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4.3 out of 5

"Location excellent. Service very good. Would definitely stay here again " More

By a verified traveller on Thu 28 Feb 2019

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£66* Per night/room 1 Jun - 2 Jun

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 3 Bedrooms, Business Lounge Access, Tower

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Executive Suite, 1 Bedroom, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence ratings based on 13 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence

Everyone (10) Couples (1) Family (2)
4 out of 5
Location excellent. Service very good. Would definitely stay here again

Posted by on 28 Feb 2019

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Comment from Hotel Management

30 Mar 2019 by Abdelilah

Dear Valued Guest Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your feedback and we are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Christina Assmann Front Office & Guest Experience Manager

4 out of 5

Good hotel close to marina.

Pros: Staff
Cons: Room could have been cleaner always had clean towels but don't think it was cleaned as well as other hotels visited but it wasn't dirty.
Location: Gd location 10 min walk to marina
Good hotel in close proximity to marina. Friendly staff, nice pool area and spa. Happy hour daily very good value.

Posted by , from essex on 15 Jan 2017

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Comment from Hotel Management

5 Feb 2017 by Jan Seelen

Dear Lorraine Thank you for your review I am glad that you had a great time with us and you enjoyed everything! Our location is indeed perfect, if Business is in the area, and our connection to the Metro also makes it very convenient for our guests. We hope to have the pleasure of welcoming you back. Warm Regards, Jan Seelen

5 out of 5
very friendly, very clean and the room was perfect for me

Posted by on 10 Apr 2024

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Comment from Hotel Management

18 Apr 2024 by Abdelilah

Dear Susanne,Thank you for your feedback on Hotels.com following your recent experience at Pullman Jumeirah Lakes Towers.I truly appreciate you taking the time to rate us and thank you for your thoughtful feedback.We have shared your feedback with the rest of the team and we hope to have the pleasure of welcoming you back soon.Yours sincerely,The Hotel Management

5 out of 5

Posted by on 5 Sep 2023

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Comment from Hotel Management

31 Oct 2023 by Abdelilah

Dear Mathias,I am delighted to read that you enjoyed your stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on Hotels.com.I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers.With kind regards,Hotel Management

4 out of 5
-nettes Personal -zimmer war für das kleinste, ziemlich gross -leider wenige TV-Sender -leider viel zu wenig liegestühle!

Posted by on 17 Apr 2022

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Comment from Hotel Management

25 Apr 2022 by Abdelilah

Dear Vanessa, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Abdelilah Ait Ahmad Front Office Manager

4 out of 5
Hyvällä sijainnilla oleva hotelli. Taksin sai helposti pihalta ja metrolle oli lyhyt matka. Hotellin henkilökunta on erittäin ystävällistä ja auttavat mielellään. Mukava uima-allas alue kattotasanteella josta löytyi aina aurinkotuoli. Aamiainen oli mukava, monipuolinen ja maukas, sekavat käytännöt juomien (kahvi, mehut) tarjoiluista aiheuttivat hiukan hämmennystä. Huoneen sänky oli todella hyvä. Myös executive lounge oli loistava ja siellä nautitut pikkusuolaiset olivat erittäin maistuvia. Loungessa piti olla tietääkseni koko päivän pikkusuolaista tarjolla, mutta niitä olikin vain klo.15.00 jälkeen. Miinuspuolina mielestäni hotellissa on se että, yleinen taso muihin Pullman hotelleihin verrattuna on hiukan alhaisempi. Huoneessamme piti olla Bose kaijutin musiikin kuunteluun, mistä vielä erikseen mainittiin, mutta kaijutin loisti poissaolollaan, tämä ei kuitenkaan haitannut meitä niin että olisimme kysyneet asiasta. Harmittavaa on myös että hotellissa ei ollut minkäänlaista ulko-terassia mihin olisi saanut mennä illalla 11v lapsen kanssa, hotellilta tuli lähteä muualle mikäli halusi ulkona istuskella ja kahvitella illalla. Kohdallemme sattui kovin sateisia päiviä ja yksi yö ikkunoista tuli sadevedet sisälle huoneeseen. Muuten hotelli oli meidän tarpeisiin sopiva ja vietimme mukavan loman täällä.

Posted by on 13 Jan 2020

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Comment from Hotel Management

16 Jan 2020 by Christina

Dear valued Guest, Thank you for taking your time to review your experience in such detail. We are please to see that you had an overall good experience but also appreciate your constructive feedback which we will act upon accordingly. It is only through our guests feedback that we are able to continuously improve our services. We hope that should your travels bring you back to Dubai we will be your hotel of choice and meanwhile remain at your service. Warm regards Christina Assmann Front Office & Guest Experience Manager

4 out of 5

Posted by on 13 Nov 2019

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Comment from Hotel Management

14 Nov 2019 by Christina

Dear valued Guest, Thank you for your feedback regarding your recent stay with us. We are please to see that you had a good experience and hope to welcome you back again soon. Kind regards Christina Assmann Front Office & Guest Experience Manager

5 out of 5
L'accueil est parfait le. Personnel est très accueillant hôtel bien situé à 15 min à pied de la. Marina. Ps le. Manager Abdelilah est au top

Posted by on 6 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Abdelilah

Cher Client Nous vous remercions de partager votre expérience suite à votre séjour au Pullman Dubai Jumeirah Lakes Tower. C’est avec un grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs. Bien Cordialement, Christina Assmann Front Office & Guest Experience Manager

4 out of 5

Posted by on 22 Mar 2019

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Comment from Hotel Management

2 Apr 2019 by Christina

Dear valued Guest, Thank you for choosing to stay at the Pullman Dubai Jumeirah Lakes Towers. We appreciate the time you have taken to rate your experience with us and hope to welcome you back again, should your travels bring you back to Dubai. Kind regards Christina Assmann Front Office & Guest Experience Manager

5 out of 5
Hyvä ja siisti hotelli, lähellä metroasemaa. Voin tulla uudelleen

Posted by on 10 Mar 2019

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Comment from Hotel Management

10 Mar 2019 by Christina

Dear valued Guest, Thank you for your kind feedback. We are pleased to see that you enjoyed your stay and look forward to hosting you as our guest on your next visit to Dubai. Kind regards Christina Assmann Front Office & Guest Experience Manager

About the Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence

Location Jumeirah Lakes Towers Cluster T, Dubai,

Property Features

  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Food & Drink

Late-night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Per local law, all guests staying at the hotel must present a valid original passport, Emirates ID (for UAE residents).

Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. Contactless check-in and contactless check-out are available.

  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Hotel Names

  • Pullman Dubai Jumeirah Lakes Towers Hotel
  • Pullman Jumeirah Lakes Towers Hotel
  • Pullman Dubai Jumeirah Lakes Towers
  • Pullman Jumeirah Lakes Towers
  • Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence Hotel
  • Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence Dubai

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.