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 Southampton •1 Room
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Holiday Inn Express Southampton - West, an IHG Hotel

3-star property
Adanac Park, Southampton, England 020 3788 4841
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3.9 out of 5
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See all 8 ebookers Reviews

"One of the best nights in a hotel I have had for years. I wished I had asked for a feather pillow though. Really professional staff in all areas. " More

By a verified traveller on Tue 20 Aug 2019

Points Of Interest

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Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£59* Per night/room 3 Jul - 4 Jul

Standard Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

The free breakfast at Holiday Inn Express Southampton - West, an IHG Hotel gets good marks from our customers. During your stay, you'll be close to Southampton Cruise Terminal. Features include free WiFi in public areas and free self-parking, plus a restaurant.

  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy international cuisine while dining at Great Room Restaurant
  • Amenities include free newspapers in reception, a front-desk safe and 3 meeting rooms
  • Guests have great things to say about the helpful staff and the comfortable guestrooms
  • 12 minutes by car from Southampton Cruise Terminal and 10 minutes from New Forest National Park
  • Pets welcome for a fee (restrictions apply)

Holiday Inn Express Southampton - West, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Southampton - West, an IHG Hotel

Everyone (5) Couples (2) Family (3)
2 out of 5
Extremely short staffed on arrival evening on front desk and kitchen. We were left waiting for over 10 minutes to check in and had a queue behind as there was a problem with the guest s booking in front of me. Whilst she was on the phone talking to someone the receptionist ignored the queue and just waited for the person to finish her cal which she continued for a lengthy time. Eventually she ushered me over to check me and some other guests behind me in, as she finally realised everyone was now getting impatient. Although she apologised for the wait I believe that common sense should have prevailed a lot sooner!, Our hotel room was at the back and was extremely hot and noisy as we had to have the window open all night. Food took nearly an hour to come and the poor kitchen guy was apologising to every table he brought food out to. Would not rush back to stay

Posted by on 5 Sep 2021

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Comment from Hotel Management

5 Sep 2021 by Angus

Dear Sharon Thank you for taking the time to send us a review. We would like to apologise that your stay was not up to our best standards. Check in should not take that long and we try our best to get all calls out of the way and give everyone a quick and easy check in. Our kitchen is very small and we try our best to get all of our orders out as quickly as possible. We understand the rooms are not suited for the hot weather but, we are hoping to change in the future. We understand there is no excuses for the bad servers you have been give but, we will take on your feedback to improve our hotel. We hope you give us another change to show you our 10/10 servres. Thank you for staying with us and we apologise again. Kind regards Angus Team Member

5 out of 5

Posted by on 9 Aug 2021

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2 out of 5
Mattresses need replacing and the room was incredibly hot. We were given a fan that didn’t work

Posted by , from Preston on 18 Jul 2020

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Comment from Hotel Management

22 Jul 2020 by Joshua Bromage

Dear Guest Thank you for your review of our hotel, we are sorry to hear you had an issue with your stay if you could contact us about the room you were in that would be much appreciated Kindest regards

3 out of 5

Posted by on 13 Sep 2019

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Comment from Hotel Management

27 Sep 2019 by Joshua - GSM

Dear Guest Thank you for your score Kind regards

5 out of 5
One of the best nights in a hotel I have had for years. I wished I had asked for a feather pillow though. Really professional staff in all areas.

Posted by on 20 Aug 2019

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Comment from Hotel Management

21 Aug 2019 by Joshua Bromage

Dear Guest, Thank you for your review of our hotel and staff We really appreciate the feedback Kind regards

5 out of 5

Posted by on 10 Mar 2019

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Comment from Hotel Management

8 Apr 2019 by Joshua Bromage / GSM

Dear Guest, Thank you for your review of the hotel Kindest regards

5 out of 5

Great Convenient Hotel

Pros: Very clean and friendly with good breakfast.
Location: Very easy to find and central to many places.
Ideally placed Hotel for visiting Southampton or Cruising. We have stayed several time prior to joining a Cruise Ship.

Posted by , from Doncaster on 25 Nov 2017

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Comment from Hotel Management

8 Jan 2018 by David Mason Nights Guest Service Manager

Dear Robert Thank you for taking the opportunity to review your recent stay with us at the hotel I am delighted to read that you found the hotel to be clean and the hotel team to be friendly. As a hotel team we do value all feedback and I will be sure to share this with everyone. We look forward to welcoming back to the hotel on your next visit to Southampton area. Kindest Regards David Mason Nights Guest Service Manager

4 out of 5

Easy to locate as close to M271 J1.

Pros: It was close to where I needed to be in Southampton.
Cons: As opposed to hotels with associated pubs, hotel kitchens start cooking at 5p.m., which is O.K. but menu was limited and too many with garlic.
Location: Location ideal being next to M271. Southampton hosts county cricket and Beaulieu Autojumble.
Own large car park, reception and room staff extremely helpful.

Posted by , from Ipswich on 5 Sep 2016

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About the Holiday Inn Express Southampton - West, an IHG Hotel

Location Adanac Park, Southampton, England SO16 0YP

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. There are 3 meeting rooms available. The business-friendly Holiday Inn Express Southampton - West, an IHG Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This 3-star Southampton hotel is smoke free.

  • 1 building
  • 105 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Southampton Redbridge Station (2.8 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Southampton - West, an IHG Hotel offers 105 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers. This Southampton hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:30 AM.

Great Room Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 20 per pet, per stay
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and dinner. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.