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4.1 out of 5

"Pleasant stay, good value, great location. " More

By a verified traveller on Sat 18 Jun 2022

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£67* Per night/room 30 Jun - 1 Jul

Signature Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Bridge View Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Deluxe

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Malmaison Newcastle. During your stay, you're just a quick walk from Quayside. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Enjoy British cuisine while dining at Brasserie
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with massages, body treatments or aromatherapy at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Quayside and a 3-minute drive from University of Newcastle-upon-Tyne
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Malmaison Newcastle ratings based on 7 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Malmaison Newcastle

Couples (3) Family (2)
2 out of 5
Nice locations and breakfast was amazing. Not happy about the welcome. Not professional at all. Parking was in the plaza next to the hotel. It is on the top floor. Not convenient if you have a few suit cases, and it cost £10 for a 24-hour period which was never mentioned at the time of the hotel booking.

Posted by on 2 Nov 2023

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Comment from Hotel Management

6 Nov 2023 by Reception

Dear Muhammad,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon. Kind regards,Malmaison Newcastle Team

4 out of 5
Pleasant stay, good value, great location.

Posted by on 18 Jun 2022

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Comment from Hotel Management

19 Jun 2022 by Reception

Dear Stephen, Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards, Malmaison Newcastle Team

5 out of 5
Easy check in, great location right on the quayside, friendly staff!

Posted by on 21 Sep 2020

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Comment from Hotel Management

22 Sep 2020 by Daniel

Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards, Malmaison Newcastle Team

5 out of 5
Amazing service. Got an upgrade to a river view room. Service was fantastic

Posted by , from Whitburn on 13 Aug 2020

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Comment from Hotel Management

15 Aug 2020 by Daniel

Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards, Malmaison Newcastle Team

4 out of 5
Warm, professional check in. Room spotless although I would have expected the room to have been updated and decorated whilst being closed. The inside of the wardrobe, drawers and doors were in need of being painted.

Posted by , from Middlesbrough on 13 Jul 2020

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Comment from Hotel Management

14 Jul 2020 by Neil

Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards, Malmaison Newcastle Team

4 out of 5
Large, comfortable room in a historic building. Excellent location on the Quayside - walking distance from centre (or 5 mins via Q3 bus). Staff excellent.

Posted by on 13 Dec 2019

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Comment from Hotel Management

14 Dec 2019 by Neil

Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards, Malmaison Newcastle Team

5 out of 5
Beautiful hotel. First time in a Malmaison, and I will be back. Quality, quality, quality.

Posted by on 1 Dec 2019

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Comment from Hotel Management

1 Dec 2019 by Malmaison Newcastle Team

Dear Kayla, Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards,

Property Features

Malmaison Newcastle offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1259 square feet (117 square metres) and includes conference space. The eco-certified Malmaison Newcastle also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. This 4-star Newcastle-upon-Tyne hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 9 levels
  • 1259 sq ft of conference space
  • 117 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Manors Station (0.9 km / 0.5 mi)
  • Metro station: Manors Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Malmaison Newcastle offers 122 accommodations with a safe and coffee/tea makers. Plasma televisions come with premium satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Newcastle-upon-Tyne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.

Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Reservations are required.

Mal Bar – This cocktail bar only serves lunch.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests driving to the property should contact this property in advance for parking information.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Pet Policy

  • Pets: GBP 25 per pet, per night, plus a deposit of GBP 100 per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 12
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 21 for adults and from GBP 11 for children
  • Self-parking fee: GBP 10 per night
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Malmaison Hotel
  • Malmaison Hotel Newcastle
  • Malmaison Newcastle
  • Newcastle Malmaison
  • Malmaison Newcastle Hotel Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel
  • Malmaison Newcastle Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel
  • Malmaison Newcastle Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel Newcastle-upon-Tyne

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.