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4.4 out of 5

"Easy check in, great location right on the quayside, friendly staff! " More

By a verified traveller on Mon 21 Sep 2020

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Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£72* Per night/room 16 May - 17 May

Signature Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Bridge View Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Club Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

The comfortable rooms at Malmaison Newcastle get high marks from our customers. During your stay, you're just a quick walk from Quayside. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This 4-star hotel has 122 rooms over 9 floors. Each room includes amenities such as free WiFi and a plasma TV.

  • Air-conditioned rooms with 24-hour room service, plasma TVs and coffee/tea makers
  • Free WiFi and wired Internet
  • Enjoy British cuisine while dining at Brasserie
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself to manicures and pedicures, Swedish massages or body treatments at Malmaison
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre
  • Guests really like the accommodation for the comfy beds and overall comfort
  • Steps from Quayside and Gateshead Millennium Bridge
  • Dogs welcome for a fee (restrictions apply)

Malmaison Newcastle ratings based on 20 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Malmaison Newcastle

Everyone (12) Couples (5) Family (2)
5 out of 5
Easy check in, great location right on the quayside, friendly staff!

Posted by on 21 Sep 2020

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Comment from Hotel Management

22 Sep 2020 by Daniel

Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards, Malmaison Newcastle Team

5 out of 5
Amazing service. Got an upgrade to a river view room. Service was fantastic

Posted by , from Whitburn on 13 Aug 2020

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Comment from Hotel Management

15 Aug 2020 by Daniel

Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards, Malmaison Newcastle Team

4 out of 5
Warm, professional check in. Room spotless although I would have expected the room to have been updated and decorated whilst being closed. The inside of the wardrobe, drawers and doors were in need of being painted.

Posted by , from Middlesbrough on 13 Jul 2020

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Comment from Hotel Management

14 Jul 2020 by Neil

Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards, Malmaison Newcastle Team

4 out of 5
Large, comfortable room in a historic building. Excellent location on the Quayside - walking distance from centre (or 5 mins via Q3 bus). Staff excellent.

Posted by on 13 Dec 2019

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Comment from Hotel Management

14 Dec 2019 by Neil

Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards, Malmaison Newcastle Team

5 out of 5
Beautiful hotel. First time in a Malmaison, and I will be back. Quality, quality, quality.

Posted by on 1 Dec 2019

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Comment from Hotel Management

1 Dec 2019 by Malmaison Newcastle Team

Dear Kayla, Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards,

4 out of 5
Like the quirkiness of the Malmaison hotels and the dining is always first class! Superior room was a good sized room but felt it should of had a few extra touches like bottled water, bathrobes etc. Parking facilities very good, reasonably priced and close to hotel. As with all Malmaisons well worth the extra £2 for a cooked breakfast.

Posted by on 1 Sep 2019

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Comment from Hotel Management

8 Sep 2019 by Neil

Thank you for taking the time to review your stay, I’m really pleased that you had a great stay and enjoyed our fabulous location at Malmaison Newcastle experience. We very much look forward to welcoming you back to our hotel again soon. Kind regards, Malmaison Newcastle Team

4 out of 5
Generally good but a few faults in the room (plug not working, light bulb nor working) were disappointing

Posted by on 18 Aug 2019

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Comment from Hotel Management

18 Aug 2019 by Daniel

Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward. We very much look forward to welcoming you back soon.

5 out of 5
Excellent location at the riverside with plenty of options for food & drink. Easy walk to town and accessible for the university. Rooms a decent size with a well proportioned bathroom. Starbucks on site as well as Chez Mal brasserie. Definitely stay here again.

Posted by on 21 Mar 2019

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5 out of 5
The views from the room we had over the river were amazing and worth paying extra for.

Posted by on 10 Mar 2019

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5 out of 5

Posted by on 17 Dec 2018

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Property Features

Malmaison Newcastle offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1259 square feet (117 square metres) and includes conference rooms. The business-friendly Malmaison Newcastle also features tour or ticket assistance, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. This 4-star Newcastle-upon-Tyne hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 9 levels
  • 1259 sq ft of conference space
  • 117 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (12.6 km / 7.8 mi)
  • Train station: Manors Station (0.9 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Malmaison Newcastle offers 122 forms of accommodation with a safe and coffee/tea makers. Plasma televisions come with premium satellite channels. Bathrooms include baths or showers and hairdryers. This Newcastle-upon-Tyne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Reservations are required.

Mal Bar – This cocktail bar only serves lunch.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Spa Services

Malmaison has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.

If your rate includes Breakfast it will include Continental Breakfast priced at GBP 16 per person. Full Breakfast menu is available for upgrade at additional surcharge of GBP 4 per person charged on departure at the hotel.

Guests driving to the property should contact this property in advance for parking information.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • Pets: GBP 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve on-site parking. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 17 per person (approximately)
  • Self-parking fee: GBP 10 per night
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Malmaison Hotel
  • Malmaison Hotel Newcastle
  • Malmaison Newcastle
  • Newcastle Malmaison
  • Malmaison Newcastle Hotel Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel
  • Malmaison Newcastle Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel
  • Malmaison Newcastle Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel Newcastle-upon-Tyne

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.