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"clean, easy, great breakfast bar " More

By a verified traveller on Mon 20 Dec 2021

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Standard Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
£61* Per night/room 31 Jul - 1 Aug

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Novotel Reading Centre. During your stay, you're just a quick walk from Hexagon. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.

  • Free WiFi
  • Enjoy international cuisine while dining at GourmetBar
  • To-go breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym, a steam room and a playground
  • Guests really like the accommodation for the spaciousness and comfy beds
  • Steps from John Lewis Reading and Reading Museum and Town Hall
  • Pets welcome for a fee (restrictions apply)

Novotel Reading Centre ratings based on 10 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Reading Centre

Everyone (2) Business (1) Couples (2) Family (2) Other (1)
5 out of 5
clean, easy, great breakfast bar

Posted by on 20 Dec 2021

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Comment from Hotel Management

6 Feb 2022 by Raquel Munaro

Thank you for taking the time to provide feedback regarding your recent stay at Novotel Reading Centre, all guest feedback is greatly appreciated as it allows us to continually review and improve our services and facilities.

1 out of 5
Treated absolutely disgracefully. Was woken up at 12 by a cleaner, even though I'm a night worker, and told I didn't have a booking. I told them I did so they went away where I managed to fall asleep again to be woken up an hour later by the receptionist. I'm now stood in the dark behind my door almost naked being told I need to check out as I don't have a booking. When I angrily told her to go check again I was informed that the police were being called. I got dressed and went down, now completely awake, they said sorry but it's ebookers fault for saying it was only one night which was a complete lie. They then said sorry for threatening to phone the police but that was my fault for intimidating the girl after she asked to see the booking which was also a lie because what she actually said was "You have no booking and need to check out". I was stood behind MY door not dressed being told to get out and THEY was the ones being intimidated???? Now this is what happened. I arrived after midnight which they was informed about but put me down as a no show therefore now only showing a 1 night stay, THEIR FAULT. They then got confused thinking I shouldn't be in that room, THEIR FAULT. They then intimidated and threatened me through the door and threatened to phone the police when I raised my voice, THEIR FAULT!!!!!

Posted by on 16 May 2021

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3 out of 5
Cleanliness is main attribute. I've no further comment.

Posted by on 24 Feb 2020

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Comment from Hotel Management

8 Apr 2020 by Raquel

Dear guest Thank you very much for your feedback! Kind Regards

4 out of 5
When we arrived the pool didn’t work and told us it was out of order, when we paid mostly for the use of the hotel. When the pool reopened in the evening. We was disappointed in the facilities and don’t think we would stay again. The only nice part was the friendly reception team.

Posted by on 2 Dec 2019

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Comment from Hotel Management

16 Dec 2019 by Miguel Povoa

Dear Friend, We very much appreciate your comments regarding your stay at the Novotel Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was good to have you, I will pass your feedback to our amazing team. Hope you enjoyed our lovely leisure facilities, sauna, pool, gym and steam room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If we don't see you again, please have a pleasant holidays and that 2019 will be an amazing year for all of us. Sincerely, Miguel Póvoa I Sales and Marketing Coordinator I Novotel Reading Centre I Reading RG11DP

5 out of 5
Great excellent customer service veryclean close to all amenities. Staff vey friendly. Hotel felt very safe and secure

Posted by on 18 Aug 2019

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Comment from Hotel Management

19 Aug 2019 by Miguel Povoa

Dear friend, We very much appreciate your comments regarding your stay at the Novotel Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was good to have you and to receive such lovely words, I will pass your feedback to our amazing team. Hope you enjoyed our lovely leisure facilities, sauna, pool, gym and steam room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Póvoa I Sales and Marketing Coordinator I Novotel Reading Centre I Reading RG11DP

3 out of 5

Noisy

Nice enough hotel and so well placed for Reading station BUT I checked in late...the hotel was full and I was given a room over the main Street. The sound proofing was poor and I got very little sleep. Will stay again but would book early and ask for a room at the rear.

Posted by on 23 Nov 2017

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3 out of 5

Good hotel service lacking

Arrived on Sunday night to be told the Car park was closed as it was being painted! Could have emailed me ahead of time to let me know. Second night I could not get into the car park as there was no one on the desk to open the gate. Shampoo and complementarity items not re filled. Finally when I ordered room service it was nearly an hour before it arrived with no apology. Nice clean hotel but service let it down.

Posted by on 25 Mar 2016

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4 out of 5

Good overnight stay

Excelllent value for money. Very comfortable beds. Ideal location. Staff are always excellent.

Posted by on 25 Jan 2016

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5 out of 5

Great for a base outside London

Location is great for train station and city centre shops. Room was spacious, clean and comfy. Even had a bluetooth speaker. Staff were very accommodating to special requests.

Posted by on 27 Oct 2015

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4 out of 5

Late night stay

Everything was spot on. The only problem was as a mature adult and sober to boot. I was not allowed to purchase a late night drink from the bar.

Posted by on 16 Sep 2014

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Renovations + Closures

This property is undergoing renovations from 27 January 2022 to 31 December 2022 (completion date subject to change).

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Property Features

Novotel Reading Centre offers its guests an indoor pool, a steam room, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. The family-friendly Novotel Reading Centre also features multilingual staff, coffee/tea in common area, and laundry facilities. This 4-star Reading hotel is smoke free.

  • 1 building
  • 179 guestrooms or units
  • 14 levels
  • 106 sq. m of conference space
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Transport

  • Train station: Reading Station (0.2 km / 0.1 mi)

Room Amenities

Novotel Reading Centre offers 179 accommodations with a safe and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Separate bath and shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 11 AM.

GourmetBar – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Casino nearby
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Barclaycard and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 3
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 12.00 per person (approximately)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Reading Centre
  • Novotel Reading Centre
  • Accor Reading Centre
  • Novotel Reading Centre Hotel Reading
  • Reading Novotel
  • Novotel Reading Centre Hotel
  • Accor Reading Centre
  • Reading Novotel
  • Novotel Reading Centre Hotel
  • Novotel Reading Centre Reading
  • Novotel Reading Centre Hotel Reading

You should know

  • Pool access available from 6:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.