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4.5 out of 5

"Not many people on reception. " More

By a verified traveller on Fri 28 Jul 2023

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Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£121* Per night/room 14 Jul - 15 Jul

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room (Deluxe,01 King and 02 Queen Beds)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Hilton London Gatwick Airport. During your stay, you'll be connected to the airport and within walking distance of Archway Theatre. Features include free WiFi in public areas, plus 2 bars and a restaurant.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a meal at the family restaurant or drinks at the sports bar
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the spaciousness, overall comfort, low noise level and comfy beds
  • 6 minutes by car from Manor Royal Business Park and 7 minutes from Crawley Town Hall
  • Cats and dogs welcome for a fee (restrictions apply)

Hilton London Gatwick Airport ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton London Gatwick Airport

Everyone (3) Couples (1) Family (1)
4 out of 5
Not many people on reception.

Posted by on 28 Jul 2023

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Comment from Hotel Management

30 Jul 2023 by Hilton Gatwick Team

Thank you for your feedback! We hope to welcome you back soon. Kind regards,

5 out of 5
Ease of access to departures and clean modern hotel.

Posted by on 16 May 2023

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Comment from Hotel Management

19 May 2023 by Hilton Gatwick Team

Thank you for your feedback! We hope to welcome you back in the future. Kind regards,

5 out of 5
Not having stayed at this Hilton for some time, and, noting the new modern style, I was a little surprised at how the key card was given in an envelope with the room no. There were no instructions from reception or in the room how to access the breakfast room, or any of the facilities. I would say that it has gone very minimal in its approach.

Posted by on 16 Jan 2023

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Comment from Hotel Management

17 Jan 2023 by Hilton Gatwick team

Dear Fiona,Thank you for taking your time to leave your feedback about your recent stay at Hilton Gatwick.We are very sorry about us had to use envelopes instead of key wallets whilst we were waiting for stationary supplies. Please accept our apologies for the inconveniences, however even key wallets have no information on about facilities or directions, these are throughout the hotel signage as well as displayed on the TV menu.We look forward to welcoming you back to our hotel in the near future.Kind regards,

5 out of 5
Our deluxe room was lovely would stay there again

Posted by on 6 Oct 2022

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Comment from Hotel Management

6 Oct 2022 by Hilton Gatwick Team

Good afternoon,Thank you for choosing us for your accommodation and thank you for your lovely feedback.We hope to see you again soon.Kind regards,Hilton Gatwick Team

4 out of 5
short distance to South terminal, good bedding, room was rather cold, breakfast very good

Posted by on 23 Feb 2024

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Comment from Hotel Management

24 Feb 2024 by Hilton Gatwick Airport

Dear Barbara,Thank you for your feedback. We're glad to hear that you found our hotel conveniently located near the South terminal and that you enjoyed the quality of our bedding. However, we apologize for the inconvenience of the room being rather cold during your stay. We'll ensure to address this issue promptly to provide a more comfortable environment for our guests in the future.We're also pleased to hear that you enjoyed our breakfast. Your satisfaction is important to us, and we appreciate your valuable feedback. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved stay in the future.

4 out of 5

Posted by on 11 Sep 2023

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Comment from Hotel Management

1 Oct 2023 by Hilton Gatwick team

Thank you for your feedback! We hope to welcome you back soon. Kind regards,

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A business centre and 21 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12198 square feet (1133 square metres) and includes conference space. A 24-hour health club, multilingual staff, and a garden are also featured at the business-friendly Hilton London Gatwick Airport. This Gatwick hotel is smoke free.

  • 821 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 bars or lounges
  • 12198 sq ft of conference space
  • 1133 sq. m of conference space
  • Built in 1981
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Transport

  • Train station: Gatwick Express Station (2.9 km / 1.8 mi)

Room Amenities

Hilton London Gatwick Airport offers 821 air-conditioned accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 5:30 AM to 10:30 AM.

Charlie Frys Bar – On-site sports bar.

The Garden Restaurant – On-site family restaurant. Open daily.

Amy's Lobby Bar – On-site lobby lounge. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Portable hoist available
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Long-term renters welcome

Safety features at this property include a security system

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard and debit cards. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Security system
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 16
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 3
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 19.50 per person
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Gatwick London Airport
  • Hilton Hotel Gatwick London Airport
  • Hilton London Gatwick Airport
  • Hilton Hotel Lowfield Heath
  • Hilton London Gatwick Airport Hotel Lowfield Heath
  • Hilton London Gatwick Airport Lowfield Heath, UK - England
  • Hilton Lowfield Heath
  • Lowfield Heath Hilton
  • Hilton London Gatwick Airport Hotel
  • Hilton London Gatwick Gatwick
  • Hilton London Gatwick Airport Hotel
  • Hilton London Gatwick Airport Gatwick
  • Hilton London Gatwick Airport Hotel Gatwick

You should know

  • Up to 3 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.