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4.0 out of 5

"excellent at all levels. the spa is very good.. nice location. friendly staff. " More

By a verified traveller on Mon 26 Aug 2019

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Classic Twin Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£47* Per night/room 15 May - 16 May

Privilege, Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Mercure Sheffield St Paul's Hotel & Spa's great location gets high marks from our customers. During your stay, you're just a quick walk from Sheffield Hallam University. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool. This 4-star hotel has 163 rooms over 5 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and fridges
  • Free WiFi
  • Enjoy British cuisine while dining at The Yard at St. Pauls
  • Continental breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body wraps, massages or manicures and pedicures at Spa Naturelle
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • Steps from Sheffield Winter Garden and Millennium Gallery

Mercure Sheffield St Paul's Hotel & Spa ratings based on 16 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Sheffield St Paul's Hotel & Spa

Everyone (7) Couples (3) Business (2) Family (2) Friends (1)
4 out of 5

Posted by on 5 Apr 2021

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4 out of 5

Posted by on 11 Jan 2021

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Comment from Hotel Management

21 Jan 2021 by Victoria

Thank you for the great score of 4/5. We are glad you enjoyed your stay.

2 out of 5
Water wasnt clean from hot tap I would have never entered the hotel if they had informed me that the hot water was dirty want able to shower or wash or brush teeth as didn't know what was hot tor cold will be requesting a full refund

Posted by on 16 Feb 2020

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Comment from Hotel Management

18 Feb 2020 by Luisa

Dear guest, Thank you for taking the time to review your recent stay. I am very sorry to hear that your water was discoloured, please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. Kind Regards, Luisa Esposito General Manager

2 out of 5

Posted by on 27 Jan 2020

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Comment from Hotel Management

27 Jan 2020 by Luisa

Dear guest, Thank you for taking the time to review your your recent stay. Kind Regards, Luisa Esposito General Manager

3 out of 5

Posted by on 2 Dec 2019

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1 out of 5

Posted by on 11 Nov 2019

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5 out of 5
excellent at all levels. the spa is very good.. nice location. friendly staff.

Posted by on 26 Aug 2019

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Comment from Hotel Management

27 Aug 2019 by Luisa

Dear ZM, Thank you for your wonderful review, i am thrilled that all levels were excellent. Kind Regards, Luisa Esposito General Manager

5 out of 5
Being central to all amenities in Sheffield is brilliant...The reception area is fab and the decor is beautiful...The staff are very friendly and welcoming...Was disappointed that the pool was not open during my visit but this would not put me off staying again...The room was lovely but had a smell coming from the drains..otherwise good...

Posted by on 12 May 2019

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Comment from Hotel Management

13 May 2019 by Luisa

Dear guest, Thank you for taking the time to review your recent stay with us. I am delighted to hear that you liked our location and found reception and the decor to be fab. Thank you for also mentioning our team, i will certainly pass on your feedback. I am sorry about the swimming pool, unfortunately this is for essential maintenance. I am also very disappointed to hear about the drain smell, i will certainly investigate this further with our Maintenance Manager. Thank you again for your lovely review. Kind Regards, Luisa Esposito General Manager

5 out of 5
Great location next door to Winter Gardens, opposite Peace Gardens, short walk to Crucible and Sheffield City Hall

Posted by on 19 Apr 2019

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Comment from Hotel Management

23 Apr 2019 by Luisa

Dear guest, Thank you for taking the time to review your recent stay with us. I am delighted that you liked our great location. Kind Regards, Luisa Esposito General Manager

5 out of 5
great stay! staff were very friendly and reach expectations!:)

Posted by , from london on 6 Aug 2018

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About the Mercure Sheffield St Paul's Hotel & Spa

Location 119 Norfolk Street, Sheffield, England S1 2JE

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Sheffield St Paul's Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A fitness centre, spa services, and a terrace are also featured at the eco-friendly Mercure Sheffield St Paul's Hotel & Spa. This 4-star Sheffield hotel is smoke free.

  • 1 building
  • 163 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Leeds (LBA-Leeds Bradford) (73.7 km / 45.8 mi)
  • Train station: Sheffield Station (1.5 km / 0.9 mi)

Room Amenities

Mercure Sheffield St Paul's Hotel & Spa offers 163 forms of accommodation with a safe and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Separate bath and shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:30 AM.

The Yard at St. Pauls – This restaurant specialises in British cuisine and serves lunch and dinner.

The Champagne Bar – On-site Champagne bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 15 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Naturelle. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 10.00 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercure Sheffield
  • Mercure Hotel St Paul's Sheffield
  • Mercure Sheffield St Paul's
  • Mercure Sheffield St Paul's Hotel
  • Mercure St Paul's
  • Mercure St Paul's Hotel
  • Sheffield St Paul's Hotel
  • St Paul's Hotel Sheffield
  • St Paul's Mercure Hotel
  • St Paul's Mercure Hotel Sheffield
  • Mercure Sheffield St Paul's Hotel Spa
  • Mercure Sheffield St Paul's &
  • Mercure Sheffield St Paul's Hotel & Spa Hotel
  • Mercure Sheffield St Paul's Hotel & Spa Sheffield
  • Mercure Sheffield St Paul's Hotel & Spa Hotel Sheffield

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.