Superior Double Room
Bed Count 1 Full Bed Maximum Occupancy 2 Max
£93 per night
Park Plaza London Waterloo
6 Hercules Road,
London,
020 3788 4841
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Park Plaza London Waterloo
4.0 out of 5.0
"Stayed here twice in a row now after a colleague recommended it. Modern throughout, comfortable bed, two shower heads, good room size, on the Bakerloo ... " More
Points of Interest
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Hotel Description
- Air-conditioned rooms with 24-hour room service, LED TVs and minibars
- Free WiFi
- Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
- English breakfast served daily for a fee
- Self-parking available for a fee
- Take a swim in the indoor pool
- Services include dry cleaning/laundry, concierge services and tour or ticket assistance
- On-site recreation includes a fitness centre
- Guests speak favourably about the proximity to public transport and the beach
- Within a 10-minute walk of The Vaults and Imperial War Museum
Park Plaza London Waterloo ratings based on 65 verified reviews
Room cleanliness
4.0 out of 5.0
Service & staff
4.0 out of 5.0
Room comfort
4.0 out of 5.0
Hotel condition
4.0 out of 5.0
Guest reviews for Park Plaza London Waterloo
When checking in the person checking me in was very rude about the daily deposit witch was not mentioned when booking and paying for my hotel room. There was also a lot of dust in the room especially on the curtains.
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We had no hot water in our room on level 5, which meant 2 very cold morning showers. We told Reception and they couldn't have been less interested, said they'd had the same complaint from another room on level 5, but did nothing to try to make it up to us. Poor customer service.
Other than that, the hotel was clean, rooms nice, and breakfast was tasty.
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Comment from Hotel Management
28 Nov 2018 by Michela Paoletti, Guest Relations Manager.
Dear Heather, thank you for taking the time to share your review. Please accept our sincere apologies. Unfortunately we had an issue with hot water which has now been resolved. We completely understand this was not convenient for you. We really apologize for the inconvenience this may have caused you. Kind regards,
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Comment from Hotel Management
26 Nov 2018 by Michela Paoletti, Guest Relations Manager
Dear Guest, Thank you for taking the time to share your review. Your feedback is greatly appreciated. Best Regards
we very happy about hotel all service . great room .bed comfortable and quiet
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Comment from Hotel Management
25 Nov 2018 by Michela Paoletti, Guest Relations Manager.
Dear rose, Thanks for taking the time to write a review of your stay, we are excited to hear you loved it and are celebrating the great feedback and perfect score! We hope you come back soon. Best Regards,
Excellent location for a stroll to Waterloo station, Big Ben, west minster bridge, London eye. Excellent facilities and cool vibe, friendly helpful staff. 10/10
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Comment from Hotel Management
10 Sep 2018 by Eva Ranto-Stampolliou
Dear Allan , Delighted we were able to make it right for you. Thanks for the five stars. Best Regards, Eva Ranto-Stampolliou Guest Relations Manager
Room cleaning was disappointed the staff was in helpful
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Comment from Hotel Management
30 Aug 2018 by Senior Guest Relations Manager
Dear Guest, Thank you for your review. I am disappointed to read that your stay was not entirely as you would have expected. I would like to apologise for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up. Best Regards, Sarah Crombie
Can't fault this place
Stayed here twice in a row now after a colleague recommended it. Modern throughout, comfortable bed, two shower heads, good room size, on the Bakerloo line, complimentary use of pool steamroom and sauna. No negatives I can think of.
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Comment from Hotel Management
21 Apr 2018 by Eva Ranto-Stampoliou
Dear Guest, Thank you so much about the fantastic feedback after your stay. Delighted we were able to make it right for you. Thanks for the five stars. Best regards, Eva Ranto-Stampoliou Guest Relations Manager
Nice hotel
Great place to stay,very close to center and can visit many places
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Comment from Hotel Management
11 Mar 2018 by Eva Ranto-Stampoliou
Dear Guest, Thanks for the great review. We are looking forward to welcome you back in the near future. Best regards, Eva Ranto-Stampoliou Guest Relations Manager
Average hotel, below average service
Hotel was OK.
Check in took a long time and the majority of the information was not relevant to my stay.
Food from room service was appalling, and microwaved.
Spa, itself is nice, although no robe/slippers provided. I had to ask myself about where to find towels, and no hairdryer was provided either.
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Comment from Hotel Management
10 Feb 2018 by Eva Ranto-Stampoliou
Dear Steph , Thank you for sharing your feedback. Please note that we do provide robes and slippers in the Spa and also a hairdryer is provided upon request as changing rooms in the Spa is a place where many children have access due to the swimming pool. Also , the room service food is cooked from our Chefs and we make sure that arrives fresh in your room. I do hope to exceed your expectations in a future stay if you decide to visit us back. Best regards, Eva Ranto-Stampoliou Guest Relations Manager
Location excellent
Pros:
Location
Cons:
Bath in bathroom, rather than just a shower
Location:
central location, theatres
Staff very welcoming. Very poor light in the hotel. felt dark.
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Comment from Hotel Management
21 Jan 2018 by Helvia Prieto
Thank you for sharing your feedback. Best Regards, Helvia Prieto Isidro Senior Guest Relations Manager.
About the Park Plaza London Waterloo
Location 6 Hercules Road, London, England SE1 7DPProperty Features
Park Plaza London Waterloo offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Park Plaza London Waterloo. For a fee, parking is available. This 4-star London hotel is smoke free.
- 1 building
- 494 guestrooms or units
- 13 levels
- Built in 2016
- Dining venue
- Bar or lounge
- Coffee shop
- Business facilities
- Breakfast available (surcharge)
- Dry cleaning
- Front desk (24 hours)
- Express check-out
- Staff members are multilingual
- Storage area for luggage
- Tour and ticket information
- Concierge
- Newspapers in lobby (free)
- No smoking on site
Family Friendly Amenities
- Family Property
- Indoor pool
- Free WiFi
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Self parking (surcharge)
Transport
- Airport: London (LCY-London City) (13.7 km / 8.5 mi)
- Train station: London Waterloo Station (0.7 km / 0.4 mi)
- Metro station: Lambeth North Underground Station (0.1 km / 0.1 mi)
- Parking: Self parking available for a surcharge
Room Amenities
Park Plaza London Waterloo offers 494 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. 48-inch LED televisions come with pay-per-view films. Bathrooms include a shower with a rainfall showerhead, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.
- Minibar
- In-room dining (24 hours)
- LED television
- Films for purchase
- Pillow options
- Shower
- Rainfall showerhead
- Housekeeping (daily)
- Hairdryer available
- Laptop safe
- Designer toiletries
- Telephone
- Iron and ironing board
- Desk
- Blackout drapes
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
For a fee, guests can enjoy a English breakfast daily from 6 AM to 10:30 AM.
Park Plaza London Waterloo has a restaurant on site.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness centre.
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- In-room accessibility
Hotel Policies
Check-in
- Check-in time starts at 2 PM
- Check-in time ends at midnight
- Minimum check-in age is 18
Check-out
- Check-out by noon
Payment types
Children and extra beds
- Children are welcome.
- Kids stay free! One child stays free when using existing bedding.
- Rollaway/extra beds are not available.
Pets
- No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
- Only service animals are allowed
- Union Pay
- No rollaway/extra beds available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for English breakfast: GBP 19.50 for adults and GBP 19.50 for children (approximately)
- Self-parking fee: GBP 45.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Park Plaza London Waterloo Hotel
- Park Plaza Waterloo Hotel
- Park Plaza Waterloo
