov 2019

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
£63* Per night/room 8 Aug - 9 Aug

Deluxe Twin Room, 2 Single Beds, View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, View (Burj Khalifa View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Twin Room, 2 Single Beds, View (Burj Khalifa View)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Premier Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the room service at Pullman Dubai Downtown. During your stay, you'll be within walking distance of Dubai Fountain. Free WiFi in public areas, free valet parking and a free manager's reception are available. Built in 2014, this 5-star hotel has 350 rooms over 19 floors. All rooms offer free WiFi and LED TVs.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars (stocked with some free items)
  • Free WiFi and wired Internet
  • Free valet parking, self-parking and extended parking
  • Enjoy international cuisine while dining at Bayside
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to hot stone massages, body treatments or facials at The Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club and a steam room
  • Guests speak favourably about the location and the helpful staff
  • Just a 3-minute drive from Dubai Opera and 6 minutes from Dubai Fountain
  • Airport shuttle service available for a fee

Pullman Dubai Downtown ratings based on 38 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Dubai Downtown

Everyone (24) Couples (7) Family (2)
4 out of 5
Good views out to Dubai, and the beds were comfy..

Posted by on 7 Nov 2019

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Comment from Hotel Management

10 Nov 2019 by Ahmed Yakout

Dear Guest , Thank you for taking the time to share your experience during your stay with us. We looking forward welcoming you back soon. Kind regards Ahmed Yakout Front office manager

4 out of 5
Excellent location. You can walk to Burj Khalifa & Dubai Mall. Lot of building going on around hotel so do request a view of no building sites. We had room 1821 on 18th floor with fab view of canal and Burj Al Arab in distance. Lovely boardwalk behind hotel for daily strolling! Pool area is small and it was difficult to get beds in the sun. Breakfast buffet is delicious..and staff very nice. Also lovely German bakery in hotel which does food throughout the day.

Posted by , from Dublin, Ireland on 11 Mar 2019

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Comment from Hotel Management

14 Mar 2019 by Ahmed Yakout

Dear Elaine, Thank you for sharing your experience with us . We looking forward welcoming you back soon . Kind regards

4 out of 5

Posted by on 22 May 2021

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Comment from Hotel Management

12 Jun 2021 by Pullman Downtown Team

Thank you for sharing your review and rating with us, We hope to see you again very soon. Best regards

4 out of 5

Posted by on 23 Mar 2021

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Comment from Hotel Management

8 Apr 2021 by Wael Haddad

Dear Valued Guest, Thank you for sharing your review with us. We hope to see you again very soon. Best regards Wael Haddad

5 out of 5

Posted by on 6 Aug 2020

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1 out of 5

Posted by on 29 Mar 2020

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Comment from Hotel Management

5 Apr 2020 by Ahmed Yakout

Dear Guest, Thank you for taking the time to tell us about your experience at the Steigenberger Hotel Business Bay-Dubai. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your valuable feedback has been discussed with the hotel management. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards

4 out of 5

Posted by on 1 Feb 2020

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Comment from Hotel Management

2 Feb 2020 by Ahmed Yakout

Dear Guest , Thank you for taking the time to share your experience during your stay with us. We looking forward welcoming you back soon. Kind regards Ahmed Yakout Front office manager

4 out of 5
Die Aussicht war gut. Aber es war immer zu fest gekühlt in den Gängen und Restaurants.

Posted by on 5 Jan 2020

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Comment from Hotel Management

6 Jan 2020 by Ahmed Yakout

Dear Guest , Thank you for taking the time to share your experience during your stay with us. We looking forward welcoming you back soon. Kind regards Ahmed Yakout Front office manager

4 out of 5
Standard qualité équipements et nourriture un peu en dessous d’un hôtel de ce standard

Posted by on 4 Jan 2020

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Comment from Hotel Management

6 Jan 2020 by Ahmed Yakout

Dear Guest , Thank you for taking the time to share your experience during your stay with us. We looking forward welcoming you back soon. Kind regards Ahmed Yakout Front office manager

4 out of 5
Aussicht war gut! Die Höhe auch waren im 16. Stock! Privatsphäre sehr gut! Das nächste mal Bitte nicht stören Schilder vor die Türe! Waren halt Langschläfer!🙋‍♀️🙋‍♂️🙏

Posted by on 30 Dec 2019

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Comment from Hotel Management

30 Dec 2019 by Ahmed Yakout

Dear Guest , Thank you for taking the time to share your experience during your stay with us. We looking forward welcoming you back soon. Kind regards Ahmed Yakout Front office manager

Renovations + Closures

The following facilities or services will be unavailable from August 8 2021 to September 8 2021 (dates subject to change):

  • Swimming pool

Property Features

Pullman Dubai Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 3423 square feet (318 square metres) and includes conference rooms. A steam room, spa services, and a library are also featured at the luxury Pullman Dubai Downtown. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this Art Deco Dubai hotel.

  • 1 building
  • 350 guestrooms or units
  • 19 levels
  • 3 dining venues
  • 5 conference rooms
  • 3423 sq ft of conference space
  • 318 sq. m of conference space
  • Built in 2014
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Cabanas on the beach (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Free valet parking , RV, bus, truck parking

Transport

  • Airport: Dubai (DXB-Dubai Intl.) (15.3 km / 9.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Pullman Dubai Downtown offers 350 forms of accommodation with minibars (stocked with some free items) and laptop-compatible safes. Beds feature premium bedding. 40-inch LED televisions come with premium digital channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and designer toiletries. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Combined shower/bath
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

The hotel hosts a free manager's reception daily.

Bayside – This restaurant specialises in international cuisine.

Secert Terrace – This bar is located by the pool and specialises in international cuisine. Open daily.

Brothaus Bakery Bistro – On-site bistro. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a steam room.

Spa Services

The Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Pullman Dubai Downtown

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.

This property advises that guest safety measures are currently in place. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Car not required
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Service animals not allowed
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00 per day
  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 75 for adults and AED 37.5 for children (approximately)
  • Airport shuttle fee: AED 250 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: AED 250 (one-way), (from 6 to 12 years old)
  • Early check-in fee: AED 200 (subject to availability)
  • Late check-out fee: AED 200 (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Steigenberger Hotel Business Bay Dubai
  • Pullman Dubai Downtown Hotel
  • Pullman Dubai Downtown Dubai
  • Pullman Dubai Downtown Hotel Dubai
  • Steigenberger Hotel Downtown Dubai
  • Steigenberger Hotel Business Bay Dubai

You should know

  • Pullman Dubai Downtown offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.