5 Sep 2021 by Angus
Dear Sharon Thank you for taking the time to send us a review. We would like to apologise that your stay was not up to our best standards. Check in should not take that long and we try our best to get all calls out of the way and give everyone a quick and easy check in. Our kitchen is very small and we try our best to get all of our orders out as quickly as possible. We understand the rooms are not suited for the hot weather but, we are hoping to change in the future. We understand there is no excuses for the bad servers you have been give but, we will take on your feedback to improve our hotel. We hope you give us another change to show you our 10/10 servres. Thank you for staying with us and we apologise again. Kind regards Angus Team Member
22 Jul 2020 by Joshua Bromage
Dear Guest Thank you for your review of our hotel, we are sorry to hear you had an issue with your stay if you could contact us about the room you were in that would be much appreciated Kindest regards
27 Sep 2019 by Joshua - GSM
Dear Guest Thank you for your score Kind regards
21 Aug 2019 by Joshua Bromage
Dear Guest, Thank you for your review of our hotel and staff We really appreciate the feedback Kind regards
8 Apr 2019 by Joshua Bromage / GSM
Dear Guest, Thank you for your review of the hotel Kindest regards
8 Jan 2018 by David Mason Nights Guest Service Manager
Dear Robert Thank you for taking the opportunity to review your recent stay with us at the hotel I am delighted to read that you found the hotel to be clean and the hotel team to be friendly. As a hotel team we do value all feedback and I will be sure to share this with everyone. We look forward to welcoming back to the hotel on your next visit to Southampton area. Kindest Regards David Mason Nights Guest Service Manager
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. There are 3 meeting rooms available. The business-friendly Holiday Inn Express Southampton - West, an IHG Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This 3-star Southampton hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access
Available in some public areas: Free WiFi
Free self parking
Holiday Inn Express Southampton - West, an IHG Hotel offers 105 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers. This Southampton hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.
Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:30 AM.
Great Room Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and dinner. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.