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"Just okay ,central,staff grumpy , would I stay again -Nob " More

By a verified traveller on Mon 31 Aug 2020

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Room (Penta Plus)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Standard Room (Penta)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room (penta PlayerPad)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Pentahotel Inverness's good location gets good marks from our customers. During your stay, you're just a quick walk from Inverness Castle. Free WiFi in public areas, a restaurant and a 24-hour fitness centre are available. Built in 1970, this 4-star hotel has 90 rooms over 6 floors. Enjoy your stay with amenities like free WiFi and a pillowtop bed in each room.

  • All rooms offer pillowtop beds, flat-screen TVs and first-run films
  • Free WiFi
  • Enjoy a bite to eat at pentalounge, a brasserie that serves international cuisine
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include laundry facilities, a lift and a terrace
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the helpful staff and the location
  • Within a 10-minute walk of Inverness Museum and Art Gallery and Merkinch Local Nature Reserve
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

pentahotel Inverness ratings based on 15 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for pentahotel Inverness

Everyone (9) Couples (3) Family (1)
1 out of 5
I will never stay here again due to the fact that they have no trust in their customers. At check in, they had to call my mobile and show them that they were calling it to prove I had given them the correct mobile number. utterly appalling. I fully understand being COVID compliant, but this is utter nonsense and shows how little respect they have for people staying in their hotel.

Posted by on 16 Sep 2020

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Comment from Hotel Management

18 Sep 2020 by Team penta

Dear Guest, as a responsible hotel, we must ensure we support the Scottish Government's track and trace efforts - this is also a legal requirement for us to do so. We apologise for any inconvenience, but the health and safety of our guests and staff is our absolute priority.

3 out of 5
Just okay ,central,staff grumpy , would I stay again -Nob

Posted by , from Glasgow-City on 31 Aug 2020

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Comment from Hotel Management

1 Sep 2020 by Team penta

Dear guest, We appreciate you taking the time to review our hotel and use all feedback to continually improve our customer service and guest experience. We do hope we can welcome you back to our hotel again soon. #pentalovesyou

5 out of 5
Excellent hotel. Efficient friendly staff and lovely rainforest shower!!

Posted by on 16 Jul 2019

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Comment from Hotel Management

19 Jul 2019 by Team penta

Dear guest, We are so pleased to hear you enjoyed your stay with us and very much appreciate you taking the time to review our hotel. We are very proud of our hard working team and we continue to look for new ways to improve our service for our guests. We do look forward to welcoming you back to our hotel in the near future. See you again soon!

4 out of 5
not enough soap, shampoo or coffee supplied, otherwise good

Posted by on 28 Feb 2019

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Comment from Hotel Management

10 Mar 2019 by Team penta

Dear Guest, next time please ask for additional supplies, we will be happy to provide them!

4 out of 5

Great visit

A very nice hotel and a fab breakfast. We really enjoyed our trip and the staff were great. Hopefully well be back,

Posted by on 14 Aug 2018

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Comment from Hotel Management

15 Aug 2018 by Team penta

...and we are looking forward to welcoming you back!

5 out of 5
Very comfortable, great black out curtains and very warm room. Free bottled water. Shower was a little bit intermittant, went from hot to cold and back. But otherwise great room comfortable beds :)

Posted by , from London on 11 Apr 2018

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Comment from Hotel Management

17 Apr 2018 by Team penta

Dear Brooke, thank you for the brilliant feedback, see you again soon!

5 out of 5

Perfect for city centre

My daughter and I were very impressed with this hotel. Modern, clean, free movies, cool toiletries. Stayed in a Friday and Saturday night. No noise disturbances which is great for a city hotel. Loved it.

Posted by on 24 Feb 2017

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4 out of 5

Good location

Nice hotel. Looks like a lot of work went into the bar area which is stunning. Menu good, had the Pentacheeseburger which seemed fresh cooked and not a frozen pate. Room service is only a £3 supplement which is great. Especially when travelling alone. Rooms clean. Bathroom nice and bright. Tv typical from an LG kept switching stations and didn't respond to volume control very often. Spent two nights here for work. Nice but overpriced for what it is.

Posted by , from Ayrshire on 10 Sep 2016

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3 out of 5

broken bed but did the job

An excelent location in the city centre, very clean and modern hotel, only complaint was the middle strainer on the underside of the double bed was broken which we didnt notice till leaving, hence we didnt sleep that well(must addmit i never reported it) but apart from that a good hotel with very nice staff in an excellant location.

Posted by on 5 Jan 2012

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4 out of 5

Good hotel for a flying visit

Overall is a good hotel for it's location, close to the train station. My daughter and I came up for a wedding. We didn't get back until 1am in the morning. There was a little confusion about the second glass sliding front door to enter the hotel, as I did not realize we need the hotel card to open it. There was a staff came to open it for us, he was rightly point out the door need to be open by the hotel card key. But I was not too happy about how direct he was and not too friendly (without a smile). I have to say that all the other staffs are great and make you feel welcome. Hotel itself is clean and tidy. I will come back again, next time I will remember to use the hotel key or the sliding door.

Posted by on 5 Sep 2010

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Renovations + Closures

This property is closed from 26 February 2021 to 31 March 2021 (dates subject to change).

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness centre, a library, and a terrace are also featured at the business-friendly pentahotel Inverness. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Inverness hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 6 levels
  • Built in 1970
  • Dining venue
  • Bar or lounge
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Library
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Inverness (INV) (14 km / 8.7 mi)
  • Train station: Inverness Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pentahotel Inverness offers 90 forms of accommodation with coffee/tea makers and designer toiletries. Beds feature pillowtop mattresses. 43-inch Flat-screen televisions come with premium satellite channels, first-run films and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Pillowtop beds
  • In-room dining (late night)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • First-run films
  • Films for purchase
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.

Pentalounge – This brasserie specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Pentalounge – This bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Open 24 hours. Open daily.

Late-night fare is available from room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ski equipment rental shops nearby
  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 20 per accommodation, per stay
  • Maximum 1 per room
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and mobile payments; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts credit cards, debit cards and mobile payments. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and dinner, and also through room service. Each guest room is kept vacant for a minimum of 48 hours between bookings.

  • One child stays free
  • Credit card pre-authorisation
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Car not required
  • Long-term renters welcome
  • Staffed front desk
  • LGBTQIA friendly
  • Mobile payments
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 48 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 25 per stay (for stays between 01 January and 31 December)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 15 for adults and GBP 7.50 for children (approximately)
  • Uncovered self-parking fee: GBP 10 per night
  • Nearby parking fee: GBP 7 per day (open 24 hours)
  • Pet fee: GBP 20 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: GBP 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Encore Hotel Inverness City Centre
  • Ramada Encore Inverness City Centre
  • Pentahotel Inverness Hotel
  • Pentahotel Inverness
  • Ramada Encore Inverness Hotel Inverness
  • Pentahotel Inverness Scotland

You should know

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.