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4.1 out of 5

"Lovely hotel, stayed there a few times close enough to the centre " More

By a verified traveller on Sun 03 Feb 2019

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Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Park Plaza Cardiff. During your stay, you're just a quick walk from Cardiff Castle. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 2005, this 4-star hotel has 129 rooms. Free WiFi and satellite TV channels are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, satellite TV and coffee/tea makers
  • Free WiFi
  • Enjoy local cuisine while dining at Laguna Kitchen and Bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Treat yourself to massages, aromatherapy or facials at The Laguna Health and Spa
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a health club and a steam room
  • Guests really like the accommodation for the comfy beds and overall comfort
  • Within a 10-minute walk of Cardiff Castle and Cardiff Motorpoint Arena

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (City Hall Facing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room (City Hall Facing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Park Plaza Cardiff ratings based on 12 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Park Plaza Cardiff

Everyone (12)
4 out of 5

Posted by on 24 Sep 2019

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Comment from Hotel Management

13 Oct 2019 by Kate Jacyna

Dear Guest, Thank you for your feedback. We hope to welcome you back in the future.

4 out of 5

Posted by on 16 Sep 2019

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Comment from Hotel Management

13 Oct 2019 by Kate Jacyna

Dear Guest, Thank you for your feedback. We hope to welcome you back in the future.

4 out of 5
Lovely hotel, stayed there a few times close enough to the centre

Posted by on 3 Feb 2019

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Comment from Hotel Management

18 May 2019 by .

Thank you for your feedback and for taking the time to write about your experience. We are delighted to see that you enjoyed your stay. We look forward to your next stay.

4 out of 5

Posted by on 21 Dec 2018

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Comment from Hotel Management

30 Dec 2018 by Angela

Thank you for your recent review and scoring us 4 out of 5. We look forward to welcoming you back in the future.

4 out of 5
Good hotel ,good ambiance.Ecellent friendly, helpful staff in reception,restaurant and bar.

Posted by , from Gwent on 22 Nov 2018

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Comment from Hotel Management

30 Dec 2018 by Angela

Thank you for your recent review and scoring us 4 out of 5. It is lovely to read that you enjoyed your stay. We look forward to welcoming you back in the future.

5 out of 5

Posted by on 30 Oct 2018

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Comment from Hotel Management

1 Nov 2018 by Angela

Thank you for spending the time to give us a review. Kind Regards Angela Horton Assistant Front Office Manager

5 out of 5
My Husband and daughter spent one night they both loved it. It was our daughters birthday weekend mentioned it at booking, on arrival they found a birthday card in the room. She was ever so excited. Thank you we will be back again as a family for a long weekend 😀

Posted by on 23 Aug 2018

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Comment from Hotel Management

26 Aug 2018 by Daniel

Thanks for your review. It was great to read your daughter had a great birthday here. We look forward to welcoming you back soon.

5 out of 5
Was pleasantly surprised everything at the hotel was excellent.

Posted by on 27 Jul 2018

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Comment from Hotel Management

29 Jul 2018 by Daniel

Dear reviewer, Thank you for your recent review. It was great to read that you enjoyed your stay, we look forward to welcoming you back to Cardiff soon. Kind regards, Daniel Bell Front Office Manager

4 out of 5

Close to city centre

Really enjoyed our stay, clean, quiet room. Staff very friendly and helpful.

Posted by , from stratford upon avon on 26 Feb 2018

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Comment from Hotel Management

26 Feb 2018 by Daniel

Dear Lee, Thank you for your feedback. I was delighted to read that you really enjoyed stay. Kind regards, Daniel Bell Front Office Manager

2 out of 5

Not happy

Arrived staff were lovely, went to the room the bed runner had a hole in not what u expect for a £140 room, my standards were not met at that price I paid, noise levels upon kick out time of the bars were horrendous could not sleep,we got offered a room move at 2am- check out was at noon ( not much point) so we got free breakfast which was lower then average- over all not happy

Posted by on 25 May 2017

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Comment from Hotel Management

1 Jun 2017 by jday

Thank you for your review on the Park Plaza. I'm so sorry that the stay did not meet your expectations. I do hope that you will return to allow us to demonstrate our usual standards of service.

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Park Plaza Cardiff offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A hot tub, a steam room, and spa services are also featured at the business-friendly Park Plaza Cardiff. This 4-star Cardiff hotel is smoke free.

  • 129 guestrooms or units
  • Built in 2005
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Cardiff (CWL-Cardiff Intl.) (27.7 km / 17.2 mi)
  • Train station: Cardiff Queen Street Station (0.7 km / 0.4 mi)

Room Amenities

Park Plaza Cardiff offers 129 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Laguna Kitchen and Bar – This restaurant specialises in local cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a steam room.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Laguna Health and Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Please note discounted parking is available at NCP Car Park (Greyfriars Road). Guests must validate their parking ticket at hotel front desk. Discount is unavailable if pre-booked online or for other parking locations.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast.The property affirms that it follows sanitisation practices of Safety Protocol (Radisson) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 14.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cardiff Park Plaza
  • Park Plaza Cardiff
  • Park Plaza Hotel Cardiff
  • Park Plaza Cardiff Hotel Cardiff
  • Park Plaza Cardiff Wales
  • Park Plaza Cardiff Hotel
  • Park Plaza Cardiff Wales
  • Cardiff Park Plaza
  • Park Plaza Cardiff Hotel
  • Park Plaza Cardiff Cardiff
  • Park Plaza Cardiff Hotel Cardiff

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.