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4.7 out of 5

"I was trying to work out why this new hotel was only having 4/5 on reviews. I now know why. *Communication* Really good and could check in via the ... " More

By a verified traveller on Mon 21 Nov 2022

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Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£82* Per night/room 26 Feb - 27 Feb

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

During your stay at The Parkgate Hotel, you're just a quick walk from Principality Stadium. Features include free WiFi in public areas, plus a full-service spa and a restaurant.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Indulge with body scrubs, body wraps or hot stone massages at the spa
  • Amenities include meeting rooms, conference space and a lift
  • Steps from Principality Stadium and 4 minutes on foot from St. David's Hall

The Parkgate Hotel ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Parkgate Hotel

Everyone (1) Couples (1)
4 out of 5
I was trying to work out why this new hotel was only having 4/5 on reviews. I now know why. *Communication* Really good and could check in via the Celtic App once I figured how to use it! Can also get a digital key. **First impressions** Impressive entrance, however the concierge was rude and dismissive. (He apologised and must be having one of those days), however the theme continued. This is where the issue lies. Some staff are lovely, some are very moody and pretentious. As an example the porter will see one minute and chirpy; then totally dismissive, quite rude and complain that there are too many bags. A hostel I would accept, however not the luxury the hotel is trying to offer. **Room** Really clean, comfortable bed and quite large. We stayed in a Superior Queen. Quiet and homely. **Breakfast** Really nice, tasty and quality products. The “galley” set up is chaotic when busy and needs a re-think. **Bar** Comfortable, staff there attentive. Overall we will stay again if the price is right. and hope management sort front of house. We paid £180 inc breakfast and would not pay more. Hotel needs to decide what they want to provide service wise. If they want to provide premium service that needs to be consistent, not ad-hoc and I hate to say it the service appears to be on looks. Stayed in luxury hotels worldwide and there is plenty to le

Posted by on 21 Nov 2022

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Comment from Hotel Management

21 Nov 2022 by GA

Dear IanThank you for your detailed review of your stay highlighting both your positive experiences and areas for improvement. Please can I assure you that we use all feedback to work with the teams to improve the service we offer and allow us to work on our continuity of service.I do hope that we will have the opportunity of welcoming you back again soon.Kind regardsLouisa StrideGuest Services

5 out of 5
Fabulous old historic building with modern fittings

Posted by on 30 Sep 2022

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Comment from Hotel Management

3 Oct 2022 by GA

Dear Gary,Thank you for the 5 out of 5!We do look forward to welcoming you back again soon.Kind regardsGuest ServicesThe Parkgate Hotel

5 out of 5
Elegant hotel and reasonable price fir a spa

Posted by on 2 Nov 2021

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Comment from Hotel Management

17 Nov 2021 by Reception Manager

Dear Lisa, Thank you for the 5* review. We are so happy to be finally open and welcoming guests into our amazing property. We are so pleased you enjoyed the Thermal Suite and could take time to relax. Your kind words have be forwarded to the whole team. We hope to welcome you back to the hotel soon. Warm Regards, Ryan Parry Reception Manager

Property Features

The Parkgate Hotel offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Parkgate Hotel also features dry cleaning/laundry services and a lift. Smoking is allowed in designated areas at this 4-star Cardiff hotel.

  • 170 guestrooms or units
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Train station: Cardiff Queen Street Station (1.8 km / 1.1 mi)

Room Amenities

The Parkgate Hotel offers 170 air-conditioned accommodations with a safe and a hairdryer. LED televisions are featured in guestrooms. This Cardiff hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • LED television
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Air conditioning
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

The Sorting Room – On-site brasserie. Reservations are required.

Spa Services

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a mud bath, a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages


If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies


  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities. Enhanced food service safety measures are in place.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Online penalty collection

Hotel Names

  • The Parkgate Hotel Hotel
  • The Parkgate Hotel Cardiff
  • The Parkgate Hotel Hotel Cardiff

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.