"Superb staff, really helpful. Hotel located four minutes walk from Paddington station and you can also easily walk in to Hyde Park and Oxford Street i ... " More
7 Jun 2019 by Sebastian
Dear Guest, Thank you for sharing your experience with us. Your feedback is of a big importance to us as it reflects our highest level of customer service and care. It is very important for us to meet and exceed your expectations and by reading your feedback we are happy to see that we have succeeded in doing so. I'll make sure to thank Roberto and Giorgo for excellent service and pass on your feedback. It was a pleasure for us having you stay in our hotel and we are looking forward welcoming you again. Kind regards, Sebastian Guest Relations Manager
20 Sep 2017 by Victoria Crampton
Thank you for sharing your excellent feedback. It is an honour to share your comments with the whole team. We look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton
4 May 2023 by Imed Chikhaoui
Dear Anita,Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our staff, cleanliness, infrastructure, bathroom and location. We apologize for any inconvenience caused by the small room size. We hope to see you again soon and provide you with an even better experience.Kind Regards Imed Chikhaoui
21 Mar 2023 by Imed
Dear MaxWe very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards Imed Chikhaoui
7 Mar 2018 by Natalia Negomireanu
Dear Anonymous, Thank you for your review. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate sharing your opinions, and it is our hope that this will not stop you from booking with us again. Yours sincerely,
3 May 2017 by Operations Director
Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the hotel excellent. it is wonderful to hear your complimentary comments on the amenities, particularly the Handy smartphone. I am pleased you found the hotel perfectly located for your trip. We look forward to welcoming you back in the very near future. Kind regards Sonya Young Operations Director
1 May 2017 by Operations Director
Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the hotel super. Your feedback on the location and decor is wonderful. We look forward to welcoming you back. Kind regards, Sonya Young Operations Director
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
