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"Great location, spacious room, tasty coffee " More

By a verified traveller on Sun 28 Apr 2024

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Premium Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max

One Bedroom Flat

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the pool at ARK Canary Wharf. During your stay, you'll be within walking distance of Cutty Sark. Enjoy features like free WiFi in public areas, plus an indoor pool and a gym.

  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • On-site recreation includes a gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • 8 minutes by car from ExCeL Exhibition Centre and 9 minutes from Tower Bridge

ARK Canary Wharf ratings based on 8 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for ARK Canary Wharf

Everyone (4) Couples (2)
5 out of 5

Posted by on 5 May 2024

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Comment from Hotel Management

30 May 2024 by Angelos

Thank you for your kind score

4 out of 5
Great location, spacious room, tasty coffee

Posted by on 28 Apr 2024

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Comment from Hotel Management

30 Apr 2024 by Management

Dear Jelena, We're glad to hear that you enjoyed our great location, spacious room, and tasty coffee during your stay! Your satisfaction is our priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future!

3 out of 5

Posted by on 12 Feb 2024

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1 out of 5
It’s suppose to be a smoke free environment could smell cigarettes and cannabis soon as I stepped out of the lift. Terrible night sleep as I could smell cigarette smoke in the room. Left the hotel very early because I was wheezing I have severe asthma. Told the person at reception they weren’t really interested.

Posted by on 27 Dec 2023

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2 out of 5
Starting with the good points. The hotel is modern, clean and very convenient for the O2 arena. The view from the 16th floor was amazing too. The downside is that our room had no air conditioning which made it too warm, which meant opening the windows. However, the property is right next to the Docklands Light Railway, which runs for about 19 hours per day and is very noisy. Even with the windows closed, the noise prevented us from getting much sleep. Unfortunately, I can't recommend this property.

Posted by on 6 Oct 2023

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1 out of 5
Found the images on the website very misleading. Our room was very small with a tiny toilet/shower room. As a 4* hotel I expected more luxury. Our window was overlooked by flats and the staff were not especially helpful.

Posted by on 4 Apr 2023

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Comment from Hotel Management

17 May 2023 by Dominic

Hi Anne-Marie,Thanks for taking the time to post your feedback online. We sorry to hear the room size did not meet your expectations and more importantly that the team fell short of our usually helpful and friendly levels of service. Kindest regards,

2 out of 5
The room is really small for 2 person.

Posted by on 4 Apr 2024

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Comment from Hotel Management

6 Apr 2024 by Management

Dear Ryan, we are sorry to hear that the room size did not meet your expectations for two people, and we apologise for any discomfort this may have caused. Please be aware that we have other studio types, Premium and 1 Bedroom apartments, where the bedrooms and bathrooms are significantly bigger. Your feedback is valuable to us as we continuously strive to enhance our accommodations and provide a more satisfying experience for all our guests. We appreciate your feedback and hope to have the opportunity to better accommodate you in the future.

5 out of 5

Posted by on 29 Jun 2023

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About the The Collective Canary Wharf

Location 20 Crossharbour Plaza, London, England E14 9YF

Property Features

ARK Canary Wharf offers its guests an indoor pool and a fitness centre. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A library, multilingual staff, and coffee/tea in common area are also featured at ARK Canary Wharf. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of ARK Canary Wharf was completed in August 2019. This 4-star London hotel is smoke free.

  • 151 guestrooms or units
  • 20 levels
  • Built in 2019
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Library
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: London Limehouse Station (3.3 km / 2 mi)
  • Metro station: Crossharbour Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

ARK Canary Wharf offers 151 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature memory foam mattresses. Accommodation at this 4-star hotel has kitchenettes with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. LED televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

  • In-room kitchenette
  • Memory foam beds
  • LED television
  • Cable channels
  • Fridge
  • Stovetop
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout curtains
  • Heating
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 1:00 PM.

Mthr – On-site bar. Guests can enjoy drinks at the bar.

MAE – On-site café. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Long-term renters welcome

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Long-term renters welcome.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 7.50 per person
  • Self-parking fee: GBP 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ARK Canary Wharf Hotel
  • ARK Canary Wharf London
  • ARK Canary Wharf Hotel London

You should know

  • Children 18 years old and younger aren't allowed at this property.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.