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4.2 out of 5

"5 ***** great location and food choice plenty pools and bars " More

By Wee Man on Tue 25 Nov 2014

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Hotel Description

Our customers tell us they enjoy Grand Riviera Princess All Suites Resort & Spa All Inclusive's good location. During your stay, you'll be close to Quinta Avenida. You'll find features such as free breakfast and free WiFi in public areas, plus 12 outdoor pools. Built in 2007, this 4-star resort has 674 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and outdoor hot tubs in each room.

  • Air-conditioned rooms with outdoor private hot tubs, balconies and separate sitting areas
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine at Buffet Verde, one of the property's 9 restaurants and 9 bars/lounges
  • Splash around at the water park or swim in the 12 outdoor pools
  • Treat yourself to manicures and pedicures, body treatments or body wraps at Spa Princess
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes 6 outdoor tennis courts, a health club and a steam room
  • Guests speak favourably about the size of the guestrooms and the pool
  • 9 minutes by car from El Camaleon Mayakoba Golf Course and 10 minutes from Grand Coral Golf Riviera Maya

Deluxe Room, Garden View (with jacuzzi)

Bed Count 2 Double Beds Maximum Occupancy 4 Max


Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite With Jacuzzi and Outdoor Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (with 2 Jacuzzies)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Deluxe Room, Pool Access (with Jacuzzi, Pool View)

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Grand Riviera Princess All Suites Resort & Spa All Inclusive ratings based on 6 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Riviera Princess All Suites Resort & Spa All Inclusive

Everyone (1) Couples (3) Other (1)
4 out of 5


5 ***** great location and food choice plenty pools and bars

Posted by on 25 Nov 2014

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4 out of 5
Die Hotelanlage ist riesig gross. Dadurch gibt es ca. 16 Bars, 12 Restaurants und um die 10 Pools. Mein Zimmer 6253 war sehr schön, sehr sauber und ca. in der Mitte der Anlage gelegen. Es gibt einen tollen ruhigen Bereich am Strand (Beachclub Chill out), den man vor Ort für 9USD pro Tag buchen kann. Ausserdem gibt es ruhigere Pools, Zimmer mit Poolaccess und an einem grösseren Pool hat es Animation. Das Frühstück war tip top, Mittagslunches sind eher amerikanisch und nicht so mein Fall und für Abends gibt es mehrere Buffet Restaurants sowie einige a la carte Restaurants, die man vor Ort buchen kann. In den Restaurants hatte es immer. Stoffservietten. Die Qualität und das Angebot der Drinks war super. Insgesamt fand ich das Personal freundlich und hilfsbereit. In diesem Resort hat es viele frei lebende Nasenbären, sogenannte Coaties, die sich in der ganzen Anlage verteilen und immer auf der Suche nach Leckereien sind. Ich habe aber auch einmal zwei frei lebende Affen im Bereich der Mangroven, viele Katzen sowie ein amerikanisches Krokodil gesehen. Das Krokodil ist in der Nähe des Chill out Beach Clubs und ist Wenn man sich nicht daran stört, dass die Anlage so riesig gross ist und man dadurch auch immer etwas weiter laufen muss, dann ist die Preis-/Leistung sicherlich sehr gut.

Posted by on 11 Jan 2020

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Comment from Hotel Management

14 Jan 2020 by SANDRA GALVAN

Vielen Dank für dein Feedback. Wir hoffen, Sie bald wieder zu sehen

5 out of 5
Wir waren 11 Nächte in diesem Hotel. Das Personal war sehr freundlich und hilfsbereit. Zudem war das Essen hervorragend. Kann das Hotel nur weiterempfehlen, egal ob jung oder alt.

Posted by on 26 Apr 2018

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Comment from Hotel Management

26 Apr 2018 by Sandra Galván

We appreciate that you have chosen us to enjoy your vacations. Hope to see you back soon!

4 out of 5

Super Anlage, sensationelle Ferien

Da gibt nichts zu bemängeln, und das sage ich selten. Das einzige vieleicht ist das essen, ist gut habe aber schon besser gegessen, habe auch hohe ansprüche. sonst Top

Posted by on 2 May 2015

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4 out of 5

Bon hotel mais loin d'etre parfait

2 semaines à cet hôtel qui est un bon hôtel mais malheureusement perfectible, dans les choses super les gens sont sympathique, serviable, disponible, infrastructure est très bien piscines et plages agréable. les points négatifs les restaurants ne sont pas au niveau de la catégorie d’hôtel (exemple quand on fait un restaurant thématique il faut au moins avoir une idée réelle de ce que mange le pays du thème) les activités sont loin d’être bonne exemple tir a l'arc un seul arc a moitié fonctionnel, le catamaran jamais le bon moment (trop de vent pas assez de vents etc mais par contre pour les activité avec supplément pas de soucis la ça marche) donc des choses à ameliorer

Posted by on 3 Dec 2014

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4 out of 5

Super hotel mais...

Super hotel très beau tres grand propre chambre parfaite le lit confortable les points à ameliorer le personel a la réception pas agréable du moins une personne et les algues sur la plage des tas d'algue mais super sejour je le recommande

Posted by on 1 Dec 2014

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About the Grand Riviera Princess All Suites Resort & Spa All Inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

Renovations + Closures

This property is closed from 17 April 2020 to 30 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment
All non-motorised water sports are included.

Land activities

  • Fitness facilities
  • Football
  • Tennis
  • Volleyball

  • Aerobics
  • Dancing

Kids' club

  • Supervised activities for children between 4 and 12 years old


  • Access to on-site clubs
  • On-site live performances

Not included

  • Motorised water sports
  • Surcharge for premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services

  • Access to on-site clubs included
  • Aerobics classes/lessons included
  • Taxes included
  • Dancing classes/lessons included
  • Buffet and à la carte dining
  • Gratuities included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Volleyball included
  • Football included
  • Childcare not included
  • Surcharge for premium food items
  • Motorised water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • On-site live performances included
  • All non-motorised water sports included
  • Room service not included

Property Features

Grand Riviera Princess All Suites Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Riviera Princess All Suites Resort & Spa All Inclusive, you can cool off in one of the 12 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, A beach bar, and A swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a water park (surcharge), a free kid's club and a kids' pool. You'll have access to the outdoor pool at a partner property. Smoking is allowed in designated areas at this 4-star Playa del Carmen resort.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq. m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -12
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts -6
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (50.3 km / 31.2 mi)
  • Parking:

Room Amenities

Grand Riviera Princess All Suites Resort & Spa All Inclusive offers 674 forms of accommodation with outdoor private hot tubs and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. 30-inch Plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Private outdoor hot tub
  • Private balcony
  • Sitting area
  • In-room dining
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM.

Buffet Verde – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería – This theme restaurant specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.

Mamma Mia – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue – This theme restaurant only serves dinner. Reservations are required. Open daily.

Room service is available.

Nearby Activities

6 outdoor tennis courts and a water park (surcharge) are featured at the property. 12 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Playground on site
  • Rowing or canoeing on site
  • Fitness classes on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Motor boating on site
  • Scuba diving nearby

Spa Services

Spa Princess has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Detoxification wrap
  • Massages


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies


  • Check-in time ends at 10:00 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No cots (infant beds) available
  • Debit cards not accepted


Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 32 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Riviera Princess All Suites All Inclusive Playa del Carmen
  • Riviera Princess Suites Inclu
  • Grand Riviera Princess All Suites Resort Spa All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.