"Overall was ok. I wouldn’t recommend the hotel for cleanliness or space. We got a room for three adults and there was a double and a single bed but it ... " More
7 Jul 2021 by Fiona Snook, Duty Manager
Dear Anonymous, Thank you for leaving a review of the hotel. I am sorry that you found the room to be small and not clean. I wish you had spoken to reception regarding the issues so we could have resolved these during your stay. I am glad that the staff and especially Chris were lovely and helpful! We hope we can welcome you back to show you that this is not a regular occurrence at the Clayton Hotel Cardiff. Kind regards,
10 Sep 2020 by Amelia
Thank you very much, I am delighted you enjoyed your stay and I hope we can welcome you back soon. Many thanks,
3 Jan 2020 by Jason
Dear Guest, Thanks for taking the time to post a review online! I'm delighted you enjoyed your time with us and hope to welcome you back again soon. Kind Regards, Jason Court Operations Manager
1 Jan 2020 by Jason
Dear Guest, Thanks for taking the time to post a review online! I'm delighted you enjoyed your time with us and hope to welcome you back again soon. Kind Regards, Jason Court Operations Manager
1 Jan 2020 by Jason
Dear Guest, Thanks for taking the time to post a review online! I'm delighted you enjoyed your time with us and hope to welcome you back again soon. Kind Regards, Jason Court Operations Manager
20 Dec 2019 by Jason
Dear Guest, Thanks for taking the time to post a review online! I'm delighted you enjoyed your time with us and hope we get to welcome you back again soon. Kind Regards, Jason Court Operations Manager
8 Dec 2019 by Jason
Dear Guest, Thanks for taking the time to post a review online. I'm delighted you enjoyed your time with us and hope to welcome you back again soon. Kind Regards, Jason Court Operations Manager
29 Sep 2019 by Amelia
Thank you very much, I hope we can welcome you back soon. Kind regards,
19 Aug 2019 by Amelia
Thank you very much. Kind regards,
The following facilities are closed seasonally each year. They will be closed from 23 October to 8 November:
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 7 meeting rooms available. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the eco-friendly Clayton Hotel Cardiff. This 4-star Cardiff hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Offsite parking discounted rates available
Clayton Hotel Cardiff offers 216 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Cardiff hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11:00 AM.
View Bar & Restaurant – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, Barclaycard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has received its official star rating from Visit Wales.