29 Sep 2019 by Customer Services
Thank you for your review and feedback. We are disappointed that you did not enjoy you sleep. Our Luxury rooms do have Zip and Link beds so we can keep the availability of Twin or Double rooms at its highest and accommodate more of our guests requests. May we suggest that if you come back for another stay that you book a Standard room or a Superior room as these beds are doubles that cannot be split, hopefully giving you a much better sleep.
This property is closed from 21 March 2020 to 4 July 2020 (dates subject to change).
The following facilities will be closed from 04 July 2020 to 31 August 2020 (dates subject to change):
The Cornwall Hotel Spa & Estate offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and a meeting room. A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly The Cornwall Hotel Spa & Estate. Free self parking is available. This 4-star St Austell hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
The Cornwall Hotel Spa & Estate offers 65 forms of accommodation with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.
The Elephant Brasserie – This brasserie specialises in British cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required.
The Terrace – This bar specialises in British cuisine and serves lunch, dinner and light fare. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include outdoor tennis courts, an indoor pool and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Clearing Spa has 5 treatment rooms. Services include facials, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.