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4.1 out of 5

"The hotel is lovely, but the rooms could do with some refurbishing. Our room had torn curtains that needed some love. We had booked an exec room, but ... " More

By a verified traveller on Mon 04 Oct 2021

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Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£98* Per night/room 21 Nov - 22 Nov

Superior Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room (with 2 Queen Beds)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (with 2 Queen Beds)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

Leonardo Royal London City - Tower Hill's great location gets high marks from our customers. During your stay, you're just a quick walk from Tower Bridge. Enjoy features like free WiFi in public areas, plus 2 restaurants and a full-service spa. Built in 2002, this 4-star hotel has 307 rooms over 12 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and premium bedding
  • Free WiFi and wired Internet
  • Enjoy Mediterranean cuisine while dining at Forum Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body wraps, massages or body scrubs at Ajala Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a gym, Pilates classes and aerobics classes
  • Guests speak favourably about the proximity to public transport and the central location
  • 9 minutes by foot from Tower Bridge and a 1-minute drive from Tower of London

Leonardo Royal London City - Tower Hill ratings based on 36 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Leonardo Royal London City - Tower Hill

Everyone (18) Couples (9) Family (8)
4 out of 5
The hotel is lovely, but the rooms could do with some refurbishing. Our room had torn curtains that needed some love. We had booked an exec room, but on arrival was placed in room 403, which was right next to the lifts and looked directly out on to the train platform. It was awful. Thankfully we were able to move rooms to the 10th floor, to an actual exec room with view of the shard. Lovely stay and would definitely return.

Posted by on 4 Oct 2021

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Comment from Hotel Management

19 Oct 2021 by Vishant Malpotra

Thank you for your feedback & I am glad you enjoyed your stay with us. We will look forward to welcoming you back to the Leonardo Royal Hotel London City. Kind Regards. Vishant Malpotra - Guest Relations Team.

3 out of 5
Hotel is very fancy in the communal areas but outside of this is quite run down. Some staff were friendly and others created an uncomfortable atmosphere. Facilities were good but limited space to sit around the pool and most of the lockers were broken which created some difficulty. Room needs updating and refurbishing. A little dirty and very worn. We had no pillowcases, robes or hand soap (surprisingly given covid!) and frustratingly the telephone was broken so we had to travel to reception to ask for this to be sorted. We also had to ask again when going out for dinner as they had brought these things during the 3 hours we were in the room, which meant we couldn’t relax to get ready. Storing luggage was simple and easy though.

Posted by on 22 Aug 2021

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Comment from Hotel Management

20 Oct 2021 by Ammara

Dear Guest. Thank you for your review and for choosing our hotel. I appreciate your positive feedback about our hotel. I would also like to apologize in regards to your comments about what we could improve. I will pass this information on to the relevant teams so we can get this sorted ! We do hope that you will visit us in the future so we can show you a great experience !

5 out of 5
Newly refurbished rooms are lovely, some have great views too.

Posted by on 7 Mar 2020

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Comment from Hotel Management

10 Mar 2020 by Guest Relations Team

Dear Guest,Thank you for your kind review. We look forward to welcome you back to the Leonardo Royal London City hotel. Kind Regards, Guest Relations Team

5 out of 5
A great hotel in a fantastic location. Will definitely stay again.

Posted by on 16 Feb 2020

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Comment from Hotel Management

18 Feb 2020 by Guest Relations Team

Dear Guest, Thank you for taking the time to review us. I am delighted that you enjoyed your stay and thank you for your wonderful words. Your kind feedback have been shared to our staff and the management. We look forward to welcome you back. Kind Regards, Guest Relations Team

4 out of 5
Very nice style hotel, comfy beds, lovely staff, warm rooms and lots of space. The view from the room was awful - we overlooked a sort of electric station and a tube line which we could also hear through the walls. The hot tap in the bath didn’t go very warm so opted for a shower instead.

Posted by on 23 Dec 2019

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Comment from Hotel Management

23 Dec 2019 by Guest Relation Team

Thank you very much for your feedback. We pride ourselves on our service and we will strive to ensure that you are completely satisfied with your visit on your next stay at The Leonardo Royal Hotel London City.Kind regards,Guest Relation Team

4 out of 5
I have stayed in this hotel on a number of occasions - It is getting a little tired but is currently undergoing a £11m refurb so should soon be back to it's best. Good loaction for tourists, i would recommend but try to get one of the refurbished rooms. The original rooms are in no way shabby, but just a little out of date.

Posted by on 10 Dec 2019

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Comment from Hotel Management

11 Dec 2019 by Guest Relations Team

Thank you for taking the time to review your recent stay with us. We are glad to inform you that works on refurbishment already started. We assure you that you will find major improvements when you stay with us in the future. We sincerely hope to welcome you back to City Hotel. Kind Regards, Guest Relations Team

5 out of 5

Posted by on 19 Nov 2019

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Comment from Hotel Management

19 Nov 2019 by Mihai Negrila

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Hotel is gorgeous and room was very comfortable. Breakfast very pricey, and a lot of people, including ourselves, opted out. Staff very pleasant

Posted by on 31 Oct 2019

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Comment from Hotel Management

3 Nov 2019 by Guest Relations Team

I thank you for taking the time to review your recent stay at the Leonardo Royal London City Hotel. We are delighted that you enjoyed your stay and I thank you for your kind words. However, your negative comments with regards to the breakfast price has been noted and will address to the management team for further changes. We look forward to the opportunity of welcoming you back in the future.

4 out of 5

Posted by on 2 Sep 2019

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Comment from Hotel Management

16 Oct 2019 by Vishant

Thank you for your feedback following your recent visit to The Leonardo Royal Hotel London City. We look forward to welcoming you back. Kind Regards. Vishant Malpotra.

3 out of 5
Great indoor pool . Hotel a bit tired and needs a face lift

Posted by on 8 Aug 2019

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Comment from Hotel Management

8 Aug 2019 by Guest Relations Team

Dear Guest, Thank you for taking the time to review your recent stay with us. We are glad to inform you that works on refurbishment are about to start in few months. We assure you that you will find major improvements when you stay with us in future. We look forward to welcome you back to City Hotel. Kind Regards, Guest Relations Team

About the Leonardo Royal London City - Tower Hill

Location 8-14 Cooper's Row, London, England EC3N 2BQ

Property Features

Leonardo Royal London City - Tower Hill offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a business centre on site. Spa services, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Leonardo Royal London City - Tower Hill. This 4-star London hotel is smoke free.

  • 1 building
  • 307 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Built in 2002
  • Bar or lounge
  • Coffee shop
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Train station: London Fenchurch Street Station (0.3 km / 0.2 mi)
  • Metro station: Tower Hill Station (0.1 km / 0.1 mi)

Room Amenities

Leonardo Royal London City - Tower Hill offers 307 forms of accommodation with a safe and free newspapers. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Forum Restaurant – This restaurant specialises in Mediterranean cuisine and serves breakfast, brunch, lunch and dinner.

Lutetia Bar and Brasserie – This restaurant specialises in French cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Ajala Spa has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Debit cards
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 20 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Grange
  • City Grange Hotel
  • Grange City
  • Grange City Hotel
  • Grange Hotel
  • Grange Hotel City
  • Hotel Grange
  • Hotel Grange City
  • Grange City London
  • Grange City Hotel London, England
  • Leonardo Royal London City
  • Hotel Leonardo Royal Hotel London City London
  • London Leonardo Royal Hotel London City Hotel
  • Hotel Leonardo Royal Hotel London City
  • Leonardo Royal Hotel London City London
  • Leonardo Royal Hotel
  • Leonardo Royal
  • Grange City Hotel
  • Grange Hotel
  • Grange London City
  • Hotel Grange London City Hotel London
  • London Grange London City Hotel Hotel
  • Hotel Grange London City Hotel
  • Grange London City Hotel London
  • Grange City Hotel
  • Grange
  • Leonardo Royal Hotel London City
  • Leonardo Royal London City
  • Hotel Leonardo Royal Hotel London City London
  • London Leonardo Royal Hotel London City Hotel
  • Hotel Leonardo Royal Hotel London City
  • Leonardo Royal Hotel London City London
  • Leonardo Royal Hotel
  • Leonardo Royal
  • Grange London City Hotel
  • Grange City Hotel
  • Leonardo Royal London City
  • Hotel Leonardo Royal Hotel London City London
  • London Leonardo Royal Hotel London City Hotel
  • Hotel Leonardo Royal Hotel London City
  • Leonardo Royal Hotel London City London
  • Grange City Hotel
  • Grange London City Hotel
  • Leonardo Royal Hotel
  • Grange City Hotel
  • Grange London City Hotel
  • Leonardo Royal London City
  • Leonardo Royal Hotel London City Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.