"Its clean and friendly staff, the check in counter (Mustafa) was very helpfull and welcoming. I have been to this hotel for the 4th time and just wond ... " More
9 Dec 2019 by DArel
Dear Valued Guest, Thank you for taking the time to rate us. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
18 Jun 2019 by EVanDijk
Dear Valued Guest, Thank you for sharing your detailed feedback. I am glad to read that you are our regular guest in the hotel. Thank you for the trust and loyalty. My sincere apologies should you feel not recognized being our loyal guest. Please allow me to check on this further to action accordingly. We will check as well on the other concerns you have raised like the room air-conditioning system, food choices, furniture upgrading and delivery of advance information relevant to the stay of all our guests. Rest assured that concerned departments will be notified to put proper action. Thank you for bringing all these matters to our attention. We hope that you will give us another chance to be of service to you again. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
4 Mar 2018 by EVanDijk
Dear Valued Guest, Thank you for the very positive comments. We are glad that you are happy with our hotel's location and the welcoming attitude of our colleagues. We will for sure pass on your message to Mustafa who will be as well happy to receiving the same. We look forward to your next comeback in the hotel. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
25 Nov 2021 by EDemircan
Dear Mr. Henri, Thank you for rating us about your experience at the Swissôtel Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Eren Demircan Assistant Front Office Manager
5 Jun 2021 by Eren Demircan
Dear Valued Guest, Thank you for rating us perfect. We are happy to learning your satisfaction. Thank you for staying in our hotel. Look forward to seeing you again. Best Regards, Eren Demircan Assistant Front Office Manager
9 Dec 2019 by DArel
Dear Valued Guest, Thank you for taking the time to rate us. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
