4.5 out of 5

"The hotel was so beautiful and the staff was so polite and helpful. The hotel experience was wonderful I will go back I would recommend my family and ... " More

By a verified traveller on Wed 14 Mar 2018

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Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Sunborn London. During your stay, you'll be within walking distance of Excel Exhibition Centre. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This 4-star hotel has 136 rooms over 5 floors. Free WiFi and tablet computers are available in all rooms.

  • Air-conditioned rooms with tablet computers, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Indulge with manicures and pedicures, facials or deep-tissue massages at Symphony Therapy Rooms
  • Amenities include 3 meeting rooms, conference space and a lift
  • Guests praise the quiet and central location
  • 5 minutes by car from Excel Exhibition Centre and 8 minutes from Westfield Stratford City

Classic Room (Yacht Dockview)

Bed Count 1 King Bed Maximum Occupancy 2 Max
£89 per night

Executive Room (Yacht Dockview)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, River View (Yacht)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room (Yacht Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room, River View (Yacht)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room (Yacht Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sunborn London ratings based on 39 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sunborn London

Everyone (20) Couples (14) Family (3)
5 out of 5

Posted by on 23 Jul 2019

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4 out of 5
Lovely hotel but the rooms could do with being updated

Posted by on 4 Jul 2019

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4 out of 5
Overall our stay at the Sunborn was pretty decent. When we arrived there was a business convention on which meant it was busy on and around the boat. This in and of itself wasn't an issue, however the business convention had hired much of the boat out meaning we couldn't access the deck or enjoy some of the amenities. This should have been mentioned on check in. The room was large, clean and pleasant. Tea/Coffee was provided and other complimentary items included. My only gripe was that our double bed was two beds pushed together rather than a proper double, unexpected for a hotel of this type. The location of the Sunborn is also excellent. Close to the excel and local eateries. The bar/restaurant food was of good quality and waiting staff were polite and friendly. Service times could be slow at times. Overall our stay was a nice one. We would consider staying again.

Posted by on 27 May 2019

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4 out of 5

Posted by on 9 May 2019

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5 out of 5
The location was great as it was quiet on an evening outside so we could sleep, unlike when we have stayed in the central hotels, but still very easy to get into centre. The ship is lovely and the breakfast was fantastic. Not cheap but worth the small price increase versus cafes. Of course there was the lovely quirkinesses of being on a yacht;)

Posted by on 29 Apr 2019

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3 out of 5
Great sized rooms, clean and tidy, good bar area and staff all very attentive, however the room service menu is VERY limited & the pepperoni pizza I ordered was just a soggy margarita with 5 slices of cold pepperoni placed on top. One of the main reasons for choosing this hotel over others was the fact they offered room service.

Posted by on 25 Mar 2019

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5 out of 5
a wonderful experience....handy for the 02 yet far enough away to be nice and quiet....would thoroughly recommend and will definitely return. Excellent service and a lovely breakfast :)

Posted by , from Shoeburyness, Essex on 30 Dec 2018

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5 out of 5
Stayed for 1night lovely rooms,staff very helpful Plenty to eat for breakfast Could do little later check out,say midday Overall stay excellent

Posted by on 17 Dec 2018

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5 out of 5
Perfect stay loved every min and will definitely return in the future.

Posted by on 30 Nov 2018

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Comment from Hotel Management

19 Dec 2018 by Agne Orliukaite

Dear Tori, We would like to thank you for staying with us at Sunborn London and for taking time to share your experience. We are delighted you had a perfect stay on board and we are very much looking forward to your return visit. Kind regards, Agne Orliukaite Front Office Manager

5 out of 5
Came for my husband's birthday, had a fabulous time on the yacht, elegent style in every aspect. I will definetly come back again. Wonderful staff thank you

Posted by on 21 Oct 2018

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Comment from Hotel Management

26 Oct 2018 by Agne Orliukaite

Dear Guest, Thank you for choosing to stay with us at Sunborn London to celebrate your husband's birthday. We are delighted you had a fabulous time on board and was pleased with the service provided. We are very much looking forward to your return visit at Sunborn London. Kind regards, Agne Orliukaite Front Office Manager

Property Features

As a guest of Sunborn London, you'll find a full-service spa and a marina. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 3 meeting rooms available. The business-friendly Sunborn London also features concierge services, dry cleaning/laundry services, and 24-hour room service.

  • 136 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Lift

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking reservations required

Transport

  • Airport: London (LCY-London City) (3.9 km / 2.4 mi)
  • Train station: London West Ham Station (3.8 km / 2.4 mi)
  • Metro station: Custom House for ExCel Station (0.4 km / 0.2 mi)
  • Parking:

Room Amenities

Sunborn London offers 136 forms of air-conditioned accommodation with tablet computers and espresso makers. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, designer toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

  • Tablet
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.

Sunborn London has a restaurant on site.

24-hour room service is available.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Symphony Therapy Rooms. Services include deep-tissue massages, facials, body scrubs and body treatments.

  • Deep tissue massage
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel will place an authorization for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 19.50 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunborn London Hotel
  • Sunborn Hotel
  • Sunborn London
  • Sunborn
  • Sunborn London England

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.