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4.2 out of 5

"Good views out to Dubai, and the beds were comfy.. " More

By a verified traveller on Thu 07 Nov 2019

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Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£89* Per night/room 26 May - 27 May

Deluxe Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed (Burj Khalifa View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Twin Room, 2 Single Beds (Burj Khalifa View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premier Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the room service at Pullman Dubai Downtown. During your stay, you're just a quick walk from Dubai Water Canal. Free WiFi in public areas, free valet parking and a free manager's reception are available.

  • Free WiFi and wired Internet
  • Free valet parking, self-parking and extended parking
  • Enjoy international cuisine while dining at Couqley French Brasserie
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to Swedish massages, manicures and pedicures or body treatments at The Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the room service
  • 13 minutes by foot from Dubai Fountain and a 4-minute drive from Burj Khalifa
  • Airport shuttle service available for a fee

Pullman Dubai Downtown ratings based on 46 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Dubai Downtown

Everyone (27) Couples (9) Family (5)
4 out of 5
Good views out to Dubai, and the beds were comfy..

Posted by on 7 Nov 2019

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Comment from Hotel Management

10 Nov 2019 by Ahmed Yakout

Dear Guest , Thank you for taking the time to share your experience during your stay with us. We looking forward welcoming you back soon. Kind regards Ahmed Yakout Front office manager

4 out of 5
Excellent location. You can walk to Burj Khalifa & Dubai Mall. Lot of building going on around hotel so do request a view of no building sites. We had room 1821 on 18th floor with fab view of canal and Burj Al Arab in distance. Lovely boardwalk behind hotel for daily strolling! Pool area is small and it was difficult to get beds in the sun. Breakfast buffet is delicious..and staff very nice. Also lovely German bakery in hotel which does food throughout the day.

Posted by , from Dublin, Ireland on 11 Mar 2019

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Comment from Hotel Management

14 Mar 2019 by Ahmed Yakout

Dear Elaine, Thank you for sharing your experience with us . We looking forward welcoming you back soon . Kind regards

4 out of 5

Posted by on 13 Feb 2024

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Comment from Hotel Management

18 Feb 2024 by Pullman Dubai Downtown team

Dear Sarah,Thank you for rating us on ebookers!Best Regards,Pullman Dubai Downtown team

5 out of 5
Hôtel incroyable ! Le personnel sont des amours. Nous sommes à proximité du dubai mall a 15min a pied. Le dejeuner est tres bon et copieux. Les chambres sont spacieuses et le personnel sont très soigneux quand a la propreté. Merci encore je reviendrai

Posted by on 25 Sep 2023

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Comment from Hotel Management

30 Sep 2023 by Pullman Dubai Downtown team

Dear Ines Leila,We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown.We are pleased to note that you had a pleasant experience and were impressed with the hospitality and service. We sincerely appreciate your kind words, and have shared your feedback with the entire team.We are delighted to know that you enjoyed your stay and hope to see you again very soon.Sincerely,

3 out of 5
Sounds from street and other rooms woke us up many night, no soundproof rooms

Posted by on 12 Sep 2023

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Comment from Hotel Management

13 Sep 2023 by Pullman Dubai Downtown team

Dear Juha,Thank you for your review of Pullman Dubai Downtown following your recent stay.We appreciate you sharing your concerns, giving us the opportunity to continuously improve. Your constructive feedback is taken into serious consideration and appropriate measures will be taken. We look forward to welcoming you back in the near future.Kind regards,

4 out of 5

Posted by on 15 Apr 2023

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Comment from Hotel Management

22 May 2023 by Pullman Dubai Downtown team

Thank you for rating us on Expedia!

4 out of 5
Tutto perfetto

Posted by on 15 Apr 2023

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Comment from Hotel Management

16 Apr 2023 by Pullman Dubai Downtown team

Dear Orazio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

5 out of 5
Top und freundliche Mitarbeiter, sehr höflich sehr zuverlässig und zuvorkommend. Würde gerne wieder bei Pullman buchen :)

Posted by on 17 Mar 2023

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Comment from Hotel Management

28 Mar 2023 by Pullman Dubai Downtown team

Dear Besir,Thank you for your wonderful feedback following your stay with us .We are delighted to know that our facilities and services have fully met your expectations and look forward to another opportunity to welcoming you back. Kind regards,

3 out of 5

Posted by on 10 Feb 2023

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Comment from Hotel Management

28 Mar 2023 by Pullman Dubai Dowtnown team

Thank you for rating us on Expedia!

5 out of 5

Posted by on 5 Dec 2022

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Property Features

Pullman Dubai Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 3423 square feet (318 square metres) and includes conference space. A sauna, spa services, and a library are also featured at the luxury Pullman Dubai Downtown. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this Art Deco Dubai hotel.

  • 1 building
  • 340 guestrooms or units
  • 19 levels
  • 3423 sq ft of conference space
  • 318 sq. m of conference space
  • Built in 2014
  • Manager's reception (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free long-term parking , Free self parking , Free valet parking , RV, bus, truck parking

Transport

  • Metro station: Dubai Trolley Station 3 Tram Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Pullman Dubai Downtown offers 340 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium digital channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, dressing gowns, slippers and designer toiletries. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Pillowtop beds
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Combined shower/bath
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Connecting rooms available
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

The hotel hosts a free manager's reception daily.

Couqley French Brasserie – This restaurant specialises in international cuisine.

Lolita Pool Bar & Lounge – This bar is located by the pool and specialises in international cuisine. Open daily.

BreadHouse Bistro&Bakery – On-site bistro. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Racquetball/squash on site
  • Bicycle rentals nearby
  • Scooter/moped rentals nearby

Spa Services

The Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pullman Dubai Downtown offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Pullman Dubai Downtown

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property uses solar energy, plus eco-friendly cleaning products

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses solar energy, plus eco-friendly cleaning products.

  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Water dispenser use by guests actively encouraged
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Service animals not allowed
  • Parking height restrictions apply
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00 per day
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 130 for adults and from AED 65 for children
  • Airport shuttle fee: AED 250 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: AED 250 (one-way), (from 6 to 12 years old)
  • Early check-in fee: AED 200 (subject to availability)
  • Late check-out fee: AED 200 (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Steigenberger Hotel Business Bay Dubai
  • Pullman Dubai Downtown Hotel
  • Pullman Dubai Downtown Dubai
  • Pullman Dubai Downtown Hotel Dubai
  • Steigenberger Hotel Downtown Dubai
  • Steigenberger Hotel Business Bay Dubai

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.