"I was trying to work out why this new hotel was only having 4/5 on reviews. I now know why. *Communication* Really good and could check in via the ... " More
21 Nov 2022 by GA
Dear IanThank you for your detailed review of your stay highlighting both your positive experiences and areas for improvement. Please can I assure you that we use all feedback to work with the teams to improve the service we offer and allow us to work on our continuity of service.I do hope that we will have the opportunity of welcoming you back again soon.Kind regardsLouisa StrideGuest Services
3 Oct 2022 by GA
Dear Gary,Thank you for the 5 out of 5!We do look forward to welcoming you back again soon.Kind regardsGuest ServicesThe Parkgate Hotel
17 Nov 2021 by Reception Manager
Dear Lisa, Thank you for the 5* review. We are so happy to be finally open and welcoming guests into our amazing property. We are so pleased you enjoyed the Thermal Suite and could take time to relax. Your kind words have be forwarded to the whole team. We hope to welcome you back to the hotel soon. Warm Regards, Ryan Parry Reception Manager
The Parkgate Hotel offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Parkgate Hotel also features dry cleaning/laundry services and a lift. Smoking is allowed in designated areas at this 4-star Cardiff hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
The Parkgate Hotel offers 170 air-conditioned accommodations with a safe and a hairdryer. LED televisions are featured in guestrooms. This Cardiff hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The Sorting Room – On-site brasserie. Reservations are required.
The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a mud bath, a sauna and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities. Enhanced food service safety measures are in place.
