"Hotel great. Room was fantastic, modern but classy and roomy - great furniture / nice bathroom. Car parking expensive, bar could do with updating / ex ... " More
8 May 2023 by Hayley Kitchen, Guest Experience Manager
Dear TIM，Thank you for taking the time to share your feedback on your recent stay at our hotel. We are delighted to hear that you enjoyed your room and found it to be modern, elegant and spacious, with beautiful furnishings and a nice bathroom. We appreciate your suggestion of the bar and will certainly take it into consideration as we continue to improve our facilities. We apologise for any inconvenience caused by the lack of available seating during your visit and we will endeavour to ensure that our guests have sufficient space in the future.Thank you for your feedback as we strive to improve our guests' experience.We hope to meet you next time!Warm regards,Hayley KitchenGuest Experience Manager
23 Apr 2023 by Hayley Kitchen, Guest Experience Manager
Dear Fahim，Thank you for your feedback regarding your recent stay with us. We apologise for any shortcomings in the check-in process and the lack of information provided by our staff.We understand the importance of providing our guests with clear and accurate information to ensure a smooth and hassle-free stay, and we apologise for falling short in this instance. We will ensure that our staff receive additional training and coaching to ensure that they provide a more friendly and helpful service to our guests during check-in.We hope to meet you next time!Warm regards,Hayley KitchenGuest Experience Manager
15 Sep 2020 by The Lowry Hotel
Thank you so much for your kind words Kay. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to welcoming you again in the future!
26 Feb 2020 by The Lowry Hotel
Thank you for your feedback.
28 Oct 2019 by The Lowry Hotel
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards
7 Oct 2019 by The Lowry Hotel
Thank you for this fantastic rating. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon. Kind regards The Lowry Hotel
2 Jul 2019 by The Lowry Hotel
Thank you for taking time to provide feedback. We are sad to see your comments regarding your previous stay. We will look into our currently standards and procedures to ensure these are improved. Kind regards The Lowry Hotel
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Wired internet access - surcharge
Self parking (surcharge) , Valet parking (surcharge)
For a fee, guests can enjoy a full breakfast daily.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in.
The Lowry Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard and Barclaycard. Cash is not accepted.
For guests' safety, the property includes a smoke detector in all accommodation.
Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.
