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4.2 out of 5

"Pre-pandemic, we have stayed at this hotel a number of times before and thought it was great. This time it seems to have gone downhill and it was disa ... " More

By a verified traveller on Fri 03 Dec 2021

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Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£78* Per night/room 22 Dec - 23 Dec

Executive Twin Room, View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Hilton Cardiff's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Cardiff Castle. Free WiFi in public areas, a full-service spa and an indoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free Wi-Fi in some public areas
  • Enjoy local cuisine while dining at Grey Restaurant
  • To-go breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, hot stone massages or aromatherapy at Schmoo in the City
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Cardiff Castle and 3 minutes on foot from New Theatre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hilton Cardiff ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Cardiff

Everyone (11) Couples (5) Family (1)
3 out of 5
Pre-pandemic, we have stayed at this hotel a number of times before and thought it was great. This time it seems to have gone downhill and it was disappointing. Check in was efficient. The room had a covid clean sticker but it didn't meet covid standards. We switched on the lamp and it was covered in dust so clearly hadn't been wiped down. I have to admit we did get a bit like we were on 'Four in a bed' but there was dust on the tv, along the mirror, dustballs in the corners of the bathroom, and the glass on top of the dresser and cupboard clearly hadn't been wiped down as there were raised ring marks and dust. Dried toothpaste remains were in the sink. The Tv remote had the back missing and the batteries sellotaped in. There was also no bedside table on one side of the bed and the bed was quite high so being short, I had to actually get out of bed to place my tablet and glasses on the floor. Someone's black dress was also left on the chair. Out in the corridor, the skirting board needs to be wiped down to remove the dirt and dust and you could scrape the edge of the carpet and dust balls would form. The table by the lift had sanitiser on it but didn't look like it had been wiped down for quite a while. We stayed on a Sunday night, paid less than £100 so feel it was value for money and the room was spacious. If I had paid £200 which seems to be the standard price for a Sat night, I would have been complaining.

Posted by on 3 Dec 2021

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Comment from Hotel Management

7 Dec 2021 by NS

Dear Joanne, Thank you for your review. I am deeply sorry for your feedback on this occasion. I am working with the Housekeeping team to action these issues immediately and I fully appreciate your disappointment on this visit. I do hope that despite your experience on this occasion we will have the opportunity of welcoming you back and fully restoring your confidence in our hotel. Kind regards Neil Sewell General Manager

3 out of 5

Posted by on 20 Feb 2020

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Comment from Hotel Management

24 Feb 2020 by MF

Dear Sir or Madam, Thank you for your scores. Please do come back again soon. Kind regards Marie Fagan General Manager

4 out of 5
Easy check in and check out. Staff polite and helpful.

Posted by on 29 Nov 2019

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Comment from Hotel Management

2 Dec 2019 by MF

Dear Sir or Madam, Thank you for your review. I am happy you enjoyed your stay and the the team were polite and helpful. Please do come back again soon. Kind regards Marie Fagan General Manager

5 out of 5
Really helpful and friendly staff. Went out of their way to look after us.

Posted by on 22 Oct 2019

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Comment from Hotel Management

22 Oct 2019 by MF

Dear Sir or Madam, Thank you for your review. I am so happy to read that the team went out of their way to provide excellent service during your stay. Please do come back again soon. Kind regards Marie Fagan General Manager

5 out of 5

Posted by on 20 Sep 2019

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Comment from Hotel Management

23 Sep 2019 by MF

Dear Sir or Madam, Thank you for your scores of 5! Please do come back again soon. Kind regards Marie Fagan General Manager

5 out of 5
Excellent stay. Would highly recommend staff couldn’t do enough for us, texts during stay made experience personal

Posted by on 23 Jul 2019

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Comment from Hotel Management

24 Jul 2019 by MF

Dear Sir or Madam, Thank you for your review and recommendation. I am so happy to read that you had an excellent stay and experience here with us in Cardiff. Please do come back again. Kind regards Marie Fagan General Manager

5 out of 5

Posted by on 6 Jun 2019

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Comment from Hotel Management

6 Jun 2019 by MF

Dear Sir or Madam, Thank you for your scores! Please do come back again soon. Kind regards Marie Fagan General Manager

5 out of 5
I was very impressed with the staff. They were so pleasant and yet very professional. They were very helpful.

Posted by on 1 Apr 2019

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Comment from Hotel Management

3 Apr 2019 by MF

Dear Sir or Madam, Thank you for your review. I am so happy to read your comments regarding the pleasant, helpful and professional staff and I will share your lovely feedback. I do look forward to welcoming you back. Kind regards Marie Fagan General Manager

3 out of 5
Nice hotel, well placed, very helpful and friendly staff, only complaint was very expensive car park

Posted by on 17 Jan 2019

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Comment from Hotel Management

17 Jan 2019 by mf

Dear Sir or Madam, A big thank you for your review. I am so happy to read that you enjoyed your stay, our location and very helpful and friendly team. I am so very sorry for your feedback regarding the parking and please do contact us before your next stay and we will be happy to help you with alternative self-parking. Their is an NCP on Greyfriars Road which is only two minute walk from the hotel. I do look forward to welcoming you back. Kind regards Marie Fagan General Manager

4 out of 5

Posted by on 4 Jan 2019

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Comment from Hotel Management

7 Jan 2019 by MF

Dear Sir or Madam, Thank you for your score. I do hope that you will consider visiting us again soon. Kind regards Marie Fagan General Manager

Property Features

Hilton Cardiff offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 3651 square feet (339 square metres) and includes conference rooms. A sauna, spa services, and tour or ticket assistance are also featured at the luxury Hilton Cardiff. Parking is available for a fee. This 4.5-star Cardiff hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 7 levels
  • 3651 sq ft of conference space
  • 339 sq. m of conference space
  • Built in 1999
  • Cabanas by the pool (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Wired internet access - surcharge

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Train station: Cardiff Queen Street Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Cardiff offers 197 air-conditioned accommodations with laptop-compatible safes and a safe. Flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary toiletries and hairdryers. This Cardiff hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

  • Deep-soaking bath
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Fridge
  • Electric kettle
  • Separate bath and shower
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 7 AM to 10 AM.

Grey Restaurant – This restaurant specialises in local cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

  • Golfing nearby

Spa Services

Schmoo in the City has 2 treatment rooms and outdoor treatment areas. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Sauna in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 35.00 per accommodation, per stay
  • Weight limit: 22 lbs
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free: Maximum age 10
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 10.00 per person (approximately)
  • Fee for in-room wireless Internet: GBP 15 per day (rates may vary)
  • Fee for in-room wired Internet: GBP 15.00 per day (rates may vary)
  • Fee for wired Internet in public areas: GBP 15 per day (rates may vary)
  • Covered self-parking fee: GBP 25 per day
  • Pet fee: GBP 35.00 per accommodation, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cardiff Hilton
  • Hilton Cardiff
  • Hilton Hotel Cardiff
  • Cardiff Hilton Hotel
  • Cardiff Hilton International
  • Hilton Cardiff Hotel Cardiff
  • Hilton Cardiff Wales
  • Hilton International Cardiff
  • Hilton Cardiff Hotel
  • Hilton Cardiff Hotel
  • Hilton Cardiff Cardiff
  • Hilton Cardiff Hotel Cardiff

You should know

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.