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4.3 out of 5

"We had a 2 night stay but our rooms were not cleaned so no fresh towels. Had a 40 minute wait for breakfast on 2nd day and food and tea were cold when ... " More

By a verified traveller on Fri 24 Jul 2020

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Classic Room (Yacht Dockview)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, River View (Yacht)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (Yacht Dockview)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite (Yacht Dockview)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room (Yacht Dockview)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room (Yacht Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Sunborn London. During your stay, you'll be within walking distance of Excel Exhibition Centre. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant. This 4-star hotel has 136 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and a tablet computer in each room.

  • Air-conditioned rooms with tablet computers, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Indulge with body treatments, manicures and pedicures or massages at Symphony Therapy Rooms
  • Amenities include 3 meeting rooms, conference space and a lift
  • Guests have great things to say about the value of their stay and the quiet location
  • 9 minutes by car from O2 Arena and 9 minutes from Westfield Stratford City

Sunborn London ratings based on 26 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sunborn London

Everyone (14) Couples (7) Family (2)
3 out of 5
We had a 2 night stay but our rooms were not cleaned so no fresh towels. Had a 40 minute wait for breakfast on 2nd day and food and tea were cold when eventually arrived. Struggled with booking everything on a tablet. We were in London for daughter’s wedding so were disappointed.

Posted by on 24 Jul 2020

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Comment from Hotel Management

26 Jul 2020 by Sarah

Dear Sir/Madam, Hello and thank you for taking the time to post a review regarding your recent stay with us, I am sorry to hear of the issues you experienced during your stay. Please do not let that deter you from booking in the future as I will ensure that you are given a complimentary room upgrade as a small token of our goodwill gesture... Kind regards,

4 out of 5
Staff where nice they upgraded. So we had a nice.Our room was a little dated however it was clean.

Posted by on 3 Jun 2020

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Comment from Hotel Management

10 Jun 2020 by Front Office

Dear Guest, Thank you for sharing your experience after your stay here at the Sunborn London Yacht Hotel. We do hope to welcome you back sometime soon once we are back to the New Normal. Regards, Front office team

5 out of 5
Unfortunately confusion about booking a table for evening didn't get through to correct person

Posted by on 28 Dec 2019

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Comment from Hotel Management

14 Feb 2020 by LG

Dear Guest , Thank you for your comments and I am pleased that you stayed with us. However, I apologize for the inconveniences that you experienced during your stay. kind regards, Loranas

5 out of 5

Posted by on 14 Dec 2019

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3 out of 5
The place is different from usual hotels...........

Posted by on 14 Dec 2019

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5 out of 5
We had a great stay, the yacht is lovely. We paid more for an executive room with a river view and it was worth the extra money.

Posted by on 2 Dec 2019

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2 out of 5
The room and lobby was very well kept and looked fantastic. However the wifi was pretty much non-exsistant. And the aircon/fan was just terrible. Outdated and basically just blew out hot air.

Posted by on 28 Oct 2019

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5 out of 5

Posted by on 23 Jul 2019

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4 out of 5
Lovely hotel but the rooms could do with being updated

Posted by on 4 Jul 2019

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4 out of 5
Overall our stay at the Sunborn was pretty decent. When we arrived there was a business convention on which meant it was busy on and around the boat. This in and of itself wasn't an issue, however the business convention had hired much of the boat out meaning we couldn't access the deck or enjoy some of the amenities. This should have been mentioned on check in. The room was large, clean and pleasant. Tea/Coffee was provided and other complimentary items included. My only gripe was that our double bed was two beds pushed together rather than a proper double, unexpected for a hotel of this type. The location of the Sunborn is also excellent. Close to the excel and local eateries. The bar/restaurant food was of good quality and waiting staff were polite and friendly. Service times could be slow at times. Overall our stay was a nice one. We would consider staying again.

Posted by on 27 May 2019

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Renovations + Closures

The following facilities or services will be unavailable from May 26 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Property Features

As a guest of Sunborn London, you'll find a full-service spa and a marina. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 3 meeting rooms available. The business-friendly Sunborn London also features concierge services, dry cleaning/laundry services, and 24-hour room service. This 4-star London hotel is smoke free.

  • 136 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking reservations required

Transport

  • Airport: London (LCY-London City) (3.9 km / 2.4 mi)
  • Train station: London West Ham Station (3.8 km / 2.4 mi)
  • Metro station: Custom House for ExCel Station (0.4 km / 0.2 mi)

Room Amenities

Sunborn London offers 136 forms of accommodation with tablet computers and espresso makers. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

  • Tablet
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.

Sunborn London has a restaurant on site.

24-hour room service is available.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Symphony Therapy Rooms. Services include deep-tissue massages, facials, body scrubs and body treatments.

  • Deep tissue massage
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast and dinner.

  • Credit card pre-authorisation
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Number of children who can stay for free – 2
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 40 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 15 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • London Sunborn
  • Sunborn Hotel
  • Sunborn Hotel London
  • Sunborn London
  • Sunborn London England
  • Sunborn London Hotel
  • Sunborn
  • Sunborn London Hotel
  • Sunborn London London
  • Sunborn London Hotel London

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.