4.4 out of 5

"Lovely hotel apart from there where only 2 plugs in our whole suite " More

By a verified traveller on Mon 06 Aug 2018

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Hotel Description

Our customers tell us they enjoy the room service at Clayton Hotel Cardiff. During your stay, you're just a quick walk from Cardiff Motorpoint Arena. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour fitness centre. Built in 2011, this 4-star hotel has 216 rooms over 11 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with LCD TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the location's nightlife and the proximity to shopping
  • Within a 10-minute walk of Principality Stadium and Cardiff Bay

Family Room

Bed Count 1 Single Bed Maximum Occupancy 3 Max
£46 per night

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 1 Single Bed Maximum Occupancy 2 Max

Double Room, Accessible

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Clayton Hotel Cardiff ratings based on 16 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Clayton Hotel Cardiff

Everyone (12) Couples (2) Family (3)
5 out of 5
Great central location with convenient and reasonably priced parking at the train station. Spacious and clean room. Very nice breakfast selection with great coffee!

Posted by , from Staffordshire on 16 May 2019

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Comment from Hotel Management

20 May 2019 by Kind regards, Amelia

Thank you for taking the time to leave a review with us, I am delighted you enjoyed your stay.

4 out of 5
First rate hotel. Only complaints were lack of a toilet brush (some of us have problems) and another drawer would have been helpful when staying for several nights.

Posted by on 5 May 2019

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Comment from Hotel Management

6 May 2019 by Amelia

Thank you for taking the time to leave a review with us, I am delighted you enjoyed your stay. We take all feedback on board. Kind regards,

4 out of 5

Posted by on 25 Feb 2019

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Comment from Hotel Management

1 Apr 2019 by Amelia Field

Thank you for leaving a review with us. Kind regards,

2 out of 5
We think that for a 4 star hotel it wasn’t up to standard. I would expect more toiletries than 1 hand soap, 1shiwer cap, 2 shampoo and 2 shower gel for a room for 3 people. The breakfast and team are nice. There isn’t any car park as well and I have missed it when booking so this is my mistake. I would not go back there in the future when visiting Cardiff.

Posted by on 18 Feb 2019

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Comment from Hotel Management

22 Feb 2019 by Clayton Hotel

Thank you for leaving a review with us, I am sorry that you did not enjoy your stay with us due to the lack of tolieteres however if this is made aware to our team we would have provided you with more straight away. Unfortunately we do not have our own car park and do recommend local car parks at a discounted rate. I hope to see you back again.

5 out of 5
Great service, staff very helpful and met all of our needs, lovely room, great breakfast, overall a great stay!

Posted by on 16 Feb 2019

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Comment from Hotel Management

17 Feb 2019 by Clayton Hotel

Thank you so much :) we hope to welcome you back again.

5 out of 5
Good spacious room with good amenities. Mattresses could be better

Posted by on 14 Feb 2019

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Comment from Hotel Management

29 Mar 2019 by Amelia Field

Dear Guest, Thank you very much for taking the time to leave a review with us, unfortuantely your review is anonymous so I cannot see what room you were in to get the mattress changed. I hope we can welcome you back again. Kind regards,

5 out of 5
Great hotel, clean room and great size. Really enjoyed my stay, conviently located and staff also really friendly too!

Posted by on 27 Dec 2018

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Comment from Hotel Management

28 Dec 2018 by Clayton Hotel

Thank you so much. We look forward to welcome you back again.

5 out of 5
Great city centre location. Very comfortable bed and room.Traffic and train noise loud but you get used to it and its a small piece to pay for the excellent location. I personally loved the ice machine there is one on every floor. The staff are very helpful. Everywhere is spotless. Will be back

Posted by , from Ireland on 3 Nov 2018

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Comment from Hotel Management

3 Nov 2018 by Clayton Hotel

Thank you so much Jean! We look forward to welcoming you back!

5 out of 5
Lovely hotel apart from there where only 2 plugs in our whole suite

Posted by , from cardiff on 6 Aug 2018

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Comment from Hotel Management

29 Aug 2018 by Guest Relations Manager

Thank you for taking the time to leave this review, I was delighted to read that you enjoyed your time with us. We look forward to welcoming you back again soon Kind regards Richie Murphy Guest Relations Manager

5 out of 5
I had a disabled access room which was spacious and very comfortable. The train station was only 100 yards away and buses outside hotel. The restaurants and small café`s were on the doorstep and the hotel had a great menu for breakfast and evening meals. The rooms were cleaned and replenished each day with towels and hospitality tray items. I would recommend this hotel to all.

Posted by , from Crosby, Merseyside. on 2 Aug 2018

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Comment from Hotel Management

29 Aug 2018 by Guest Relations Manager

Thank you for taking the time to leave this review, I was delighted to read that you enjoyed your time with us. We look forward to welcoming you back again soon Kind regards Richie Murphy Guest Relations Manager

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the eco-friendly Clayton Hotel Cardiff. This 4-star Cardiff hotel is smoke free.

  • 1 building
  • 216 guestrooms or units
  • 11 levels
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Cardiff (CWL-Cardiff Intl.)
  • Train station: Cardiff Central Station (0.2 km / 0.1 mi)
  • Parking:

Room Amenities

Clayton Hotel Cardiff offers 216 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. 42-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.

View Bar & Restaurant – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel reserves the right to place an authorization on a credit/debit card for any bookings where payment for the stay will be made onsite instead of at the time of booking. Should card details not be provided by 2 PM on the day of arrival, the hotel reserves the right to cancel any reservation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 10.00 and GBP 12.95 for adults, and GBP 8.00 and GBP 10.00 for children (approximately)
  • Nearby parking fee: GBP 9 per 24 hours

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clayton Hotel Cardiff formerly Maldron Hotel Cardiff
  • Clayton Cardiff formerly Maldron Cardiff
  • Clayton formerly Maldron
  • BW Premier Collection Clayton Hotel
  • Clayton Hotel BW Premier Collection
  • Clayton Cardiff
  • Clayton Hotel Cardiff

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

This property has received its official star rating from Visit Wales.