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"Lovely hotel, staff very nice and polite, if i had one tiny complaint it would be the so called double bed, two singles pushed together wasnt comf ... " More

By a verified traveller on Wed 27 Nov 2019

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Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the spacious rooms at Park Inn by Radisson Cardiff City Centre. During your stay, you're just a quick walk from Cardiff Motorpoint Arena. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This 3-star hotel has 146 rooms over 6 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer flat-screen TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served weekdays for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests speak favourably about the comfortable guestrooms and the helpful staff
  • Steps from Cardiff Motorpoint Arena and 8 minutes on foot from Cardiff Bay

Park Inn by Radisson Cardiff City Centre ratings based on 23 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Park Inn by Radisson Cardiff City Centre

Everyone (5) Couples (10) Family (2) Friends (2) Other (3)
5 out of 5
Lovely hotel, staff very nice and polite, if i had one tiny complaint it would be the so called double bed, two singles pushed together wasnt comfy

Posted by on 27 Nov 2019

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3 out of 5
Room was really cold, radiator didn't work. Really uncomfortable bed and pillows and the shower was held together with red sticky tape so was unable to change the height of it

Posted by on 16 Oct 2019

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Comment from Hotel Management

29 Oct 2019 by Ryan

Thank you for taking the time to post a review , I will be forwarding your feedback onto the housekeeping team and maintenance team to see as of why these issues have not been resolved

1 out of 5
Dark and dingy rooms. No air conditioning. No mattress protectors on the bed. Cleanliness could be better. Rude and non sensical bouncers on the door when you return from your night out. Won’t be staying again.

Posted by on 23 Jun 2019

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Comment from Hotel Management

24 Jun 2019 by Ryan

Thank you for taking the time to post a review, I will look into who was working security that day and speak to them about the manner of there work and how they are with guests.

4 out of 5

Family break

We went with my son and grandson, we love Cardiff. The hotel is located near to the centre of the shopping centre and Castle. We can't fault the facilities except we didn't have windows that opened and the air conditioning was too loud for us to sleep, but everything else such as the shower, the room and facilities downstairs like the bar were brilliant, we would definitely recommend it to you!

Posted by , from North Wales on 23 Aug 2017

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4 out of 5

Very nice will definitely go back to stay .

A lovely hotel close to everything. Comfortable bed and clean room ,

Posted by , from carmarthen on 20 Feb 2017

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3 out of 5

Good location, poor hotel

Location brilliant, can't be faulted. Rest of the hotel needs a lot of work. Entry lobby absolutely freezing which is a shame as we would have used the bar and restaurant otherwise. Room dirty and lights broken, but not horrific. Common areas were filthy though and looked like they hadn't been cleaned or hoovered in at least a week. Definitely wouldn't stay here again.

Posted by , from Surrey on 27 Jan 2017

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5 out of 5

perfect for motorpoint arena!

perfect for the arena opposite. hotel was clean and staff were friendly. could do with a vending machine or similar on the floors as after a concert there is nowhere open to get a bottle of water etc to take to your room. otherwise no faults to mention.

Posted by on 7 Feb 2016

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4 out of 5

Trip for university interview

Very convenient location for city centre and train station. Stay was excellent and staff very good. Only issue was taxi booked through the hotel was 15 minutes late which caused us some concern as attending an interview but everything turned out well in the end.

Posted by on 17 Jan 2016

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1 out of 5

Bit of a let down

Having stayed at this city centre hotel many times , I had no worries about booking again ,although this time it was a mistake as most of the room levels were being re-decorated we arrived 19:00 but it was as if the contractors had just up and left , mess everywhere ie paint scrapings , tape, dust and looking very grubby the room was in need of redecorating also looking very grubby totally not up to the usual Rad-park inn standards , surely the contractors should of cleaned up before leaving site, if I had known this was going on I would have booked elsewhere, I won't go into being kept awake until 4-5am with an endless stream of revellers banging on doors singing shouting and screaming we did voice our concerns when we checked out .

Posted by on 26 Dec 2015

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3 out of 5

Good Service

The hotel staff were friendly and the room was clean, Would stay there again.

Posted by on 11 Dec 2015

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About the Park Inn by Radisson Cardiff City Centre

Location Mary Ann Street, Cardiff, Wales CF10 2JH

Renovations + Closures

This property is closed from 4 December 2020 to 30 June 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Park Inn by Radisson Cardiff City Centre also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 3-star Cardiff hotel is smoke free.

  • 146 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cardiff International Airport (CWL) (26.8 km / 16.7 mi)
  • Train station: Cardiff Queen Street Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Park Inn by Radisson Cardiff City Centre offers 146 forms of accommodation with a safe and coffee/tea makers. This individually furnished accommodation includes desks. Flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Cardiff hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a continental breakfast on weekdays from 8:00 AM and 9:30 AM.

RBG Bar and Grill – This restaurant serves breakfast and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Waterskiing nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 8.00 per person (approximately)
  • Self-parking fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Inn Cardiff City Centre
  • Park Inn Radisson Hotel Cardiff City Centre
  • Radisson Cardiff City Centre
  • Park Inn Radisson Cardiff City Centre Hotel
  • Park Inn Radisson Cardiff City Centre
  • Park Inn By Radisson Cardiff City Centre Hotel Cardiff
  • Park Inn By Radisson Cardiff City Centre Wales
  • Park Inn Cardiff
  • Cardiff Park Inn
  • Park By Radisson Cardiff City
  • Park Inn by Radisson Cardiff City Centre Hotel
  • Park Inn by Radisson Cardiff City Centre Cardiff
  • Park Inn by Radisson Cardiff City Centre Hotel Cardiff

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.