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Deluxe Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 Single Bed Maximum Occupancy 4 Max

Deluxe Single Room

Bed Count 2 Double Beds Maximum Occupancy 1 Max

Romance Villa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they enjoy Grand Palladium Colonial Resort & Spa All Inclusive's beach location. During your stay, you'll be close to Xpu-ha Beach. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. Built in 2002, this 4-star resort has 413 rooms over 3 floors. Each room includes amenities such as free WiFi and indoor hot tubs.

  • Air-conditioned rooms with indoor private hot tubs, furnished balconies and iPod docking stations
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Mexican cuisine at La Adelita, one of the property's 13 restaurants and 7 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the spa tub
  • Treat yourself to deep-tissue massages, body scrubs or manicures and pedicures at Zentropia
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, tennis courts and a fitness centre
  • Guests speak favourably about the family-friendly amenities and the beach
  • 6 minutes by car from Xpu-ha Beach and 7 minutes from Cenote Cristalino

Grand Palladium Colonial Resort & Spa All Inclusive ratings based on 1 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Grand Palladium Colonial Resort & Spa All Inclusive

Friends (1)
5 out of 5

hotel

complexe composé de 5 hôtels. en ce qui me concerne, j'étais au Riviéra, au bord de la mer dans une junior suite. tout était pafait. je vous recommande vivement cet hôtel. spa magnifique a faire impérativement la piscine d'eau de mer est un peu plus ventée mais un véritable havre de tranquillité et sauvage.

Posted by on 23 Jan 2012

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About the Grand Palladium Colonial Resort & Spa All Inclusive

Location Carretera Chetumal-Puerto Juarez, Kantenah, QROO 77710

Renovations + Closures

This property is closed from 2 May 2020 to 1 October 2020 (dates subject to change).

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Dining and beverage availability is limited at one or more venues

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Football
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Kids' club

  • Supervised activities for children between 2 and 17 years old

Entertainment

  • On-site entertainment and activities
  • On-site live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Snorkelling gear
  • Tennis lessons
  • Windsurfing equipment
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Football included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Motorised water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Snorkelling gear not included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Minibar (all beverages included)
  • Scuba lessons included
  • Room service during certain hours
  • All on-site activities, facilities and equipment included
  • On-site live performances included
  • Theme parties included
  • Snorkelling included

Property Features

Grand Palladium Colonial Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium Colonial Resort & Spa All Inclusive, you can cool off in one of the 6 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 13 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a free kid's club, a hot tub and a steam room. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kantenah resort.

  • 413 guestrooms or units
  • 3 levels
  • 14 buildings
  • 13 dining venues
  • 5 swim-up bars
  • 7 bars or lounges
  • Built in 2002
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools -6
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (85.9 km / 53.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Grand Palladium Colonial Resort & Spa All Inclusive offers 413 forms of air-conditioned accommodation with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. A pillow menu is available. 32-inch Plasma televisions come with cable channels. Bathrooms include a bath, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private indoor hot tub
  • Private balcony (furnished)
  • iPod dock
  • In-room dining (limited hours)
  • Private outdoor space
  • Plasma television
  • Cable channels
  • Coffee maker
  • Pillow options
  • Bathtub
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Adelita – This theme restaurant specialises in Mexican cuisine and only serves dinner.Guests can enjoy drinks at the bar.

El Dorado – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Sumptuori – This sushi bar specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Portofino – This restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

Bamboo – This restaurant specialises in Asian cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

6 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Miniature golf on site
  • Golfing nearby
  • Beach volleyball on site
  • Volleyball on site
  • Windsurfing on site
  • Playground on site
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Spa Services

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Handrails in stairways
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Grand Palladium Colonial Resort & Spa All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (third-party expert - Global) sanitisation guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Debit cards not accepted
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Colonial Grand Palladium
  • Colonial Palladium
  • Grand Colonial Palladium
  • Grand Palladium Colonial Resort All Inclusive
  • Grand Palladium Colonial All Inclusive Kantenah
  • Grand Palladium Colonial Resort
  • Grand Palladium Colonial All Inclusive
  • Grand Palladium Colonial Resort All Inclusive Kantenah
  • Palladium Colonial Resort
  • Palladium Grand Colonial
  • Grand Palladium Colonial Resort Spa All Inclusive
  • Pallaum Colonial Inclusive Ka
  • Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.