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4.0 out of 5

"The hotel is in the middle of the action, close to nice restaurants, bars and clubs. It has an unusual design but a nice vibe. It has a free undergrou ... " More

By VD81 on Wed 27 Feb 2013

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Deluxe King Room

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Thematic Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Twin Room

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Hotel Description

During your stay at La Reina Roja Hotel Boutique, you're just a quick walk from Playa del Carmen Main Beach. Free breakfast, free WiFi in public areas and 2 bars are available.

  • Free full breakfast served daily
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and 2 bars/lounges
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Quinta Avenida and 7 minutes on foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee

La Reina Roja Hotel Boutique ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for La Reina Roja Hotel Boutique

Everyone (1) Couples (3) Other (1) Friends (2)
5 out of 5

Good Value

The hotel is in the middle of the action, close to nice restaurants, bars and clubs. It has an unusual design but a nice vibe. It has a free underground parking, free WI-FI and offers vouchers to four different beach clubs. The included a-la-carte breakfast was tasty. The staff was nice.

Posted by on 27 Feb 2013

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4 out of 5

Good for trendy singles and young, hip couples

The reception staff (Edgar and David) were just great. Very helpful and welcoming. It was good to be greeted by them everyday. The room was good except it was an internal one with a faux external window. If I stay again, I will ask for one with a balcony. Cable TV offered a fair choice of channels, the shower was hot, but only tepid water from the taps in the hand basin. The complimentary goodies in the bathroom were fantastic! The bed was huge and could have slept three people comfortably. The room was air conditioned too. Breakfast was included in the price so I could have eggs of my choice every day plus a couple of cups of tea. My request for tea was met with a little bewilderment and perhaps this is something staff could accustom themselves to - black tea with milk. But this is quibbling as they were very accommodating. The only downside to my stay was the on the roof party that went on until 4am on the Sunday night. As a guest I had free entry with a wrist band that said "open bar", this, in my home country, would be interpreted as free drinks and this was not the case. The noise from the party was rather intrusive too when I got back to my room. Having said this, I was not bothered by noise at any other time. The other thing where they could improve is to provide a fresh bottle of drinking water every day - this was done in other hotels with a lower stay rating in which I stayed. This hotel punches above its weight and would certainly appeal to an unbeat, trendy crowd. It is very close to the beach and if you like privacy, you can sunbathe on the roof. It is also just off 5th avenue, so you are close to all the restaurants and bars you will need. I would certainly stay again.

Posted by on 27 Jan 2012

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2 out of 5

Hôtel bien situé mais.......

+ : Hôtel avec beaucoup de cachet, vraiment bien placé, juste à côté de la rue animee la quinta. - : Cependant, si vous espérez vous reposer durant votre séjour, ne choisissez pas cet hôtel. En effet, la musique du bar de l Hotel au rez mais aussi la musique sur le toit ou se trouvent la piscine sortent à fond la caisse dès 7h30 et jusqu a quasi minuit (nous avons eu du répit le dernier jour de notre séjour ou la musique ne nous a réveillé qu à 9h.) Si ça avait été de la bonne musique passe encore.... Mais la.... Les chambres sont donc très mal isolées. De plus, nous avions choisi la chambre Thematic Tulum qui était une très belle chambre mais sans fenêtre donnant sur l extérieur, ce qui n était pas précisé lors de la réservation. De plus nous avons eu droit à 3 jours de douche a l eau froide et une coupure d eau générale. Nous avons sollicité plusieurs fois la réceptionniste de l hotel qui a réglé le probleme mais sans contrepartie au vu du désagrément. Et on ose nous proposer un check out plus tard contre quelques pesos. Impossible de faire sécher votre linge ou vos vêtements la chambre étant humide en permanence. Le petit déjeuner était compris dans notre réservation mais nous ne l avons testé qu' une seule fois. En effet celui ci était à la commande et après avoir attendu plus d une 1/2 heure pour être servi, nous avons finalement décidé de le prendre ailleurs chaque matin. Vraiment, nous ne recommandons pas cet établissement.

Posted by , from Suisse on 24 Nov 2017

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4 out of 5

3 nuits a Reina Roja

Hôtel à l'architecture hors du commun, avec toujours de la musique en fond, ce qui le rend sympa. Cependant, pas de grande soirée pendant notre séjour contrairement à ce à quoi on s'attendait, du coup ambiance inférieure à nos attentes (mais point positif: très calme la nuit) Pas de réelle piscine sur le toit! Plus un grand bain de pieds... Personnel très sympa et toujours disponible. Plages privées accessibles à quelques rues de l'hôtel (partenariat avec l'hôtel) mais attention à bien choisir! Nous en avons essayé deux: l'une est très accueillante, on a un matelas double à disposition, obligation de consommer (sans limite inférieure), l'autre: personnel plutôt désagréable, obligation de consommer jusqu'à une certaine somme (ou de payer la différence) qui questionne sur un réel partenariat avec l'hôtel. Bon petit déjeuner

Posted by on 7 Apr 2013

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4 out of 5

Bon rapport qualité/prix

Séjour initialement de 2 jours prolongé à 5! Avons bénéficié d'une réduction de -50%. Hôtel ultra design et modern avec piscine sur toit. Petites touches décalées dans les coins des lieux. Personnel serviable et plutôt sympathique. Très bien situé, à 1 minute de la quinta sans être dans le désordre sonore de cette dernière. Petit bémol sur l'odeur dégagée par les canalisations de la salle de bain mais pas trop gênant...

Posted by on 15 Mar 2013

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5 out of 5

très bien

hotel très particulier par sa décoration ultramoderne, l espace piscine et jardin sur le toit très confortable, grande chambre bien équipée, personnel très accueillant et serviable, à recommander plutôt à des jeunes car boîte de nuit au rez de chaussée. Très bien placé allez y , l'hotel sort de l ordinaire !!!

Posted by on 1 Mar 2012

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4 out of 5

avis

Hotel à thème, réservé aux adultes. très animé en soirée. à déconseiller si vous cherchez du repos. très proche des commerces et de la plage.

Posted by on 19 Feb 2012

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Property Features

La Reina Roja Hotel Boutique offers its guests an indoor pool and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly La Reina Roja Hotel Boutique. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 1 building
  • 63 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Built in 2009
  • Full breakfast (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

La Reina Roja Hotel Boutique offers 63 accommodations with iPod docking stations and laptop-compatible safes. Each accommodation is individually decorated. Beds feature pillowtop mattresses. 42-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • iPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Unique decor

Food & Drink

Guests are served a free full breakfast daily from 7:30 AM to 11:00 AM.

La Bien Querida – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site.

Guests aged under 16 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Golf lessons available nearby
  • Skydiving nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

La Reina Roja Hotel Boutique offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at La Reina Roja Hotel Boutique

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Guest will receive an email before arrival 24 hours
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 70
  • New Year's Eve (31 December) Gala Dinner per adult: USD 70
  • Resort fee: USD 14.99 per person, per night

The resort fee includes:

  • Additional inclusions
  • Housekeeping
  • In-room bottled water
  • In-room safe
  • Partner property beach club access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 100 per vehicle (return, maximum occupancy 3)
  • Self-parking fee: USD 10 per day
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reina Roja
  • Reina Roja Hotel
  • Reina Roja Hotel Playa del Carmen
  • Reina Roja Playa del Carmen
  • Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.