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4.6 out of 5

"Convenient for town shopping. Clean and quiet. Friendly staff. Great breakfast " More

By a verified traveller on Sun 18 Dec 2022

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Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£56* Per night/room 19 Feb - 20 Feb

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Family Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Single

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Maldron Hotel Newcastle. During your stay, you're just a quick walk from Eldon Square Shopping Centre. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Enjoy garden views while dining at Grain & Grill Restaurant
  • Full breakfast served daily for a fee
  • Amenities include a front-desk safe, 4 meeting rooms and laundry facilities
  • Guests really like the accommodation for the low noise level and overall comfort
  • Steps from Chinatown and 3 minutes on foot from St. James' Park

Maldron Hotel Newcastle ratings based on 12 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Maldron Hotel Newcastle

Everyone (4) Couples (3) Family (7)
5 out of 5
Convenient for town shopping. Clean and quiet. Friendly staff. Great breakfast

Posted by on 18 Dec 2022

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5 out of 5
Room was immaculate, beds were extremely comfortable and the breakfast was fantastic. Plenty of choice. All of the staff were very friendly and made us feel so welcome. Would highly recommend😀

Posted by on 22 Sep 2022

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Comment from Hotel Management

24 Sep 2022 by Reservations

Good MorningThank you for the lovely feedback, we are very pleased you enjoyed your stay with Maldron Newcastle.Kind RegardsReservations Team

4 out of 5
Clean, spacious and ideal location. Digital check in/out, limiting any wait time.

Posted by on 7 Dec 2021

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Comment from Hotel Management

8 Dec 2021 by Steph

Dear Sean, Thank you so much for taking the time to provide some feedback following your recent stay with us. Kind regards, Steph Guest Relations Manager

4 out of 5
Location / Clean

Posted by on 4 Oct 2021

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Comment from Hotel Management

20 Oct 2021 by Steph

Dear Stanley, Thank you so much for taking the time to post some feedback. We are so happy to see you enjoyed your time here at The Maldron. We hope to welcome you back soon. Kind regards, Steph Guest Relations Manager

5 out of 5
Located very conveniently for everything that the city has to offer. Staff were very friendly and helpful. Room was very comfortable, unfortunately, on our last night out of four we were woken between 02.15am by a rowdy group of young lads staying in the opposite four rooms to ours. Security was sent up to resolve the issue but they pretty much carried on until 4am, very inconsiderate! Never the less our stay was still enjoyable but this could have been dealt with better I feel.

Posted by on 29 Aug 2021

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5 out of 5
Friendly staff Quietness Comfy Beds Location brilliant

Posted by on 27 Jan 2020

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Comment from Hotel Management

31 Jan 2020 by Alastair

Thank you for your great review. I am so pleased you enjoyed your stay and hope we can look forward to welcoming you back to the hotel when you are next in Newcastle

4 out of 5

Posted by on 10 Nov 2019

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Comment from Hotel Management

13 Nov 2019 by Alastair

Thank you for your review, I am pleased you enjoyed your stay and hope we can look forward to welcoming you back to the hotel when you are next in Newcastle

5 out of 5

Posted by on 13 May 2019

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Comment from Hotel Management

13 May 2019 by Alastair

Thank you for your fantastic review. I am so pleased you enjoyed your stay with us and hope we can look forward to welcoming you back hen you are next in Newcastle

5 out of 5
Gorgeous room, gorgeous food and fantastic staff, would definitely recommend

Posted by on 4 May 2019

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Comment from Hotel Management

7 May 2019 by Alastair

Thank you for your great review. I am so pleased you enjoyed your stay and hope we can look forward to welcoming you back when you are next in Newcastle

3 out of 5

Posted by on 30 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Alastair

Thank you for your review

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 4 meeting rooms available. The eco-friendly Maldron Hotel Newcastle also features a garden, coffee/tea in common area, and laundry facilities. This 4-star Newcastle-upon-Tyne hotel is smoke free.

  • 265 guestrooms or units
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Newcastle Central Station (1.1 km / 0.7 mi)
  • Metro station: St. James Station (0.4 km / 0.2 mi)

Room Amenities

Maldron Hotel Newcastle offers 265 air-conditioned accommodations with a safe and an iron/ironing board. 32-inch Flat-screen televisions come with digital channels. Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Hypo-allergenic bedding
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Safe
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.

Grain & Grill Restaurant – Overlooking the garden, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Grain & Grill Bar – On-site bar. Open daily.

Red Bean Roastery Coffee – This coffee shop serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

For bookings of 10 people or more, this property charges GBP 100 bond per room on arrival against damages and / or noise disruption to other guests which is refundable on departure providing there has been no issues during the stay.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Commonly touched surfaces are cleaned with disinfectant between stays and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitiser and cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is not cleaned with disinfectant
  • Security system
  • Staff do not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available for guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property does not follow regional sanitisation guidelines
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 8 for adults and GBP 6 for children (approximately)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maldron Hotel Newcastle Newcastle-upon-Tyne
  • Maldron Newcastle Newcastle-upon-Tyne
  • Maldron castle castleuponTyne
  • Maldron Hotel Newcastle Hotel
  • Maldron Hotel Newcastle Newcastle-upon-Tyne
  • Maldron Hotel Newcastle Hotel Newcastle-upon-Tyne

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.