Skip to main content
Beginning of main content
 London •1 Room
 London • 1 Room
Book online or call 020 3788 4841 Phone Number

Westpoint Hotel

3-star property
168 - 172 Sussex Gardens, London, England 020 3788 4841
Choose Dates
3.3 out of 5
See all 42 ebookers Reviews

"Nice quarter, near Paddington station, near to the Hyde Park, " More

By a verified traveller on Thu 04 Jul 2019

Points Of Interest

View all on Map

Enter dates to see availability

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Apartment

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Westpoint Hotel ratings based on 42 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Westpoint Hotel

Everyone (33) Couples (2) Family (5)
4 out of 5
Nice quarter, near Paddington station, near to the Hyde Park,

Posted by on 4 Jul 2019

Was this review helpful to you?
Comment from Hotel Management

16 Jul 2019 by westpoint hotel

Thank you for taking your time to leave us such a positive feedback about your last stay. We are delighted to know that your stay was more than satisfactory. We do hope you consider coming back on your future trip to London. Kind Regards Westpoint Hotel

1 out of 5
We were satisfied that we had a bed to sleep and a shower to clean us. That's all. We booked the hotel, because we need a stay in our 3 day trip to London to watch a match Tottenham against Huddersfield. So we booked the tickets at the platform stubhub and asked the reception of the westpoint hotel to deposit the tickets for us, if they arrive. I received an email with the confirmation that they deposit the tickets for us. With our arriving we must determine that the tickets were refused by the hotel employee. When I asked, if she (Fortuna) could help us to get the tickets they did nothing at the reception. Not a call to the royal mail, not a call to the provider, no sign of a help! These people have no sense of a well known British behavior. That's a very big disappointment! We spent our saturday morning to call the provider and to spent our time at the royal mail office for receiving an answer that the tickets sent back to the sender. First of all I lost 500 euros for 3 Tickets. Than a removal at the Tottenham Stadium by no having a ticket. And all because the staff is unable to deposit three tickets. They didn't care about our problems and didn't show engagement. When we left the hotel on sunday we asked the receptionist to organize a taxi at 5 pm. At 5 pm we didn't see a taxi, because the receptionist forgot us and so we asked again. 15 minutes later arrived a private car driver (no uber) and brought us to London Heathrow for an unreasonable price of 45 pounds.

Posted by on 15 Apr 2019

Was this review helpful to you?
Comment from Hotel Management

1 May 2019 by westpoint hotel

Thank you for taking the time to review the Westpoint Hotel after your recent stay. We were very disappointed to read that you found your stay with us to be less than satisfactory. We were surprised with your comments about the service you received from our staff, as we typically receive positive feedback for this. Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken where necessary. Please accept our sincere apologies for any shortcomings that you may have experienced during your stay, and we sincerely hope that you will consider the Westpoint Hotel for any future visits to London. kind Regards, Westpoint Hotel

4 out of 5

Posted by on 7 Jan 2019

Was this review helpful to you?
3 out of 5
Good location with nice restaurant's and bars. Close to Paddington station. Hotel very old interior...needs upgrading. Rooms very small with no wardrobe space. Window wood all chipped and broken. Would not close.

Posted by on 4 Nov 2018

Was this review helpful to you?
3 out of 5

Close to where we wanted to be

We needed somewhere close to Hyde park. This hotel is within walking distance. The rooms are very small and the on suite facilities, well you needed to be a midget! But we only needed somewhere to rest our head for one night so it was fine for what we needed.

Posted by on 11 Sep 2017

Was this review helpful to you?
4 out of 5
Pros: Cleanliness of the hotel and room and also the location
Cons: Breakfast could have been a little better and a little later
Location: Everything as you are only a stoned throw away from Paddington Underground, so all of Zlondon is at your fingertips
Room a little on the small side, however the cleanliness outshone any of the negatives. Location very good, about 500 yards from Paddington Station. Breakfast was a little too basic but at £5 was adequate

Posted by on 12 Oct 2016

Was this review helpful to you?
4 out of 5
Hyvä palvelu ja avulias henkilökunta. Sijainti aivan lyömätön. Aamupala mannermainen.

Posted by on 26 Jan 2020

Was this review helpful to you?
Comment from Hotel Management

8 Feb 2020 by reception front desk

Dear Guest, Thank you for taking your time to leave us your feedback regarding your recent stay with us. We are glad to know your stay was satisfactory. All the feedback are really important to us as it helps us to identify the area which need improvements. We do hope to welcome you back in the near future. Kind Regards,

4 out of 5
Idéalement situé, cet hôtel nous a beaucoup plu et nous y retournerons lors de nos prochaines vacances à Londres. Le rapport qualité - prix est juste excellent ! Chambre spacieuse et propre, petit déjeuner très bon, personnel accueillant. Après avoir lu certains avis nous étions un peu inquiet mais au final nous sommes très contents de notre choix et recommandons sans réserve le Westpoint Hotel.

Posted by on 2 Nov 2019

Was this review helpful to you?
Comment from Hotel Management

12 Nov 2019 by westpoint hotel

Thank you for taking the time to review the Westpoint Hotel after your recent stay.Your feedback is very important to us as We are constantly striving to improve our customer care. We hope we can welcome you back to the Westpoint Hotel on your next trip to London.

4 out of 5
Hotellin ilmapiiri pysähtynyt. Aamupala ihan ok. Hyvä sijainti.

Posted by on 28 Oct 2019

Was this review helpful to you?
Comment from Hotel Management

29 Oct 2019 by Westpoint Hotel

Dear Guest, thank you for taking your time to leave us such a positive feedback about your last stay. We are delighted to know that your stay was more than satisfactory. We do hope you consider coming back on your future trip to London. Kind regards,

4 out of 5
Sijainti loistava. Rauhallinen hotelli. Sopii hyvin perheille.

Posted by on 24 Oct 2019

Was this review helpful to you?
Comment from Hotel Management

29 Oct 2019 by Westpoint Hotel

Dear Guest, thank you for reviewing us. We are happy to hear that you enjoyed your stay with us and we do hope to welcome you back in the near future. Kind Regards,

About the Westpoint Hotel

Location 168 - 172 Sussex Gardens, London, England W2 1TP

Property Features

  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Stair-free path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts major credit cards, debit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts major credit cards, Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Contactless check-out is available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Westpoint
  • Westpoint Hotel
  • Westpoint Hotel London
  • Westpoint London
  • Westpoint Hotel London, England
  • Westpoint Hotel Hotel
  • Westpoint Hotel London
  • Westpoint Hotel Hotel London

You should know

  • Alcohol isn't served or allowed at Westpoint Hotel.
url importing http://www.ebookers.com/London-Hotels-Westpoint-Hotel.h922082-p2.Hotel-Reviews?rm1=a2&
There was an error importing /London-Hotels-Westpoint-Hotel.h922082-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/London-Hotels-Westpoint-Hotel.h922082-p2.Hotel-Reviews?rm1=a2&

Top Trending

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.