7 Dec 2021 by NS
Dear Joanne, Thank you for your review. I am deeply sorry for your feedback on this occasion. I am working with the Housekeeping team to action these issues immediately and I fully appreciate your disappointment on this visit. I do hope that despite your experience on this occasion we will have the opportunity of welcoming you back and fully restoring your confidence in our hotel. Kind regards Neil Sewell General Manager
24 Feb 2020 by MF
Dear Sir or Madam, Thank you for your scores. Please do come back again soon. Kind regards Marie Fagan General Manager
2 Dec 2019 by MF
Dear Sir or Madam, Thank you for your review. I am happy you enjoyed your stay and the the team were polite and helpful. Please do come back again soon. Kind regards Marie Fagan General Manager
22 Oct 2019 by MF
Dear Sir or Madam, Thank you for your review. I am so happy to read that the team went out of their way to provide excellent service during your stay. Please do come back again soon. Kind regards Marie Fagan General Manager
23 Sep 2019 by MF
Dear Sir or Madam, Thank you for your scores of 5! Please do come back again soon. Kind regards Marie Fagan General Manager
24 Jul 2019 by MF
Dear Sir or Madam, Thank you for your review and recommendation. I am so happy to read that you had an excellent stay and experience here with us in Cardiff. Please do come back again. Kind regards Marie Fagan General Manager
6 Jun 2019 by MF
Dear Sir or Madam, Thank you for your scores! Please do come back again soon. Kind regards Marie Fagan General Manager
3 Apr 2019 by MF
Dear Sir or Madam, Thank you for your review. I am so happy to read your comments regarding the pleasant, helpful and professional staff and I will share your lovely feedback. I do look forward to welcoming you back. Kind regards Marie Fagan General Manager
17 Jan 2019 by mf
Dear Sir or Madam, A big thank you for your review. I am so happy to read that you enjoyed your stay, our location and very helpful and friendly team. I am so very sorry for your feedback regarding the parking and please do contact us before your next stay and we will be happy to help you with alternative self-parking. Their is an NCP on Greyfriars Road which is only two minute walk from the hotel. I do look forward to welcoming you back. Kind regards Marie Fagan General Manager
7 Jan 2019 by MF
Dear Sir or Madam, Thank you for your score. I do hope that you will consider visiting us again soon. Kind regards Marie Fagan General Manager
Hilton Cardiff offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 3651 square feet (339 square metres) and includes conference rooms. A sauna, spa services, and tour or ticket assistance are also featured at the luxury Hilton Cardiff. Parking is available for a fee. This 4.5-star Cardiff hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , High-speed internet access , Internet access (surcharge)
Available in some public areas: Free WiFi , Wired internet access - surcharge
Self parking (surcharge) , Free parking nearby
Hilton Cardiff offers 197 air-conditioned accommodations with laptop-compatible safes and a safe. Flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and hairdryers. This Cardiff hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a to-go breakfast daily from 7 AM to 10 AM.
Grey Restaurant – This restaurant specialises in local cuisine and serves lunch and dinner.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Schmoo in the City has 2 treatment rooms and outdoor treatment areas. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.