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4.2 out of 5

"Amazing location, lots to do, pool, sauna and jacuzzi was a treat. " More

By a verified traveller on Mon 16 Mar 2020

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Standard Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£107* Per night/room 29 May - 30 May

Comfy Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Big Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the pool at The Collective Canary Wharf. During your stay, you'll be close to O2 Arena. Enjoy features like free WiFi in public areas, plus an indoor pool and a gym. Built in 2019, this 4-star hotel has 151 rooms over 20 floors. Free WiFi and kitchenettes are available in all rooms.

  • All accommodations offer kitchenettes, memory foam beds and LED TVs
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a business centre and laundry facilities
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the pool
  • 12 minutes by car from O2 Arena and 9 minutes from Brick Lane

The Collective Canary Wharf ratings based on 11 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Collective Canary Wharf

Everyone (9) Couples (2) Family (1)
5 out of 5
Amazing location, lots to do, pool, sauna and jacuzzi was a treat.

Posted by on 16 Mar 2020

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Comment from Hotel Management

28 May 2020 by The Collective Canary Wharf Team

Hi there! Thank you so much for such an amazing score and review! The whole Collective family is looking forward to welcome you back at The Collective Canary Wharf.

2 out of 5

Posted by on 16 Feb 2020

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Comment from Hotel Management

19 May 2020 by The Collective Canary Wharf Team

Hi there! We are very sorry to see that we didn’t meet your expectations during your visit. I very much hope you’ll return to stay with us in the future and we will make sure to give you a full Collective experience. Please do reach out should visit us again. The whole Collective family sends you best wishes!

4 out of 5
Good location. Friendly staff and nice building. Near to the train station

Posted by , from London on 31 Jan 2020

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Comment from Hotel Management

18 May 2020 by The Collective Canary Wharf Team

Hi Gee! Thank you so much for such an amazing score and review! We pride ourselves on our members experience and our friendly team do everything they can to make your stay memorable- so thanks for giving them a mention. The whole Collective family is looking forward to welcome you back at The Collective Canary Wharf.

5 out of 5
The price is great considering how good the hotel is. Lots of things to do like work, gym and swimming. One issue is that I was unsure about how to keep the window open. But that’s not necessarily the hotel’s problem and it didn’t really affect the stay.

Posted by , from Reading on 25 Jan 2020

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Comment from Hotel Management

18 May 2020 by The Collective Canary Wharf Team

Hi James! Thank you so much for such an amazing review! Don't be shy next time to gives us a shout and we will be delighted to assist you no matter how minor is your request. The whole Collective family is looking forward to welcome you back at The Collective Canary Wharf.

5 out of 5

Posted by on 20 Jan 2020

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Comment from Hotel Management

23 Jan 2020 by Rebeca

Thank you so much for such an amazing review! The whole Collective family is looking forward to welcome you back at The Collective Canary Wharf.

4 out of 5

Posted by on 29 Nov 2019

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Comment from Hotel Management

29 Nov 2019 by Rebeca

Thank you so much for such an amazing review! The whole Collective family is looking forward to welcome you back at The Collective Canary Wharf.

2 out of 5

Posted by on 3 Nov 2019

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Comment from Hotel Management

21 Nov 2019 by Rebeca

HI there, We are very sorry to see that we didn’t meet your expectations during your visit. I very much hope you’ll return to stay with us in the future and we will make sure to give you a full Collective experience. If by any chance you are coming back to London, please do note I will personally take care of your reservation. You just need to contact our Hub Team, and ask to speak with Reservations Manager.

5 out of 5
Comfortable, clean and all you need in a great location. Will be even better when the pool is ready next week

Posted by on 1 Nov 2019

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Comment from Hotel Management

11 Nov 2019 by Rebeca

A big thanks for providing valuable feedback about your experience with us recently. You have to come back soon so you can check out our Level 20 restaurant, pool, steam and sauna room................the views are something else! The whole Collective family is looking forward to welcome you again soon. Kind regards,

4 out of 5

Posted by on 26 Oct 2019

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Comment from Hotel Management

21 Nov 2019 by Rebeca

Thank you so much for your review! The whole Collective family is looking forward to welcome you back at The Collective Canary Wharf

5 out of 5
Hat alles gehabt was man braucht für 1 Ūbernachtung. Coole Gegend!

Posted by on 25 Nov 2019

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Comment from Hotel Management

28 Nov 2019 by Rebeca

Thank you so much for such an amazing review! The whole Collective family is looking forward to welcome you back at The Collective Canary Wharf. Kind regards,

About the The Collective Canary Wharf

Location 20 Crossharbour Plaza, London, England E14 9YF

Property Features

The Collective Canary Wharf offers its guests an indoor pool, a sauna, and a fitness centre. WiFi is free in public spaces. A business centre and coworking spaces are available. A library, multilingual staff, and concierge services are also featured at The Collective Canary Wharf. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Collective Canary Wharf was completed in August 2019. This 4-star London hotel is smoke free.

  • 151 guestrooms or units
  • 20 levels
  • Built in 2019
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Library
  • Television in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: London Limehouse Station (3.3 km / 2 mi)
  • Metro station: Crossharbour Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Collective Canary Wharf offers 151 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature memory foam mattresses. Accommodation at this 4-star hotel has kitchenettes with fridges, hobs and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

  • In-room kitchenette
  • Memory foam beds
  • LED television
  • Cable channels
  • Fridge
  • Hob
  • Electric kettle
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout curtains
  • Heating
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Long-term renters welcome

Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Long-term renters welcome.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-out is available. Individually wrapped food options are available through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 12 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Collective Canary Wharf Hotel
  • The Collective Canary Wharf London
  • The Collective Canary Wharf Hotel London

You should know

  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.