West Midlands Romantic Hotels

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"I was not happy at all that they used the excuse of Covid for not cleaning our room everyday this was a load of rubbish as we saw them cleaning other peoples rooms. We came back to full bins and unmade beds. We complained about this and a polish lady called Durito I think her name was was extremely rude saying we only stayed for two nights and making hand gestures. We also had a problem with this lady when it came to iron our clothes we were only ironing one shirt and she put the pressure on for us to leave! This is a member of staff so we were confused as to why she was ironing in the first place. It did have some good qualities the manager seemed nice and it was cheap but overall not a great place to stay."

"Visit this property often and sadly it has deteriorated greatly. The hallway we were located on looked like it hadn't been cleaned in months. Hotel room doors were battered and dirty. Plaster had been chipped off walls and plaster dust on the carpet had been left uncleaned. Room was cold and air conditioning didnt seem to respond to higher temperatures. TV only displayed four or five stations. The rest were unwatchable. The bar area was icy cold. Staff were slow to serve. Had to ask several times to get any service. The place just seems to have gone downhill rapidly since the last time we stayed."