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"Rooms rather small and cramped. Catering staff attitude pleasing however reception staff & service could be better, " More

By a verified traveller on Sun 10 Nov 2019

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Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£381* Per night/room 5 Aug - 6 Aug

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Family Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

The great public transport around Palace Court Hotel gets high marks from our customers. During your stay, you're just a quick walk from Queensway. Features include free breakfast and free WiFi in public areas, plus a round-trip airport shuttle (surcharge). This 2-star hotel has 42 rooms over 5 floors. Each room includes amenities such as a TV and a coffee maker.

  • All rooms offer TVs, coffee makers and desks
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Services include tour or ticket assistance and luggage storage
  • Guests speak favourably about the value of their stay and the clean guestrooms
  • Just a 5-minute walk from Queensway and 7 minutes on foot from Kensington Gardens
  • Airport shuttle service available for a fee

Palace Court Hotel ratings based on 25 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Palace Court Hotel

Everyone (5) Couples (6) Students (1) Family (8) Other (3) Friends (1)
1 out of 5
Upon arrival was asked for 20 deposit and given the key. Was told our room was downstairs which had threadbare carpet and not proper sized stairs. There were no signs showing where rooms are. Upon entering the room the room was cold unhoovered and looked awful and not suitable for 2 guests. The TV did not work and the bed was very uncomfortable with a sheet and blanket continental breakfast was disgusting and dirty cutlery was provided. I would not recommend this place to anyone and would not stay again

Posted by on 22 Jan 2020

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3 out of 5
Rooms rather small and cramped. Catering staff attitude pleasing however reception staff & service could be better,

Posted by on 10 Nov 2019

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4 out of 5

Close to shops and tube station

Good location.basic hotel.clean lift so plenty of stairs.

Posted by on 5 Aug 2018

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1 out of 5

Noisy, dirty, smelly, cold, no hot waterf

Noisy, dirty, smelly, cold, no hot waterf!!! Try to ignore this place sn go for something nicer like Travelodge in Finshley

Posted by , from Munich on 22 Jan 2018

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3 out of 5

nice location but.......

The room was extremely small though the bathroom was OK And breakfast OK but basic. No lift. I was offered a room on The 4th floor but a lot of climbing so declined. Staff generally Friendly. Being a Bank Holiday weekend they were very busy So couldn't offer me another room lower. Breakfast was only Until 09.15 so a lie in not possible.

Posted by on 28 May 2015

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2 out of 5

mediocre experience

Hotel was a distance from the underground station and there was no elevator. I stayed on the top floor and going up and down with shopping or my luggage was quite an ordeal. Toilet was in bad condition and the room had no central heater. It had an electric radiator that you could turn on whilst in the room that made the atmosphere very dry. I didn't try the breakfast as it started too late (after 7.30 am) and you had to sign up for a 'time slot' in advance.

Posted by on 23 Jan 2015

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3 out of 5


was ok, but the Tv didnt work!! Staff were all foreign also.

Posted by on 4 Oct 2013

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1 out of 5

Last minute booking

It was difficult booking a triple room so as a last resort we took this hotel as it was in a good location. Found dark hair on ' clean' bedding. The hotel was having a vermin issue with a neighbouring hostel, yes we had a furry visitor in our room, made a complaint was offered another room but family would be separated. Breakfast was very basic, not worth getting up for.We were not offered any help with heavy luggage, no lift in hotel.

Posted by on 13 Jul 2013

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1 out of 5

Very rude Manager

For the money it was OK! The room we had was very small (very) but was told it was a larger room, possibly as it had a single bed squeesed in as well as a double. The double was up a flight of stairs with no standing room, you could just about sit up in bed so the ceiling was very oppressive. Not even sure if thats allowed. Any way it was just just a night. but it does seem as though the owners are filling every space possible. When I got home I found the room key in my pocket so being a good citizen I rang to say I would send it back immediately. The response I received was unbelievable, the "manager" I spoke to was very rude and insisted I would pay for the room for another 2 nights. I of course told him my telephone call was to be polite and he could use his spare key for the time being, he then insisted he had no spare, then changed his mind and said it would be inconvenient to keep opening the door all night (the door happens to be next to reception about 4m away) and he insisted he would charge me. If he charged my card which I doubt, he would be breaking the law, so I said I would take him to court. All in all I doubt we would stay there again and I suggest to the management that in a service industry he should be sacked. Many keys are lost and stolen and spares are always on hand (if not then bad management). Hotel OK for 1 night at about £50

Posted by on 26 May 2012

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4 out of 5

visiting friends and sightseeing

first time I'd stayed at this hotel , my single room was very small but adequate as I didn't plan to spend too much time there.hotel has 5 floors and no lift and when I asked I was given a room on the first floor,when I first went into the room the heaters were on full in the bedroom and bathroom and for me the heat was too much but the receptionist was helpful and I was able to turn off the heaters which was fine, a very large window in the room but unable to open it but fine as heaters could be controlled. breakfast adequate for me best to get down early as you might have to wait at busy times, location excellent for 3 tube stations Queensway, Bayswater and Notting Hill Gate.No 390 bus from Bayswater Road to Oxford St, and Euston , a large selection of restaurants of all types in the area and it felt a very safe area to walk alone at night.

Posted by on 3 May 2012

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Property Features

Free breakfast is served daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Palace Court Hotel also features tour or ticket assistance and a television in common area. This Victorian London hotel is smoke free.

  • 42 guestrooms or units
  • 5 levels
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Television in lobby
  • No smoking on site


Available in some public areas: Free WiFi


  • Airport: Heathrow Airport (LHR) (24.4 km / 15.2 mi)
  • Train station: London (QQP-Paddington Train Station) (1.6 km / 1 mi)
  • Metro station: Bayswater Underground Station (0.6 km / 0.3 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Palace Court Hotel offers 42 forms of accommodation with coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and hairdryers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Bathrooms are partially open
  • Television
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Iron and ironing board available
  • Desk

Food & Drink

Guests are served a free continental breakfast daily from 7:30 AM to 9 AM.

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays.

  • Credit card pre-authorisation
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff do not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays


Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 20 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Court Palace Hotel
  • Hotel Palace Court
  • Palace Court
  • Palace Court Hotel
  • Palace Court Hotel London
  • Palace Court London
  • Palace Court Hotel London, England
  • Palace Court Hotel Hotel
  • Palace Court Hotel London
  • Palace Court Hotel Hotel London

You should know

  • Palace Court Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.