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"Lovely swimming pool & spa shame there was no hot tub. Cooked breakfast very poor! " More

By a verified traveller on Wed 12 Feb 2020

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Hotel Description

Our customers tell us they can't get enough of Macdonald Inchyra Hotel & Spa's central location. During your stay, you'll be close to The Helix. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 1960, this 4-star hotel has 98 rooms over 3 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer 24-hour room service, flat-screen TVs and coffee/tea makers
  • Free WiFi
  • Enjoy local cuisine while dining at The Scottish Steak Club
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Treat yourself to body scrubs, manicures and pedicures or body treatments at Vital Health and Wellbein
  • Amenities include free newspapers in reception, a front-desk safe and meeting rooms
  • On-site recreation includes tennis courts, a health club and a steam room
  • Guests speak favourably about the pool and the helpful staff
  • Just a 5-minute drive from Muiravonside Country Park and 6 minutes from West Lothian Golf Club

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£93* Per night/room 17 Jul - 18 Jul

Double Room (Classic Logde)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Room (Adapted Twin)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Room (Family 3)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Classic Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Twin Room (Feature)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Macdonald Inchyra Hotel & Spa ratings based on 16 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Macdonald Inchyra Hotel & Spa

Everyone (2) Couples (7) Family (5) Friends (1)
4 out of 5
Lovely swimming pool & spa shame there was no hot tub. Cooked breakfast very poor!

Posted by on 12 Feb 2020

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Comment from Hotel Management

12 Feb 2020 by gm

Dear Guest, Thank you for choosing to visit with us recently and for taking the time to pass on your review. Great to see you enjoyed the swimming pool and spa. Apologies that you found the breakfast to be poor, I have passed on your feedback to our chef to review with the team on duty. Thanks again and we look forward to welcoming you back again soon. Kind regards, Brett

2 out of 5
staff were all great and the hotels itself was lovely, the bed in room 209 was one of the worst I've ever slept in and as this is basically what you're paying for it did ruin part of the experience .

Posted by on 6 Jan 2020

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Comment from Hotel Management

7 Jan 2020 by gm

Thanks for choosing to stay with us recently and for taking the time to let us have your feedback. It was fantastic to note that all the team were great and you enjoyed the overall hotel. I will ensure the rooms manager checks the bed in that room. Thanks again and we of course look forward to welcoming you back soon. Kind regards, Brett

5 out of 5
Would recommend this hotel as excellent and breakfast is also very good.

Posted by on 28 Nov 2019

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Comment from Hotel Management

3 Dec 2019 by Brett GM

Thanks for choosing to visit us recently and for taking the time to pass on your feedback. It was fantastic to see you enjoyed your visit and we look forward to welcoming you back again soon. Kind regards,

3 out of 5

Posted by on 2 Sep 2019

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Comment from Hotel Management

16 Sep 2019 by Brett GM

Dear guest, Thank you for choosing to stay with us and for taking the time to post your 3/5 rating, we look forward to being able to welcome you back in the future. Kind regards, Brett

5 out of 5

Posted by on 23 Feb 2019

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Comment from Hotel Management

5 Apr 2019 by Brett GM

Thank you for choosing to stay with us and for the 5/5 rating, it is greatly appreciated. We look forward to welcoming you back to the hotel again soon. Kind regards, Brett

3 out of 5

over priced

Good hotel with good pool and spa facilities. The room we booked for 3 girls sharing had a double and one small added bed. The detail of our booking stated the room would have twin beds and a double ,when I asked about this as the reception staff told us that no such arrangement was an option in the hotel. We then had to ask for an extra set of towels, cup glass and robe which took 2 trips from the staff to deliver to use. The room and faculties were but over priced as no breakfast was included.

Posted by on 15 Sep 2015

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4 out of 5

lovely family weekend

We had a lovely weekend everything was great until it came to breakfast, myself and my mum are both gluten free and there was not much choice for us. They didn't even have gluten free bread which I feel is ridiculous as it can be kept in the freezer. we had been to the hotel last year and they were great with our diet which was the reason we wanted to come again. Staff were great, swimming pool was a big hit and our room was lovely,

Posted by on 29 Jul 2015

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4 out of 5

Christmas Stopover

Stayed 4 nights from Christmas Eve. Very nice rooms and staff were very friendly. Nice touch of a Christmas stocking left outside our room on Christmas morning. The location was perfect for us because we were visiting family living nearby, but if you have never visited before you may be taken aback by the proximity of the Grangemouth petrochemical complex about a mile away. Our only complaint is that we booked 3 months in advance at around £110 per night for B&B and we were rather disappointed to find that prices had dropped to almost half 2 weeks before our visit.

Posted by on 30 Dec 2014

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2 out of 5

wedding

I never got a starter at the wedding due to a kitchen mix up! Ordered breakfast following morning, toast and tea failed to arrive and the poached egg was freezing, no one about to complain! very disappointing!

Posted by on 3 Sep 2013

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3 out of 5

great family rooms but staff could be better

We arrived and unfortunately were told although we booked bed and breakfast it was room only. I had a confirmation from the internet site I booked it with and it was definitely bed and breakfast. The hotel blamed the fact I had gone through a third party and said they needed time to investigate, but eventually offered "complimentary" breakfast as the issue was not my error. However the message had clearly not been passed to the restaurant the next morning as I was asked to pay for breakfast! We had dinner in the bar the night before and it was very good. However they brought the wrong drink for my husband and then added it to the bill. Overall the hotel is nice but needs to improve on service and not take bookings from 3rd parties if there is going to be a fuss accepting their booking confirmation

Posted by on 14 Aug 2013

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About the Macdonald Inchyra Hotel & Spa

Location Grange Road, Falkirk, Scotland FK2 0YB

Renovations + Closures

This property is closed from 23 March 2020 to 14 July 2020 (dates subject to change).

Property Features

Macdonald Inchyra Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A hot tub, a sauna, and spa services are also featured at the business-friendly Macdonald Inchyra Hotel & Spa. This 4-star Falkirk hotel is smoke free.

  • 98 guestrooms or units
  • 3 levels
  • Built in 1960
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Edinburgh (EDI) (27.5 km / 17.1 mi)
  • Train station: Falkirk Polmont Station (2 km / 1.2 mi)

Room Amenities

Macdonald Inchyra Hotel & Spa offers 98 forms of accommodation with complimentary bottles of water and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 9:30 AM.

The Scottish Steak Club – This restaurant specialises in local cuisine and serves lunch, dinner and light fare.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Vital Health and Wellbein. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Gap period enforced between guests' stays 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 18.00 for adults and GBP 12.50 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Inchyra
  • Inchyra Hotel
  • Inchyra Macdonald
  • Inchyra Macdonald Hotel
  • Macdonald Hotel Inchyra
  • Macdonald Inchyra
  • Macdonald Inchyra Falkirk
  • Macdonald Inchyra Hotel
  • Macdonald Inchyra Hotel Falkirk
  • Macdonald Inchyra & Falkirk
  • Macdonald Inchyra Hotel & Spa Hotel
  • Macdonald Inchyra Hotel & Spa Falkirk
  • Macdonald Inchyra Hotel & Spa Hotel Falkirk

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.