17 May 2023 by Dominic
Hi Anne-Marie,Thanks for taking the time to post your feedback online. We sorry to hear the room size did not meet your expectations and more importantly that the team fell short of our usually helpful and friendly levels of service. Kindest regards,
28 May 2020 by The Collective Canary Wharf Team
Hi there! Thank you so much for such an amazing score and review! The whole Collective family is looking forward to welcome you back at The Collective Canary Wharf.
19 May 2020 by The Collective Canary Wharf Team
Hi there! We are very sorry to see that we didn’t meet your expectations during your visit. I very much hope you’ll return to stay with us in the future and we will make sure to give you a full Collective experience. Please do reach out should visit us again. The whole Collective family sends you best wishes!
18 May 2020 by The Collective Canary Wharf Team
Hi Gee! Thank you so much for such an amazing score and review! We pride ourselves on our members experience and our friendly team do everything they can to make your stay memorable- so thanks for giving them a mention. The whole Collective family is looking forward to welcome you back at The Collective Canary Wharf.
18 May 2020 by The Collective Canary Wharf Team
Hi James! Thank you so much for such an amazing review! Don't be shy next time to gives us a shout and we will be delighted to assist you no matter how minor is your request. The whole Collective family is looking forward to welcome you back at The Collective Canary Wharf.
23 Jan 2020 by Rebeca
Thank you so much for such an amazing review! The whole Collective family is looking forward to welcome you back at The Collective Canary Wharf.
29 Nov 2019 by Rebeca
Thank you so much for such an amazing review! The whole Collective family is looking forward to welcome you back at The Collective Canary Wharf.
21 Nov 2019 by Rebeca
HI there, We are very sorry to see that we didn’t meet your expectations during your visit. I very much hope you’ll return to stay with us in the future and we will make sure to give you a full Collective experience. If by any chance you are coming back to London, please do note I will personally take care of your reservation. You just need to contact our Hub Team, and ask to speak with Reservations Manager.
11 Nov 2019 by Rebeca
A big thanks for providing valuable feedback about your experience with us recently. You have to come back soon so you can check out our Level 20 restaurant, pool, steam and sauna room................the views are something else! The whole Collective family is looking forward to welcome you again soon. Kind regards,
21 Nov 2019 by Rebeca
Thank you so much for your review! The whole Collective family is looking forward to welcome you back at The Collective Canary Wharf
The Collective Canary Wharf offers its guests an indoor pool, a sauna, and a fitness centre. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and coworking spaces. A library, multilingual staff, and concierge services are also featured at The Collective Canary Wharf. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Collective Canary Wharf was completed in August 2019. This 4-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
The Collective Canary Wharf offers 151 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature memory foam mattresses. Accommodation at this 4-star hotel has kitchenettes with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.
Mthr Bar & Lounge – On-site bar.
MAE – On-site café. Open daily.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Long-term renters welcome.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-out is available. Individually wrapped food options are available through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
