4.4 out of 5

"We had a wonderful weekend - combining shopping, theatre, visiting the castle and enjoying the hotel facilities. " More

By a verified traveller on Mon 19 Feb 2018

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Hotel Description

Hilton Cardiff puts you in the heart of Cardiff, within just a 10-minute stroll of popular attractions like Cardiff Castle and Cardiff University. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.

Flat-screen TVs with cable channels are featured in all 197 rooms, and you can enjoy WiFi, wired Internet, and separate bathtubs and showers. In-room dining is easy with amenities like fridges and round-the-clock room service. You'll find nice touches like soaking tubs and free toiletries to enhance your stay. Additionally, coffee/tea makers, free newspapers, and safes are available.

A day of pampering at Escape Spa can include hot stone massages, body scrubs, and facials along with access to the sauna and steam room. The restaurant, Grey Restaurant, serves local cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness centre, spa tub, sauna, and free pool cabanas. Business amenities include conference space, meeting rooms, and a business centre. Plus you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning full breakfast is served between 7 AM and 10 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 4-star Castle hotel include Principality Stadium and National Museum Wales.

Hilton Cardiff ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Luxury in the centre of the city

We had a wonderful weekend - combining shopping, theatre, visiting the castle and enjoying the hotel facilities.

Posted by , from Cardiff on 19 Feb 2018

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Comment from Hotel Management

26 Feb 2018 by MF

Dear Rebecca, Thank you for your review. It was our pleasure to welcome you to Cardiff and I am so happy to read you had a wonderful weekend and enjoyed our facilities. Please do come back again soon. Kind regards Marie Fagan General Manager

4 out of 5
Stayed one night and ate from the room service menu. Food was quite good and there were a wide range of drinks available from the bar.

Posted by on 16 Dec 2017

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Comment from Hotel Management

9 Jan 2018 by MF

Dear Sir or Madam, A big thank you for your review and scores. I am happy to read that you enjoyed your room service food and the range of drinks available from the bar. Please do come back again soon. Kind regards Marie Fagan General Manager

4 out of 5

Nice hotel in the centre of town

Didn't spend a lot of time in the hotel but we had stayed there before. The hotel is in a great location and staff were very helpful as we arrived early and were able to check in straight away.

Posted by , from wales on 3 Sep 2017

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Comment from Hotel Management

6 Sep 2017 by MF

Dear Jo, Thank you for your review. It was our pleasure to welcome you back and receive your fantastic comments regarding your stay. I do look forward to welcoming you back again soon. Kind regards Marie Fagan General Manager

5 out of 5

Very good hotel, great staff and service.

We enjoyed our stay here with two children. The hotel is clean, pool is nice, breakfast was good, fresh, plentiful and nice environment. Location makes for a very restful stay in the city centre. I wouldn't use ebookers though. They sent a confirmation that we had selected a smoking room with no extras when we had had no choices re smoking/non-smoking and had chosen to include breakfast. We couldn't get through to a call handler to confirm the correct booking and so had a slight worry that the details would not be correct when we got there, thankfully they were but i wouldn't book this way again.

Posted by , from oxford on 31 Aug 2017

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Comment from Hotel Management

4 Sep 2017 by MF

Dear B, Thank you for your review. I am so happy that you had a great stay here with us in Cardiff. I am sorry that you experienced problem with your confirmation but I am pleased that this was all sorted upon check in. Please do come back again soon. Kind regards Marie Fagan General Manager

4 out of 5

Girls galavanting.

Pros: Close to all shops bars and Castle, Within walking distance of train station.
Cons: Would like stairway to be more easily found, we were only on the second floor and would have been happy using the stairs.
Location: Brilliant location, within walking distance of train station. Shops bars and restaurants all close. The Castle and museums are all very close as well.
We picked Cardiff Hilton for our girls weekend, it was lovely and central. We got a very good price for the weekend, it also had the bonus of pool and gym facilities included.Staff were very friendly and informative. The weather was pretty good for us as well, always a bonus.

Posted by , from Chester on 3 Oct 2016

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5 out of 5

Very close to city centre and also parkland/river

Pros: Excellent room - clean, large & comfortable.
Cons: Better kippers for breakfast!
Location: Shopping, walking - parkland/River Taff, Cardiff Bay, Principality Stadium
Great location for the city centre and also Sophia Gardens parkland. Excellent facilities, staff, comfort, cleanliness & convenient (if a little expensive) hotel valet parking. All in all an excellent choice - we'll be back!

Posted by on 30 Aug 2016

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4 out of 5

Excellent hotel

Breakfast was warm not hot Everything else was great

Posted by on 26 Aug 2016

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5 out of 5

Anniversary get away

Lovely stay. Staff was great. We were being given 1st floor I requested higher floor with a view and was given a higher floor but no rooms with a view were available which was still fine. The bathroom was great shower was awesome. The bid was gigantic and we loved every minute there!

Posted by on 1 Jan 2016

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4 out of 5

Great stay

Hotel is located in the heart of the city, next to Cardiff castle. Easy access to town centre and all its nice pubs and restaurants. Easy to get there by car and there is a valet service (which is not included in the room rate). With your room you have free access to the gym, swimming pool, saunas and hot tub.

Posted by on 27 May 2015

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4 out of 5

lovely hotel

Hilton speaks for itself. just be mindful parking costs £20 a day, and you can park elsewhere cheaper and walk to the hotel.

Posted by on 4 Jan 2014

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Property Features

Hilton Cardiff offers its guests a full-service spa, an indoor pool, and a spa tub. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include A business centre and meeting rooms. A fitness centre, a sauna, and spa services are also featured at the business-friendly Hilton Cardiff. For a fee, parking is available. This 4-star Cardiff hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 7 levels
  • 4 conference rooms
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Fridge
  • Free cots/infant beds


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: Cardiff (CWL-Cardiff Intl.) (19.3 km / 12 mi)
  • Train station: Cardiff Central Station (1.4 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Cardiff offers 197 forms of air-conditioned accommodation with a safe and free newspapers. 32-inch Flat-screen televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and a hairdryer. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Deep soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

Grey Restaurant – This restaurant specialises in local cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

  • Golfing nearby

Spa Services

Escape Spa has 2 treatment rooms and outdoor treatment areas. Services include hot stone massages, massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

  • Hot stone massage
  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP17.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 15.00 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: GBP 15.00 per 24-hour period (rates may vary)
  • Valet parking fee: GBP25.00 per night
  • Late check-out fee: GBP10.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Cardiff Hotel
  • Hilton Cardiff
  • Hilton International Cardiff
  • Cardiff Hilton Hotel
  • Hilton Cardiff Wales
  • Cardiff Hilton International
  • Hilton Cardiff Hotel Cardiff

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.


Kids stay and eat free at Hilton hotels
Time spent together as a family is very precious. And Hilton knows how important it is for everyone to be happy. Hilton takes care of the little things which make all the difference, so everyone has an enjoyable, relaxing stay.Hilton offers a whole host of benefits for you and your little ones in the UK and Europe:

  • Children up to and including the age of 10 can eat and drink for free from the children's menu, which features a range of freshly prepared treats for little ones
  • Children under the age of 18 can stay for free when sharing their parent's room
Hilton makes life more fun for the kids, and easier for you!