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4.4 out of 5

"Unfortunately confusion about booking a table for evening didn't get through to correct person " More

By a verified traveller on Sat 28 Dec 2019

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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Sunborn London. During your stay, you'll be within walking distance of Excel Exhibition Centre. You'll find features such as free WiFi in public areas, plus a full-service spa and a marina. This 4-star hotel has 136 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and a tablet computer in each room.

  • Air-conditioned rooms with tablet computers, 24-hour room service and flat-screen TVs
  • Free WiFi
  • English breakfast served daily for a fee
  • Indulge with deep-tissue massages, body scrubs or facials at Symphony Therapy Rooms
  • Services include dry cleaning/laundry and concierge services
  • Guests have great things to say about the value of their stay and the comfortable guestrooms
  • 5 minutes by car from Excel Exhibition Centre and 8 minutes from Westfield Stratford City

Classic Room (Yacht Dockview)

Bed Count 1 King Bed Maximum Occupancy 2 Max
£96* Per night/room 24 Feb - 25 Feb

Executive Room (Yacht Dockview)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, River View (Yacht)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room (Yacht Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room, River View (Yacht)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room (Yacht Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sunborn London ratings based on 45 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sunborn London

Everyone (22) Couples (16) Family (4)
5 out of 5
Unfortunately confusion about booking a table for evening didn't get through to correct person

Posted by on 28 Dec 2019

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Comment from Hotel Management

14 Feb 2020 by LG

Dear Guest , Thank you for your comments and I am pleased that you stayed with us. However, I apologize for the inconveniences that you experienced during your stay. kind regards, Loranas

5 out of 5

Posted by on 14 Dec 2019

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3 out of 5
The place is different from usual hotels...........

Posted by on 14 Dec 2019

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5 out of 5
We had a great stay, the yacht is lovely. We paid more for an executive room with a river view and it was worth the extra money.

Posted by on 2 Dec 2019

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2 out of 5
The room and lobby was very well kept and looked fantastic. However the wifi was pretty much non-exsistant. And the aircon/fan was just terrible. Outdated and basically just blew out hot air.

Posted by on 28 Oct 2019

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5 out of 5

Posted by on 23 Jul 2019

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4 out of 5
Lovely hotel but the rooms could do with being updated

Posted by on 4 Jul 2019

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4 out of 5
Overall our stay at the Sunborn was pretty decent. When we arrived there was a business convention on which meant it was busy on and around the boat. This in and of itself wasn't an issue, however the business convention had hired much of the boat out meaning we couldn't access the deck or enjoy some of the amenities. This should have been mentioned on check in. The room was large, clean and pleasant. Tea/Coffee was provided and other complimentary items included. My only gripe was that our double bed was two beds pushed together rather than a proper double, unexpected for a hotel of this type. The location of the Sunborn is also excellent. Close to the excel and local eateries. The bar/restaurant food was of good quality and waiting staff were polite and friendly. Service times could be slow at times. Overall our stay was a nice one. We would consider staying again.

Posted by on 27 May 2019

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4 out of 5

Posted by on 9 May 2019

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5 out of 5
The location was great as it was quiet on an evening outside so we could sleep, unlike when we have stayed in the central hotels, but still very easy to get into centre. The ship is lovely and the breakfast was fantastic. Not cheap but worth the small price increase versus cafes. Of course there was the lovely quirkinesses of being on a yacht;)

Posted by on 29 Apr 2019

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Property Features

As a guest of Sunborn London, you'll find a full-service spa and a marina. WiFi is free in public spaces. There are 3 meeting rooms available. The business-friendly Sunborn London also features concierge services, dry cleaning/laundry services, and 24-hour room service. This 4-star London hotel is smoke free.

  • 136 guestrooms or units
  • 5 levels
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking reservations required

Transport

  • Airport: London (LCY-London City) (3.9 km / 2.4 mi)
  • Train station: London West Ham Station (3.8 km / 2.4 mi)
  • Metro station: Custom House for ExCel Station (0.4 km / 0.2 mi)
  • Parking:

Room Amenities

Sunborn London offers 136 forms of air-conditioned accommodation with tablet computers and espresso makers. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes.

  • Tablet
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Hairdryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.

24-hour room service is available.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Symphony Therapy Rooms. Services include deep-tissue massages, facials, body scrubs and body treatments.

  • Deep tissue massage
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel will place an authorization for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • Number of children who can stay for free – 2
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 19.50 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • London Sunborn
  • Sunborn Hotel
  • Sunborn Hotel London
  • Sunborn London
  • Sunborn London England
  • Sunborn London Hotel
  • Sunborn
  • Sunborn London Hotel
  • Sunborn London London
  • Sunborn London Hotel London

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.