"Needs remodel and room is a fair walk from reception area, mattress old and lumpy . Not what I expected from the Hilton group . " More
24 Feb 2020 by karen
Thank you for choosing this hotel for your accommodation and for taking the time to post: I was very pleased to read your positive comments and again thank you. The hotel is under refurbishment and the newly renovated rooms have received very good comments from the guests who have occupied them. We hope to have the pleasure of welcoming you back with us in the near future. Sincerely,
3 Feb 2020 by karen
Thank you for your post: I am sorry we disappointed you in this occasion and thank you for your comments and feedback which we absolutely take on board for review and action where possible. Thank you for letting us know. The hotel has been underfunded for many years: it is however now franchised and undergoing a 44 million pound refurbishment and over the next three years, all aspects of the property will be renovated to the highest standard. We already have 112 totally refurbished rooms back on line and being well received by the guests who have occupied them. There are several planned stages for the renovations and the room refurbishment will be ongoing for some time. We do hope to have your continued support. Very best regards…
7 Jan 2020 by karen
Thank you for choosing this hotel for your accommodation and for taking the time to post: clearly we did not reach your expectations and please accept my unreserved apologies. Please be assured that all guest comments and feedback are shared and investigated to improve for the future. We are now franchised and a multimillion pound investment is being made with a an extensive refurbishment underway which will see all 821 bedrooms, 22 meetings rooms, 2 restaurants, 3 bars, gym and all public areas renovated to the highest standards. This will take time and over the next 3 years our guests will see the changes being made. We expect the first 112 fully renovated rooms to be back on line from January 2020 with further phases agreed. I am sorry we disappointed you however do hope to have the opportunity to welcome you back, Sincerely..
5 Jan 2020 by Hilton Gatwick team
Thank you for taking your time to leave your feedback. Much appreciated. Kind regards,
19 Nov 2019 by karen
Thank you for choosing our hotel for your accommodation: I was absolutely delighted and very grateful to see the scores given and to read your very kind and positive comments and again thank you! Also I am delighted to confirm that we have started a refurbishment program which is so extensive it will take until 2021/22 to fully complete. The first phase or newly renovated rooms should be back on line mid-December. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you continue to make every effort to rectify any issues and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,
5 Nov 2019 by karen
Thank you for choosing our hotel for your accommodation and for the great score and feedback which I am truly grateful for. Also I am delighted to confirm that a refurbishment is underway which is so extensive it will take until 2021/22 to fully complete. The first phase or newly renovated rooms should be back on line mid-December. We are extremely excited at the enhancements the final results will bring for our guests and in the meantime we will I assure you make effort to address any issues and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards
25 Oct 2019 by karen
Thank you for choosing this hotel for your accommodation and for taking the time to post: clearly we did not reach your expectations and please accept my unreserved apologies. Please be assured that all guest comments and feedback are shared and investigated to improve for the future. I am delighted to confirm that a refurbishment is underway which is so extensive it will take until 2021/22 to fully complete. The first phase or newly renovated rooms should be back on line mid-December. We are extremely excited at the enhancements the final results will bring for our guests and in the meantime we will I assure you make effort to address any issues, and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,
21 Nov 2019 by karen
Thank you for choosing our hotel for your accommodation and for taking the time and trouble to post. I was very pleased and grateful to see the good scores given and again thank you! Please be assured however that our pricing strategy is in line with other Hilton hotels and our competitors. Also I am delighted to confirm that a refurbishment is underway which is so extensive it will take until 2021/22 to fully complete. The first phase or newly renovated rooms should be back on line mid-December. We are extremely excited at the enhancements the final results will bring for our guests and in the meantime we will I assure you make effort to address any issues, and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,
9 Oct 2019 by karen
Sorry we disappointed you. We will try harder in future.
2 Oct 2019 by karen
Thank you for choosing our hotel for your accommodation: I was pleased and very grateful to see the good score given, however it is clear that we did not fully reach your expectations and please accept my apologies. Your survey has been shared with the relevant managers to discuss and take remedial action where possible. Also I am delighted to confirm that a refurbishment is underway which is so extensive it will take until 2021/22 to fully complete. The first phase or newly renovated rooms should be back on line mid-December. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make every effort to address any issues and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards
There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business centre. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12198 square feet (1133 square metres) and includes conference rooms. A 24-hour health club, multilingual staff, and a garden are also featured at the business-friendly Hilton London Gatwick Airport. This 4-star Gatwick hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)
Available in some public areas: Free WiFi
Hilton London Gatwick Airport offers 821 forms of air-conditioned accommodation with laptop-compatible safes and a safe. 55-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Gatwick hotel provides wired and wireless Internet access for a surcharge. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy full breakfast on weekdays from 5:30 AM to 10:30 AM and at the weekend from 5:30 AM to 11:00 AM.
Hilton London Gatwick Airport has a restaurant on site.
Amy's Restaurant – On-site family restaurant. Open daily.
Amy's Lobby Bar – On-site lobby lounge. Open daily.
Costa Coffee – On-site coffee shop. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour health club.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
