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"Very good service and clean rooms good food in Birmingham city centre located " More

By a verified traveller on Sun 26 Aug 2018

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Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£48* Per night/room 3 Oct - 4 Oct

Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Club Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they enjoy Crowne Plaza Birmingham City Centre's good location. During your stay, you're just a quick walk from The Mailbox. Free WiFi in public areas, a restaurant and a 24-hour fitness centre are available. Built in 1974, this 4-star hotel has 312 rooms over 11 floors. Each room includes amenities such as free WiFi and a coffee maker.

  • Air-conditioned rooms with 24-hour room service, coffee/tea makers and pillow menu
  • Free WiFi
  • Free secured self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the helpful staff and the breakfast
  • Within a 10-minute walk of The Mailbox and Broad Street

Crowne Plaza Birmingham City Centre ratings based on 11 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Birmingham City Centre

Everyone (5) Business (3) Couples (2) Friends (1)
4 out of 5

Posted by on 23 Sep 2019

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Comment from Hotel Management

23 Sep 2019 by Helena

Dear Guest, Thank you for staying at the Crowne Plaza Birmingham City Centre and for taking time to leave a positive review about your stay. Kind Regards, Helena Velkova Assistant Reception Manager

5 out of 5

Very good

Very good service and clean rooms good food in Birmingham city centre located

Posted by on 26 Aug 2018

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Comment from Hotel Management

27 Aug 2018 by Alise

Dear Guest, Thank you for staying with us and leaving your review about us- I was pleased to hear we have done up to your standard! Kind Regards Alise Bogomolova Reception Manager

4 out of 5

Weekend Family stay

Pros: Very enjoyable breakfasts
Cons: Quality of TV pictures
Location: Very well located for the city centre, the railway station and the nightlife of Broad Street.
Very quick check-in, the room was very comfortable with two large double beds. All facilities as expected with the only disappointing thing being the poor quality of the TV pictures in the room. It did have Sky Sports so that was a bonus. The buffet breakfast was very satisfying and even at the busy times the restaurant staff were well able to cope with the usual last minute rush. Nice bar area for a quiet drink. I would certainly return to this hotel if the right price is on offer.

Posted by , from Aberdeen on 6 Aug 2018

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Comment from Hotel Management

6 Aug 2018 by Alise

Dear Ally, Firstly, thank you for staying with us and leaving a feedback about your stay. I am happy to hear that you have enjoyed your stay with us and our staff was able to accommodate you, we do strive to provide the best service and always happy to receive such a positive review. I apologize for the quality of TV picture- will however pass this to our engineer team to review and make necessary changes for the future. Again, thank you for sharing your comments with us. Kind Regards Alise Bogomolova Reception Manager

5 out of 5

Excellent stay at the Crowne Plaza

Pros: Comfy beds, lovely room, helpful staff
Had a great stay - the beds were so comfy and plenty of room. There was not enough tea/coffee milk but we asked for some more and got plenty. The staff were very helpful. We thought breakfast ended at 10.30 am when we down at 10.00 am but the staff gave us breakfast. My room mate enjoyed it as well.

Posted by , from Manchester on 1 Nov 2017

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4 out of 5

Pleasure

Bathrooms need updating, very grubby ! Breakfast - good Service - good

Posted by on 23 Nov 2015

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4 out of 5

very good

It's a pity there are a lot of works in progress around, especially in the back street. It was rather cold for evening walks, the complimentary coffee in the lobby sometimes missing.

Posted by on 30 Apr 2015

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1 out of 5

average hotel

broken lifts, dirty and tired corridors, awful pillows and extortionate food.

Posted by on 7 Jan 2015

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5 out of 5

Posted by on 28 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Marija K

Good afternoon, I would like to thank you for giving us a high score regarding your recent stay with us, we appreciate your feedback. Kind regards, Marija Kamatovic Reception Supervisor

3 out of 5

Zur Zeit nicht empfehlenswert

Grundsätzlich ist das Hotel vom Design her schön und liegt an guter Lage zwischen Kongress- und Stadtzentrum. Birmingham als Stadt wird jedes Jahr schöner, da sehr viel restauriert oder neu gebaut wird. Es gibt v.a. grosse und schöne Fussgängerzonen. Da zur Zeit alles rund ums Hotel abgerissen wird, ist man umgeben von Baulärm (inkl. samstags) und Bauruinen, leeren schmutzigen Parkhäusern, verdreckten Unterführungen (mit allerlei menschlichen Ausscheidungen), die man zwingend benutzen muss, um von 2 von 4 Seiten zum Hotel zu gelangen. Als alleinreisende Frau fand ich das sehr unbehaglich und die ständige Präsenz von viel Polizei am Abend macht auch nicht gerade einen vertrauenserweckenden Eindruck. Schlechte Schallisolierung der Fenster. Ein anderes Zimmer wurde mir nicht angeboten, da angeblich nur dieses frei sei, bei sehr frühem check-in... Die Einrichtung des Zimmers ist teilweise beschädigt oder nicht gut in Stand gehalten. Das Personal ist durchwegs sehr nett, aber leider erfolglos, Anliegen zu berücksichtigen oder zu beheben (zB defekte WC-Spülung). Roomservice Essen war leider miserabel. Schade. War seit 20 Jahren mein bisher schlechtester Hotelaufenthalt in Birmingham. Bin fast jedes Jahr einmal beruflich in der Stadt. Der Preis des Hotels war günstig, obwohl ****. Würde aber lieber mehr bezahlen für einen schöneren Aufenthalt.

Posted by on 14 Apr 2015

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4 out of 5

Hyvä kokoushotelli

Huone oli erittäin miellyttävä. Sänky erittäin hyvä. Olisi ollut miellyttävää jos ikkunassa olisi ollut pieni tuuletusaukko ulos.

Posted by on 13 Apr 2015

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. WiFi is free in public spaces. Event space at this hotel measures 7438 square feet (691 square metres) and includes conference rooms. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Crowne Plaza Birmingham City Centre. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Birmingham hotel is smoke free.

  • 1 building
  • 312 guestrooms or units
  • 11 levels
  • 7438 sq ft of conference space
  • 691 sq. m of conference space
  • Built in 1974
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Birmingham (BHX) (26 km / 16.1 mi)
  • Train station: Birmingham Five Ways Station (1.5 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Birmingham City Centre offers 312 forms of accommodation with a safe and coffee/tea makers. A pillow menu is available. Guests can surf the web using complimentary wired and wireless Internet access. Bathrooms include bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Coffee maker
  • Pillow options
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:30 AM.

B1 – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.The property affirms that it follows sanitisation practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 19.95 per person (approximately)
  • Secured self-parking fee: GBP 21.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Birmingham City Centre Crowne Plaza
  • Crowne Plaza Birmingham City Centre
  • Crowne Plaza Hotel Birmingham City Centre
  • Birmingham Crowne Plaza
  • Crowne Plaza Birmingham City Centre Hotel Birmingham
  • Crowne Plaza Birmingham City Centre Hotel
  • The Crowne Plaza Birmingham City Centre
  • The Crowne Plaza Birmingham C
  • Crowne Plaza Birmingham City
  • Crowne Plaza Birmingham City Centre Hotel
  • Crowne Plaza Birmingham City Centre Birmingham
  • Crowne Plaza Birmingham City Centre Hotel Birmingham

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.