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Hotel Description

Our customers tell us that they enjoy the pool at Ramside Hall Hotel, Golf and Spa. During your stay, you'll be close to Durham Castle. Features include free WiFi in public areas and free self-parking, plus 3 indoor pools. This 4-star hotel has 128 rooms over 3 floors. Free WiFi and spa tubs are available in all rooms.

  • All rooms offer private hot tubs, separate sitting areas and 24-hour room service
  • Free WiFi
  • Free self-parking
  • The 4 restaurants, poolside bar and 5 bars/lounges offer choices for drinking and dining
  • Full breakfast offered for a fee
  • Take a swim in the 3 indoor and 2 outdoor pools
  • Indulge with Thai massages, aromatherapy or body wraps at the spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a golf course, a health club and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • 6 minutes by car from Durham Cathedral and 7 minutes from Durham University
  • Airport shuttle service available for a fee
  • Dogs welcome free of charge (restrictions apply)

Small Double Room (1st Floor, no lift access)

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£67* Per night/room 2 Jul - 3 Jul

Suite (Celebrations)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Five-Bedroom House

Bed Count 3 Double Beds Maximum Occupancy 10 Max

Deluxe Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Premier Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ramside Hall Hotel, Golf and Spa ratings based on 25 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ramside Hall Hotel, Golf and Spa

Everyone (22) Couples (2)
5 out of 5
Lovely time at Ramside hall but never got into room till 3.50

Posted by on 4 Jan 2020

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Comment from Hotel Management

14 Jan 2020 by Leanne - Reservation team

Good afternoon Thank you for your review, I am sorry there was a delay getting you checked in. I will speak with the reception manager asap. We hope to see you again in the future. Kind regards Leanne Reservation team

5 out of 5

Posted by on 1 Dec 2019

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Comment from Hotel Management

3 Dec 2019 by Leanne - Reservation team

Good afternoon Thank you for your review, We hope to see you again very soon. Kind regards

5 out of 5
One of the best Spa Hotels I have stopped in. Very clean and all the staff extremely helpful and professional. The pool facilities are first-class and I especially enjoyed the bar in the Fusion restaurant while the wife was getting a treatment. The equipment in the gym is also very good, a much better standard than what I have in my gym!

Posted by , from South Shields on 6 Aug 2019

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Comment from Hotel Management

6 Aug 2019 by Leanne - Reservation team

Good afternoon, Thank you for your great review. I am very happy the leisure facilities, hotel, staff & Fusion impressed you. Thank you for your feedback we appreciate your comments We hope to see you again in the Future. Kind regards Leanne

4 out of 5
Nice big hotel rooms. Shame the rooms didn’t have a fridge or air con. The staff were all really pleasant and helpful and the hotel was very clean. The only downside was that you have to pay an extra £30 for the spa. You can of course use the pool and gym without the extra. To me that was all enough and not worth the extra £30 to use a couple of other areas. You need to book a time slot to use the pool area at weekends. Would have been nice to have access prior to check in and afterwards as we didn’t get to make much use of this. The Fusion restaurant was very good.

Posted by on 25 Feb 2019

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Comment from Hotel Management

26 Feb 2019 by Leanne - Reservation team

Good afternoon Thank you for your review, I am very happy you enjoyed your stay and the hotel and staff impressed you. Thank you for your feedback on the spa access, We offer many deals that include full spa within the price when booked direct. We hope to see you again in the future. Kind regards Leanne

4 out of 5
Stayed many times at Ramside we had a nice clean room though they could do with refreshing the decor and bedding. There was a musty smell in the rooms. There is always a delay getting into the spa which is a let down eating into your time spent there. Infinity spa was nice to do again at extra cost but worth it. All in all a nice spa better than most.

Posted by on 24 Jan 2019

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Comment from Hotel Management

24 Jan 2019 by Leanne - Reservation team

Thank you for your review, I am very happy you enjoyed your stay and the infinity pool. We appreciate all feedback and will take your on board. We hope to see you again very soon. Kind regards Leanne

2 out of 5
The hotel was nice but was disappointed that we didn't have full use of the spa facilities. The robe I was handed was covered in make up. This was a holiday gift and I don't feel it was up to budget hotel standards. Would not stay here again.

Posted by on 7 Jan 2019

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Comment from Hotel Management

11 Jan 2019 by Leanne - Reservation team

Good afternoon Thank you for your review, I am very happy you enjoyed the room however I am sorry to read your experience with the spa and robes. We do have many offers that include full spa on our website and would love to have you back in the future. Kind regards Leanne

5 out of 5
Beautiful new and very spacious family room. Excellent bathroom. Lovely spa facilities.

Posted by , from Durham on 25 Nov 2018

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Comment from Hotel Management

25 Nov 2018 by Leanne - Reservation team

Good Morning Thank you for your great review, I am very happy you liked the room and enjoyed your stay with us. We hope to see you again soon. Kind regards

5 out of 5
Very nice hotel with lovely surrounding grounds. A great choice of food and drinks, would recommend booking a table in one of the restaurants as it’s popular.

Posted by on 27 Aug 2018

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Comment from Hotel Management

28 Aug 2018 by Leanne - Reservation team

Good afternoon Thank you for your review and great feedback. We hope you will come to stay again very soon. Kind regards Leanne

4 out of 5

Pleasant ambience in green space

Pros: The room was spacious and beds wer big and comfortable
Cons: Breakfast. Expensive
Location: Hotel was convenient to where I needed to go.
It was nice to wake up to green space around. Calm atmosphere. The leisure club facilities very good. Breakfast was the least satisfactory part of experience, they didn't bring us tea or coffee and had to be reminded. Fruit salad and porridge were excellent but the cooked part of breakfast was a bit tired except for black pudding which was excellent. My son had kedgeree which was most disappointing

Posted by on 9 Aug 2018

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Comment from Hotel Management

9 Aug 2018 by Leanne - Reservations Team

Good afternoon Thank you for your review, I am very happy you enjoyed the hotel grounds and spa. Please accept my apology the service at breakfast was not great, We appreciate your feedback and will discuss with the team. We hope you will return in the future. Kind regards

3 out of 5

Overpriced Letdown

Pros: Not much
Cons: Standard rooms are overpriced considering all of the above
Location: Pool is nice. There is also a nice bar on site
Booked a standard room. Bed not properly made, sheet hanging off and rumpled duvets under the sheet. Had to remake. Hairdryer broken. See through scratchy robe for spa. Rang reception twice - once for the hairdryer & the other time for spa access (which you have to book a 2 hr slot) & nobody answered so I had to walk down from our room. Shower had zero water pressure, which made for a lengthy session trying to wash the soap out of my hair. Mentioned this at reception and was told that a note would be put on the system for the manager to speak to us about this at checkout. This did not happen. When the time to go to bed actually arrived, there was thumping music on from a marquee (maybe a wedding) outside our window & this went on until the early hours making for a terrible sleep - nightmare for a pregnant woman who needs her sleep desperately. Burger in the restaurant dry, tasteless and crumbly (the gentleman on the table next to us complained that his steak wasn't very nice). All in all - avoid in my opinion.

Posted by , from Newcastle Upon Tyne on 2 Aug 2018

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Comment from Hotel Management

7 Aug 2018 by Leanne - Reservation team

Good afternoon thank you for your review, I am very sorry to read about your experience, This is not the service we want to provide. If you would like to discuss with our management team please email to reservations@ramsidhallhotel.co.uk and we will respond direct. Kind regards

About the Ramside Hall Hotel, Golf and Spa

Location Carrville, Durham, England DH1 1TD

Property Features

Ramside Hall Hotel, Golf and Spa offers its guests a full-service spa, a golf course, 2 the outdoor swimming pools, and 3 indoor swimming pools. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A poolside bar. WiFi is free in public spaces. There's an onsite business centre. A kids' pool, a health club, and a sauna are also featured at the business-friendly Ramside Hall Hotel, Golf and Spa. Free self parking is available. Smoking is allowed in designated areas at this 4-star Durham hotel.

  • 1 building
  • 128 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 5 bars or lounges
  • Bar by the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Number of indoor pools -3
  • Number of outdoor pools -2
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (37.2 km / 23.1 mi)
  • Train station: Durham Station (5.9 km / 3.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Ramside Hall Hotel, Golf and Spa offers 128 forms of accommodation with private hot tubs and a safe. This accommodation offers separate sitting areas. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private hot tub
  • Sitting area
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests can enjoy full breakfast for a fee.

Pembertons Carvery – This restaurant serves breakfast, lunch and dinner.

Rib Room Steakhouse – This restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course. 2 the outdoor swimming pools and 3 indoor swimming pools are on site. In addition to a kids' pool, other recreational amenities include a health club and a sauna.

  • Golfing nearby
  • Golfing on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 AM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Consumption of alcohol at the poolside is not permitted Friday, Saturday and Sunday and before midday Monday-Thursday.

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available for First Floor rooms.

Guests on the first floor may experience a high level of noise from the function room.

Guests have complimentary access to the 25-meter swimming pool and fitness suite from check-in until check-out, Monday-Thursday. To avoid overcrowding on Friday, Saturday, and Sunday and during busy periods, guests will be allocated a 2-hour time slot on arrival, subject to availability. Restrictions for children apply.
Access to the hydrotherapy and outdoor pool areas are limited to guests booked in spa-included rate plans, day packages, or spa members.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per stay.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 12.95 per person (approximately)
  • Rollaway bed fee: GBP 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • RAMSIDE
  • RAMSIDE HALL
  • RAMSIDE HALL Durham
  • RAMSIDE HALL HOTEL
  • RAMSIDE HALL HOTEL Durham
  • RAMSIDE HOTEL
  • Ramside Hall Hotel And Golf Club
  • Ramside Hall Hotel, Spa Durham
  • Ramside Hall Hotel, Golf and Spa Hotel
  • Ramside Hall Hotel, Golf and Spa Durham
  • Ramside Hall Hotel, Golf and Spa Hotel Durham

You should know

  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.