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Ibis Birmingham New Street Station Hotel

2.5-star property
21 Ladywell Walk Arcadian Centre, Birmingham, England 020 3788 4841
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3.7 out of 5
Good!
See all 11 ebookers Reviews

"Well located. Pleasant staff. Room was clean & tidy. There is a car park in the basement. It has an extremely tight entrance. " More

By a verified traveller on Sun 16 Jul 2023

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Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£36* Per night/room 6 May - 7 May

Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the breakfast at Ibis Birmingham New Street Station Hotel. During your stay, you're just a quick walk from O2 Academy Birmingham. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, 7 meeting rooms and a conference centre
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of O2 Academy Birmingham and Bullring Shopping Centre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Ibis Birmingham New Street Station Hotel ratings based on 11 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Ibis Birmingham New Street Station Hotel

Everyone (7) Couples (1) Family (2)
5 out of 5
Well located. Pleasant staff. Room was clean & tidy. There is a car park in the basement. It has an extremely tight entrance.

Posted by on 16 Jul 2023

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Comment from Hotel Management

19 Jul 2023 by Dayana Kancheva

Dear David,We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dayana KanchevaAssistant General Manager

4 out of 5
Great stay at a great price. Everything we needed in a central location. less than 5 minute walk to grand central and the bullring. The only thing that would have improved the stay would have been to have plug points next to the beds to charge phones.

Posted by on 24 Jan 2022

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Comment from Hotel Management

25 Jan 2022 by Dayana Kancheva

Dear EMMA, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Assistant General Manager

5 out of 5

Posted by on 7 Feb 2020

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5 out of 5

Posted by on 14 Aug 2019

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1 out of 5
Felt like being on a boat the room was that small. Don’t be fooled by the recently refurbished reception area. The rooms are tiny and very basic, genuinely hard to turn around in the bathroom without hitting something it’s that small. Also overpriced for what you get.

Posted by on 21 Nov 2018

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3 out of 5

rip offs!!

was charged 12 pound for parking even tho it's a mobility car and was permitted to park there!! went to the bar for a drink before goin out was charge for 2 half of coke at 2 pound a go when I had a dash with a double jack Daniels! resulting in me paying 10.40 for 1 drink! all this was by one member of staff who had seriously bad attitude when questioned about it! never recived my money back and made a complaint to the phone complaints line! its not the money it's the principle! how many more people is this man ripping off!!

Posted by , from sheffield on 22 May 2018

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4 out of 5

Great location

Travelled in via train (BNS) less than a 5 minute walk to the hotel. I do a lot of travelling and staff at this hotel where some of the best I've ever encountered, very professional, friendly, informative and made us feel very welcome. Frontage and reception was well presented, clean and well organised. We were on the 2nd floor, room (207) quite basic in decor and very small bathroom but for one night stay, decent shower, tv, kettle tea/coffee, hair dryer, comfy bed. Word of warning! Room had an interconnecting door (locked) but could hear everything in next room, YES! Everything!! We were heading for a show at Hippodrome theatre (1 minute walk) bars, restaurants, shops all located nearby. We didn't eat at the hotel but menu had a good selection and seemed reasonably priced. Check out was noon but hotel will securely hold your luggage at no extra charge, so, like us, grab some lunch and shops until our evening train arrived. Overall, I'd recommend this hotel, great staff and for price and location.

Posted by , from Shropshire on 13 May 2018

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4 out of 5

Close to station, good for short stays.

Pros: Close to centre and station
A second stay at this hotel. Short (6-7 min) walk from station. Staff pleasant and polite. Room comfortable, air conditioned. Good choice of tv channels, incl a few foreign language. WiFi free (non secure network), but sometimes congested, so can be slow. Did not take breakfast option, but appeared popular.

Posted by , from kent, uk on 19 Mar 2018

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5 out of 5
Kann ich nur empfehlen

Posted by on 3 Dec 2023

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3 out of 5

Posted by on 25 Oct 2023

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About the Ibis Birmingham New Street Station Hotel

Location 21 Ladywell Walk Arcadian Centre, Birmingham, England B5 4ST

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. 7 meeting rooms and coworking spaces are available. WiFi is free in public spaces. Ibis Birmingham New Street Station Hotel also features laundry facilities, dry cleaning/laundry services, and a front desk safe. Parking is available for a fee. This Birmingham hotel is smoke free.

  • 159 guestrooms or units
  • 4 levels
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Pool or billiards table
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Birmingham Moor Street Station (0.8 km / 0.5 mi)
  • Metro station: Grand Central Tram Stop (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis Birmingham New Street Station Hotel offers 159 accommodations with coffee/tea makers and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include fans and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • HD television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control (heating)
  • Fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.

Ibis Birmingham New Street Station Hotel has a restaurant on site.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to make the booking will be requested at check-in and a GBP0.01 authorization will be placed for identification purposes.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.00 per person
  • Covered self-parking fee: GBP 15 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ibis Birmingham New Street
  • Ibis New
  • Ibis New Hotel Birmingham Centre Street
  • Ibis Birmingham Centre New Street Hotel
  • Ibis Birmingham City Centre Hotel Birmingham
  • Ibis New Street Hotel
  • Ibis New Street
  • Ibis Birmingham New Street Station Hotel Hotel
  • Ibis Birmingham New Street Station Hotel Birmingham
  • Ibis Birmingham New Street Station Hotel Hotel Birmingham

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.