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4.3 out of 5

"Easy check in and check out. Staff polite and helpful. " More

By a verified traveller on Fri 29 Nov 2019

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Hotel Description

Hilton Cardiff's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Cardiff Castle. Free WiFi in public areas, a full-service spa and an indoor pool are available. Built in 1999, this 4.5-star hotel has 197 rooms over 7 floors. All rooms offer deep-soaking bathtubs and flat-screen TVs.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and flat-screen TVs
  • Free WiFi in some public areas
  • Enjoy local cuisine while dining at Grey Restaurant
  • To-go breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to manicures and pedicures, body scrubs or facials at Schmoo in the City
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the beds
  • Just a 3-minute walk from Cardiff Castle and 6 minutes on foot from Principality Stadium
  • Pets welcome for a fee

Executive Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin Room, View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Double Room, View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Cardiff ratings based on 23 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Cardiff

Everyone (15) Couples (6) Family (1)
3 out of 5

Posted by on 20 Feb 2020

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Comment from Hotel Management

24 Feb 2020 by MF

Dear Sir or Madam, Thank you for your scores. Please do come back again soon. Kind regards Marie Fagan General Manager

4 out of 5
Easy check in and check out. Staff polite and helpful.

Posted by on 29 Nov 2019

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Comment from Hotel Management

2 Dec 2019 by MF

Dear Sir or Madam, Thank you for your review. I am happy you enjoyed your stay and the the team were polite and helpful. Please do come back again soon. Kind regards Marie Fagan General Manager

5 out of 5
Really helpful and friendly staff. Went out of their way to look after us.

Posted by on 22 Oct 2019

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Comment from Hotel Management

22 Oct 2019 by MF

Dear Sir or Madam, Thank you for your review. I am so happy to read that the team went out of their way to provide excellent service during your stay. Please do come back again soon. Kind regards Marie Fagan General Manager

5 out of 5

Posted by on 20 Sep 2019

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Comment from Hotel Management

23 Sep 2019 by MF

Dear Sir or Madam, Thank you for your scores of 5! Please do come back again soon. Kind regards Marie Fagan General Manager

5 out of 5
Excellent stay. Would highly recommend staff couldn’t do enough for us, texts during stay made experience personal

Posted by on 23 Jul 2019

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Comment from Hotel Management

24 Jul 2019 by MF

Dear Sir or Madam, Thank you for your review and recommendation. I am so happy to read that you had an excellent stay and experience here with us in Cardiff. Please do come back again. Kind regards Marie Fagan General Manager

5 out of 5

Posted by on 6 Jun 2019

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Comment from Hotel Management

6 Jun 2019 by MF

Dear Sir or Madam, Thank you for your scores! Please do come back again soon. Kind regards Marie Fagan General Manager

5 out of 5
I was very impressed with the staff. They were so pleasant and yet very professional. They were very helpful.

Posted by on 1 Apr 2019

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Comment from Hotel Management

3 Apr 2019 by MF

Dear Sir or Madam, Thank you for your review. I am so happy to read your comments regarding the pleasant, helpful and professional staff and I will share your lovely feedback. I do look forward to welcoming you back. Kind regards Marie Fagan General Manager

3 out of 5
Nice hotel, well placed, very helpful and friendly staff, only complaint was very expensive car park

Posted by on 17 Jan 2019

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Comment from Hotel Management

17 Jan 2019 by mf

Dear Sir or Madam, A big thank you for your review. I am so happy to read that you enjoyed your stay, our location and very helpful and friendly team. I am so very sorry for your feedback regarding the parking and please do contact us before your next stay and we will be happy to help you with alternative self-parking. Their is an NCP on Greyfriars Road which is only two minute walk from the hotel. I do look forward to welcoming you back. Kind regards Marie Fagan General Manager

4 out of 5

Posted by on 4 Jan 2019

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Comment from Hotel Management

7 Jan 2019 by MF

Dear Sir or Madam, Thank you for your score. I do hope that you will consider visiting us again soon. Kind regards Marie Fagan General Manager

2 out of 5
Room = great Check in Service = great Breakfast = great, especially the omelette General Service: Very poor - Car was parked using hotel valet parking -> received car back with a dent in the door. Manager supposedly checked the CCTV from the car park but could not ascertain where the dent came from. Requested CCTV - but 3 weeks later and still have not received it, or heard from the hotel - which seems suspicious to me. Car was checked prior to being parked and hotel confirm dent was not there - but when receiving the car back there was a dent - clearly it has occured when they were looking after it. Still awaiting response. If you stay at the hotel, do not use the parking facility

Posted by , from Cambridge on 30 Jun 2018

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Comment from Hotel Management

9 Jul 2018 by MF

Dear Sir or Madam, Thank you for your review. I am delighted to read your feedback regarding the great check-in and service you received and that you especially enjoyed your omelette at breakfast. I have also noted your comments regarding your vehicle and please do contact the hotel directly regarding this matter and our Director of Operations will be happy to assist you. I do hope that you will consider staying with us in the future. Kind regards Marie Fagan General Manager

Renovations + Closures

The following facilities or services will be unavailable from August 16 2020 to December 31 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Sauna
  • Spa
  • Hot tub

Property Features

Hilton Cardiff offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 3651 square feet (339 square metres) and includes conference rooms. A sauna, spa services, and tour or ticket assistance are also featured at the luxury Hilton Cardiff. Parking is available for a fee. This 4.5-star Cardiff hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 7 levels
  • 3651 sq ft of conference space
  • 339 sq. m of conference space
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Airport: Cardiff (CWL-Cardiff Intl.) (22.4 km / 13.9 mi)
  • Train station: Cardiff Queen Street Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Cardiff offers 197 forms of air-conditioned accommodation with minibars and laptop-compatible safes. 32-inch Flat-screen televisions come with cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and hairdryers. This Cardiff hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Deep-soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 7 AM to 10 AM.

Grey Restaurant – This restaurant specialises in local cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

  • Golfing nearby

Spa Services

Schmoo in the City has 2 treatment rooms and outdoor treatment areas. Services include hot stone massages, facials, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 25.00 per accommodation, per stayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast.The property affirms that it follows sanitisation practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 10.00 per person (approximately)
  • Fee for in-room wireless Internet: GBP 15 per day (rates may vary)
  • Fee for in-room wired Internet: GBP 15.00 per day (rates may vary)
  • Fee for wired Internet in public areas: GBP 15 per day (rates may vary)
  • Self-parking fee: GBP 23 per day
  • Pet fee: GBP 25.00 per accommodation, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cardiff Hilton
  • Hilton Cardiff
  • Hilton Hotel Cardiff
  • Cardiff Hilton Hotel
  • Cardiff Hilton International
  • Hilton Cardiff Hotel Cardiff
  • Hilton Cardiff Wales
  • Hilton International Cardiff
  • Hilton Cardiff Hotel
  • Hilton Cardiff Hotel
  • Hilton Cardiff Cardiff
  • Hilton Cardiff Hotel Cardiff

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.