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Ibis Birmingham New Street Station Hotel

2.5-star property
21 Ladywell Walk Arcadian Centre, Birmingham, England 020 3788 4841
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3.6 out of 5
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See all 9 Ebookers Reviews

"was charged 12 pound for parking even tho it's a mobility car and was permitted to park there!! went to the bar for a drink before goin out was ch ... " More

By a verified traveller on Tue 22 May 2018

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Hotel Description

Our customers tell us they can't get enough of Ibis Birmingham New Street Station Hotel's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Bullring Shopping Centre. Features include free WiFi in public areas, plus a restaurant and a bar. This 2.5-star hotel has 159 rooms over 4 floors. Each room includes amenities such as free WiFi and a TV.

  • All rooms offer TVs, coffee/tea makers and fans
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front-desk safe and meeting rooms
  • Guests have great things to say about the location and the proximity to shopping
  • Steps from Chinese Quarter and Birmingham Hippodrome
  • Pets welcome for a fee

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£38* Per night/room 8 Mar - 9 Mar

Standard Twin Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Ibis Birmingham New Street Station Hotel ratings based on 9 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ibis Birmingham New Street Station Hotel

Everyone (7) Family (1)
5 out of 5

Posted by on 7 Feb 2020

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5 out of 5

Posted by on 14 Aug 2019

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1 out of 5
Felt like being on a boat the room was that small. Don’t be fooled by the recently refurbished reception area. The rooms are tiny and very basic, genuinely hard to turn around in the bathroom without hitting something it’s that small. Also overpriced for what you get.

Posted by on 21 Nov 2018

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3 out of 5

rip offs!!

was charged 12 pound for parking even tho it's a mobility car and was permitted to park there!! went to the bar for a drink before goin out was charge for 2 half of coke at 2 pound a go when I had a dash with a double jack Daniels! resulting in me paying 10.40 for 1 drink! all this was by one member of staff who had seriously bad attitude when questioned about it! never recived my money back and made a complaint to the phone complaints line! its not the money it's the principle! how many more people is this man ripping off!!

Posted by , from sheffield on 22 May 2018

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4 out of 5

Great location

Travelled in via train (BNS) less than a 5 minute walk to the hotel. I do a lot of travelling and staff at this hotel where some of the best I've ever encountered, very professional, friendly, informative and made us feel very welcome. Frontage and reception was well presented, clean and well organised. We were on the 2nd floor, room (207) quite basic in decor and very small bathroom but for one night stay, decent shower, tv, kettle tea/coffee, hair dryer, comfy bed. Word of warning! Room had an interconnecting door (locked) but could hear everything in next room, YES! Everything!! We were heading for a show at Hippodrome theatre (1 minute walk) bars, restaurants, shops all located nearby. We didn't eat at the hotel but menu had a good selection and seemed reasonably priced. Check out was noon but hotel will securely hold your luggage at no extra charge, so, like us, grab some lunch and shops until our evening train arrived. Overall, I'd recommend this hotel, great staff and for price and location.

Posted by , from Shropshire on 13 May 2018

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4 out of 5

Close to station, good for short stays.

Pros: Close to centre and station
A second stay at this hotel. Short (6-7 min) walk from station. Staff pleasant and polite. Room comfortable, air conditioned. Good choice of tv channels, incl a few foreign language. WiFi free (non secure network), but sometimes congested, so can be slow. Did not take breakfast option, but appeared popular.

Posted by , from kent, uk on 19 Mar 2018

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4 out of 5
Staff very very helpful and will stay again but in a different room

Posted by , from forest of dean on 29 Jun 2017

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4 out of 5

Nice, clean hotel. Great for shopping.

Pros: Staff, room, breakfast, bar, location.
Cons: Nothing really. I can't fault it.
Location: 5 minutes walk from the Bull Ring and New Street/Grand Central station. Great for entertainment and shopping.
Friendly staff, nice clean room, plenty of hot water, lovely little bar, brilliant buffet-style breakfast. 5 minutes walk from the Bull Ring, New Street Station/Grand Central. I would stay here again.

Posted by , from Northants on 24 Nov 2016

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2 out of 5
Gefallen hat mir nur ihr Personal an Empfang . Die Zimmer sehr eng , man kann sich nicht bewegen. Kein Platz für Gepäck hinzustellen. In Web seit sieht es gut aus Aner die Zimmer sind nicht so wie auf dem Bild . Das Essen ist ätzend. Mir würde immer schlecht. Wir waren 5 Tage lang dort die Zimmer würden oberflächlich gemacht Betten würden nicht richtig gemacht , staubsaugen die nicht. Und die Putzfrauen brauchen richtig lang . Wir sind 9uhr oder 10uhr raus gegangen und mal 12 oder 13 Uhr gekommen die Zimmer waren so wie wir gelassen haben. Wir waren nicht zufrieden

Posted by , from Schweiz on 2 Nov 2019

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Comment from Hotel Management

20 Nov 2019 by Paula

Thank you for taking the time to leave your feedback, I apologise that your stay did not live up to your expectations. Please contact our 24h reception in the future, they will be able to assist you and fix the issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

About the Ibis Birmingham New Street Station Hotel

Location 21 Ladywell Walk Arcadian Centre, Birmingham, England B5 4ST

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The business-friendly Ibis Birmingham New Street Station Hotel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. This Birmingham hotel is smoke free.

  • 159 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Birmingham (BHX) (15.2 km / 9.4 mi)
  • Train station: Birmingham Bordesley Station (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis Birmingham New Street Station Hotel offers 159 forms of accommodation with a safe and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

  • HD television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Ibis Birmingham New Street Station Hotel has a restaurant on site.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation.

The credit card used to make the booking will be requested at check-in and a GBP0.01 authorization will be placed for identification purposes. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property does not have a front desk. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets: GBP 10 per pet, per night
  • Maximum 1 per room

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 8.95 per person (approximately)
  • Self-parking fee: GBP 10 per night
  • Pet fee: GBP 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ibis Birmingham New Street
  • Ibis New
  • Ibis New Hotel Birmingham Centre Street
  • Ibis Birmingham Centre New Street Hotel
  • Ibis Birmingham City Centre Hotel Birmingham
  • Ibis New Street Hotel
  • Ibis New Street
  • Ibis Birmingham New Street Station Hotel Hotel
  • Ibis Birmingham New Street Station Hotel Birmingham
  • Ibis Birmingham New Street Station Hotel Hotel Birmingham

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.