Aztec Hotel & Spa

4-star property
Aztec West, Bristol, England 020 3788 4841
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4.0 out of 5
Very good!
See all 12 Ebookers Reviews

"Very good. Lovely staff. Pool facilities were great and very child friendly " More

By a verified traveller on Fri 16 Feb 2018

Points Of Interest

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Hotel Description

A romantic stay in Bristol awaits you at Aztec Hotel & Spa. You'll be 9.6 km (6 mi) from Thornbury Castle and 12.7 km (7.9 mi) from Bristol Zoo. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy TVs with digital channels, and all 128 rooms feature free WiFi, sitting areas, and coffee/tea makers. Fridges and round-the-clock room service make in-room dining convenient. Nice touches include bathrobes, slippers, and free toiletries. Free bottled water, hairdryers, and phones are also available.

A day of pampering at The Spa can include massages, body wraps, and facials along with access to the sauna and spa tub. The restaurant, The Restaurant and Bar, serves international cuisine and is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the health club, spa tub, and sauna. Business amenities include a conference centre, meeting rooms, and a business centre. Plus you'll find free WiFi in public areas and coffee/tea in a common area. Breakfast is available daily. There's also the convenience of self parking.

Attractions within a 20-minute drive of this 4-star Bristol hotel include Cabot Circus Shopping Centre and Broadmead Shopping Centre.

Twin Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£90 per night

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Family Suite, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Room (Thwaites Treat Rate)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (Thwaites Escape Spa Package)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Aztec Hotel & Spa ratings based on 12 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
Very good. Lovely staff. Pool facilities were great and very child friendly

Posted by , from falmouth on 16 Feb 2018

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4 out of 5

Overnight stay

Pros: Access
Easy access and friendly helpful staff. Main gripe and only one was the bed, RM223 the mattress is severely distressed, due to access from one side only the bed has deformed and does not allow for a balanced substrate, the mattress needs changing, oh and noted staining to the 2 seater sofa cushion. On the positive, the room was good, the staff great, and the place appeared generally clean. And yes I would stay again, hopefully with a decent mattress. Mr J

Posted by on 26 Jan 2018

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5 out of 5

Exceeded expectations!

The first thing I would like to say is how exceptional the reception staff are in this hotel. They really go the extra mile and nothing is too much trouble. The room was lovely and the bed was extremely comfortable. There are lots of little extras in the room too and as an original Bristol girl returning for a wedding, I loved the quirky mugs! They are doing everything right at this hotel. A perfect stay!

Posted by , from London on 23 Aug 2017

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4 out of 5

Nice touches to make it feel better than average

Cons: Slight issues with the cleanliness of the fridge!
Location: Really near Cribb's Causeway Mall which was handy.
We really appreciated the milk in the fridge, the nice tea selection as well as the Espa products. Spacious room as we were in a refurbished room.

Posted by on 22 May 2017

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3 out of 5

Ok business type hotel

Currently undergoing refurbishment. Sadly had one of the old rooms which was very tired. Very poor breakfast especially for the cost. Reception polite and a nice pool area. Will be better when refurb complete.

Posted by on 21 Jan 2017

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Comment from Hotel Management

28 Feb 2017 by Gareth Ireland

Thank you for taking the time to review your recent stay with us. I do hope that we are able to welcome you back soon so that you are able to experience our newly refurbished rooms. Kind Regards, Gareth Ireland General Manager

5 out of 5

Fab hotel

Pros: Everything
Cons: Nothing perfect
Location: Bristol harbour side fab
Fab hotel e bookers mucked up the booking only gave us one room instead of two. Not good. Aztec hotel had to sort it out. Was not impressed one bit by e bookers. Please put this on our review as its correct and not telling lies. Not a good website to book with. Very disappointed e Booker customer.

Posted by on 19 Sep 2016

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5 out of 5

Fab hotel have stayed there many times.

Pros: We love this hotel
Cons: You company e bookers to get it right for us.
Our experience at the Aztec was fab. It was you e Booker that caused the problems as you did not send to Aztec the right confirmation. We booked two rooms with you but when we got to the hotel they only had one room booking. Not good re you.. So we had one person without a room . NOT A VERY HAPPY E BOOKER CUSTOMER.

Posted by , from bristol on 13 Sep 2016

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5 out of 5

Amazing

Wonderful stay,room clean and comfortable WiFi easy to access, staff very helpful and polite my wife really enjoyed her Spa treatments,The sauna steamroom swimming pool and jacuzz was awesome, I didn't use the gym but the equipment looked really nice The service in the restaurant was really good. I used this hotel six months ago and they have definatey maintained their high standard has

Posted by , from Wolves on 26 Aug 2016

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3 out of 5

Family friendly hotel

Pros: Family friendly
Cons: Showers at suitable height for adults. Advise people of work going on particularly on a Sunday morning then they can decide if they want to stay at th
Location: Cheddar gorge beautiful
Family friendly hotel. Aspects of hotel dated but working going on at present to modernise. Drilling started at ten on a Sunday morning by the work men which we were not expecting. Shower too low for adult to stand under. Food nice and staff approachable and friendly.

Posted by on 26 Aug 2016

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2 out of 5

Desperately in need of an overhaul

Pros: The pool and spa
Cons: The bedrooms
I booked a double room for a quick business trip. Unfortunately, the room was very old fashioned and boiling hot. The air conditioning was so ineffective, I didn't sleep a wink as it was far too hot, and couldn't open the window because of traffic noise. However, the hotel is currently revamping some of the bedrooms - so I'm presuming they just haven't got around to this one yet. Not a cheap hotel - and my room definitely wasn't worth the price.

Posted by , from Exeter on 17 Aug 2016

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About the Aztec Hotel & Spa

Location Aztec West, Bristol, England BS32 4TS

Renovations + Closures

The property will be renovating from 23 June 2018 until 22 December 2018 (completion date subject to change). The following areas are affected:

  • Fitness facilities
  • Meeting facilities
  • Sauna
  • Spa tub
  • Swimming pool
  • Selected guestrooms

The following facilities are closed for Christmas Day (25 December) and New Year's Eve (31 December):

  • Dining venue

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Property Features

Aztec Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and meeting rooms are available. A hot tub, a sauna, and spa services are also featured at the business-friendly Aztec Hotel & Spa. For a fee, parking is available. This 4-star Bristol hotel is smoke free.

  • 1 building
  • 128 guestrooms or units
  • 3 levels
  • 19 conference rooms
  • Built in 1990
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers for purchase
  • Fireplace in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Indoor pool
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Bristol (BRS-Bristol Intl.) (29.1 km / 18.1 mi)
  • Train station: Bristol Patchway Station (3.4 km / 2.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Aztec Hotel & Spa offers 128 forms of air-conditioned accommodation with complimentary bottles of water and coffee/tea makers. This accommodation offers separate sitting areas. Digital televisions are provided. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Bristol's hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Sitting area
  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Fridge
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily.

The Restaurant and Bar – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Spa Services

The Spa has 3 treatment rooms. Services include massages, facials, body wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub. The spa is open selected days.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 3
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Children may access the hotel pool during limited hours. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • No cots (infant beds) available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: GBP12.95 per person (approximately)
  • Self-parking fee: GBP3.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aztec Hotel Bristol
  • Aztec Hotel
  • Aztec Bristol

You should know

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.