10 Feb 2020 by Ziad
Hello, Thank you for your feedback. We value your feedback and we are generally disappointed that we couldn't exceed your expectations. Upon reviewing, we do not guarantee balcony. It clearly states on the website that balcony is subject to availability and are not guaranteed. We also not received a request for a balcony at the time of the booking made. Ebookers should have never ensured that you would be allocated an apartment with a balcony. Again, we do apologies for any inconvenience caused during your stay.
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
Quay Apartments offers its guests a lift. WiFi is free in public spaces. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Salford apartment.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Quay Apartments offers 23 forms of accommodation with washers/dryers and DVD players. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Accommodation at this 4-star apartment has kitchens with fridges, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with digital channels and video game consoles. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a weekly basis.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
There is no front desk at this property. Guests can access their accommodation through a private entrance.
This property does not have a front desk. Guests can access their accommodation through a private entrance.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within the same city as the property will not be allowed to check in
On-site parties or group events are strictly prohibited
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Only bookings from non-local guests are accepted. Guests whose residence is within the same city as the property will not be allowed to check in. On-site parties or group events are strictly prohibited.
This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless checkout are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.