"Good place for easy walk to departures. Very nice and clean hotel. " More

By a verified traveller on Thu 19 Apr 2018

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Hotel Description

Our customers tell us that they enjoy the breakfast at Hilton London Gatwick Airport. During your stay, you'll be connected to the airport and within walking distance of Manor Royal Business Park. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars. Built in 1981, this 4-star hotel has 821 rooms over 4 floors. Enjoy your stay with amenities like an LCD TV and a coffee maker in each room.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi in some public areas
  • Drinking and dining options include 2 restaurants, a coffee shop and 2 bars/lounges
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Services include dry cleaning/laundry, concierge services and wedding services
  • On-site recreation includes a 24-hour health club
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • 7 minutes by car from Manor Royal Business Park and 8 minutes from Crawley Town Hall
  • Cats and dogs welcome for a fee (restrictions apply)

Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£73 per night

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Executive Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 6 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton London Gatwick Airport ratings based on 48 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton London Gatwick Airport

Everyone (27) Couples (12) Business (2) Family (2) Other (1) Friends (3)
2 out of 5
Room in need of updating. Communual areas in good condition.

Posted by on 25 May 2019

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Comment from Hotel Management

29 May 2019 by karen

Thank you for choosing our hotel for your accommodation. I am so sorry w disappointment you however the hotel is indeed undergoing a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make every effort to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards

4 out of 5

Posted by on 20 May 2019

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Comment from Hotel Management

20 May 2019 by karen

Thank you for choosing our hotel for your accommodation: I was absolutely delighted and very grateful to see the scores given! Also the hotel is undergoing a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make every effort to make our customers feel welcome and comfortable. We hope to have your continued support. Kindest regards

3 out of 5
I’ve stayed here a few times in the past and always been fine but this time was very disappointed the room was old and a bit dirty and so noisey you wouldn’t believe, the breakfast was hardly warm and probably the worst breakfast I’ve ever had, let’s say I’ll be staying somewhere eles next time especially at the price it’s to much for that old hotel .

Posted by on 6 May 2019

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Comment from Hotel Management

8 May 2019 by karen

Thank you for yet again choosing this hotel. I was very concerned however to learn of your disappointment this time and please accept my apologies. Your post has been shared with the relevant managers and any available remedial action will be instigated to improve. Thank you for letting us know. Sincerely...

5 out of 5

Posted by on 30 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by karen

Thank you for taking the time and trouble to post: I was very pleased to see the great scores given and again thank you! Kindest regards…

4 out of 5
Excellent accomadation and staff very polite and helpful will be staying again

Posted by on 15 Mar 2019

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Comment from Hotel Management

15 Mar 2019 by karen

Thank you for choosing our hotel for your accommodation and for the great scores and positive feedback. Best regards…

5 out of 5

Posted by on 23 Jan 2019

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Comment from Hotel Management

23 Jan 2019 by karen

Thank you for choosing our hotel for your accommodation and for the great scores which I am truly grateful for. We also have significant investment being made in the property with a planned refurbishment which will see us updated and is so extensive, it will take until 2021/22 to renovate our rooms and all public areas. We are very excited at the enhancements this will bring for our guests and I do hope we will have the pleasure of welcoming you back. Kindest regards…Sincerely,

2 out of 5

Posted by on 6 Dec 2018

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Comment from Hotel Management

6 Dec 2018 by karen

Thank you for choosing this hotel for your accommodation and for taking the time and trouble to post. I am so very sorry to see by the scores given that we did not reach your expectations and please be assured I have shared your comments and feedback with the relevant departmental managers so they have the opportunity to take any remedial action available. We do have significant investment being made in the property with a planned refurbishment that is so extensive, it will take until 2021/22 to renovate our rooms and all public areas. We are very excited at the enhancements this will eventually bring for our guests and I do hope we will have the pleasure of welcoming you back. Kindest regards…

4 out of 5
A convenient hotel that is obviously very busy and now a little tired looking in places. But staff were very friendly and the food we enjoyed was substantial and well presented. Perfect for an overnight stay whilst travelling.

Posted by , from Isle of Man on 25 Sep 2018

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Comment from Hotel Management

2 Oct 2018 by Irina Lukina, Assistant Front of House Manager

Thank you for choosing our hotel for your accommodation: I was delighted and very grateful to see the scores given and thank you so very much.

2 out of 5

Posted by on 31 Aug 2018

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Comment from Hotel Management

3 Sep 2018 by karen

Thank you for your post and please accept our apologies that we did not reach your epxectations..We are however about to begin a journey of renovation and refurbishment that is so extensive, it will take until 2020/21 to renovate our rooms and all public areas. We are very excited at the enhancements this will bring for our guests and I do hope we will have the pleasure of welcoming you back.

3 out of 5

Overnight stay.

Pros: Location to the south terminal.
Hotel is very large and we had difficulty finding our room. It felt like we were on a service floor as there were numerous trollers containing bed linen etc littered around the corridors.

Posted by on 22 Aug 2018

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Comment from Hotel Management

22 Aug 2018 by karen

Thank you for choosing this hotel for your accommodation and for taking the time and trouble to complete the survey. We are however about to begin a journey of renovation and refurbishment that is so extensive, it will take until 2020 to renovate our rooms and all public areas. We are very excited at the enhancements this will bring for our guests and I do hope we will have the pleasure of welcoming you back.

Property Features

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12198 square feet (1133 square metres) and includes conference rooms. A 24-hour health club, multilingual staff, and a garden are also featured at the business-friendly Hilton London Gatwick Airport. This 4-star Gatwick hotel is smoke free.

  • 1 building
  • 821 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • 12198 sq ft of conference space
  • 1133 sq. m of conference space
  • Built in 1981
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Transport

  • Airport: London (LGW-Gatwick) (2.8 km / 1.7 mi)
  • Train station: Gatwick Express Station (2.8 km / 1.8 mi)
  • Parking:

Room Amenities

Hilton London Gatwick Airport offers 821 forms of air-conditioned accommodation with laptop-compatible safes and a safe. LCD televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 5:30 AM to 10:30 AM and at the weekend from 5:30 AM to 11:00 AM.

Hilton London Gatwick Airport has 2 restaurants serving breakfast and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 12.0 per night.

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds.

Fees

Guests will be asked to pay the following charges at the property:

  • A 1 per cent city/local tax will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 18.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 15 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: GBP 15 per day (rates may vary)
  • Pet fee: GBP 30 per pet, per night
  • Rollaway bed fee: GBP 12.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton London Gatwick Airport Hotel
  • Hilton London Gatwick Airport
  • Hilton Lowfield Heath
  • Hilton Hotel Lowfield Heath
  • Hilton London Gatwick Airport Hotel Lowfield Heath
  • Lowfield Heath Hilton

You should know

  • Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).