18 Aug 2022 by GM
Thank you LIANGLIANG for your feedback. I appreciate we have struggled with air con due to the abnormal high temperatures outside which have impacted our equipment. I am sorry this impacted your stay. Kind Regards Siobhan Thomasson General Manager
13 Oct 2020 by Helena
Dear Guest, Thank you for staying at the Crowne Plaza Birmingham City Centre and for the high score of 5 out of 5. I am glad you enjoed your stay and rooms were clean and comfy and staff helpful. We hope to see you again! Kind Regards Helena Velkova Assistant Reception Manager
23 Sep 2019 by Helena
Dear Guest, Thank you for staying at the Crowne Plaza Birmingham City Centre and for taking time to leave a positive review about your stay. Kind Regards, Helena Velkova Assistant Reception Manager
27 Aug 2018 by Alise
Dear Guest, Thank you for staying with us and leaving your review about us- I was pleased to hear we have done up to your standard! Kind Regards Alise Bogomolova Reception Manager
6 Aug 2018 by Alise
Dear Ally, Firstly, thank you for staying with us and leaving a feedback about your stay. I am happy to hear that you have enjoyed your stay with us and our staff was able to accommodate you, we do strive to provide the best service and always happy to receive such a positive review. I apologize for the quality of TV picture- will however pass this to our engineer team to review and make necessary changes for the future. Again, thank you for sharing your comments with us. Kind Regards Alise Bogomolova Reception Manager
1 Apr 2019 by Marija K
Good afternoon, I would like to thank you for giving us a high score regarding your recent stay with us, we appreciate your feedback. Kind regards, Marija Kamatovic Reception Supervisor
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. WiFi is free in public spaces. Event space at this hotel measures 7438 square feet (691 square metres) and includes conference rooms. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Crowne Plaza Birmingham City Centre, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Birmingham hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Internet access - wireless
Self parking (surcharge) , Parking (limited spaces)
Crowne Plaza Birmingham City Centre, an IHG Hotel offers 312 accommodations with a safe and coffee/tea makers. A pillow menu is available. This Birmingham hotel provides complimentary wired and wireless Internet access. Bathrooms include dressing gowns, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
B1 – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.