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4.3 out of 5

"Fantastic hotel, great location, i booked 3 rooms for our group, all the same style of room, except mine didn't have any air conditioning at all and w ... " More

By a verified traveller on Sun 18 Jul 2021

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Standard Room, 1 Double Bed, Non Smoking (Small Room)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£75* Per night/room 1 Apr - 2 Apr

Deluxe Room, 1 Double Bed, Non Smoking, Jetted Tub

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed, Accessible, Non Smoking (Converts to 2 Twin Beds)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Moor Hall Hotel, BW Premier Collection. During your stay, you'll be close to Sutton Park. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to detox wraps, aromatherapy or facials at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • 6 minutes by car from Sutton Park and 6 minutes from Sutton Coldfield Mall

Moor Hall Hotel, BW Premier Collection ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Moor Hall Hotel, BW Premier Collection

Everyone (5) Couples (3)
5 out of 5

Posted by on 10 May 2023

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Comment from Hotel Management

23 Jun 2023 by Hermione

Good evening Stephen,Thank you for your fantastic review, we are happy that you enjoyed your stay with us and look forward to welcoming you again soon.

5 out of 5

Posted by on 14 Dec 2021

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4 out of 5
Fantastic hotel, great location, i booked 3 rooms for our group, all the same style of room, except mine didn't have any air conditioning at all and we went on the hottest weekend of the year, our friends rooms that were booked as the same standard as ours, did have air conditioning, in my opinion thats poor !! Also the service on the terrace was quite poor, took for ages to get a drink, or food, seemed plenty of staff, but just so so slow, all bar the Spanish manager ? who was superb, but he can only cover so many of the other slow staff

Posted by on 18 Jul 2021

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4 out of 5
Felt a bit dated but was very clean staff good ...................

Posted by on 15 Dec 2019

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4 out of 5
The room was updated and modern. Would be nice to see the rest of the rooms to that standard

Posted by on 15 Dec 2019

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4 out of 5

Posted by on 22 Jul 2019

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5 out of 5

Vintage style v Modern hotels

Pros: Quality of staff and very clean
Cons: Move the smokers station well away from the front entrance to the hotel. Gives a very bad first impression.
Location: Perfect location for commute to city of Birmingham. A golfers paradise
A very good vintage style hotel doing it right. Traditional customer service as opposed to the modern chain type of hotels. A rexlaxing stay with good service from well trained, experience staff.

Posted by , from England on 29 Apr 2018

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4 out of 5

Good budget hotel with a homely feel

Well maintained grounds. Friendly staff. Good variety in breakfast selection.

Posted by , from rochester on 11 Oct 2016

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3 out of 5

Large room, nice enough staff but awful breakfast

The room was enormous, had a nice powerful shower and comfy bed. The decor throughout is dated and chinzy, pretty standard from Best Westerns though. The staff in general was pleasant. The self service breafast wasn't great - our order for teas and coffees was forgotten, as was my husband's request for scrambled egg and salmon. When it did arrive (for a £2 supplement), the egg was grey and rubbery. I asked for poached eggs which appeared far too quickly to have been made fresh. These too were grey!

Posted by on 17 Sep 2013

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5 out of 5
Relax trés bonne atmosphere Sejour formidable cosie

Posted by , from Mallorca espagne on 20 Nov 2018

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About the Birmingham North Moor Hall Hotel, BW Premier Collection

Location Moor Hall Drive, Four Oaks, Sutton Coldfield, England B75 6LN

Property Features

Moor Hall Hotel, BW Premier Collection offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and meeting rooms are available. A sauna, a terrace, and vending machine are also featured at the eco-certified Moor Hall Hotel, BW Premier Collection. Free self parking is available. This Sutton Coldfield hotel is smoke free.

  • 83 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Conference rooms
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • DVD player

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Sutton Coldfield Station (3.1 km / 1.9 mi)
  • Parking: Free self parking

Room Amenities

Moor Hall Hotel, BW Premier Collection offers 83 accommodations with DVD players and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include dressing gowns and hairdryers. This Sutton Coldfield hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • DVD player
  • Coffee maker
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Iron and ironing board
  • Desk
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 9:30 AM.

Moor Hall Hotel, BW Premier Collection has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf lessons available nearby

Spa Services

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Access to this property's leisure club (pool and fitness facility) is available by reservation only.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 14.95 per person
  • Pool fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Premier Moor Hall Hotel Sutton Coldfield
  • Best Western Premier Moor Hall Hotel
  • Best Western Premier Moor Hall Sutton Coldfield
  • Best Western Premier Moor Hall
  • Best Western Sutton Coldfield
  • Sutton Coldfield Best Western
  • Best Western Premier Moor Hall Hotel And Spa
  • BW Premier Collection Moor Hall Hotel Sutton Coldfield
  • BW Premier Collection Moor Hall Hotel
  • BW Premier Collection Moor Hall Sutton Coldfield
  • BW Premier Collection Moor Hall
  • Moor Hall Hotel BW Premier Collection Sutton Coldfield
  • Moor Hall Hotel BW Premier Collection
  • Moor Hall BW Premier Collection Sutton Coldfield
  • Moor Hall BW Premier Collection
  • Moor Hall Hotel BW Premier Collection
  • Moor Hall Hotel, BW Premier Collection Hotel
  • Birmingham North Moor Hall Hotel BW Premier Collection
  • Moor Hall Hotel, BW Premier Collection Sutton Coldfield
  • Moor Hall Hotel, BW Premier Collection Hotel Sutton Coldfield

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.