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3.8 out of 5
Good!
See all 12 ebookers Reviews

"Excellent could not have been better ***** " More

By a verified traveller on Sat 24 Dec 2022

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Privilege, Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Twin Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Mercure Sheffield St Paul's Hotel & Spa ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Sheffield St Paul's Hotel & Spa

Everyone (6) Couples (1) Family (3)
5 out of 5
Excellent could not have been better *****

Posted by on 24 Dec 2022

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Comment from Hotel Management

28 Dec 2022 by Marie

Dear JohnThank you for taking the time to post a review regarding your recent visit to the Mercure St Pauls Spa, I am very pleased to read you had an enjoyable time.I will pass your lovely comments to all the team members, it is always great to share positive feedback and success.I hope we can welcome you back again in the near future.Yours sincerelyGarin DartGeneral Manager

5 out of 5
Great

Posted by on 4 Oct 2022

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Comment from Hotel Management

10 Oct 2022 by Marie

Dear JonathanThank you for posting a five star review, we are always striving to enhance our customer service and hope to welcome you back in the near future.Yours sincerelyGarin DartGeneral Manager

4 out of 5

Posted by on 5 Apr 2021

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4 out of 5

Posted by on 11 Jan 2021

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Comment from Hotel Management

21 Jan 2021 by Victoria

Thank you for the great score of 4/5. We are glad you enjoyed your stay.

2 out of 5
Water wasnt clean from hot tap I would have never entered the hotel if they had informed me that the hot water was dirty want able to shower or wash or brush teeth as didn't know what was hot tor cold will be requesting a full refund

Posted by on 16 Feb 2020

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Comment from Hotel Management

18 Feb 2020 by Luisa

Dear guest, Thank you for taking the time to review your recent stay. I am very sorry to hear that your water was discoloured, please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. Kind Regards, Luisa Esposito General Manager

2 out of 5

Posted by on 27 Jan 2020

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Comment from Hotel Management

27 Jan 2020 by Luisa

Dear guest, Thank you for taking the time to review your your recent stay. Kind Regards, Luisa Esposito General Manager

3 out of 5

Posted by on 2 Dec 2019

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1 out of 5

Posted by on 11 Nov 2019

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5 out of 5
excellent at all levels. the spa is very good.. nice location. friendly staff.

Posted by on 26 Aug 2019

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Comment from Hotel Management

27 Aug 2019 by Luisa

Dear ZM, Thank you for your wonderful review, i am thrilled that all levels were excellent. Kind Regards, Luisa Esposito General Manager

5 out of 5
Being central to all amenities in Sheffield is brilliant...The reception area is fab and the decor is beautiful...The staff are very friendly and welcoming...Was disappointed that the pool was not open during my visit but this would not put me off staying again...The room was lovely but had a smell coming from the drains..otherwise good...

Posted by on 12 May 2019

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Comment from Hotel Management

13 May 2019 by Luisa

Dear guest, Thank you for taking the time to review your recent stay with us. I am delighted to hear that you liked our location and found reception and the decor to be fab. Thank you for also mentioning our team, i will certainly pass on your feedback. I am sorry about the swimming pool, unfortunately this is for essential maintenance. I am also very disappointed to hear about the drain smell, i will certainly investigate this further with our Maintenance Manager. Thank you again for your lovely review. Kind Regards, Luisa Esposito General Manager

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.