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4.6 out of 5

"Really good hotel with good location just minutes away from the train station. turndown service and "covid" amenity kit (masks, etc) are a nice touch. ... " More

By a verified traveller on Sat 18 Sep 2021

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Classic Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£160* Per night/room 2 Jan - 3 Jan

Suite (Heritage)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Grand Suite (Heritage)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of The Grand, York's great location. During your stay, you're just a quick walk from York Minster. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 1906, this 5-star hotel has 207 rooms over 5 floors. This property offers pet-friendly amenities, such as food and water bowls. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and Egyptian cotton sheets
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, body wraps or hot stone massages at Spa at The Grand
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the overall comfort, cleanliness and spaciousness
  • Within a 10-minute walk of York Minster and National Railway Museum
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

The Grand, York ratings based on 18 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Grand, York

Everyone (9) Couples (8) Family (1)
5 out of 5
Really good hotel with good location just minutes away from the train station. turndown service and "covid" amenity kit (masks, etc) are a nice touch. loved the shortbread nice bar

Posted by on 18 Sep 2021

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Comment from Hotel Management

22 Sep 2021 by Kim – Guest Relations Team

Greetings from The Grand, York and thank you for taking the time to share your feedback following your recent stay with us. We are beyond delighted to read that you enjoyed a wonderful stay with us. We hope you were able to make some wonderful memories during your time in York. Once again, thank you so much for your comments and we look forward to welcoming you back again soon. With Kindest Regards,

5 out of 5
Hotel is superb. Staff are fantastic nothing is too much trouble and always go out of their way to make you feel welcome.

Posted by on 20 Jun 2021

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Comment from Hotel Management

20 Jun 2021 by Rebecca – Guest Relations Team

Greetings from The Grand, York and thank you for taking the time to share your feedback following your recent stay with us. We are beyond delighted to read that you enjoyed a wonderful stay at our luxurious Hotel. It is lovely to learn that you appreciated our beautiful hotel as well as our friendly and welcoming staff, who were on hand for all your needs during your stay with us. We hope you were able to make some wonderful memories during your time in York and it will be our pleasure to welcome you back to The Grand in the near future. With Kindest Regards,

5 out of 5

Posted by on 11 Jun 2021

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Comment from Hotel Management

22 Jun 2021 by Kim– Guest Relations Team

Greetings from The Grand, York and thank you for taking the time to share your feedback following your recent stay with us. As the only five-star hotel in York, we pride ourselves in delivering the highest levels of service for a truly memorable stay. We would like to apologise that we did not meet your full expectations. We appreciate your feedback as it is very important to us and helps us develop and truly provide an exceptional experience. If you would be so kind as to contact us, we would be more than happy to discuss your stay. We hope to have the opportunity to welcome you back soon and fully restore your faith in our usual luxury services. With Kindest Regards,

5 out of 5
Fabulous stay as always. Building and rooms are beautiful but the staff really make this hotel. Nothing ever seems too much trouble. Cannot recommend highly enough.

Posted by on 30 May 2021

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Comment from Hotel Management

31 May 2021 by Rebecca Howarth – Guest Relations Team

Good afternoon, Greetings from The Grand, York and thank you for taking the time to share your feedback following your recent stay with us. We are delighted to read that you enjoyed our beautiful historic building, your luxurious room and all the wonderful amenities that we offer. It is also wonderful to learn that you appreciated our friendly and welcoming staff, who were on hand for all your needs during your stay with us. We hope you were able to make some amazing memories during your time in York and look forward to welcoming you back to The Grand in the future. With Kindest Regards,

5 out of 5
nice hotel, good rooms, beautiful high ceilings, good location.

Posted by on 8 Sep 2020

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Comment from Hotel Management

8 Sep 2020 by The Guest Relations Team

Greetings from The Grand. I would like to thank you for choosing to stay with us and submitting your feedback regarding your stay with us. As the only five- star hotel in York, we pride ourselves in delivering the highest levels of service. From our charming building- established in 1906, classic décor to our dedicated team, who are always on hand to assist you. It is wonderful to know that you appreciated our excellent central location, with easy access to explore the beautiful City of York, as well as our friendly and on hand staff throughout your stay. It will be our pleasure to welcome you back in the near future. Kind regards

5 out of 5
Beautiful hotel, staff very helpful and lovely sized room

Posted by on 7 Sep 2020

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Comment from Hotel Management

8 Sep 2020 by The Guest Relations Team

Greetings from The Grand. I would like to thank you for choosing to stay with us and submitting your feedback regarding your stay with us. As the only five- star hotel in York, we pride ourselves in delivering the highest levels of service. From our charming building- established in 1906, classic décor to our dedicated team, who are always on hand to assist you. It is wonderful to know that you appreciated our excellent central location, with easy access to explore the beautiful City of York, as well as our friendly and on hand staff throughout your stay, and your beautiful room and its wonderful room amenities. It will be our pleasure to welcome you back in the near future. Kind regards

5 out of 5
Beautiful historic hotel. Could not fault it for a comfortable one night stay

Posted by on 1 Mar 2020

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Comment from Hotel Management

8 Mar 2020 by The Guest Relations Team

Greetings from The Grand. We are pleased to see that we have met your expectations, and that you enjoyed our beautiful grade II listed building. It has been our pleasure looking after you. Kind Regards

2 out of 5

Posted by on 24 Feb 2020

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Comment from Hotel Management

8 Mar 2020 by The Guest Relations Team

Greetings from The Grand. Thank you for having stayed with us. We are sorry to see that we have not met your expectations. Please do let us know if there is anything we could have done different. We do hope to have the pleasure of welcoming you back in the future. Kind Regards

5 out of 5
I will definitely come back to York and will most definitely stay at the Grand again

Posted by on 17 Nov 2019

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Comment from Hotel Management

19 Nov 2019 by Edward Gough, Guest Relations Assistant.

Greetings from The Grand! Thank you very much for taking the time to share your review. Your feedback means a lot to us and helps us provide exceptional service. We are always pleased when we are able to exceed our guests’ expectations and provide that extra special service that makes it a five star experience. Thank you once again for your review and we look forward to having the pleasure of welcoming you back in the near future. Kindest regards,

5 out of 5

Posted by on 5 Nov 2019

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Comment from Hotel Management

6 Nov 2019 by Edward Gough, Guest Relations Assistant.

Greetings from The Grand! Thank you very much for taking the time to share your review. Your feedback means a lot to us and helps us provide exceptional service. We are always pleased when we are able to exceed our guests’ expectations and provide that extra special service that makes it a five star experience. Thank you once again for your review and we hope to have the pleasure of welcoming you back in the near future. Kindest regards,

Property Features

The Grand, York offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. Event space at this hotel measures 0 square feet (0 square metres) and includes conference rooms. A fitness centre, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Grand, York. This Edwardian York hotel is smoke free.

  • 207 guestrooms or units
  • 5 levels
  • 0 sq ft of conference space
  • 0 sq. m of conference space
  • Built in 1906
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: York Station (0.3 km / 0.2 mi)

Room Amenities

The Grand, York offers 207 forms of accommodation with laptop-compatible safes and free newspapers. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. This York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

The Rise – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Spa Services

Spa at The Grand has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15 per night.
  • Cots (infant beds) are available for GBP 15.00 per night.

Pet Policy

  • Pets: GBP 35.00 per accommodation, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds

This property accepts Visa, Mastercard, American Express and Barclaycard; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds. This property accepts Visa, Mastercard, American Express and Barclaycard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless checkout is available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 20.00 for adults and GBP 10.00 for children (approximately)
  • Nearby parking fee: GBP 24.50 per night (328 ft away)
  • Pet fee: GBP 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 15.00 per night
  • Rollaway bed fee: GBP 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cedar Court Grand
  • Cedar Court Grand Hotel
  • Cedar Court Grand Hotel York
  • Cedar Court Grand York
  • Cedar Court Hotel
  • Cedar Grand Court
  • Cedar Grand Court Hotel
  • Grand Cedar Court
  • Grand Cedar Court Hotel
  • Hotel Cedar Court
  • Cedar Court Grand Hotel And Spa
  • Grand Hotel York
  • Grand York
  • The Grand Hotel Spa
  • The Grand, York York
  • The Grand, York Hotel
  • The Grand, York Hotel York

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.