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4.1 out of 5

"Exaxtly as expected, clean, comfy rooms with very polite and helpful staff. " More

By a verified traveller on Tue 13 Oct 2020

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Standard Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£66* Per night/room 23 Jun - 24 Jun

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Crowne Plaza Birmingham City Centre, an IHG Hotel. During your stay, you're just a quick walk from The Mailbox. Free WiFi in public areas, a restaurant and a 24-hour gym are available.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of The Mailbox and Utilita Arena Birmingham

Crowne Plaza Birmingham City Centre, an IHG Hotel ratings based on 7 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Birmingham City Centre, an IHG Hotel

Everyone (5) Couples (1) Family (1)
5 out of 5

Posted by on 17 Dec 2023

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Comment from Hotel Management

9 Jan 2024 by GM

Thanks TimothyKind RegardsSiobhan ThomassonGeneral Manager

1 out of 5
During our stay, the air conditioning not working. The staff have managed to change a new room for us, the air conditioning is better, however the noises is so bad. Our family with two kids hardly go to sleep. Not really good experience.

Posted by on 12 Aug 2022

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Comment from Hotel Management

18 Aug 2022 by GM

Thank you LIANGLIANG for your feedback. I appreciate we have struggled with air con due to the abnormal high temperatures outside which have impacted our equipment. I am sorry this impacted your stay. Kind Regards Siobhan Thomasson General Manager

5 out of 5
Exaxtly as expected, clean, comfy rooms with very polite and helpful staff.

Posted by on 13 Oct 2020

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Comment from Hotel Management

13 Oct 2020 by Helena

Dear Guest, Thank you for staying at the Crowne Plaza Birmingham City Centre and for the high score of 5 out of 5. I am glad you enjoed your stay and rooms were clean and comfy and staff helpful. We hope to see you again! Kind Regards Helena Velkova Assistant Reception Manager

4 out of 5

Posted by on 23 Sep 2019

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Comment from Hotel Management

23 Sep 2019 by Helena

Dear Guest, Thank you for staying at the Crowne Plaza Birmingham City Centre and for taking time to leave a positive review about your stay. Kind Regards, Helena Velkova Assistant Reception Manager

5 out of 5

Very good

Very good service and clean rooms good food in Birmingham city centre located

Posted by on 26 Aug 2018

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Comment from Hotel Management

27 Aug 2018 by Alise

Dear Guest, Thank you for staying with us and leaving your review about us- I was pleased to hear we have done up to your standard! Kind Regards Alise Bogomolova Reception Manager

4 out of 5

Weekend Family stay

Pros: Very enjoyable breakfasts
Cons: Quality of TV pictures
Location: Very well located for the city centre, the railway station and the nightlife of Broad Street.
Very quick check-in, the room was very comfortable with two large double beds. All facilities as expected with the only disappointing thing being the poor quality of the TV pictures in the room. It did have Sky Sports so that was a bonus. The buffet breakfast was very satisfying and even at the busy times the restaurant staff were well able to cope with the usual last minute rush. Nice bar area for a quiet drink. I would certainly return to this hotel if the right price is on offer.

Posted by , from Aberdeen on 6 Aug 2018

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Comment from Hotel Management

6 Aug 2018 by Alise

Dear Ally, Firstly, thank you for staying with us and leaving a feedback about your stay. I am happy to hear that you have enjoyed your stay with us and our staff was able to accommodate you, we do strive to provide the best service and always happy to receive such a positive review. I apologize for the quality of TV picture- will however pass this to our engineer team to review and make necessary changes for the future. Again, thank you for sharing your comments with us. Kind Regards Alise Bogomolova Reception Manager

5 out of 5

Posted by on 28 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Marija K

Good afternoon, I would like to thank you for giving us a high score regarding your recent stay with us, we appreciate your feedback. Kind regards, Marija Kamatovic Reception Supervisor

About the Crowne Plaza Birmingham City Centre, an IHG Hotel

Location Central Square, Holliday Street, Birmingham, England B1 1HH

Renovations + Closures

The property will be renovating from 28 February 2024 to 15 December 2024 (completion date subject to change). The following areas are affected:

  • Selected guestrooms

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms. WiFi is free in public spaces. Event space at this hotel measures 7438 square feet (691 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Crowne Plaza Birmingham City Centre, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Birmingham hotel is smoke free.

  • 1 building
  • 312 guestrooms or units
  • 11 levels
  • Conference rooms
  • 7438 sq ft of conference space
  • 691 sq. m of conference space
  • Built in 1974
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Birmingham Five Ways Station (1.4 km / 0.9 mi)
  • Metro station: Library Tram Stop (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Birmingham City Centre, an IHG Hotel offers 312 accommodations with a safe and coffee/tea makers. A pillow menu is available. 43-inch flat-screen televisions come with digital channels. Bathrooms include dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

B1 – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 16.95 for adults and from GBP 16.95 for children
  • Secured self-parking fee: GBP 21.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Birmingham City Centre Crowne Plaza
  • Crowne Plaza Birmingham City Centre
  • Crowne Plaza Hotel Birmingham City Centre
  • Birmingham Crowne Plaza
  • Crowne Plaza Birmingham City Centre Hotel Birmingham
  • Crowne Plaza Birmingham City Centre Hotel
  • The Crowne Plaza Birmingham City Centre
  • The Crowne Plaza Birmingham C
  • Crowne Plaza Birmingham City Centre
  • Crowne Plaza Birmingham City Centre an IHG Hotel
  • Crowne Plaza Birmingham City Centre, an IHG Hotel Hotel
  • Crowne Plaza Birmingham City Centre, an IHG Hotel Birmingham

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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