31 Jan 2018 by Emma Hughes
Thank you for your feedback. We do appreciate your comments. Yours sincerely Emma Hughes Guest Liaison Manager
2 Nov 2017 by Emma Hughes
Thank you for your review. Please accept my sincere apology for the delay in responding to you. I am very disappointed to read that you did not enjoy your stay with us and that you felt your complaint was as waste of time. Please rest assured that is not the case and we do deal with all concerns raised by our guest. Sometimes we do get it wrong here at the hotel and I can only apologise for your poor experience of the hotel. We do advise all our guest when booking our family rooms that the sofa beds are only suitable for 2 children under 10 and they are not for adults. Unfortunately when our bedrooms were refurbish they did not take this into account when replacing the sofa beds. We do hope that you will come back and stay with us again to give us the opportunity to show you our excellent customer service. Your sincerely Emma Hughes Guest Liaison Manager
Holiday Inn Taunton, an IHG Hotel offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 428 square feet (40 square metres) and includes conference space. The business-friendly Holiday Inn Taunton, an IHG Hotel also features multilingual staff, a garden, and complimentary newspapers in the lobby. Self parking is free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi , Internet access - wireless
Free self parking
Holiday Inn Taunton, an IHG Hotel offers 99 air-conditioned accommodations with a safe and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Taunton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast on weekdays from 6:30 AM and 10:30 AM.
Holiday Inn Taunton, an IHG Hotel has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses a grey water recycling system. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
