4.3 out of 5

"Very nice hotel with lovely surrounding grounds. A great choice of food and drinks, would recommend booking a table in one of the restaurants as it’s ... " More

By a verified traveller on Mon 27 Aug 2018

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Hotel Description

Ramside Hall Hotel, Golf and Spa's beach location gets good marks from our customers. During your stay, you'll be close to Durham Castle. Free WiFi in public areas, free self-parking and 3 indoor pools are available. This 4-star hotel has 128 rooms over 3 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • All rooms offer 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 4 restaurants, a poolside bar and 5 bars/lounges
  • Full breakfast offered for a fee
  • Take a swim in the 3 indoor and 2 outdoor pools
  • Treat yourself to hot stone massages, aromatherapy or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a golf course, a health club and a sauna
  • Guests speak favourably about the helpful staff and the quiet location
  • 6 minutes by car from Durham Cathedral and 10 minutes from Durham Castle
  • Dogs welcome free of charge (restrictions apply)

Small Double Room (1st Floor, no lift access)

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£75* Per night/room 18 Sep - 19 Sep

Suite (Celebrations)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Five-Bedroom House

Bed Count 3 Double Beds Maximum Occupancy 10 Max

Deluxe Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Premier Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ramside Hall Hotel, Golf and Spa ratings based on 23 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ramside Hall Hotel, Golf and Spa

Everyone (21) Couples (1)
5 out of 5
One of the best Spa Hotels I have stopped in. Very clean and all the staff extremely helpful and professional. The pool facilities are first-class and I especially enjoyed the bar in the Fusion restaurant while the wife was getting a treatment. The equipment in the gym is also very good, a much better standard than what I have in my gym!

Posted by , from South Shields on 6 Aug 2019

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Comment from Hotel Management

6 Aug 2019 by Leanne - Reservation team

Good afternoon, Thank you for your great review. I am very happy the leisure facilities, hotel, staff & Fusion impressed you. Thank you for your feedback we appreciate your comments We hope to see you again in the Future. Kind regards Leanne

4 out of 5
Nice big hotel rooms. Shame the rooms didn’t have a fridge or air con. The staff were all really pleasant and helpful and the hotel was very clean. The only downside was that you have to pay an extra £30 for the spa. You can of course use the pool and gym without the extra. To me that was all enough and not worth the extra £30 to use a couple of other areas. You need to book a time slot to use the pool area at weekends. Would have been nice to have access prior to check in and afterwards as we didn’t get to make much use of this. The Fusion restaurant was very good.

Posted by on 25 Feb 2019

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Comment from Hotel Management

26 Feb 2019 by Leanne - Reservation team

Good afternoon Thank you for your review, I am very happy you enjoyed your stay and the hotel and staff impressed you. Thank you for your feedback on the spa access, We offer many deals that include full spa within the price when booked direct. We hope to see you again in the future. Kind regards Leanne

4 out of 5
Stayed many times at Ramside we had a nice clean room though they could do with refreshing the decor and bedding. There was a musty smell in the rooms. There is always a delay getting into the spa which is a let down eating into your time spent there. Infinity spa was nice to do again at extra cost but worth it. All in all a nice spa better than most.

Posted by on 24 Jan 2019

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Comment from Hotel Management

24 Jan 2019 by Leanne - Reservation team

Thank you for your review, I am very happy you enjoyed your stay and the infinity pool. We appreciate all feedback and will take your on board. We hope to see you again very soon. Kind regards Leanne

2 out of 5
The hotel was nice but was disappointed that we didn't have full use of the spa facilities. The robe I was handed was covered in make up. This was a holiday gift and I don't feel it was up to budget hotel standards. Would not stay here again.

Posted by on 7 Jan 2019

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Comment from Hotel Management

11 Jan 2019 by Leanne - Reservation team

Good afternoon Thank you for your review, I am very happy you enjoyed the room however I am sorry to read your experience with the spa and robes. We do have many offers that include full spa on our website and would love to have you back in the future. Kind regards Leanne

5 out of 5
Beautiful new and very spacious family room. Excellent bathroom. Lovely spa facilities.

Posted by , from Durham on 25 Nov 2018

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Comment from Hotel Management

25 Nov 2018 by Leanne - Reservation team

Good Morning Thank you for your great review, I am very happy you liked the room and enjoyed your stay with us. We hope to see you again soon. Kind regards

5 out of 5
Very nice hotel with lovely surrounding grounds. A great choice of food and drinks, would recommend booking a table in one of the restaurants as it’s popular.

Posted by on 27 Aug 2018

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Comment from Hotel Management

28 Aug 2018 by Leanne - Reservation team

Good afternoon Thank you for your review and great feedback. We hope you will come to stay again very soon. Kind regards Leanne

4 out of 5

Pleasant ambience in green space

Pros: The room was spacious and beds wer big and comfortable
Cons: Breakfast. Expensive
Location: Hotel was convenient to where I needed to go.
It was nice to wake up to green space around. Calm atmosphere. The leisure club facilities very good. Breakfast was the least satisfactory part of experience, they didn't bring us tea or coffee and had to be reminded. Fruit salad and porridge were excellent but the cooked part of breakfast was a bit tired except for black pudding which was excellent. My son had kedgeree which was most disappointing

Posted by on 9 Aug 2018

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Comment from Hotel Management

9 Aug 2018 by Leanne - Reservations Team

Good afternoon Thank you for your review, I am very happy you enjoyed the hotel grounds and spa. Please accept my apology the service at breakfast was not great, We appreciate your feedback and will discuss with the team. We hope you will return in the future. Kind regards

3 out of 5

Overpriced Letdown

Pros: Not much
Cons: Standard rooms are overpriced considering all of the above
Location: Pool is nice. There is also a nice bar on site
Booked a standard room. Bed not properly made, sheet hanging off and rumpled duvets under the sheet. Had to remake. Hairdryer broken. See through scratchy robe for spa. Rang reception twice - once for the hairdryer & the other time for spa access (which you have to book a 2 hr slot) & nobody answered so I had to walk down from our room. Shower had zero water pressure, which made for a lengthy session trying to wash the soap out of my hair. Mentioned this at reception and was told that a note would be put on the system for the manager to speak to us about this at checkout. This did not happen. When the time to go to bed actually arrived, there was thumping music on from a marquee (maybe a wedding) outside our window & this went on until the early hours making for a terrible sleep - nightmare for a pregnant woman who needs her sleep desperately. Burger in the restaurant dry, tasteless and crumbly (the gentleman on the table next to us complained that his steak wasn't very nice). All in all - avoid in my opinion.

Posted by , from Newcastle Upon Tyne on 2 Aug 2018

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Comment from Hotel Management

7 Aug 2018 by Leanne - Reservation team

Good afternoon thank you for your review, I am very sorry to read about your experience, This is not the service we want to provide. If you would like to discuss with our management team please email to reservations@ramsidhallhotel.co.uk and we will respond direct. Kind regards

5 out of 5

Room was far to warm and unable to adjust temp.

Room was far to warm and unable to adjust temp. Other than that very pleased with the stay.

Posted by on 9 Apr 2018

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Comment from Hotel Management

17 Apr 2018 by Leanne - Reservation team

Good afternoon Thank you for your review, I am sorry your room was too hot. I am unsure if you informed us however I will discuss with our team as they should have offered a fan or to move rooms if any available. I hope you will return soon. Kind regards

5 out of 5
Very comfortable, upmarket golf hotel, just ten minutes drive away from the centre of Durham. Great gym, pool and spa facilities - some of which (gym, main pool and basic sauna) are already included in the room rate, while the more luxurious spa areas require a top-up fee. Pool is only open to children early morning and for two hours during the afternoon, so families need to plan their pool hours well. Overall, a really enjoyable stay - we would love to come again.

Posted by on 19 Feb 2018

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Comment from Hotel Management

15 Apr 2018 by Leanne - Reservations team

Thank you for your great review, I am happy you enjoyed your stay and the leisure facilities, We hope you will return soon. Kind regards

About the Ramside Hall Hotel, Golf and Spa

Location Carrville, Durham, England DH1 1TD

Property Features

Ramside Hall Hotel, Golf and Spa offers its guests a full-service spa, a golf course, 2 the outdoor swimming pools, and 3 indoor swimming pools. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A poolside bar. WiFi is free in public spaces. There's an onsite business centre. A kid's pool, a health club, and a sauna are also featured at the business-friendly Ramside Hall Hotel, Golf and Spa. Self parking is free. Smoking is allowed in designated areas at this 4-star Durham hotel.

  • 1 building
  • 128 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 5 bars or lounges
  • Bar by the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Number of indoor pools -3
  • Number of outdoor pools -2
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (38.3 km / 23.8 mi)
  • Train station: Durham Station (5.9 km / 3.7 mi)
  • Parking: Free self parking

Room Amenities

Ramside Hall Hotel, Golf and Spa offers 128 forms of accommodation with a safe and complimentary bottles of water. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. This Durham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

Pembertons Carvery – This restaurant serves breakfast, lunch and dinner.

Rib Room Steakhouse – This restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 the outdoor swimming pools and 3 indoor swimming pools are on site. In addition to a kid's pool, other recreational amenities include a sauna and a fitness centre.

  • Golfing nearby
  • Golfing on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests have complimentary access to the 25-meter swimming pool and fitness suite from check-in until check-out, Monday-Thursday. To avoid overcrowding on Friday, Saturday, and Sunday and during busy periods, guests will be allocated a 2-hour time slot on arrival, subject to availability. Restrictions for children apply.
Access to the hydrotherapy and outdoor pool areas are limited to guests booked in spa-included rate plans, day packages, or spa members. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests on the first floor may experience a high level of noise from the function room. For more details, please contact the property using the information on the reservation confirmation received after booking.

Consumption of alcohol at the poolside is not permitted Friday, Saturday and Sunday and before midday Monday-Thursday.

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available for First Floor rooms.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per stay.

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 12.95 per person (approximately)
  • Rollaway bed fee: GBP 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • RAMSIDE
  • RAMSIDE HALL
  • RAMSIDE HALL Durham
  • RAMSIDE HALL HOTEL
  • RAMSIDE HALL HOTEL Durham
  • RAMSIDE HOTEL
  • Ramside Hall Hotel And Golf Club
  • Ramside Hall Hotel, Spa Durham
  • Ramside Hall Hotel, Golf and Spa Hotel
  • Ramside Hall Hotel, Golf and Spa Durham
  • Ramside Hall Hotel, Golf and Spa Hotel Durham

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.