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4.0 out of 5
Very good!
See all 27 ebookers Reviews

"Lovely relaxing ambiance. Very clean. Beautiful rooms. Disappointed our spa session involved what seemed like a deep clean on the sauna and steam roo ... " More

By a verified traveller on Sun 04 Sep 2022

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Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£158* Per night/room 11 Jun - 12 Jun

Executive Room, 1 King Bed (Studio)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (1 Bedroom)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Park Plaza London Waterloo ratings based on 27 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Park Plaza London Waterloo

Everyone (11) Couples (3) Family (10)
5 out of 5

Posted by on 14 Feb 2023

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4 out of 5
convenient

Posted by on 22 Oct 2022

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4 out of 5
Lovely relaxing ambiance. Very clean. Beautiful rooms. Disappointed our spa session involved what seemed like a deep clean on the sauna and steam room as we couldn’t use them. Gym was great. Confused and felt missed the trick to come back to a room not made. Granted we asked at reception and they then said if staying for more than one night then request it. This is understandable - however I see this as nothing to do with your eco friendly strategies but a cost of your labour. The balance of this service and touch for a customer being taken away I think at £160 a night is poorly received when they should make the bed, fill up the coffee and tea and toilet rolls… should we really have to ask for this upon finding out this isn’t a service daily? I think you’d be wise to make the point known aside from me having to find it on the app.

Posted by on 4 Sep 2022

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4 out of 5
Lovely, clean hotel in a good location, room was a good size but very noisy and terrible pillows!

Posted by on 8 Apr 2022

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Comment from Hotel Management

13 Apr 2022 by Jeffrey

Thank you for your feedback, Yin Wai. I am pleased to read that location of our hotel suited your visit and the cleanliness of our hotel was up to your standard. However, I am sorry if there was a concern with the pillow and you were disturbed by the noise that did not give you comfort during your stay. Rest assured your feedback will be passed to our team to review and improve our standard. I hope to have the opportunity to welcome you back soon. Kind regards, Jeffrey

3 out of 5
This property in the main is great. Lovely rooms a d comfy beds. The lady on check in was quite curt and made me wait whilst she was doing something else. I got to my room after 10pm and the tv wasn’t working, they did promptly come but could t fix it , I asked to swap rooms just so I could get to bed, again this was promptly done. Each room says it’s soundproofed which I think to hotel noise it probably is but I had constant train noise. Overall this is a great hotel but ask to not be on the side of the trains

Posted by on 5 Feb 2022

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Comment from Hotel Management

8 Feb 2022 by Natacha

Thank you for your review, Katharine. While I am happy you had a pleasant stay with us, I am sorry to hear about the experience you had during your stay. We have taken note of your comment and looking into it. We look forward to seeing you again and hope to exceed your expectations. Kind regards, Natacha

5 out of 5
The staff is really nice and helpful. The hotel is great. It’s very clean, modern and it is situated perfectly. There is a underground station right across the street.

Posted by on 19 Jan 2020

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5 out of 5

Posted by on 27 Mar 2023

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4 out of 5

Posted by on 9 Feb 2023

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5 out of 5
sensationeller Service

Posted by on 30 Dec 2022

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2 out of 5
Dieses Hotel ist eigentlich voll in Ordnung, aber die Wartezeiten beim Frühstück sind inakzeptabel. Wir mussten 10min warten bis wir einen Tisch zugewiesen bekamen, so weit so gut. Aber dann steh ich bei der Kaffeemaschine erneut 5min an und weil an der Maschine etwas nicht in Ordnung war, ging ich zur zweiten Maschine im anderen Frühstücksbereich um nochmals einige Minuten anzustehen. Der Frühstücksbereich ist massiv zu klein, um alle Gäste des Hotel zu versorgen. Meine Empfehlung wäre ohne Frühstück zu buchen.

Posted by on 6 Nov 2022

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.