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"The staff needs more training especially the housekeepers. The breakfast was kind of poor for Holiday Inn standards. Other than that, I am generally s ... " More

By a verified traveller on Thu 10 Mar 2022

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Standard Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£62* Per night/room 17 Jul - 18 Jul

Premium Room, Multiple Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Hotel Description

Holiday Inn York City Centre, an IHG Hotel's good location gets good marks from our customers. During your stay, you're just a quick walk from Shambles. Free WiFi in public areas, a restaurant and a gym are available.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served weekdays for a fee
  • Amenities include free newspapers in reception, meeting rooms and laundry facilities
  • On-site recreation includes a gym
  • Guests speak favourably about the location and the clean guestrooms
  • Steps from York Barbican and 7 minutes on foot from Shambles

Holiday Inn York City Centre, an IHG Hotel ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn York City Centre, an IHG Hotel

Everyone (14) Couples (2)
3 out of 5
The staff needs more training especially the housekeepers. The breakfast was kind of poor for Holiday Inn standards. Other than that, I am generally satisfied.

Posted by on 10 Mar 2022

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Comment from Hotel Management

12 Mar 2022 by Receptionist

Dear Anastasios, Thank you for taking the time to leave us a review. We would like to apologise to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We do have a Manager on 24/7 who is always available to help resolve issues at the hotel. Again, thank you for sharing your comments, and if I can be of assistance to you. Kind Regards Kate Rowbotham Reception

4 out of 5
The staff were absolutely wonderful. The tiled shower floors need a good deep clean

Posted by on 28 Aug 2020

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Comment from Hotel Management

28 Sep 2020 by Receptionist

Good Evening, Thank you for taking the time to leave us a review! I am sorry to hear that you found the shower floors need a deep clean I will be sure to pass this on to our housekeeping team however I am thrilled to see that you found our staff absolutely wonderful! I am absolutely thrilled to see you enjoyed everything about your stay! We hope to welcome you back again soon. Kindest Regards Kate Rowbotham

5 out of 5
Good location. Staff really helpful and friendly. Great value for money.

Posted by on 8 Oct 2019

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3 out of 5

Posted by on 1 Jan 2019

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3 out of 5
Great location, nice hotel but the bed is utterly uncomfortable; it’s a very small double and so so hard.

Posted by on 13 Dec 2018

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Comment from Hotel Management

16 Dec 2018 by Lora ball

thank you for your comments rating on your recent stay at holiday inn York city centre. im sorry to see you found the bed small. The beds are a standard 4ft x 6ft, should you require a larger size we can reallocate durig your stay or request a king size

3 out of 5
The staff on reception were great (think it was Lora who dealt with me). However, there was a large group of Tourists which the leader of the group thought it her right to stand and chat to staff. Staff were brilliant and night porter on Wednesday 31st was ace (top guy, when it easier to say no to the 3 of us). Complaints would have to be about lifts only (1 lift which was very slow trying to accommodate 4 floors when we left in the morning).

Posted by , from Warsop on 2 Nov 2018

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Comment from Hotel Management

25 Nov 2018 by Lora B

Thank you for your comments regarding your recent stay at holiday inn York city centre. I'm pleased you enjoyed your stay. I'm sorry to hear that our other guests were not as considerate to the needs of other guests. We will certainly look into training the reception team to managing this better in the future. I'm sorry to learn of your disappointment with the lift. Thank you for your comments regrading the customer service provided. We hope to welcome you back again soon.

3 out of 5

Nice hotel but not suitable if you’re looking for

Requested a family room (2 adults and 2 young children), you basically get a standard room which is normally big enough for 2 adults, once the sofa bed is opened there is no room, even the double bed is moved against the wall to allow the room. What made it worse is that there are floating bedside shelves which overlapped the double bed when moved - very uncomfortable! The sofa bed - wow - this can’t be slept on, all you can feel are the springs! One other thing - no air conditioning- granted this was never advertised but when your packed into a standard room when you believe you’ll get a standard family room, it was very hot through the night. Apart from the above - clean hotel, short walk into the centre - ideal for a couple.

Posted by on 18 Aug 2018

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Comment from Hotel Management

29 Aug 2018 by yorkhi

Thank you for your feedback, I am disappointed to learn that you where not happy with your stay. The hotel is planning to install Air con in the next few months. We will look in to the feedback regarding the sofa bed springs.

5 out of 5

City centre hotel

Pros: It’s location
Cons: Bring down the cost of breakfast
Good quality hotel right in centre of York Ideal for access to all York’s attractions

Posted by , from rotherham on 27 Feb 2018

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Comment from Hotel Management

6 Mar 2018 by Norbert

Thank you for staying with us! We are really appreciate your feedback! Kind Regards Norbert

3 out of 5

It was a room not an experience

Came through York on a Saturday. Usual hotels were booked but this matched in price so assumed it would match in quality- it didn’t. Carpets shabby and pulling from doorways. Mold in showers and our door didn’t lock. Heating was barely covering the cold - once we got it working. Location was handy and staff was friendly.

Posted by on 19 Feb 2018

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Comment from Hotel Management

13 Mar 2018 by Norbert

Thank you for staying with us. We much appreciate your feedback. Sorry to hear about your issue with a daily cleaning. We at Hotel 53 working hard to make every guest journey excellent. I do apologise if we didn't make it in your case! I we can do anything for you in the future, don't hesitate to ring or email us directly. Hope we can welcome you again in the near future. Kind Regards Norbert

4 out of 5

Great location

First time in York. Hotel is in a great location to all the main attractions we wanted to visit. Hotel staff was really helpful for getting us parked up as the main car park was full when we arrived. The car park we was appointed to was actually cheaper which was a bonus.

Posted by , from Leicester on 29 Jan 2018

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Comment from Hotel Management

8 Feb 2018 by Norbert

Thank you so much your feedback! Hope we could welcome back you soon!

About the Holiday Inn York City Centre, an IHG Hotel

Location 53 Piccadilly, York, England YO1 9PL

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1292 square feet (120 square metres). A fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Holiday Inn York City Centre, an IHG Hotel. This 4-star York hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 5 levels
  • 1292 sq ft of conference space
  • 120 sq. m of conference space
  • Built in 2002
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: York (QQY-York Train Station) (2.2 km / 1.3 mi)

Room Amenities

Holiday Inn York City Centre, an IHG Hotel offers 100 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and designer toiletries. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Pillow options
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Designer toiletries
  • Telephone
  • Desk
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays from 7:00 AM and 10:00 AM.

Holiday Inn York City Centre, an IHG Hotel has a restaurant serving light fare only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Barclaycard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 30 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 24 per person (approximately)
  • Nearby parking fee: GBP 12.00 per night
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 53 Hotel
  • 53 York
  • Hotel 53
  • Hotel 53 York
  • 53 Hotel York
  • Holiday Inn York City Centre Hotel
  • York City Centre, An Ihg
  • Holiday Inn York City Centre
  • Holiday Inn York City Centre an IHG Hotel
  • Holiday Inn York City Centre, an IHG Hotel York
  • Holiday Inn York City Centre, an IHG Hotel Hotel
  • Holiday Inn York City Centre, an IHG Hotel Hotel York

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.