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"The staff went out of their way to be friendly and helpful. Very impressed with the standard of service! " More

By a verified traveller on Mon 11 Feb 2019

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Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£60* Per night/room 27 Jun - 28 Jun

Club Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Club Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

The breakfast at Park Grand London Lancaster Gate gets good marks from our customers. During your stay, you're just a quick walk from Kensington Gardens. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This 5-star guesthouse has 75 rooms over 6 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with LCD TVs, room service and premium bedding
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Kensington Gardens and Hyde Park
  • Airport shuttle service available for a fee

Park Grand London Lancaster Gate ratings based on 27 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Park Grand London Lancaster Gate

Everyone (8) Couples (8) Family (2) Friends (3) Other (4)
1 out of 5

Posted by on 19 Oct 2020

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5 out of 5
The staff went out of their way to be friendly and helpful. Very impressed with the standard of service!

Posted by on 11 Feb 2019

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4 out of 5

Great position, friendly welcome.

Pros: High spec of facilities.
Cons: The stairs down to the lower floor were rather difficult with a suitcase, some kind of lift device for luggage?
Location: Close to Paddington station, Queensway and Hyde Park, so bars, restaurants and a pleasant walk across the park to the museum area in Kensington.
It was nice after a long journey to have such a friendly welcome and a complimentary drink. It was only an overnight stay, but the hotel is clean, functional and well placed so I would definitely consider staying another time. The room was downstairs and compact, so possibly not perfect for a long stay. Facilities and condition all excellent.

Posted by , from Wien on 26 Feb 2018

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5 out of 5
Very nice, very posh, staff were very professional

Posted by on 23 Dec 2017

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3 out of 5
Much smaller than expected but the staff made up for the lack of room space.

Posted by on 19 May 2017

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2 out of 5

One Night Stay In London

I recently stayed at this hotel and although it was well located, there were a few let downs, when I made the booking, I was told the room would be a deluxe one, but when I arrived, it was rather small. There should also have been a safety deposit box in the room, but this was missing, the hotel staff were kind enough to hold my belongings in their safe overnight though and that was OK. Overall, I think that this 4 star hotel wasn't worth the price I paid to stay in it and as for a 2nd stay, I think I'll have to pass.

Posted by on 30 Oct 2013

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4 out of 5

Pleasant hotel

We spent three nights at the hotel, which was a very relaxing and pleasant stay. We stayed in a clubroom, located in the basement.The room was very spacious, clean and quiet. The staff was very helpful and we were well looked after. The hotel location is a perfect base for sightseeing in London. Just a short walk to Lancaster Gate tube station or the Hyde Park. Even Notting Hill can be reached within 15min walk from the hotel.There is one minor drawback, we missed a hotelbar to have a drink winding down the day.However, there are some good pubs nearby.We would consider the hotel again for our next trip to London.

Posted by on 6 Mar 2013

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1 out of 5

Disappointing

We had special tickets for the Albert Hall and just wanted a bed for the night to save a rush for the last train home. Have used Premier with no problems before but... We should have smelled a rat when we were 'upgraded'. We waited 15 minutes for someone to show us to our room which proved to be the basement of a terraced block at the end of the street. Incidentally, not the first block we were taken to. Having already descended narrow enclosed stairs in the first place we were taken further up the road and had to tackle similar stairs again. The room we eventually found ourselves in was small and dingy. There was a broken lampshade and shower taps - it all looked and felt very tired. Not even a plastic tooth tumbler provided. If this was an 'upgrade' then I am very glad we did not have the room as originally booked although that would have been in the main building and have had the benefit of visible hotel staff. Very disappointing indeed and to be avoided by us in future.

Posted by on 26 Jun 2012

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1 out of 5

small room

room miniscule inspite of having paid for an upgrade to deluxe

Posted by on 10 Apr 2013

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3 out of 5

Posted by on 24 Feb 2020

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Comment from Hotel Management

29 Feb 2020 by Kanisha Rodrigues-Reception Supervisor

Dear Guest, Thank you for your feedback. I hope that your stay was comfortable, if there was anything we could do better during your stay please feel free to share. We hope to see you in the near future.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi and wired Internet are free in public spaces. Tour or ticket assistance, multilingual staff, and a garden are also featured at the luxury Park Grand London Lancaster Gate. An airport shuttle (available 24 hours) is available for a fee. This 5-star London guest house is smoke free.

  • 75 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Heathrow Airport (LHR) (25.9 km / 16.1 mi)
  • Train station: London (QQP-Paddington Train Station) (0.4 km / 0.3 mi)
  • Metro station: Lancaster Gate Underground Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Park Grand London Lancaster Gate offers 75 forms of air-conditioned accommodation with a safe and free newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This London guest house provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.

On-site venue – This restaurant only serves breakfast.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast and through room service.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 16.95 per person (approximately)
  • Airport shuttle fee: GBP 65 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Grand London Lancaster Gate House London
  • Hyde Premier London
  • Hyde Premier London Hotel
  • Hyde Premier London Hotel Paddington Park
  • Park Grand London Lancaster Gate Hotel London
  • Park Grand London Lancaster Gate Hotel
  • Park Grand London Lancaster Gate London
  • Park Grand London Lancaster Gate
  • Park Grand London Lancaster Gate England
  • Park Grand London Lancaster Gate House
  • Hyde Park Premier London Paddington Hotel
  • Park Grand London Lancaster Gate Guesthouse London
  • Park Grand London Lancaster Gate Guesthouse
  • Park Grand London Lancaster Gate England
  • Hyde Park Premier Hotel London
  • Hyde Park Premier London Paddington Hotel London
  • Park London ncaster Gate Lond
  • Park Grand Lancaster Gate Guesthouse
  • Park Grand Lancaster Gate
  • Hyde Park Premier London Paddington
  • Park London Lancaster Gate
  • Park Grand London Lancaster Gate London
  • Park Grand London Lancaster Gate Guesthouse
  • Park Grand London Lancaster Gate Guesthouse London

You should know

  • Park Grand London Lancaster Gate offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.