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"Excellent could not have been better ***** " More

By a verified traveller on Sat 24 Dec 2022

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Classic Twin Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£50* Per night/room 30 Jun - 1 Jul

Privilege, Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Mercure Sheffield St Paul's Hotel & Spa. During your stay, you're just a quick walk from Ponds Forge International Sports Centre. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool.

  • Free WiFi
  • Enjoy British cuisine while dining at The Yard at St. Pauls
  • Continental breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to manicures and pedicures, body wraps or body treatments at Spa Naturelle
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Steps from Sheffield Winter Garden and Millennium Gallery

Mercure Sheffield St Paul's Hotel & Spa ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Sheffield St Paul's Hotel & Spa

Everyone (6) Couples (1) Family (3)
5 out of 5
Excellent could not have been better *****

Posted by on 24 Dec 2022

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Comment from Hotel Management

28 Dec 2022 by Marie

Dear JohnThank you for taking the time to post a review regarding your recent visit to the Mercure St Pauls Spa, I am very pleased to read you had an enjoyable time.I will pass your lovely comments to all the team members, it is always great to share positive feedback and success.I hope we can welcome you back again in the near future.Yours sincerelyGarin DartGeneral Manager

5 out of 5
Great

Posted by on 4 Oct 2022

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Comment from Hotel Management

10 Oct 2022 by Marie

Dear JonathanThank you for posting a five star review, we are always striving to enhance our customer service and hope to welcome you back in the near future.Yours sincerelyGarin DartGeneral Manager

4 out of 5

Posted by on 5 Apr 2021

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4 out of 5

Posted by on 11 Jan 2021

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Comment from Hotel Management

21 Jan 2021 by Victoria

Thank you for the great score of 4/5. We are glad you enjoyed your stay.

2 out of 5
Water wasnt clean from hot tap I would have never entered the hotel if they had informed me that the hot water was dirty want able to shower or wash or brush teeth as didn't know what was hot tor cold will be requesting a full refund

Posted by on 16 Feb 2020

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Comment from Hotel Management

18 Feb 2020 by Luisa

Dear guest, Thank you for taking the time to review your recent stay. I am very sorry to hear that your water was discoloured, please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. Kind Regards, Luisa Esposito General Manager

2 out of 5

Posted by on 27 Jan 2020

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Comment from Hotel Management

27 Jan 2020 by Luisa

Dear guest, Thank you for taking the time to review your your recent stay. Kind Regards, Luisa Esposito General Manager

3 out of 5

Posted by on 2 Dec 2019

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1 out of 5

Posted by on 11 Nov 2019

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5 out of 5
excellent at all levels. the spa is very good.. nice location. friendly staff.

Posted by on 26 Aug 2019

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Comment from Hotel Management

27 Aug 2019 by Luisa

Dear ZM, Thank you for your wonderful review, i am thrilled that all levels were excellent. Kind Regards, Luisa Esposito General Manager

5 out of 5
Being central to all amenities in Sheffield is brilliant...The reception area is fab and the decor is beautiful...The staff are very friendly and welcoming...Was disappointed that the pool was not open during my visit but this would not put me off staying again...The room was lovely but had a smell coming from the drains..otherwise good...

Posted by on 12 May 2019

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Comment from Hotel Management

13 May 2019 by Luisa

Dear guest, Thank you for taking the time to review your recent stay with us. I am delighted to hear that you liked our location and found reception and the decor to be fab. Thank you for also mentioning our team, i will certainly pass on your feedback. I am sorry about the swimming pool, unfortunately this is for essential maintenance. I am also very disappointed to hear about the drain smell, i will certainly investigate this further with our Maintenance Manager. Thank you again for your lovely review. Kind Regards, Luisa Esposito General Manager

About the Mercure Sheffield St Paul's Hotel & Spa

Location 119 Norfolk Street, Sheffield, England S1 2JE

Property Features

Mercure Sheffield St Paul's Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. A fitness centre, spa services, and a terrace are also featured at the business-friendly Mercure Sheffield St Paul's Hotel & Spa. This 4-star Sheffield hotel is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 5 levels
  • Conference rooms
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Sheffield Station (1.6 km / 1 mi)

Room Amenities

Mercure Sheffield St Paul's Hotel & Spa offers 169 accommodations with a safe and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Separate bath and shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 9:30 AM.

The Yard at St. Pauls – This restaurant specialises in British cuisine and serves lunch and dinner.

The Champagne Bar – On-site Champagne bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Naturelle. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna and Turkish bath/hammam. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Comprehensive food waste policy
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 12 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night
  • Spa fee: GBP 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercure Sheffield
  • Mercure Hotel St Paul's Sheffield
  • Mercure Sheffield St Paul's
  • Mercure Sheffield St Paul's Hotel
  • Mercure St Paul's
  • Mercure St Paul's Hotel
  • Sheffield St Paul's Hotel
  • St Paul's Hotel Sheffield
  • St Paul's Mercure Hotel
  • St Paul's Mercure Hotel Sheffield
  • Mercure Sheffield St Paul's Hotel Spa
  • Mercure Sheffield St Paul's &
  • Mercure Sheffield St Paul's Hotel & Spa Hotel
  • Mercure Sheffield St Paul's Hotel & Spa Sheffield
  • Mercure Sheffield St Paul's Hotel & Spa Hotel Sheffield

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.