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"Great central location. Hotel abit rundown and noisy (walls are paper thin). " More

By a verified traveller on Mon 13 Jun 2022

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Classic Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£56* Per night/room 19 Feb - 20 Feb

Privilege, Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds (Classic)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Mercure Manchester Piccadilly Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Piccadilly Gardens. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Enjoy British cuisine and garden views while dining at The Brasserie
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Just a 5-minute walk from Manchester Arndale and 9 minutes on foot from Manchester Palace Theatre

Mercure Manchester Piccadilly Hotel ratings based on 11 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Manchester Piccadilly Hotel

Everyone (8) Couples (1) Family (1)
1 out of 5
Unfortunately, this hotel did not come up to the standards expected. The room was very dated, it was dirty and smelt of cigarettes even though it was a non smoking room. The smell was so bad in the bathroom. The double bed room was meant to be an upgrade. It was a joke, and such a disappointment. It came across so nice in the photos but in true reality was not good at all. The bathroom had mould patches or just really dirty areas, dust everywhere. The bed was far too small for what we requested, the bathroom amenities catered for one person only even though we were two. This room was an upgrade, and was questioned if it was better then the normal room booked. We were told its nice. Glad we checked in late so we didn't have to spend any longer then we had too there. It was not comfortable at all. Nightmare finding the overpriced car parking area too. Even though it was one night and one room on the date we stayed there, we would not go again or recommend this hotel.

Posted by on 7 Jan 2023

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Comment from Hotel Management

9 Jan 2023 by Jonathan

Dear Qaisar, thank you for leaving your feedback about the experience you had at the Mercure Manchester Piccadilly Hotel. I was very saddened to hear that we did not provide you with the high standard experience we usually offer to our guests, and I can assure you that your feedback will be shared with the senior management of the hotel. In regards to room and hotel quality, we are in fact looking for a full hotel refurbishment to start off within the next few months, so that hotel is refreshed, and the facilities match our service. Thank you for sharing your concerns with us. Sincerely, Jonathan Mc Shane, Guest Relations Associate.

3 out of 5
Great central location. Hotel abit rundown and noisy (walls are paper thin).

Posted by on 13 Jun 2022

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2 out of 5

Posted by on 15 Oct 2019

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Comment from Hotel Management

17 Oct 2019 by Lydia

Dear Anon, Thank you for taking the time to leave a rating of the hotel. Regards,

5 out of 5
Would of liked some draws to put clothes in/makeup and it would of been great if there were some pug sockets near the bed. The WiFi signal was really poor on the sixth floor, but non the above ruined the experience. The room was lovely as it is and the staff were brilliant.

Posted by on 15 Sep 2019

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Comment from Hotel Management

15 Sep 2019 by Wes

Dear Anon, Thank you for taking the time to write your review and it's great to hear that you enjoyed your stay with us. I have passed your comments on to the relevant departments for continued assessment and improvements to our guest experience We look forward to welcoming you back in the near future Kind regards

1 out of 5

Posted by on 10 Jun 2019

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Comment from Hotel Management

24 Jul 2019 by Lydia

Dear Anon, Thank you for taking the time to leave a rating of the hotel.

2 out of 5
Pictures do not refkect the room. Hotel is extremley dated compared to the pics

Posted by on 11 Mar 2019

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Comment from Hotel Management

13 Mar 2019 by Guest Relations Manager

Thank you for your review of the Mercure Manchester Piccadilly. It was great to receive your rating although a shame that the hotel did not stand out to you for all the right reasons; please do accept our apologies - we are reviewing refreshment of the property and will retain your feedback to assist us with this; we do hope that we may be able to welcome you back once the requisite works have been completed.

4 out of 5

Posted by on 3 Mar 2019

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Comment from Hotel Management

2 Apr 2019 by Guest Relations Manager

Thank you for your review of the Mercure Manchester Piccadilly. It was great to receive your rating and comments which will be shared with the team for future enhancements to service and will act as a motivating factor for them all moving forward - we hope we can welcome you back soon.

4 out of 5
Very nice hotel. Good location. 24 hour room service. Small TV, parking directions where not simple and you have to pay, no pool which was a shame or a nice hotel

Posted by on 6 Feb 2019

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Comment from Hotel Management

18 Feb 2019 by Guest Relations Manager

Thank you for your review of the Mercure Manchester Piccadilly. It was great to receive your rating and comments which will be shared with the team for future enhancements to service and will act as a motivating factor for them all moving forward - we hope we can welcome you back soon.

2 out of 5

Posted by on 8 Jan 2019

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Comment from Hotel Management

8 Jan 2019 by Guest Relations Manager

Thank you for your review of the Mercure Manchester Piccadilly. It was great to receive your rating although a shame that the hotel did not stand out to you for all the right reasons; please do accept our apologies - we continually monitor and share with the teams, all feedback received, so that we may improve and enhance services for the benefit of all guests moving forward. We do hope however that we may be able to welcome you to us in future

5 out of 5
Great central hotel. Close to everything and 15 mins walk to station. Top floors give a great view over Manchester. Nice room, comfy bed, tea and coffee.

Posted by , from London on 18 Nov 2018

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Comment from Hotel Management

18 Nov 2018 by Guest Relations Manager

Thank you for your review of the Mercure Manchester Piccadilly. It was great to receive your rating and comments which will be shared with the team for future enhancements to service and will act as a motivating factor for them all moving forward - we hope we can welcome you back soon.

About the Mercure Manchester Piccadilly Hotel

Location Portland Street, Manchester, England M1 4PH

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. WiFi is free in public spaces. A terrace, vending machine, and concierge services are also featured at the business-friendly Mercure Manchester Piccadilly Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Manchester hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 14 levels
  • Built in 1966
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Manchester (QQM-Piccadilly Train Station) (0.7 km / 0.4 mi)
  • Metro station: Picadilly Gardens Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Manchester Piccadilly Hotel offers 280 accommodations with a safe and a hairdryer. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

The Brasserie – Overlooking the garden, this restaurant specialises in British cuisine and serves breakfast, brunch, lunch and dinner.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests driving to the property should contact this property in advance.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and ALLSAFE (Accor Hotels) guidelines.

  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 17.95 per person (approximately)
  • Self-parking fee: GBP 20 per night
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Manchester Mercure Hotel
  • Manchester Mercure Piccadilly Hotel
  • Manchester Piccadilly Hotel Mercure
  • Mercure Manchester
  • Mercure Manchester Piccadilly
  • Mercure Manchester Piccadilly Hotel
  • Mercure Piccadilly
  • Mercure Piccadilly Hotel
  • Mercure Piccadilly Hotel Manchester
  • Piccadilly Mercure Hotel
  • Mercure Manchester Piccadilly
  • Mercure Manchester Piccadilly Hotel Hotel
  • Mercure Manchester Piccadilly Hotel Manchester
  • Mercure Manchester Piccadilly Hotel Hotel Manchester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.