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3.2 out of 5
See all 10 ebookers Reviews

"This place is old and dirty, beds are so uncomfortable. I think the bathroom was new but the room carpets and decor was ancient. The room stank of ol ... " More

By a verified traveller on Sun 16 Jun 2019

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Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room, Ocean View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Family Room ( Sleeps 5)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Seaview Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Budget Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room, Terrace, Ocean View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suncliff Hotel - OCEANA COLLECTION ratings based on 10 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Suncliff Hotel - OCEANA COLLECTION

Everyone (9) Couples (1) Family (1)
4 out of 5

Posted by on 31 Jul 2019

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Comment from Hotel Management

31 Jul 2019 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

3 out of 5
This place is old and dirty, beds are so uncomfortable. I think the bathroom was new but the room carpets and decor was ancient. The room stank of old socks. The food was designed for OAPs.l That’s for sure

Posted by on 16 Jun 2019

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4 out of 5
Very helpful staff on reception. The room was tired but adequate, but there was no explanation of how to turn on the TV. It transpired that you had to turn on a switch above the headboard, which was not obvious at all. The best part was being able to use the restaurant at theOcean Beach hotel where we usually stay.

Posted by , from Buckinghamshire on 28 Oct 2018

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Comment from Hotel Management

14 Nov 2018 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us on 01202 298350 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

5 out of 5

Beautiful hotel, fab facilities, sea view & balcon

Fabulous location, great facilities & wonderful staff!

Posted by on 18 Aug 2018

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Comment from Hotel Management

24 Aug 2018 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us on 01202 298350 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2 out of 5
The hotel needs an update money had been spent downstairs but not in the rooms and bathroom The staff in hotel are friendly but the welcome I received left a lot to be desired i booked the hotel which said it came with free parking when I booked in the manager said prove it in an abrupt way so first impression was not good The breakfast was good and staff where more friendly ,

Posted by , from northamptonshire on 24 Apr 2018

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2 out of 5

Disappointing!

The room was so small for 3 people and there was a lack of storage. There was no air con and no fans either - it was ridiculously hot! The room we had was up and down stairs which was difficult to manoeuvre a large case. Parking was a nightmare and people had selfishly parked over 2 spaces. It was a free for all between 3 hotels so you had no chance. Food was ok

Posted by , from Worcestershire on 26 Aug 2017

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3 out of 5

On east cliff close to beach

Pros: Staff very good especially Miguel who was very attentive and pleasant despite being the only waiter on duty.
Cons: Rooms need refurbishment, price of soft drinks is extreme at £2.30 FOR a can of fanta Bed quality could be better and carpets need replacing
Location: Close to town and pier
Would rate as 2.5 rather than 3 Paid over £220 FOR 2 night stay in a standard double and was quite disappointed. The room was very basic carpets stained, small holes in wall and bathroom door frame. Shower screen did not stop water from pooling on floor. Bathroom very small with toilet roll holder loose.. For the price paid I expected something better, could do with a fridge and fan in the room and room needs some refurbishment. Dinner in the hotel restaurant was okay but not special, but staff were very good. Unlikely to stay again

Posted by , from sussex on 22 Aug 2017

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3 out of 5

Lovely staff great location but

This hotel has really great staff and is in an amazing location unfortunately even though we paid extra for an ocean view although it was an amazing view the room was very dated windows had gaps so find was howling all the time so disturbed our sleep. Really needs s refurbishment bath room had damp and mould and was very cold. Both sister hotels are amazing and that's where we ate.

Posted by on 27 Jul 2017

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4 out of 5

Brilliant location. Easy access to beach and town

Pros: Location and staff. We also had a lovely breakfast in the nice spacious dining area.
Cons: re-carpeting
Location: Right near to walks on the beach. Easily walk to the town centre for great shops.
My family and I stayed one night of 31 July 2016 (my 50th Birthday). We had a lovely time, but one thing that would have made it more special was if we was able to sit in the lounge area with my birthday cake I had brought with me to share with family. This would have been more relaxing for us. Overall we still had a good day.

Posted by on 6 Aug 2016

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2 out of 5
wir hatten ein sehr kleines Zimmer, welches gerade an der Treppe, oberhalb der Rezeption war, es war kalt und laut. die Fenster konnte man nicht öffnen.

Posted by on 9 Mar 2020

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Comment from Hotel Management

11 Mar 2020 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.