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5.0 out of 5

"Amazing hotel and rooms, perfect stay. Grounds beautiful, all staff worked hard. Activities available but not too in your face so you can get as invol ... " More

By a verified traveller on Mon 02 Apr 2018

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Junior Suite, Tropical View, 2 double beds

Bed Count 2 Double Beds Maximum Occupancy 3 Max
£266* Per night/room 28 Sep - 29 Sep

Junior Suite, 2 Double Beds, Ocean View

Bed Count 2 Double Beds Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View, 2 double beds

Bed Count 2 Double Beds Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds, Partial Ocean View

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Junior Suite Swim Out King bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deal of the Day

Bed Count 2 Double Beds Maximum Occupancy 2 Max

Hotel Description

Secrets Akumal Riviera Maya's beach location gets good marks from our customers. During your stay, you're just a quick walk from Akumal Beach. Free WiFi in public areas, free valet parking and a free manager's reception are available. Built in 2015, this 5-star resort has 434 rooms over 5 floors. Each room includes amenities such as free WiFi and indoor hot tubs.

  • Air-conditioned rooms with indoor private hot tubs, furnished balconies or patios and jetted bathtubs
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy seafood with ocean views at Oceana, one of the property's 7 restaurants and 7 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the 3 spa tubs
  • Treat yourself to body wraps, deep-tissue massages or facials at Secrets Spa by Pevonia
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a fitness centre and a sauna
  • Guests speak favourably about the pool and the clean guestrooms
  • Steps from Akumal Beach and a 5-minute drive from Aktun Chen
  • Airport shuttle service available for a fee

Secrets Akumal Riviera Maya ratings based on 3 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Secrets Akumal Riviera Maya

Everyone (2) Couples (1)
5 out of 5
Amazing hotel and rooms, perfect stay. Grounds beautiful, all staff worked hard. Activities available but not too in your face so you can get as involved or not as you wish. Would highly recommend

Posted by on 2 Apr 2018

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Comment from Hotel Management

2 Apr 2018 by fa

Dear guest, We thank you for sharing your opinion about your stay at Secrets Akumal Riviera Maya. It is wonderful to hear that we were able to make your stay perfect. Thank you for your kind recommendation to the travel community and we look forward to have you back at Secrets Akumal Riviera Maya, your home in the Mexican Caribbean. Kind regards,

5 out of 5

Posted by on 29 Sep 2019

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Comment from Hotel Management

30 Sep 2019 by Fabiola Saucedo / Social Media Coordinator

It is a real pleasure to know that you enjoyed every detail of our experience. We look forward to having you back home in the near future!

5 out of 5

Great hotel with extremely friendly staff

Cons: The resort credit voucher offered by ebookers is unfortunatley nothing worth
Sea Turtles are nearly everyday at the beach. The rooms are very spacious and cleaned twice a day. There are many nice activities offered throughout the day and everyone is very friendly & helpful.

Posted by on 30 Aug 2017

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Comment from Hotel Management

1 Sep 2017 by Anahi Acosta

Dear Steffen, We would like to thank you for choosing our resort as your host on your recent getaway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Ebookers. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Warm Regards, Anahí Acosta Social Media Coordinator

All-inclusive Details

All-inclusive room rates at Secrets Akumal Riviera Maya are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • Meals, snacks and beverages included

  • Food and beverage restrictions apply

Property Features

Some rates at Secrets Akumal Riviera Maya are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Secrets Akumal Riviera Maya, you can cool off in one of the 3 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 7 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers an attached winery, outdoor tennis courts and a sauna. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Akumal resort.

  • 434 guestrooms or units
  • 5 levels
  • 11 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 7 bars or lounges
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Built in 2015
  • Winery on site
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (92.2 km / 57.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Secrets Akumal Riviera Maya offers 434 forms of accommodation with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies or patios. Beds feature premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Jetted tub
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

The resort hosts a free manager's reception daily.

Oceana – This poolside seafood restaurant specialises in seafood and only serves dinner.Guests can enjoy drinks at the bar.

El Patio – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Market Cafe – This buffet restaurant specialises in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.

Himitsu – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Portofino – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Late-night fare is available from 24-hour room service.

Nearby Activities

3 the outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include outdoor tennis courts, a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Free bicycles on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Secrets Spa by Pevonia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Secrets Akumal Riviera Maya

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a fire extinguisher, a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (third-party expert - Global) sanitisation guidelines and the Safe Travels (WTTC - Global) sanitisation guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Secrets Akumal Riviera Maya All Inclusive Adults
  • Secrets Riviera Maya All Inclusive
  • Secrets Riviera Maya All Inclusive Adults
  • Secrets Akumal Riviera Maya Adults
  • Secrets Riviera Maya Adults
  • Secrets Akumal Riviera Maya All Inclusive
  • Secrets Akumal Riviera Maya All Inclusive Adults Only
  • Secrets Riviera Maya All Inclusive Adults All-inclusive property
  • Secrets Riviera Maya Inclusiv
  • Secrets Akumal Riviera Maya Resort
  • Secrets Akumal Riviera Maya Akumal
  • Secrets Akumal Riviera Maya Resort Akumal
  • Secrets Akumal Riviera Maya Optional All Inclusive
  • Secrets Akumal Riviera Maya All Inclusive Adults Only

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.