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4.2 out of 5

"Great location, junior suite was excellent. Breakfast very good and a lot of choice. Will rebook again " More

By a verified traveller on Mon 27 Jan 2020

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Hotel Description

Our customers tell us they can't get enough of Grey Street Hotel's great location. During your stay, you're just a quick walk from Newcastle-upon-Tyne Theatre Royal. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant. This 3.5-star hotel has 49 rooms. Each room includes amenities such as free WiFi and a TV.

  • Air-conditioned rooms with 24-hour room service, TVs and premium bedding
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Treat yourself to body treatments, manicures and pedicures or hot stone massages at All About You
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • Guests have great things to say about the location and the comfortable guestrooms
  • Just a 3-minute walk from Castle Keep and 7 minutes on foot from Tyne Bridge
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£54* Per night/room 4 Aug - 5 Aug

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grey Street Hotel ratings based on 13 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grey Street Hotel

Everyone (10) Couples (3)
5 out of 5
Great location, junior suite was excellent. Breakfast very good and a lot of choice. Will rebook again

Posted by on 27 Jan 2020

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Comment from Hotel Management

28 Jan 2020 by Grey Street Hotel

Thank you for reviewing your recent stay and we look forward to seeing you again in the future

5 out of 5

Posted by on 15 Jul 2019

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Comment from Hotel Management

15 Jul 2019 by Lottie

Thank you so much for your five star review, we're thrilled that you enjoyed your stay with us and hope to be able to welcome you back again soon. Grey Street Team x

4 out of 5

Posted by on 14 Jul 2019

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Comment from Hotel Management

15 Jul 2019 by Lottie

Thank you for your review, it's good to know that you enjoyed your stay with us. Hope to see you again soon. Grey Street Team x

5 out of 5
The staff members were incredibly helpful and welcoming.

Posted by on 1 Jul 2019

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Comment from Hotel Management

2 Jul 2019 by Lottie

Thank you for your lovely review, it's great to hear that you enjoyed your stay with us. We do hope you find an excuse to visit us again soon. Team Grey Street x

5 out of 5

Extremely nice staff

Firstly the staff are extremely nice, friendly and helpful who go that extra mile to help you out.. the hotel room was stunning, bargain for the price,, the location is ideal ... will definitely return to this hotel

Posted by on 15 Mar 2018

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Comment from Hotel Management

16 Mar 2018 by Lottie

What a lovely review, thank you so much! We're thrilled that you loved our team and hotel and look forward to seeing you again.

4 out of 5

Great location and stylishly redesigned

Friendly welcome; beautiful refurbishment; top central location in Grey St moments from the shops and restaurants/bars. Nicely and stylishly appointed rooms with very comfy beds. Great value

Posted by , from London on 17 Feb 2018

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Comment from Hotel Management

20 Feb 2018 by Lottie

Dear Al, Thank you for such a lovely review. We're thrilled that you enjoyed your stay and hope to welcome you back very soon. The Grey Street Team

4 out of 5

Nice hotel great location

Have stayed in Newcastle before but this hotel is in a great location it's been renovated at the moment but it's not a problem close to everything but still nice and quiet to stay in

Posted by , from a on 21 Feb 2017

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5 out of 5

Great hotel in a perfect location.

Pros: Friendly staff.
Location: Centrally located with great shopping nearby. River Tyne on your doorstep. Superb variety of restaurants on your doorstep.
Being centrally located we made the most of the amazing shopping, restaurants and superb architecture. Beautiful city loaded with facilities for everyone to enjoy.

Posted by , from Suffolk, england on 6 Dec 2016

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1 out of 5

Very incooperative

Ended up booking somewhere else and forfeiting the room fee.

Posted by on 15 Oct 2016

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4 out of 5

Overall a good hotel, very good location

There is some noise outside the hotel on the street, but it didn't affect me much. Good size room.

Posted by on 6 Oct 2016

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Renovations + Closures

This property is closed from 24 March 2020 to 31 July 2020 (dates subject to change).

Property Features

Grey Street Hotel offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. There are 3 meeting rooms available. The business-friendly Grey Street Hotel also features coffee/tea in common area, concierge services, and laundry facilities. This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

  • 49 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers for purchase
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (11.8 km / 7.3 mi)
  • Train station: Newcastle Central Station (0.7 km / 0.4 mi)

Room Amenities

Grey Street Hotel offers 49 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually decorated. Beds feature premium bedding. This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 9:30 AM and at the weekend from 7:30 AM to 9:30 AM.

Grey Street Hotel has a restaurant on site.

24-hour room service is available.

Spa Services

All About You has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology.

The spa is open selected days.

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 3
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: GBP 10.00 per pet, per night
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Staffed front desk
  • Debit cards
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 15 for adults and GBP 7.5 for children (approximately)
  • Pet fee: GBP 10.00 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grey Street Hotel Hotel
  • Grey Street Hotel Newcastle-upon-Tyne
  • Grey Street Newcastle-upon-Tyne
  • Grey Street Hotel Newcastle-upon-Tyne
  • Grey Street Hotel Hotel Newcastle-upon-Tyne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.