29 Feb 2020 by Kanisha Rodrigues-Reception Supervisor
Dear Guest, Thank you for your feedback. I hope that your stay was comfortable, if there was anything we could do better during your stay please feel free to share. We hope to see you in the near future.
23 Feb 2020 by Kanisha Rodrigues-Reception Supervisor
Dear Guest, Thank you for choosing to stay with us. I am sorry to hear that your stay wasn't upto your expectations upon this occasion. Please allow us a second chance and we shall personally take care of your booking.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi and wired Internet are free in public spaces. Tour or ticket assistance, multilingual staff, and a garden are also featured at the luxury Park Grand London Lancaster Gate. An airport shuttle (available 24 hours) is available for a fee. This 5-star London guest house is smoke free.
Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)
Available in some public areas: Free WiFi , Free wired internet
Park Grand London Lancaster Gate offers 75 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This London guest house provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a English breakfast on weekdays from 7:00 AM and 10:00 AM.
On-site venue – This restaurant only serves breakfast.
Room service (during limited hours) is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Park Grand London Lancaster Gate offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast and through room service.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.