Superior Double Room
Bed Count 1 Double Bed Maximum Occupancy 2 Max
£135 per night
Park Plaza London Waterloo
6 Hercules Road,
London,
England
020 3788 4841
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Park Plaza London Waterloo
4.0 out of 5.0
"Stayed here twice in a row now after a colleague recommended it. Modern throughout, comfortable bed, two shower heads, good room size, on the Bakerloo ... " More
Points of Interest
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Hotel Description
- Air-conditioned rooms with 24-hour room service, LED TVs and minibars
- Free WiFi
- Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
- English breakfast served daily for a fee
- Self-parking available for a fee
- Take a swim in the indoor pool
- Services include dry cleaning/laundry, concierge services and tour or ticket assistance
- On-site recreation includes a fitness centre
- Guests speak favourably about the proximity to public transport and the quiet location
- Within a 10-minute walk of Florence Nightingale Museum and Imperial War Museum
Park Plaza London Waterloo ratings based on 95 verified reviews
Room cleanliness
4.0 out of 5.0
Service & staff
4.0 out of 5.0
Room comfort
4.0 out of 5.0
Hotel condition
4.5 out of 5.0
Guest reviews for Park Plaza London Waterloo
Newly refurbished rooms - very modern, easy to control room lighting and air con, lovely shower facility and comfortable bed.
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Comment from Hotel Management
11 May 2019 by Vanessa Xavier Dias
Dear, Delighted we were able to make it right for you. We hope you come back soon for another Park Plaza London Waterloo experience. Best Regards, Vanessa Xavier Dias Guest Relations Manager
location to main touristic attractions is really good
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Comment from Hotel Management
26 Apr 2019 by Vanessa Xavier Dias
Delighted we were able to make it right for you. Thanks for the five stars. Best Regards, Vanessa Xavier Dias Guest Relations Manager
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Comment from Hotel Management
16 Apr 2019 by Vanessa Xavier Dias
Thanks for taking the time to write a review of your stay, we are excited to hear you loved it and are celebrating the perfect score! Best Regards, Vanessa Xavier Dias Guest Relations Manager
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Comment from Hotel Management
12 Apr 2019 by Vanessa Xavier Dias
Thank you for the great review. Best Regards, Vanessa Xavier Dias Guest Relations Manager
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Comment from Hotel Management
2 Apr 2019 by Laura Radut
Thanks for the great review. Best Regards, Laura Radut Guest Relations Manager
We stayed 2 nights and our room was not cleaned and no towels were changed for breakfast we had to sit in the lounge where the tables are lower and difficult to eat especially with kids
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Comment from Hotel Management
4 Mar 2019 by Carolina
Dear Anonymous Thank you for your review, I am sorry you were unhappy with your stay and please be assured we will work hard to resolve these issues. Again thank you for your feedback. Kind Regards Carolina Assistant Front of House Manager
I have stayed in this hotel several times, and generally our experience is good. However, this time there was an issue with the bathroom. The drains smelt rotten and was hard to remove smell. We had issues getting access to our room as key would not work so didn't want the palaver of changing as we had a long trip. Also fire alarm went off in the night (false alarm) and could not get back to sleep. Poor experience on this trip.
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Comment from Hotel Management
6 Feb 2019 by Aymen
Dear Guest, Thank you for the review. The Hotel Team would like to sincerely apologize for any inconvenience caused by the activation of the hotel fire alarm system. We understand the concern a fire alarm can cause, however, the alarm system is in place to ensure the safety of all residents and team members. We would like to thank you for your co operation and understanding regarding this incident. Kind Regards, Guest Relations Manager
When checking in the person checking me in was very rude about the daily deposit witch was not mentioned when booking and paying for my hotel room. There was also a lot of dust in the room especially on the curtains.
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Comment from Hotel Management
19 Jan 2019 by Aymen
Dear Guest, Thank you for taking the time to leave us a review, we hope you enjoyed your stay with us. On behalf of our entire staff at Park Plaza London Waterloo we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our reception, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Please note that the security deposit is mentioned in all of our booking outlets, however, this is no excuse for the way it was handled by our reception. Kind Regards, Guest Relations Manager
We had no hot water in our room on level 5, which meant 2 very cold morning showers. We told Reception and they couldn't have been less interested, said they'd had the same complaint from another room on level 5, but did nothing to try to make it up to us. Poor customer service.
Other than that, the hotel was clean, rooms nice, and breakfast was tasty.
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Comment from Hotel Management
28 Nov 2018 by Michela Paoletti, Guest Relations Manager.
Dear Heather, thank you for taking the time to share your review. Please accept our sincere apologies. Unfortunately we had an issue with hot water which has now been resolved. We completely understand this was not convenient for you. We really apologize for the inconvenience this may have caused you. Kind regards,
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Comment from Hotel Management
26 Nov 2018 by Michela Paoletti, Guest Relations Manager
Dear Guest, Thank you for taking the time to share your review. Your feedback is greatly appreciated. Best Regards
About the Park Plaza London Waterloo
Location 6 Hercules Road, London, England SE1 7DPProperty Features
Park Plaza London Waterloo offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Park Plaza London Waterloo. For a fee, parking is available. This 4-star London hotel is smoke free.
- 1 building
- 494 guestrooms or units
- 13 levels
- Built in 2016
- Dining venue
- Bar or lounge
- Coffee shop
- Business facilities
- Breakfast available (surcharge)
- Dry cleaning
- Front desk (24 hours)
- Express check-out
- Staff members are multilingual
- Storage area for luggage
- Tour and ticket information
- Concierge
- Newspapers in lobby (free)
- No smoking on site
Family Friendly Amenities
- Family Property
- Indoor pool
- Free WiFi
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Self parking (surcharge)
Transport
- Airport: London (LCY-London City) (14.1 km / 8.7 mi)
- Train station: London Waterloo Station (1.1 km / 0.7 mi)
- Metro station: Lambeth North Underground Station (0.5 km / 0.3 mi)
- Parking: Self parking available for a surcharge
Room Amenities
Park Plaza London Waterloo offers 494 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. 48-inch LED televisions come with pay-per-view films. Bathrooms include a shower with a rainfall showerhead, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.
- Minibar
- In-room dining (24 hours)
- LED television
- Films for purchase
- Pillow options
- Shower
- Rainfall showerhead
- Housekeeping (daily)
- Hairdryer available
- Laptop safe
- Designer toiletries
- Telephone
- Iron and ironing board
- Desk
- Blackout drapes
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Park Plaza London Waterloo has a restaurant on site.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness centre.
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- In-room accessibility
Hotel Policies
Check-in
- Check-in time starts at 2 PM
- Check-in time ends at midnight
- Minimum check-in age is 18
Check-out
- Check-out by noon
Payment types
Children and extra beds
- Children are welcome.
- Kids stay free! One child stays free when using existing bedding.
- Rollaway/extra beds are not available.
Pets
- No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
- Only service animals are allowed
- Union Pay
- No rollaway/extra beds available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for English breakfast: GBP 19.50 for adults and GBP 19.50 for children (approximately)
- Self-parking fee: GBP 45.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Park Plaza London Waterloo Hotel
- Park Plaza Waterloo Hotel
- Park Plaza Waterloo
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