10 Aug 2021 by Generator London
Hello, We are disappointed by your experience, unfortunately you made your review anonymously so we are unable to investigate and check the room you stayed in and staff working. Every guest has clean bedding on their bed upon arrival and are welcome to exchange this at anytime from our reception. Our reception is available 24hours, we invite guests to discuss any issues with us so they can be addressed straight away.
11 Mar 2018 by jess
Dear Ivana, thank you for taking the time to give us a feedback. We are really sorry to know you didn't enjoy your stay at all. Unfortunately this is an old building so sometimes spaces are limited. About breakfast, you need to consider that you pay £8.00 for a huge buffet, where you can literally eat as much as you want. Outside you would pay the same amount only for one plate. Regards, Reception team
6 Nov 2019 by Front desk
Hello, That's a pretty sweet 4 out of 5! We will take it! Generator London
12 Oct 2019 by ca
Hello there, Thank you for taking the time to leave us a review. 😀 Kind regards, Generator Team
11 Oct 2019 by Generator London
Hi There Thank you for taking the time to review your stay, we are so happy to hear that you enjoyed your time here, we cant wait to have you back
8 Oct 2019 by ca
Hello there, That's a pretty sweet 4 out of 5! We will take it! We hope to see you soon! Kind regards, Generator Team
11 Sep 2019 by Laura
Hi there, Thank you for sharing your comments with us. Your feedback is extremely valuable to us as it helps us improve our standards everyday. We are currently in the process of refurbishing our rooms and common areas, next time you're in the city we would love it if you came back and let us know what you think. Regards, Generator Team
23 Jul 2019 by genlondon
Hi There thank you for taking the time to review your stay with us its so great to hear that you had a lovely stay with us come visit us again soon regards
23 Jul 2019 by Hello
Dear, Thank you for sharing your comments with us. We will take your feedback onboard and continue to try our best to provide our guests with the best experience ever! We hope to see you at Generator soon. Regards, Generator London
20 Jul 2019 by Generator London
Thanks a lot for taking the time to share your review and feedback! We'll make sure to take your comment into consideration so we can do better next time. We wish you safe travels and hope to see you again! Regards,
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A nightclub, tour or ticket assistance, and an arcade/games room are also featured at Generator London. Smoking is allowed in designated areas at this London hostel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Generator London offers 214 accommodations. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast and dinner.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Eurocard and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.