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4.4 out of 5

"Large, comfortable room in a historic building. Excellent location on the Quayside - walking distance from centre (or 5 mins via Q3 bus). Staff excell ... " More

By a verified traveller on Fri 13 Dec 2019

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Hotel Description

The comfortable rooms at Malmaison Newcastle get high marks from our customers. During your stay, you're just a quick walk from Quayside. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This 4-star hotel has 122 rooms over 9 floors. Each room includes amenities such as free WiFi and a plasma TV.

  • Air-conditioned rooms with 24-hour room service, plasma TVs and minibars
  • Free WiFi and wired Internet
  • Enjoy British cuisine while dining at Brasserie
  • Continental breakfast served daily for a fee
  • Treat yourself to manicures and pedicures, Swedish massages or body treatments at Malmaison
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre
  • Guests really like the accommodation for the comfy beds and overall comfort
  • Steps from Quayside and Gateshead Millennium Bridge
  • Dogs welcome for a fee (restrictions apply)

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£60* Per night/room 18 Jun - 19 Jun

Twin Room, River View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Malmaison Newcastle ratings based on 17 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Malmaison Newcastle

Everyone (12) Couples (3) Family (1)
4 out of 5
Large, comfortable room in a historic building. Excellent location on the Quayside - walking distance from centre (or 5 mins via Q3 bus). Staff excellent.

Posted by on 13 Dec 2019

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Comment from Hotel Management

14 Dec 2019 by Neil

Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards, Malmaison Newcastle Team

5 out of 5
Beautiful hotel. First time in a Malmaison, and I will be back. Quality, quality, quality.

Posted by on 1 Dec 2019

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Comment from Hotel Management

1 Dec 2019 by Malmaison Newcastle Team

Dear Kayla, Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards,

4 out of 5
Like the quirkiness of the Malmaison hotels and the dining is always first class! Superior room was a good sized room but felt it should of had a few extra touches like bottled water, bathrobes etc. Parking facilities very good, reasonably priced and close to hotel. As with all Malmaisons well worth the extra £2 for a cooked breakfast.

Posted by on 1 Sep 2019

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Comment from Hotel Management

8 Sep 2019 by Neil

Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards, Malmaison Newcastle Team

4 out of 5
Generally good but a few faults in the room (plug not working, light bulb nor working) were disappointing

Posted by on 18 Aug 2019

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Comment from Hotel Management

18 Aug 2019 by Daniel

Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward. We very much look forward to welcoming you back soon.

5 out of 5
Excellent location at the riverside with plenty of options for food & drink. Easy walk to town and accessible for the university. Rooms a decent size with a well proportioned bathroom. Starbucks on site as well as Chez Mal brasserie. Definitely stay here again.

Posted by on 21 Mar 2019

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5 out of 5
The views from the room we had over the river were amazing and worth paying extra for.

Posted by on 10 Mar 2019

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5 out of 5

Posted by on 17 Dec 2018

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5 out of 5
The staff are superb. Very friendly and really go out of their way to make you feel at home. Some of the best service we have had in a long time.

Posted by , from Leeds on 5 Nov 2018

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2 out of 5

Posted by on 4 Nov 2018

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5 out of 5
Very professional and cheerful welcome. Great room, very quiet

Posted by on 31 Jul 2018

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Renovations + Closures

This property is closed from 24 March 2020 to 14 June 2020 (dates subject to change).

Property Features

Malmaison Newcastle offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1259 square feet (117 square metres) and includes conference rooms. The business-friendly Malmaison Newcastle also features tour or ticket assistance, laundry facilities, and dry cleaning/laundry services. This 4-star Newcastle-upon-Tyne hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 9 levels
  • 1259 sq ft of conference space
  • 117 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Offsite parking discounted rates available

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (12.6 km / 7.8 mi)
  • Train station: Manors Station (0.9 km / 0.5 mi)

Room Amenities

Malmaison Newcastle offers 122 forms of accommodation with minibars and a safe. Plasma televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers. This Newcastle-upon-Tyne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily.

Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Reservations are required.

Mal Bar – This cocktail bar only serves lunch.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Spa Services

Malmaison has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

If your rate includes Breakfast it will include Continental Breakfast priced at GBP 16 per person. Full Breakfast menu is available for upgrade at additional surcharge of GBP 2 per person charged on departure at the hotel.

Guests driving to the property should contact this property in advance for parking information.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • Pets: GBP 10.00 per pet, per night
  • Only dogs are allowed
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. Noise-free guestrooms cannot be guaranteed.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 16 per person (approximately)
  • Nearby parking fee: GBP 10 per day
  • Pet fee: GBP 10.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Malmaison Hotel
  • Malmaison Hotel Newcastle
  • Malmaison Newcastle
  • Newcastle Malmaison
  • Malmaison Newcastle Hotel Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel
  • Malmaison Newcastle Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel
  • Malmaison Newcastle Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel Newcastle-upon-Tyne

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.