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Ibis Birmingham New Street Station Hotel

2.5-star property
21 Ladywell Walk Arcadian Centre, Birmingham, England 020 3788 4841
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3.6 out of 5
Good!
See all 9 Ebookers Reviews

"was charged 12 pound for parking even tho it's a mobility car and was permitted to park there!! went to the bar for a drink before goin out was ch ... " More

By a verified traveller on Tue 22 May 2018

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Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Ibis Birmingham New Street Station Hotel's great location. During your stay, you're just a quick walk from Bullring Shopping Centre. Features include free WiFi in public areas, plus a restaurant and a bar. This 2.5-star hotel has 159 rooms over 4 floors. Each room includes amenities such as free WiFi and a TV.

  • All rooms offer TVs, coffee/tea makers and phones
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front-desk safe, 7 meeting rooms and a conference centre
  • Guests have great things to say about the area's walkability and the proximity to shopping
  • Within a 15-minute walk of Bullring Shopping Centre and International Convention Centre (ICC)
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Ibis Birmingham New Street Station Hotel ratings based on 9 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ibis Birmingham New Street Station Hotel

Everyone (7) Family (1)
5 out of 5

Posted by on 7 Feb 2020

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5 out of 5

Posted by on 14 Aug 2019

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1 out of 5
Felt like being on a boat the room was that small. Don’t be fooled by the recently refurbished reception area. The rooms are tiny and very basic, genuinely hard to turn around in the bathroom without hitting something it’s that small. Also overpriced for what you get.

Posted by on 21 Nov 2018

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3 out of 5

rip offs!!

was charged 12 pound for parking even tho it's a mobility car and was permitted to park there!! went to the bar for a drink before goin out was charge for 2 half of coke at 2 pound a go when I had a dash with a double jack Daniels! resulting in me paying 10.40 for 1 drink! all this was by one member of staff who had seriously bad attitude when questioned about it! never recived my money back and made a complaint to the phone complaints line! its not the money it's the principle! how many more people is this man ripping off!!

Posted by , from sheffield on 22 May 2018

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4 out of 5

Great location

Travelled in via train (BNS) less than a 5 minute walk to the hotel. I do a lot of travelling and staff at this hotel where some of the best I've ever encountered, very professional, friendly, informative and made us feel very welcome. Frontage and reception was well presented, clean and well organised. We were on the 2nd floor, room (207) quite basic in decor and very small bathroom but for one night stay, decent shower, tv, kettle tea/coffee, hair dryer, comfy bed. Word of warning! Room had an interconnecting door (locked) but could hear everything in next room, YES! Everything!! We were heading for a show at Hippodrome theatre (1 minute walk) bars, restaurants, shops all located nearby. We didn't eat at the hotel but menu had a good selection and seemed reasonably priced. Check out was noon but hotel will securely hold your luggage at no extra charge, so, like us, grab some lunch and shops until our evening train arrived. Overall, I'd recommend this hotel, great staff and for price and location.

Posted by , from Shropshire on 13 May 2018

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4 out of 5

Close to station, good for short stays.

Pros: Close to centre and station
A second stay at this hotel. Short (6-7 min) walk from station. Staff pleasant and polite. Room comfortable, air conditioned. Good choice of tv channels, incl a few foreign language. WiFi free (non secure network), but sometimes congested, so can be slow. Did not take breakfast option, but appeared popular.

Posted by , from kent, uk on 19 Mar 2018

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4 out of 5
Staff very very helpful and will stay again but in a different room

Posted by , from forest of dean on 29 Jun 2017

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4 out of 5

Nice, clean hotel. Great for shopping.

Pros: Staff, room, breakfast, bar, location.
Cons: Nothing really. I can't fault it.
Location: 5 minutes walk from the Bull Ring and New Street/Grand Central station. Great for entertainment and shopping.
Friendly staff, nice clean room, plenty of hot water, lovely little bar, brilliant buffet-style breakfast. 5 minutes walk from the Bull Ring, New Street Station/Grand Central. I would stay here again.

Posted by , from Northants on 24 Nov 2016

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2 out of 5
Gefallen hat mir nur ihr Personal an Empfang . Die Zimmer sehr eng , man kann sich nicht bewegen. Kein Platz für Gepäck hinzustellen. In Web seit sieht es gut aus Aner die Zimmer sind nicht so wie auf dem Bild . Das Essen ist ätzend. Mir würde immer schlecht. Wir waren 5 Tage lang dort die Zimmer würden oberflächlich gemacht Betten würden nicht richtig gemacht , staubsaugen die nicht. Und die Putzfrauen brauchen richtig lang . Wir sind 9uhr oder 10uhr raus gegangen und mal 12 oder 13 Uhr gekommen die Zimmer waren so wie wir gelassen haben. Wir waren nicht zufrieden

Posted by , from Schweiz on 2 Nov 2019

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Comment from Hotel Management

20 Nov 2019 by Paula

Thank you for taking the time to leave your feedback, I apologise that your stay did not live up to your expectations. Please contact our 24h reception in the future, they will be able to assist you and fix the issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

About the Ibis Birmingham New Street Station Hotel

Location 21 Ladywell Walk Arcadian Centre, Birmingham, England B5 4ST

Renovations + Closures

This property is closed from 9 January 2020 to 16 May 2020 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 7 meeting rooms available. The business-friendly Ibis Birmingham New Street Station Hotel also features laundry facilities, dry cleaning/laundry services, and a safe deposit box at the front desk. Parking is available for a fee. This Birmingham hotel is smoke free.

  • 159 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Birmingham Airport (BHX) (15.2 km / 9.4 mi)
  • Train station: Birmingham Moor Street Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis Birmingham New Street Station Hotel offers 159 forms of accommodation with coffee/tea makers and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include fans and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • HD television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to noon.

Ibis Birmingham New Street Station Hotel has a restaurant on site.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to make the booking will be requested at check-in and a GBP0.01 authorization will be placed for identification purposes.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Maximum 1 per room
  • Pets cannot be left unattended
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 6.95 per person (approximately)
  • Covered self-parking fee: GBP 15 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ibis Birmingham New Street
  • Ibis New
  • Ibis New Hotel Birmingham Centre Street
  • Ibis Birmingham Centre New Street Hotel
  • Ibis Birmingham City Centre Hotel Birmingham
  • Ibis New Street Hotel
  • Ibis New Street
  • Ibis Birmingham New Street Station Hotel Hotel
  • Ibis Birmingham New Street Station Hotel Birmingham
  • Ibis Birmingham New Street Station Hotel Hotel Birmingham

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.