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4.0 out of 5

"Lovely hotel in the center of Exter. Good facility, friendly and professional staff. Will definitely come back again to visit more that side of the ... " More

By a verified traveller on Thu 25 Oct 2018

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Classic Twin Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£57* Per night/room 23 May - 24 May

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room (Classic)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Mercure Exeter Southgate Hotel. During your stay, you're just a quick walk from Exeter Cathedral. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This 4-star hotel has 156 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and a TV in each room.

  • Air-conditioned rooms with 24-hour room service, TVs and coffee/tea makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a health club and a sauna
  • Guests have great things to say about the size of the guestrooms and the location
  • 8 minutes by car from University of Exeter and 7 minutes from Exeter Cathedral
  • Dogs welcome for a fee

Mercure Exeter Southgate Hotel ratings based on 16 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Exeter Southgate Hotel

Everyone (9) Couples (4) Family (3) Other (1)
5 out of 5

Posted by on 18 Aug 2020

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5 out of 5

Posted by on 18 Mar 2020

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2 out of 5
location is good Room 358 needs complete refurb,carpets stained,curtains with holes,furniture old and scratched,bathroom without bath ok

Posted by , from Dublin,Ireland on 20 Aug 2019

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Comment from Hotel Management

22 Aug 2019 by ExeterManager

Hello I am sorry that you are disappointed with your stay and that we were unable to rectify the situation on your arrival. We will ensure that the issues mentioned are rectified.

5 out of 5

Posted by on 21 Apr 2019

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Comment from Hotel Management

23 Apr 2019 by Manager

Thanks for your lovely comments. I hope we can see you again soon

5 out of 5
Lovely hotel in the center of Exter. Good facility, friendly and professional staff. Will definitely come back again to visit more that side of the country.

Posted by , from London on 25 Oct 2018

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Comment from Hotel Management

27 Oct 2018 by Exeter Manager

Thanks for your 5/5 rating.

4 out of 5

Great

Great. Simple but clean and with perfect location.

Posted by , from uk on 1 Feb 2018

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4 out of 5
Good stay. Room clean, staff friendly and helpful, gym and pool were good. Location highly convenient.

Posted by on 22 Jan 2018

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5 out of 5

Great hotel in the centre of Exeter

Pros: Good location, pool and rooms
Fantastic hotel at a good price. Good rooms, facilities and breakfast.

Posted by , from London on 7 Jan 2018

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3 out of 5

Central location

The toilet in my room (181)was faulty and once flushed the water would not stop flowing out causing it to leak. This is most irritating when you use the toilet in the middle of the night and the noise from the flush continues constantly. The bar has nowhere near enough staff and one chap working on his own had several orders of tea and coffee backed up and although people were generally patient this is pretty unacceptable when there are so many competing venues serving coffee in the area.

Posted by , from Exeter on 17 Oct 2017

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3 out of 5

Very pricey for what it is.

Booked a more expensive Privilege room but it was tiny and certainly not worth paying extra for. No air con the whole stay as apparently it wasn't working, although the hotel did bring us a fan. Bar was meant to stay open until 1am but the two bar staff clearly wanted to close up early as packed the whole bar away (!) at midnight. Overall impression - this is a nice enough hotel but nowhere near worth £150 a night, there are far better places to stay for that kind of money.

Posted by , from Bristol on 7 Aug 2017

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About the Mercure Exeter Southgate Hotel

Location Southernhay East, Exeter, England EX1 1QF

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Mercure Exeter Southgate Hotel, you'll find an indoor pool, a health club, a spa tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 151 square feet (14 square metres) and includes conference rooms. The family-friendly Mercure Exeter Southgate Hotel also features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. Parking is available for a fee. This 4-star Exeter hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 3 levels
  • 151 sq ft of conference space
  • 14 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Birmingham Airport (BHX) (266.5 km / 165.6 mi)
  • Train station: Exeter (EXS-Exeter St Thomas Train Station) (1.2 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Exeter Southgate Hotel offers 156 forms of accommodation with laptop-compatible safes and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Coffee maker
  • Shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 11:00 AM.

Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 11.00 per person (approximately)
  • Self-parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Exeter Mercure Southgate
  • Exeter Southgate
  • Exeter Southgate Hotel
  • Mercure Exeter
  • Mercure Exeter Southgate
  • Mercure Exeter Southgate Hotel
  • Mercure Hotel Exeter
  • Mercure Southgate
  • Mercure Southgate Hotel
  • Southgate Exeter
  • Accor Southgate Exeter
  • Mercure Exeter Southgate Hotel Devon
  • Mercure Exeter Southgate
  • Mercure Exeter Southgate Hotel Hotel
  • Mercure Exeter Southgate Hotel Exeter
  • Mercure Exeter Southgate Hotel Hotel Exeter

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.