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4.2 out of 5

"The staff is really nice and helpful. The hotel is great. It’s very clean, modern and it is situated perfectly. There is a underground station right a ... " More

By a verified traveller on Sun 19 Jan 2020

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Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£116* Per night/room 1 Apr - 2 Apr

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Studio (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio (2 Twin Beds)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The breakfast at Park Plaza London Waterloo gets high marks from our customers. During your stay, you're just a quick walk from St. Thomas' Hospital. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 2016, this 4-star hotel has 494 rooms over 13 floors. Each room includes amenities such as free WiFi and an LED TV.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, massages or aromatherapy at Mandara Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the comfortable guestrooms and the local sightseeing
  • Within a 10-minute walk of Florence Nightingale Museum and Imperial War Museum

Park Plaza London Waterloo ratings based on 110 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Park Plaza London Waterloo

Everyone (74) Couples (6) Family (19)
5 out of 5
The staff is really nice and helpful. The hotel is great. It’s very clean, modern and it is situated perfectly. There is a underground station right across the street.

Posted by on 19 Jan 2020

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5 out of 5
Excellent location. Perfect for families. Lovely pool.

Posted by on 20 Nov 2019

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4 out of 5
Three of us shared one room but there was only 2 dressing gowns, slippers etc. Gave the impression that the third person wasn't paying for the same facilities as the other two.

Posted by on 22 Oct 2019

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Comment from Hotel Management

23 Oct 2019 by Laura Radut

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Best Regards, Laura Radut Guest Relations Manager

4 out of 5
Newly refurbished rooms - very modern, easy to control room lighting and air con, lovely shower facility and comfortable bed.

Posted by on 11 May 2019

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Comment from Hotel Management

11 May 2019 by Vanessa Xavier Dias

Dear, Delighted we were able to make it right for you. We hope you come back soon for another Park Plaza London Waterloo experience. Best Regards, Vanessa Xavier Dias Guest Relations Manager

5 out of 5
location to main touristic attractions is really good

Posted by on 25 Apr 2019

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Comment from Hotel Management

26 Apr 2019 by Vanessa Xavier Dias

Delighted we were able to make it right for you. Thanks for the five stars. Best Regards, Vanessa Xavier Dias Guest Relations Manager

5 out of 5

Posted by on 16 Apr 2019

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Comment from Hotel Management

16 Apr 2019 by Vanessa Xavier Dias

Thanks for taking the time to write a review of your stay, we are excited to hear you loved it and are celebrating the perfect score! Best Regards, Vanessa Xavier Dias Guest Relations Manager

4 out of 5

Posted by on 12 Apr 2019

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Comment from Hotel Management

12 Apr 2019 by Vanessa Xavier Dias

Thank you for the great review. Best Regards, Vanessa Xavier Dias Guest Relations Manager

5 out of 5

Posted by on 2 Apr 2019

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Comment from Hotel Management

2 Apr 2019 by Laura Radut

Thanks for the great review. Best Regards, Laura Radut Guest Relations Manager

1 out of 5
We stayed 2 nights and our room was not cleaned and no towels were changed for breakfast we had to sit in the lounge where the tables are lower and difficult to eat especially with kids

Posted by on 4 Mar 2019

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Comment from Hotel Management

4 Mar 2019 by Carolina

Dear Anonymous Thank you for your review, I am sorry you were unhappy with your stay and please be assured we will work hard to resolve these issues. Again thank you for your feedback. Kind Regards Carolina Assistant Front of House Manager

2 out of 5
I have stayed in this hotel several times, and generally our experience is good. However, this time there was an issue with the bathroom. The drains smelt rotten and was hard to remove smell. We had issues getting access to our room as key would not work so didn't want the palaver of changing as we had a long trip. Also fire alarm went off in the night (false alarm) and could not get back to sleep. Poor experience on this trip.

Posted by on 4 Feb 2019

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Comment from Hotel Management

6 Feb 2019 by Aymen

Dear Guest, Thank you for the review. The Hotel Team would like to sincerely apologize for any inconvenience caused by the activation of the hotel fire alarm system. We understand the concern a fire alarm can cause, however, the alarm system is in place to ensure the safety of all residents and team members. We would like to thank you for your co operation and understanding regarding this incident. Kind Regards, Guest Relations Manager

About the Park Plaza London Waterloo

Location 6 Hercules Road, London, England SE1 7DP

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Park Plaza London Waterloo offers its guests a full-service spa, an indoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. Spa services, a terrace, and tour or ticket assistance are also featured at the eco-friendly Park Plaza London Waterloo. Parking is available for a fee. This 4-star London hotel is smoke free.

  • 1 building
  • 494 guestrooms or units
  • 13 levels
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LCY-London City) (14.1 km / 8.8 mi)
  • Train station: London Waterloo Station (1.1 km / 0.7 mi)
  • Metro station: Lambeth North Underground Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Park Plaza London Waterloo offers 494 forms of accommodation with minibars and laptop-compatible safes. A pillow menu is available. 48-inch LED televisions come with pay-per-view films. Bathrooms include a shower with a rainfall showerhead, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and hairdryers can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Films for purchase
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer available
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

Park Plaza London Waterloo has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Spa Services

Mandara Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 19.50 for adults and GBP 19.50 for children (approximately)
  • Self-parking fee: GBP 45.00 per night
  • Off site parking fee: GBP 20 per day (0.3 mi away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Plaza London Waterloo Hotel
  • Park Plaza Waterloo Hotel
  • Park Plaza Waterloo
  • Park Plaza London Waterloo Hotel
  • Park Plaza London Waterloo London
  • Park Plaza London Waterloo Hotel London

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.