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Clayton Hotel Cardiff

4-star property
St Mary Street, Cardiff, Wales 020 3788 4841
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4.4 out of 5
Excellent!
See all 19 Ebookers Reviews

"Overall was ok. I wouldn’t recommend the hotel for cleanliness or space. We got a room for three adults and there was a double and a single bed but it ... " More

By a verified traveller on Tue 06 Jul 2021

Points Of Interest

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Standard Twin Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
£80* Per night/room 3 Oct - 4 Oct

Deluxe Triple Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the WiFi at Clayton Hotel Cardiff. During your stay, you're just a quick walk from Cardiff Market. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour fitness centre. Built in 2011, this 4-star hotel has 216 rooms over 11 floors. Enjoy your stay with amenities like free WiFi and digital TV channels in each room.

  • Air-conditioned rooms with digital TV, room service and coffee makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour fitness centre
  • Guests have great things to say about the WiFi and the size of the guestrooms
  • Within a 10-minute walk of Cardiff Bay and Principality Stadium

Clayton Hotel Cardiff ratings based on 19 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Clayton Hotel Cardiff

Everyone (8) Couples (4) Family (5)
3 out of 5
Overall was ok. I wouldn’t recommend the hotel for cleanliness or space. We got a room for three adults and there was a double and a single bed but it was so small. There was hardly any space to move around as well this the bathroom was extremely small. Shower wasn’t great. Hand wash was there but broken so we had to go out and buy one. Was a lot of dust everywhere and the carpets need to be refreshed as there was gum stuck. Too much dust considering it should have been cleaned for us. Staff were lovely especially Chris - was extremely helpful with our requests. Location is great as it’s right next to the station and city centre.

Posted by on 6 Jul 2021

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Comment from Hotel Management

7 Jul 2021 by Fiona Snook, Duty Manager

Dear Anonymous, Thank you for leaving a review of the hotel. I am sorry that you found the room to be small and not clean. I wish you had spoken to reception regarding the issues so we could have resolved these during your stay. I am glad that the staff and especially Chris were lovely and helpful! We hope we can welcome you back to show you that this is not a regular occurrence at the Clayton Hotel Cardiff. Kind regards,

4 out of 5
Nice hotel right in the heart of Cardiff and really good value. The staff are what made it for us, they were so friendly and caring that we felt really comfortable there. Breakfast was great and, again, the staff serving made every effort to ensure we enjoyed it safely. A big thank you to all who work at the Clayton Hotel!

Posted by , from London on 8 Sep 2020

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Comment from Hotel Management

10 Sep 2020 by Amelia

Thank you very much, I am delighted you enjoyed your stay and I hope we can welcome you back soon. Many thanks,

5 out of 5
Easy walk to city centre. Only downside is car parking

Posted by on 1 Jan 2020

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Comment from Hotel Management

3 Jan 2020 by Jason

Dear Guest, Thanks for taking the time to post a review online! I'm delighted you enjoyed your time with us and hope to welcome you back again soon. Kind Regards, Jason Court Operations Manager

5 out of 5
The location was perfect and the rooms were lovely. Only downfall was the parking near the train station was full but we managed to find another one further away

Posted by on 31 Dec 2019

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Comment from Hotel Management

1 Jan 2020 by Jason

Dear Guest, Thanks for taking the time to post a review online! I'm delighted you enjoyed your time with us and hope to welcome you back again soon. Kind Regards, Jason Court Operations Manager

4 out of 5

Posted by on 31 Dec 2019

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Comment from Hotel Management

1 Jan 2020 by Jason

Dear Guest, Thanks for taking the time to post a review online! I'm delighted you enjoyed your time with us and hope to welcome you back again soon. Kind Regards, Jason Court Operations Manager

5 out of 5
Great location, great views and great staff. Lots of choices at breakfast too.

Posted by on 20 Dec 2019

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Comment from Hotel Management

20 Dec 2019 by Jason

Dear Guest, Thanks for taking the time to post a review online! I'm delighted you enjoyed your time with us and hope we get to welcome you back again soon. Kind Regards, Jason Court Operations Manager

5 out of 5

Posted by on 7 Dec 2019

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Comment from Hotel Management

8 Dec 2019 by Jason

Dear Guest, Thanks for taking the time to post a review online. I'm delighted you enjoyed your time with us and hope to welcome you back again soon. Kind Regards, Jason Court Operations Manager

5 out of 5
Great location, near to the train station, shopping centre and restaurants and bars

Posted by on 27 Sep 2019

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Comment from Hotel Management

29 Sep 2019 by Amelia

Thank you very much, I hope we can welcome you back soon. Kind regards,

4 out of 5

Posted by on 17 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by Amelia

Thank you very much. Kind regards,

4 out of 5
Very approachable staff. Comfy bed and pillows. Very clean bathroom.

Posted by on 31 Jul 2019

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Comment from Hotel Management

31 Jul 2019 by Amelia

Thank you very much! I hope we can welcome you back soon. Kind regards,

About the Clayton Hotel Cardiff

Location St Mary Street, Cardiff, Wales CF10 1GD

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 23 October to 8 November:

  • Bar/Lounge
  • Dining venue
  • Fitness facilities

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 7 meeting rooms available. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the eco-friendly Clayton Hotel Cardiff. This 4-star Cardiff hotel is smoke free.

  • 1 building
  • 216 guestrooms or units
  • 11 levels
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Cardiff (CFW-Cardiff Train Station) (0.2 km / 0.1 mi)

Room Amenities

Clayton Hotel Cardiff offers 216 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Cardiff hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • In-room dining (limited hours)
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11 AM.

View Bar & Restaurant – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

  • Casino nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, Barclaycard, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, Barclaycard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

  • Credit card pre-authorisation
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 10.00 and GBP 12.95 for adults, and GBP 8.00 and GBP 10.00 for children (approximately)
  • Off site parking fee: GBP 12.50 per day (0.3 mi away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clayton Hotel Cardiff formerly Maldron Hotel Cardiff
  • Clayton Hotel formerly Maldron Hotel
  • Clayton Cardiff formerly Maldron Cardiff
  • Clayton Cardiff

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.