4.0 out of 5

"I only used the place to sleep really so didn't really do much looking around. I like to have a bit of light in my room but unfortunately I had the op ... " More

By a verified traveller on Mon 20 Aug 2018

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Hotel Description

Our customers tell us they enjoy the public transport around The Arden Hotel & Leisure Club. During your stay, you'll be connected to the convention centre and within walking distance of Resorts World Birmingham. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool. Built in 1965, this 3-star hotel has 216 rooms over 3 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer 24-hour room service, flat-screen TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the pool and the central location
  • Just a 4-minute drive from National Exhibition Centre (NEC) and a few minutes from Resorts World Birmingham
  • Pets welcome for a fee (restrictions apply)

Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£42 per night

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Superior Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

The Arden Hotel & Leisure Club ratings based on 26 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Arden Hotel & Leisure Club

Everyone (22) Couples (2)
5 out of 5
Excellent & close to venue. Staff were very friendly

Posted by on 5 Apr 2019

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Comment from Hotel Management

6 Apr 2019 by Sandra

Hi, Thank you for taking the time to review us and the lovely feedback! We look forward to welcoming you back to the hotel when you are next in the area. Kind Regards,

4 out of 5

Posted by on 19 Mar 2019

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Comment from Hotel Management

3 Apr 2019 by Sandra

Hi, Thank you for taking the time to review us! We look forward to welcoming you back to the hotel when you are next in the area. Kind Regards,

5 out of 5

Posted by on 3 Mar 2019

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Comment from Hotel Management

3 Apr 2019 by Sandra

Hi, Thank you for taking the time to review us and the lovely feedback! We look forward to welcoming you back to the hotel when you are next in the area. Kind Regards,

5 out of 5

Posted by on 20 Feb 2019

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Comment from Hotel Management

3 Apr 2019 by Sandra

Hi, Thank you for taking the time to review us and the lovely feedback! We look forward to welcoming you back to the hotel when you are next in the area. Kind Regards,

2 out of 5
Room was dusty and there was a hair on the toilet when we arrived. I could feel every single spring in the mattress, as though there was no padding at all. The leisure club and public areas were good but the rooms and corridors are very much in need of an update

Posted by on 1 Jan 2019

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Comment from Hotel Management

18 Jan 2019 by Sandra

Thank you for the feedback. I am really disappointed to see that you did not enjoy your stay with us. Please take my apologies for the inconvenience caused during your stay. We are currently in the process of making new updates to the hotel and are always looking to improve our guest’s satisfaction when staying with us. Once again please take my apologies. Kind Regards

5 out of 5
Very welcoming comfortable hotel. Would stay again.

Posted by , from Essex uk on 4 Nov 2018

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Comment from Hotel Management

6 Nov 2018 by B Endley

Hi Elaine, Thank you for the review, I am delighted to see that you enjoyed your stay with us. Thank you for the excellent feedback and score. We look forward to seeing you again. Kind Regards The Arden Hotel

4 out of 5
I only used the place to sleep really so didn't really do much looking around. I like to have a bit of light in my room but unfortunately I had the option of either leaving curtains open and let people see me or leave a light on! Either way it was a nice experience and enjoyed my stay, it isn't too far from the train station or the NEC which is great and price seemed pretty good! If you don't want to eat breakfast there, you do have the option to go down the road to the petrol station where there is a Greggs, Subway Starbucks (self serving) and Spar! Staff are very friendly and helpful as well!

Posted by , from London on 20 Aug 2018

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Comment from Hotel Management

21 Aug 2018 by Alex

Hi Anton, Thank you for taking your time to share your feedback from your recent stay with us. We look forward to welcoming you back the hotel in the near future. Kind Regards, Alex

4 out of 5

Nice hotel but it was very hot room

Pros: free car park
Cons: install air condition
Location: resort mall and casino
Nice hotel close to airport , but not noisy. Car park near full. We were lucky to find space. Some rooms close to main road. So, please try to choose not that side.

Posted by , from London, UK on 8 Aug 2018

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Comment from Hotel Management

13 Aug 2018 by Matt

Hi, Thank you for taking your time to leave us a review, I was happy to see you enjoyed your stay with us and appreciate your comments. We do have air conditioning in our superior rooms only at the moment, but i will pass on your comments to the management team. Kind regards, Matt

3 out of 5
As is quite common, there were too few electrical sockets; in fact only two. If you want to use the kettle, watch T.V. and use your laptop, take an adaptor.

Posted by on 31 Mar 2018

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Comment from Hotel Management

31 Mar 2018 by B Endley

Hi There, Thank you for the review, we really appreciate all the feedback we have received off yourself. The Arden Team hopes to see you soon. Kind Regards Brittany Endley

3 out of 5

It's looking tired

Pros: Breakfast and dinner
Cons: Update the bedrooms
Location: Close to nec
Mouldy shower, uncomfortable beds, dirty seats on both chairs, stained carpets, only half the trouser left might as well have taken it out

Posted by , from Hertfordshire on 26 Feb 2018

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Comment from Hotel Management

1 Mar 2018 by Brittany Endley

Hi Jan, Thank you for writing us a review we really all the feedback we have received off yourself. Please take my apologies in regards to your room, I can assure you this is not the usual standard that we pride ourselves in at The Arden. I have raised your concerns with our Maintenance Team who will investigate further. Once again please take my apologies for any inconvenience caused to your stay. The Arden Team hopes to see you soon. Kind Regards Brittany Endley

Property Features

The Arden Hotel & Leisure Club offers its guests an indoor pool, a kid's pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. A fitness centre, a rooftop terrace, and an arcade/games room are also featured at the family-friendly The Arden Hotel & Leisure Club. Free self parking is available. Smoking is allowed in designated areas at this 3-star Solihull hotel.

  • 216 guestrooms or units
  • 3 levels
  • Built in 1965
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Arcade/game room
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Birmingham (BHX) (3.7 km / 2.3 mi)
  • Train station: Birmingham International Station (3.4 km / 2.1 mi)
  • Parking: Free self parking

Room Amenities

The Arden Hotel & Leisure Club offers 216 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include a bath and shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Films for purchase
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Burgundy Restaurant – This restaurant only serves dinner.Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at 3:00 AM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: GBP 15.00 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 10.00 per person (approximately)
  • Pet fee: GBP 15.00 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: GBP 60.00 (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arden Hotel Leisure Club Solihull
  • Arden Hotel Leisure Club
  • Arden Leisure Club Solihull
  • Arden Leisure Club

You should know

  • The total price shown includes a resort fee.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.