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"The service was good, the food was excellent, rooms very clean " More

By a verified traveller on Wed 28 Aug 2019

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£42* Per night/room 27 Jun - 28 Jun

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they enjoy The Royal Hotel's good location. During your stay, you're just a quick walk from Scarborough Spa. Features include free WiFi in public areas, plus a restaurant and a bar. Built in 1830, this 3.5-star hotel has 159 rooms over 5 floors. TVs and WiFi are available in all rooms.

  • All rooms offer TVs, room service and electric kettles
  • Free Wi-Fi in some public areas
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Amenities include a front-desk safe, 4 meeting rooms and conference space
  • Guests speak favourably about the clean guestrooms and the proximity to shopping
  • 9 minutes by foot from Scarborough Spa and a 3-minute drive from Scarborough Open Air Theatre
  • Cats and dogs welcome for a fee

The Royal Hotel ratings based on 15 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Royal Hotel

Everyone (7) Couples (3) Family (4)
1 out of 5
Literally one of the worst places I have ever stayed. The room was filthy, the old windows meant that throughout the night the only thing we could hear was seagulls. Meaning we got 1 hours sleep all night. Would not stay here again. The door barely locked and had a large gap at the bottom. No hand soap in the bathroom despite it being during a time where hand washing is increasingly important. The breakfast was taste less and raw and we even found a hair in one of the breakfasts. Would have loved to discuss our stay

Posted by on 16 Jul 2020

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5 out of 5
The service was good, the food was excellent, rooms very clean

Posted by on 28 Aug 2019

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Comment from Hotel Management

22 Oct 2020 by Royal Hotel Team

Thank you for your review Kindest Regards

1 out of 5

Posted by on 27 Jun 2019

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3 out of 5
There was no hot water for a shower in the morning had to have a cold one staff not helpfull about this problem

Posted by on 22 Apr 2019

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2 out of 5
Entering the hotel through a throng of smokers on the doorstep isn't nice. The hall of mirrors in the lobby is exceptionally disorientating. Finding signage for reception and the lift etc is very difficult due to that. Check in was friendly and efficient. Management need to attend to many things that are wrong here though. Details are incorrect on the website for the car park. The website and other online presence gives the impression the use of the pool is free. It Isn't. They give you a slip of paper on check in which tells you there's a £4 per person charge to use it! That spoilt our plans and enjoyment to be quite Frank. The room had many flaws, perhaps too many to mention. On arrival we did note the window was open. We closed this as we went out for the afternoon. On our return the was a strong smell of paint in the room... Perhaps why the window open! The room needed total overhaul as the furniture was broken, mismatched and ill fitting for the small room. There was old broken plaster on the bathroom floor around the corridors and in our room. Beautiful building that needs sympathetic restoration.

Posted by on 10 Feb 2019

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1 out of 5
This hotel is not as it is shown on the website. Our room had what appeared to be faeces smeared on the carpet in the bedroom area. The spare towels had been stored in the wardrobe which smelt of damp and made the towels also smell of it. The curtains did not fully close due to the curtain rail being broken. There was no opening window in the room which made it far too hot. There were no biscuits on the tea tray and the tea bags were cheap & tasted funny. The room had a level of dust on each of the surfaces. The bed was slanted meaning you slept on an angle. The breakfast was not great either. The food was only kept warm by overhead heating which was far too hot to be able to get to the food at the back. The bacon and sausages were cheap. The fried eggs were over cooked and covered in grease. The fresh orange had been watered down that much it tasted of thin diluted orange. I reported all these issues when I was checking out and the staff member just shrugged his shoulders at me. I was not given any apologies or any refund.

Posted by , from Doncaster on 19 Aug 2018

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4 out of 5

nice room with a view

Quick check in, nice big room with a sea view,great location

Posted by on 11 Mar 2018

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5 out of 5

Brilliant

Lovely staff lovely room Nice relaxing time will definitely be going again

Posted by , from North Yorkshire on 20 Feb 2018

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2 out of 5

disappointing hotel

Pros: sea view from window
Cons: all hotel needs a good makeover
Location: good position for town & beach
hotel needs a good overhaul- décor very poor throughout the hotel-tea &coffee in room very cheap blend & short in supply-we paid good money for a poor hotel--breakfast was terrible, again tea & coffee was not drinkable! definitely wont stay here again!!

Posted by , from notts on 19 Jul 2017

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3 out of 5

Good location

The hotel was okay, it was clean and in the heart of Scarborough, close to the beach and to the town center. The seagulls were noisy, to be expected I suppose for a seaside resort. The real disappointment was the inefficiency of the breakfast staff. The reception staff and house-keepers were very good.

Posted by on 12 Oct 2015

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Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square metres) and includes conference rooms. A rooftop terrace, multilingual staff, and room service (during limited hours) are also featured at The Royal Hotel. This 3.5-star Scarborough hotel is smoke free.

  • 159 guestrooms or units
  • 5 levels
  • 108 sq ft of conference space
  • 10 sq. m of conference space
  • Built in 1830
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Leeds (LBA-Leeds Bradford)
  • Train station: Scarborough Station (1.3 km / 0.8 mi)

Room Amenities

The Royal Hotel offers 159 forms of accommodation with a hairdryer and an iron/ironing board. In-room wireless Internet access is available for a surcharge. Bathrooms include a combined bath/shower unit. Change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Television
  • Electric kettle
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (on request)
  • Hairdryer
  • Iron and ironing board
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 9:30 AM and at the weekend from 7:30 AM to 9:30 AM.

Sea View Restaurant – On-site restaurant.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10 per pet, per night, plus a deposit of GBP 25.00 per stay
  • Only dogs and cats are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 10.50 and GBP 10.50 for adults, and GBP 5.25 and GBP 5.25 for children (approximately)
  • Fee for in-room wireless Internet: GBP 7.00 per 24-hour period (rates may vary)
  • Off site parking fee: GBP 8.00 per day (0.25 mi away)
  • Pet deposit: GBP 25.00 per stay
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Hotel Scarborough
  • Royal Scarborough
  • The Royal Hotel Hotel
  • The Royal Hotel Scarborough
  • The Royal Hotel Hotel Scarborough
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.